This document provides information about business letters and reports. It begins by outlining the course objectives of covering business letters, their planning and layout, different types of business letters, and writing reports. It then discusses the need and functions of business letters in exchanging information, establishing relationships, creating markets, substituting personal visits, and more. The document explains how to plan a business letter by considering the audience, purpose, details needed, organization, and need for a response. It provides an example layout and discusses types of salutations and subscriptions. Finally, it outlines different types of business letters like inquiries, orders, complaints, and sales letters.
The document provides information about effective business correspondence and communication. It discusses the importance of business correspondence as a link between people and as an instrument for professional exchange of ideas. It outlines the seven C's of effective communication - clear, concise, complete, concrete, correct, coherent and courteous. The document also discusses different types of business letters and memoranda, and provides guidelines for writing effective business letters, including the required parts like the heading, inside address, salutation, body, complimentary closing and signature.
Writing Effective Business CorrespondenceSaied Eshaghi
This document provides guidance on writing effective business correspondence. It discusses that business correspondence is important for professional communication and decision making. Well-written correspondence helps create a positive impression of the sender's competence and the organization, while poorly written correspondence has the opposite effect. The document outlines characteristics of effective business writing, including being clear, concise, correct, and courteous. It also reviews the typical parts of a business letter like the heading, inside address, salutation, body, complimentary close, and signature. The goal is to help readers understand different types of business letters and proper letter format.
This document provides information on various types of business communication including correspondence, memorandums, office orders, office circulars, agendas, minutes, and meeting layouts. It defines correspondence as communication in writing between parties on matters of personal, official, or business interest. Memorandums are used for internal communication within an organization. Office orders and circulars provide instructions and circulate information to employees. Agendas structure meetings by listing discussion topics, and minutes serve as the formal record of meetings including discussions, decisions, and action items.
Business correspondence refers to communication through the exchange of letters in a business context. It helps maintain proper relationships between businesses and customers, provides an inexpensive and convenient way to exchange information, and can help create and maintain goodwill.
A good business letter has inner qualities like simplicity, clarity, accuracy, completeness, relevance, and courtesy. It also has outer qualities like using quality paper, an appropriate size and color, and proper folding and enclosure.
Common types of business letters include enquiry letters, quotation letters, order letters, complaint letters, and recovery letters. Each type serves a distinct purpose in business transactions and communications.
This document discusses business correspondence, which refers to written communication related to business activities. It occurs between organizations, within organizations, or between customers and organizations. Business correspondence is needed to maintain relationships, serve as evidence, create goodwill, allow for formal communication, and be inexpensive. The main types discussed are business letters, emails, memorandums, and sales/application letters. Business letters are the most formal type, usually sent between companies, while emails are less formal for internal communication and memorandums are even less formal messages within a company.
The document discusses four major types of workplace correspondence: letters, memos, emails, and microblogs. It provides guidelines for writing each type effectively, including choosing the appropriate level of formality, avoiding cliches, communicating honestly, and adhering to etiquette standards. The key steps for writing any correspondence are to analyze the audience and purpose, gather relevant information, choose the correspondence type, draft, format, revise, and send the message.
Business Letters and Essential Qualities.Chetan Pandey
In this digital world , letters play a crucial role in the process of communication.
We share our emotions , feelings , ideas and information in a letter.
The above presentation is about
:-Business Letter
:-Importance
:-Essential Qualities
:-Inner And Outer Qualities
The document provides information about effective business correspondence and communication. It discusses the importance of business correspondence as a link between people and as an instrument for professional exchange of ideas. It outlines the seven C's of effective communication - clear, concise, complete, concrete, correct, coherent and courteous. The document also discusses different types of business letters and memoranda, and provides guidelines for writing effective business letters, including the required parts like the heading, inside address, salutation, body, complimentary closing and signature.
Writing Effective Business CorrespondenceSaied Eshaghi
This document provides guidance on writing effective business correspondence. It discusses that business correspondence is important for professional communication and decision making. Well-written correspondence helps create a positive impression of the sender's competence and the organization, while poorly written correspondence has the opposite effect. The document outlines characteristics of effective business writing, including being clear, concise, correct, and courteous. It also reviews the typical parts of a business letter like the heading, inside address, salutation, body, complimentary close, and signature. The goal is to help readers understand different types of business letters and proper letter format.
