5. B u i l d i n g P o w e r f u l L i s t e n i n g
S k i l l s
Stop Talking
Control your surroundings
Establish a Receptive Mindset
Keep an open mind
Listen for main points
Capitalize on lag time
Judge ideas
Take selective notes
Provide feedback
6. P r o j e c t i n g P r o f e s s i o n a l i s m
SPEECH HABITS
E-MAIL
INTERNET
Voice mail
Telephone
Cell phones and smartphones
7. Yo u r B o d y s e n d s S i l e n t
M e s s a g e s
Eye contact
Facial expression
Posture and gestures
The eyes are thought to be the
best predictor of a speaker’s true
feelings
Non verbal messages often have different meanings in different culture.
8. T i m e , s pa c e a n d t e r r i t o r y
s e n d s i l e n t m e s s a g e s
Time
Space
Territory
The distance required for comfortable social interaction is controlled by culture
9. S u c c e s s f u l o r a l c o m m u n i c at i o n
w i t h i n t e r c u lt u r a l a u d i e n c e s
• Use simple English
• Speak slowly and
enunciate clearly
• Encourage accurate
feed back
• Check frequently for
comprehension
• Observe eye
messages
• Listen without
interrupting
• Smile when
appropriate
• Follow up in writing
10. O f f i c e
I n s i d e r
“Listening is hard work, Unlike hearing, it demands
total concentration. It is an active search for
meaning, while hearing is passive.”
- Alfonso Bucero
