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Business correspondence 2
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- 2. What you learnin the slide What is business correspondence? Needs of Business Correspondence Types of Business Correspondence
- 3. Introduction Business: Itis the work relating to the production, buying and selling of goods or services. Correspondence: It is the act of writing the letter to someone. Business Correspondence means the exchange of information in written format for the process of business activities. It can take place between organization, within organizations or between the customer and the organization.
- 4. Why is itNeeded? To maintain a proper relationship. It serves as evidence. Create and Maintain goodwill. Formal communication. Independent of interpersonal skills. Inexpensive and convenient.
- 5. Types Business letters Email Memorandum Sales and Application
- 6. Business Letters Businessletters are formal messages following specific formats. They may be addressed to a particular person or organization. Most of the time business letters are sent outside of your company. Types of letters: Sales letters Order letter Complaint Letters Adjustment letter Inquiry letter Follow-up letter Letter of Recommendation Acknowledgment Letter Cover Letter Letter of Resignation
- 7. E-Mail(Electronic Mail) Ane-mail is a communication sent from one computer to another, usually via a network. It is the least formal method of written communication within a company.
- 8. Memorandum(Memo) Memorandum arethe letters send within a company. It is the message exchanged by employees in the daiky conduct of their work. It is a document used for internal communication within an organization. It may be drafted by management and addressed to other employees. Memos are more formal than e-mails, but less formal than business letters.
- 9. Sales and application The Sales letter sells a product or service. The application letter sells a person’s ability to work. Sales letter are written by professional writers who specialize in selling by the written word.
- 10. So, when shouldI write ? A business Letter A Email A Memorandum
- 11. Business Letters mostformal usually sent to someone from a different company than yours, or a different school, etc.
- 12. E-mails less formal- written in a conversational style sent to your work colleagues or fellow students/professors from the same school
- 13. Memos less formalthan letters, yet more formal than e-mails often filed as business correspondence use short sentences, less formal language, and bullet points to convey important information contain a header that tells who it is from, who it is to, the date, and the subject.