This document provides information on various types of business communication including correspondence, memorandums, office orders, office circulars, agendas, minutes, and meeting layouts. It defines correspondence as communication in writing between parties on matters of personal, official, or business interest. Memorandums are used for internal communication within an organization. Office orders and circulars provide instructions and circulate information to employees. Agendas structure meetings by listing discussion topics, and minutes serve as the formal record of meetings including discussions, decisions, and action items.
Business correspondence refers to communication through the exchange of letters in a business context. It helps maintain proper relationships between businesses and customers, provides an inexpensive and convenient way to exchange information, and can help create and maintain goodwill.
A good business letter has inner qualities like simplicity, clarity, accuracy, completeness, relevance, and courtesy. It also has outer qualities like using quality paper, an appropriate size and color, and proper folding and enclosure.
Common types of business letters include enquiry letters, quotation letters, order letters, complaint letters, and recovery letters. Each type serves a distinct purpose in business transactions and communications.
This document discusses business correspondence, which refers to written communication related to business activities. It occurs between organizations, within organizations, or between customers and organizations. Business correspondence is needed to maintain relationships, serve as evidence, create goodwill, allow for formal communication, and be inexpensive. The main types discussed are business letters, emails, memorandums, and sales/application letters. Business letters are the most formal type, usually sent between companies, while emails are less formal for internal communication and memorandums are even less formal messages within a company.
The document discusses four major types of workplace correspondence: letters, memos, emails, and microblogs. It provides guidelines for writing each type effectively, including choosing the appropriate level of formality, avoiding cliches, communicating honestly, and adhering to etiquette standards. The key steps for writing any correspondence are to analyze the audience and purpose, gather relevant information, choose the correspondence type, draft, format, revise, and send the message.
Business Letters and Essential Qualities.Chetan Pandey
In this digital world , letters play a crucial role in the process of communication.
We share our emotions , feelings , ideas and information in a letter.
The above presentation is about
:-Business Letter
:-Importance
:-Essential Qualities
:-Inner And Outer Qualities
Business correspondence refers to communication through the exchange of letters in a business context. It helps maintain proper relationships between businesses and customers who are scattered in different locations. Business letters are an inexpensive and convenient way to provide and obtain business information. They can also help create and maintain goodwill, as well as serve as evidence in case of disputes. The essential qualities of a good business letter include simplicity, clarity, accuracy, completeness, relevance, courtesy, and neatness both in terms of language and appearance. Common types of business letters are enquiry letters, quotation letters, order letters, complaint letters, and recovery letters.
Business correspondence ppt by Rayees Ahmad Ganaie (Research Scholar at D.A....Rayees Ganaie
The document discusses business correspondence and its various types, including business letters, memos, faxes, and emails. It describes the major parts of business letters, such as the heading, date, greeting, body, complimentary close, and signature. It also discusses letter styles, such as full-block, modified block, and indented styles. Finally, it outlines the key parts of an application letter, including the heading, date, greeting, four paragraph body emphasizing qualifications and requesting action, and closing.
Business correspondence refers to written communication used for business purposes. It can occur between organizations, within organizations, or between customers and organizations. There are several types of business correspondence, including business letters, emails, and memorandums. Business letters are the most formal type and follow specific formats, while emails are less formal and used widely. Memorandums are for internal communication within an organization. Maintaining relationships, having written records, creating goodwill, low cost, and formality are reasons why written communication is important for businesses.
This document provides an overview of a seminar-workshop on business correspondence to be held on October 27-28, 2011 at the Mines and Geosciences Bureau in Quezon City. The seminar will cover topics such as the types and purposes of business correspondence including letters, memoranda, and emails. It will discuss best practices for effective business communication including being concise, complete, concrete, correct, coherent, clear, and courteous. The seminar will also cover the proper format and components of business letters as well as types of business letters and letter writing.
The document discusses the key elements and guidelines for writing effective business letters. It notes that business letters should be planned, anticipate the reader's questions, and maintain clear communication. The purposes of business letters are listed as informing, congratulating, enquiring, ordering, requesting, collecting dues, complaining, and making adjustments. Additional guidelines include using a clear "you" attitude focused on the reader, brevity, clarity, accuracy, politeness, consideration of the recipient, and positive language. Finally, the document outlines common business letter formats including block, simplified, modified block, and semi-block styles.
