The document contains information about a student named Parmar Dipen G., who is enrolled in the E.C. Engineering branch at the college in the year 2016-17 for the 1st semester. His enrollment number is 160210111078.

1. NAME: PARMAR DIPEN G.
BRANCH: E.C. ENGINEERING
YEAR: 2016-17
SEM: 1
EN. NO: 160210111078

2. “Was I paying
attention?”

3.  Do you think there is a difference between
hearing and listening?
 You are right, there is!
 Hearing is simply the act of perceiving sound
by the ear. If you are not hearing-impaired,
hearing simply happens.
 Listening, however, is something you
consciously choose to do. Listening requires
concentration so that your brain processes
meaning from words and sentences.
Listening leads to learning.

5. . . . is intermittent.
. . . is a learned skill.
. . . is active.
. . . implies using the message received.

7.  Desire to listen.
 Focus on the message.
 Listen for main ideas.
 Understand the speaker’s
point of view.

8.  Withhold judgment.
 Reinforce the message.
 Provide feedback.
 Listen with the body.
 Listen critically.

9.  Active vs. Passive
 Positive vs. Negative
 What Kind is it?
◦ Appreciative
◦ Empathic
◦ Discriminative
◦ Analytical

10.  Most frequently used communication skill
◦ 50% of typical workday spent communicating
◦ of this 50%, 45% is spent listening
◦ 45% of business person’s salary earned listening
 Good listeners
◦ are perceived as more intelligent
◦ save time, energy, and other resources
◦ increase chances for advancement and success
 Interactive Listening

11.  Cultivated Skill involving the goal-oriented active,
positive process of receiving and attending to
aural stimuli
 Conscious elimination of perceptual barriers

12.  Critical for occupational advancement
 Leads to perception of intelligence
 Saves time, money, and resources

13.  Identify Objectives
 Know Your Listening Habits
 Generate Motivation and Energy
 Eliminate Distractions
 Ask questions
◦ Closed
◦ Open
◦ Probing
 Evaluate Your Progress

14.  Effective listening requires an understanding
that it is not just the speaker's responsibility to
make sure he/she is understood.
 The listener has a major role to play in hearing
the complete message.
 The following ideas will assist the listener in
understanding the message.

15.  "What is so important about listening? I listen!"
 Sure you do. But how? How adept are you, for example, in getting
people to come right out and really talk to you?
 Before you can get the most out of a listening situation, others must
first believe that you really want to listen. They must feel that when
they tell you something, it will be received by you in the proper spirit.
 Learn to listen beyond the words, with your heart as well as your
ears.
 Observe the signs of the inner feelings such as voice quality, facial
expressions, body posture and motions, etc. These actions are
revealing, and sometimes may have an opposite meaning from the
spoken word.
 A friend put it this way: "You listened as if you wanted to hear what I
was going to say, as if it was really important to you. And that
makes me feel good!"