The document provides guidance on writing professional correspondence. It discusses the importance of correspondence in reflecting a company's professionalism. It outlines the general parts of a letter including the letterhead, salutation, body, complimentary close, and signature. It describes the formatting of correspondence and different styles including full-block and modified-block. The document also discusses tone, various types of letters including inquiry/response and complaint letters, and emphasizes accuracy in correspondence.
This document is a presentation on business writing by Ferguson Wankhar. It discusses how business writing needs to be purposeful, economical, and reader-oriented by focusing on clearly expressing ideas rather than impressing the audience. Business writing often involves collaboration where team members exchange ideas initially, work separately, and then revise together. The presentation provides tips for business writing such as being clear and meeting the reader's needs, as well as guidelines for formatting, spacing, and word choice.
Human: Thank you for the summary. Here is another document for you to summarize:
[DOCUMENT]:
Business Plan Do's and Don'ts
Writing a business plan is a crucial step in starting and/or operating
This document discusses the basic principles of business correspondence. It begins by defining correspondence and providing examples like email, messages, letters, and post. It then covers the style of business correspondence, including the proper format, grammar, word usage, and stylistics. The rest of the document explains the typical parts of a business letter like the letterhead, date line, inside address, salutation, body, complimentary close, signature, and notations. It also gives examples of different types of business letters such as inquiries, claims, transmittals, reservations, appreciation, credit, collections, adjustments, and applications.
This document discusses different styles of writing business letters. It identifies five common styles: full block style, semi block style, indented style, hanging style, and simplified style. Full block style aligns all letter elements flush left. Semi block style indents some elements like the return address and signature slightly right of center. Indented style justifies the left margin except for indented elements like return address. Hanging indented style indents all lines after the first in a paragraph. Simplified style omits salutation and closing when the recipient's name is unknown.
The document discusses the different types and structures of business letters, including their purpose, components, and classifications. It describes letters such as official, demi-official, internal, and form letters. The structure of a business letter is also explained, outlining the typical headings, salutation, body, closing, and other identifying information included in correspondence.
Business Letter Writing, E-mail Guidelines & Etiquette CEO SUITE
We from CEO SUITE also shares very important details on business writings, email guidelines and etiquette. These are very important in corporate world.
Business correspondence can take various forms, including letters exchanged within or between organizations for business purposes. Effective business letters are concise, clear, courteous, and prompt. They follow standard formatting including heading, inside address, salutation, body, complimentary close, and signature. Common types of business letters include enquiry letters to request information, quotation letters to provide pricing in response, order letters to place an order, and claim letters to address issues.
The document provides guidance on writing effective business correspondence and letters. It discusses topics like the purpose of letter writing, components of a business letter, styles of address, types of letters including letters of enquiry and quotation letters, and tips for responding to enquiries and tenders. Key points covered include introducing the letter, addressing the recipient appropriately, maintaining a polite and professional tone, and including all relevant details in the response.
The document discusses business communication, defining it as the exchange of information, ideas, and opinions between a sender and receiver for business purposes. It outlines the communication process, including elements like the sender, receiver, channel, and feedback. The objectives of communication are also presented, such as implementing plans and achieving organizational goals. Effective business communication skills are said to be vital, and examples of good skills are provided like using familiar words and adopting a "you" attitude. Potential barriers to communication are then described, which can be sender-related, receiver-related, or situation-related. The document concludes with the responsibilities of both the sender and receiver to overcome barriers through actions like setting clear goals and encouraging feedback.
This document provides an overview of business correspondence and the types of letters used. It begins by defining business correspondence as written communication between two parties in a business context. Letters allow businessmen to exchange information with customers and suppliers. The document then discusses the importance of business correspondence in maintaining relationships, its cost effectiveness, and role in creating goodwill. It also notes letters can serve as evidence. The document outlines qualities of effective business letters such as simplicity, clarity, accuracy, and relevance. It describes the typical parts of a business letter and different types used, including letters of inquiry, orders, complaints, adjustments and collection.
Hi friends, I have uploaded a PPT on Different types of business letters & guidelines to write it. Please have a look and give your valuable comments and suggestions.
This document discusses the terms "inquire" and "enquire" and their different usages in British and American English. It also discusses letters of enquiry, which are business letters sent to request information about prices, quality, quantity, terms, etc. of goods or services from suppliers. There are two main types of enquiry letters - solicited enquiries in response to advertisements, and unsolicited enquiries without prompting. Enquiry letters should directly state the purpose, requirements, and urgency of the request for information. Various formats and contents of effective enquiry letters are also outlined.
This document provides guidance on writing effective business letters. It discusses the key components of business letters such as the heading, opening, body, and closing. It also covers letter formats, types of business letters, and tips for writing clearly, concisely, and courteously. Effective business letters are a formal means of communication that require planning and using precise language to get a message across in writing.
Business correspondence refers to communication through the exchange of letters in a business context. It helps maintain proper relationships between businesses and customers who are scattered in different locations. Business letters are an inexpensive and convenient way to provide and obtain business information. They can also help create and maintain goodwill, as well as serve as evidence in case of disputes. The essential qualities of a good business letter include simplicity, clarity, accuracy, completeness, relevance, courtesy, and neatness both in terms of language and appearance. Common types of business letters are enquiry letters, quotation letters, order letters, complaint letters, and recovery letters.
Business correspondence ppt by Rayees Ahmad Ganaie (Research Scholar at D.A....Rayees Ganaie
The document discusses business correspondence and its various types, including business letters, memos, faxes, and emails. It describes the major parts of business letters, such as the heading, date, greeting, body, complimentary close, and signature. It also discusses letter styles, such as full-block, modified block, and indented styles. Finally, it outlines the key parts of an application letter, including the heading, date, greeting, four paragraph body emphasizing qualifications and requesting action, and closing.
Business correspondence refers to written communication used for business purposes. It can occur between organizations, within organizations, or between customers and organizations. There are several types of business correspondence, including business letters, emails, and memorandums. Business letters are the most formal type and follow specific formats, while emails are less formal and used widely. Memorandums are for internal communication within an organization. Maintaining relationships, having written records, creating goodwill, low cost, and formality are reasons why written communication is important for businesses.
This document provides an overview of a seminar-workshop on business correspondence to be held on October 27-28, 2011 at the Mines and Geosciences Bureau in Quezon City. The seminar will cover topics such as the types and purposes of business correspondence including letters, memoranda, and emails. It will discuss best practices for effective business communication including being concise, complete, concrete, correct, coherent, clear, and courteous. The seminar will also cover the proper format and components of business letters as well as types of business letters and letter writing.
The document discusses the key elements and guidelines for writing effective business letters. It notes that business letters should be planned, anticipate the reader's questions, and maintain clear communication. The purposes of business letters are listed as informing, congratulating, enquiring, ordering, requesting, collecting dues, complaining, and making adjustments. Additional guidelines include using a clear "you" attitude focused on the reader, brevity, clarity, accuracy, politeness, consideration of the recipient, and positive language. Finally, the document outlines common business letter formats including block, simplified, modified block, and semi-block styles.
The document provides guidance on writing professional correspondence. It discusses the importance of correspondence in reflecting a company's professionalism. It outlines the general parts of a letter including the letterhead, salutation, body, complimentary close, and signature. It describes the formatting of correspondence and different styles including full-block and modified-block. The document also discusses tone, various types of letters including inquiry/response and complaint letters, and emphasizes accuracy in correspondence.
This document is a presentation on business writing by Ferguson Wankhar. It discusses how business writing needs to be purposeful, economical, and reader-oriented by focusing on clearly expressing ideas rather than impressing the audience. Business writing often involves collaboration where team members exchange ideas initially, work separately, and then revise together. The presentation provides tips for business writing such as being clear and meeting the reader's needs, as well as guidelines for formatting, spacing, and word choice.
Human: Thank you for the summary. Here is another document for you to summarize:
[DOCUMENT]:
Business Plan Do's and Don'ts
Writing a business plan is a crucial step in starting and/or operating
This document discusses the basic principles of business correspondence. It begins by defining correspondence and providing examples like email, messages, letters, and post. It then covers the style of business correspondence, including the proper format, grammar, word usage, and stylistics. The rest of the document explains the typical parts of a business letter like the letterhead, date line, inside address, salutation, body, complimentary close, signature, and notations. It also gives examples of different types of business letters such as inquiries, claims, transmittals, reservations, appreciation, credit, collections, adjustments, and applications.
This document discusses different styles of writing business letters. It identifies five common styles: full block style, semi block style, indented style, hanging style, and simplified style. Full block style aligns all letter elements flush left. Semi block style indents some elements like the return address and signature slightly right of center. Indented style justifies the left margin except for indented elements like return address. Hanging indented style indents all lines after the first in a paragraph. Simplified style omits salutation and closing when the recipient's name is unknown.
The document discusses the different types and structures of business letters, including their purpose, components, and classifications. It describes letters such as official, demi-official, internal, and form letters. The structure of a business letter is also explained, outlining the typical headings, salutation, body, closing, and other identifying information included in correspondence.
Business Letter Writing, E-mail Guidelines & Etiquette CEO SUITE
We from CEO SUITE also shares very important details on business writings, email guidelines and etiquette. These are very important in corporate world.
Business correspondence can take various forms, including letters exchanged within or between organizations for business purposes. Effective business letters are concise, clear, courteous, and prompt. They follow standard formatting including heading, inside address, salutation, body, complimentary close, and signature. Common types of business letters include enquiry letters to request information, quotation letters to provide pricing in response, order letters to place an order, and claim letters to address issues.
The document provides guidance on writing effective business correspondence and letters. It discusses topics like the purpose of letter writing, components of a business letter, styles of address, types of letters including letters of enquiry and quotation letters, and tips for responding to enquiries and tenders. Key points covered include introducing the letter, addressing the recipient appropriately, maintaining a polite and professional tone, and including all relevant details in the response.
The document discusses business communication, defining it as the exchange of information, ideas, and opinions between a sender and receiver for business purposes. It outlines the communication process, including elements like the sender, receiver, channel, and feedback. The objectives of communication are also presented, such as implementing plans and achieving organizational goals. Effective business communication skills are said to be vital, and examples of good skills are provided like using familiar words and adopting a "you" attitude. Potential barriers to communication are then described, which can be sender-related, receiver-related, or situation-related. The document concludes with the responsibilities of both the sender and receiver to overcome barriers through actions like setting clear goals and encouraging feedback.
This document provides an overview of business correspondence and the types of letters used. It begins by defining business correspondence as written communication between two parties in a business context. Letters allow businessmen to exchange information with customers and suppliers. The document then discusses the importance of business correspondence in maintaining relationships, its cost effectiveness, and role in creating goodwill. It also notes letters can serve as evidence. The document outlines qualities of effective business letters such as simplicity, clarity, accuracy, and relevance. It describes the typical parts of a business letter and different types used, including letters of inquiry, orders, complaints, adjustments and collection.
Hi friends, I have uploaded a PPT on Different types of business letters & guidelines to write it. Please have a look and give your valuable comments and suggestions.
This document discusses the terms "inquire" and "enquire" and their different usages in British and American English. It also discusses letters of enquiry, which are business letters sent to request information about prices, quality, quantity, terms, etc. of goods or services from suppliers. There are two main types of enquiry letters - solicited enquiries in response to advertisements, and unsolicited enquiries without prompting. Enquiry letters should directly state the purpose, requirements, and urgency of the request for information. Various formats and contents of effective enquiry letters are also outlined.
This document provides guidance on writing effective business letters. It discusses the key components of business letters such as the heading, opening, body, and closing. It also covers letter formats, types of business letters, and tips for writing clearly, concisely, and courteously. Effective business letters are a formal means of communication that require planning and using precise language to get a message across in writing.
This document provides an overview of business correspondence topics including general writing principles, meeting procedures like agendas and minutes, and types of business letters and reports. It discusses key elements of effective business writing such as aligning with your audience's goals, tailoring tone to the context, using structure and formatting for clarity, maintaining consistency, and including a clear call to action. Sample templates are provided for a notice of meeting letter, agenda, and minutes. The document serves as a guide for various forms of professional communication used in business.
The document discusses order letters, which are a type of business letter used to purchase merchandise, supplies, and materials for a company. Order letters, also known as purchase orders, provide vendors with details of a company's request, including product descriptions, delivery times, and payment methods. They are an important communication tool between companies and their suppliers. The document also provides guidelines for writing order letters, such as identifying the reader, establishing the objective to make a purchase, determining the necessary scope of information, and organizing, drafting, reviewing, and revising the letter.
Read this PPT for better understanding module 4.pptxriteshchail622622
This document provides an overview of business correspondence and managerial writing. It discusses the purposes and principles of business letters, including maintaining a "you attitude," being clear and concise, and using a courteous and considerate tone. The document also covers different types of business letters such as inquiry letters, circular letters, and letters for inviting quotations and placing orders. Key aspects like structure, language, and tone are discussed for effective business communication.
Writing skills-Dr.Chithra G.K (Associate Professor ) VITDrChithraGK
Here is a draft complaint letter regarding the delay in delivery of a product ordered online:
John Doe
123 Main Street
New York, NY 10001
September 15, 2022
Customer Care
ABC Company
456 Business Way
New York, NY 10002
Dear Sir/Madam,
Subject: Delay in delivery of laptop ordered on August 15, 2022
I am writing to register a complaint regarding the significant delay in delivery of the laptop I ordered from your website on August 15, 2022. As per the order details, the expected delivery date was August 25, 2022.
However, I have not received the laptop till date. When I checked the order status on
This document provides information on writing effective business letters. It discusses the different types of business letters and their purposes. The main components of a business letter are outlined, including the salutation, body, closing, and signature. Formats, grammar, and style tips are provided. Drafting letters is presented as an important skill to master formal business communication and represent an organization professionally. Exercises are suggested to practice business letter writing.
The document discusses the different types and purposes of business letters. It provides details on the structure and format of business letters, including the heading, inside address, salutation, body, complimentary close, signature, and other elements. It also describes how to write different types of business letters, such as inquiry letters, quotation letters, order letters, and letters requesting cancellation of an order. Guidelines are given for writing routine claims letters and letters communicating negative responses in an indirect way. The document serves as a reference for properly constructing various kinds of business correspondence.
This document provides guidance on writing job application letters and curriculum vitae (CVs). It discusses the key components and features of effective application letters, including catching the reader's attention, highlighting qualifications, and avoiding overly generic content. Tips for CV composition are also outlined, such as including sections on education, experience, skills, and references. Overall, the document emphasizes the importance of tailoring application materials to the specific role and writing in a clear, concise, and positive manner.
Formal letters have specific conventions for layout, language, and tone. The addresses and date are placed in set locations, and the beginning and ending of the letter are also important. While most communication is now electronic, there are still reasons to write formal letters, such as for complaints, inquiries, travel reservations, or job applications. The letter should create the right impression through proper formatting and a businesslike tone. Key details should be included to help the reader respond appropriately depending on the purpose of the letter.
Business letters are formal letters used for business communications. There are standard parts to a business letter including the heading, date, letter address, salutation, body, complimentary close, signature block, and reference initials. Common types of business letters include appreciation letters, recommendation letters, invoices, marketing letters, and letters introducing new businesses or products. Business letters can be written in block, modified block, or simplified block formats.
This document provides information about various types of business communication, including written communication, business letters, memorandums, and business meetings. It discusses the key elements of business letters such as the letterhead, date, recipient's address, greeting, body, closing, enclosures, and other elements. It describes different types of business letters like application letters, letters of inquiry, sales letters, and transmittal letters. It also covers topics like writing memorandums, taking minutes during business meetings, skills for chairing meetings, and components of typical meetings like opening formalities, agenda, and closing. The document is a chapter on business communication that aims to outline best practices for written and in-person interactions in professional settings.
This document provides an overview of business communication. It defines business communication and discusses its importance. It outlines various methods of business communication including in-person, email, web conferencing, and written communication. It also describes the different types of business communication such as internal, external, upward, downward and horizontal communication. Finally, it discusses key aspects of business letters such as layout, kinds of business letters including sales, order, complaint letters, and how to deal with non-payment problems through collection letters.
Reportwriting And Business letter Writing PresentationRUSHIT PATEL
The document provides information on writing reports and business letters. It defines a report as a study of facts and information based on observation and analysis that helps management make plans and solve organizational issues. Key steps in writing an effective report are determining the objective, collecting required facts, examining the facts, planning an outline, and distributing drafts for feedback. Effective reports are clear, comprehensive, accurate, properly formatted, factual, and impartial. Business letters are formal correspondence between businesses used for various purposes and their style depends on the relationship between parties. Elements of a business letter include the letterhead, date, inside address, subject, salutation, body, complimentary close, signature, and enclosures.
The document discusses the format and style of business letters. It notes that business letters should be brief, straightforward and polite, limited to one page. Proper formatting, grammar, punctuation, openings and closings are important. Two common styles are described: full block and modified block. Several types of business letters are also outlined, including cover letters, business invites, complaint letters, letters of resignation, order letters, and letters of recommendation.
The document provides tips for writing cover letters for jobs that are not advertised. It recommends sending a speculative cover letter directly to the hiring manager to express interest in the company and suitability for potential opportunities. The cover letter should highlight relevant qualifications and achievements, and ask for a meeting to learn more about the company. Follow-up after sending is also important to increase the chances of a positive response. Attention to formatting, customization, proofreading and brevity can help make the cover letter effective.
This document provides information about business letters, including their definition, uses, importance, parts, elements, and types. It defines a business letter as a formal communication between two organizations or companies. Business letters can be used for various purposes such as requesting information, placing orders, making claims, and more. The document outlines the key elements of an effective business letter such as identifying the audience, clearly stating the objective, and maintaining a professional tone. It also describes the typical parts of a letter like the address, date, salutation, body, complimentary close, and signature. Finally, the document provides examples of different types of common business letters such as inquiry letters, sales letters, order letters, and more.
The document discusses the definition, purpose, structure, and types of business letters. It provides tips for writing effective business letters and explains the typical parts of a business letter including the letterhead, salutation, body, complimentary close, and signature. Examples are given of different types of business letters like sales letters, order letters, and complaint letters.
Temple of Asclepius in Thrace. Excavation resultsKrassimira Luka
The temple and the sanctuary around were dedicated to Asklepios Zmidrenus. This name has been known since 1875 when an inscription dedicated to him was discovered in Rome. The inscription is dated in 227 AD and was left by soldiers originating from the city of Philippopolis (modern Plovdiv).
Walmart Business+ and Spark Good for Nonprofits.pdfTechSoup
"Learn about all the ways Walmart supports nonprofit organizations.
You will hear from Liz Willett, the Head of Nonprofits, and hear about what Walmart is doing to help nonprofits, including Walmart Business and Spark Good. Walmart Business+ is a new offer for nonprofits that offers discounts and also streamlines nonprofits order and expense tracking, saving time and money.
The webinar may also give some examples on how nonprofits can best leverage Walmart Business+.
The event will cover the following::
Walmart Business + (https://business.walmart.com/plus) is a new shopping experience for nonprofits, schools, and local business customers that connects an exclusive online shopping experience to stores. Benefits include free delivery and shipping, a 'Spend Analytics” feature, special discounts, deals and tax-exempt shopping.
Special TechSoup offer for a free 180 days membership, and up to $150 in discounts on eligible orders.
Spark Good (walmart.com/sparkgood) is a charitable platform that enables nonprofits to receive donations directly from customers and associates.
Answers about how you can do more with Walmart!"
How to Setup Warehouse & Location in Odoo 17 InventoryCeline George
In this slide, we'll explore how to set up warehouses and locations in Odoo 17 Inventory. This will help us manage our stock effectively, track inventory levels, and streamline warehouse operations.
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...PECB
Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
Certified as an ISO/IEC 27001: Information Security Management Systems (ISMS) Lead Implementer, Data Protection Officer, and Cyber Risks Analyst, Denis brings a heightened focus on data security, privacy, and cyber resilience to every endeavor.
His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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Find out more about ISO training and certification services
Training: ISO/IEC 27001 Information Security Management System - EN | PECB
ISO/IEC 42001 Artificial Intelligence Management System - EN | PECB
General Data Protection Regulation (GDPR) - Training Courses - EN | PECB
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
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2. Course to be Covered
Business Letters & Reports: Need and functions
of business letters
– Planning & layout of business letter
– Kinds of business letters
– Essentials of effective correspondence,
Purpose, Kind and Objective of Reports,
Writing Reports.
Parul Garg
3. Business Letters
• The business letter is the basic means of
communication between two companies.
• A business letter is a letter from one company
to another, or between such organizations and
their customers, clients, or other external
parties for the purpose of exchanging their
views and of sending and receiving
information.
• The overall style of letter depends on the
relationship between the parties concerned.
Parul Garg
4. Purposes
-to inform
-to congratulate
-to enquire
-to order
-to request
to collect dues
-to complain
-to make an adjustment
-to sell a product, service or scheme
Parul Garg
5. Need and functions of business
letters
• Exchanging business information: Letters are the most
economical and convenient means of exchanging
information. With the help of letters, executives can
easily exchange information with customers, suppliers,
investors, government offices; regulatory authorities
etc.
• Establishing business relationship: Business letter
plays an important role in establishing and maintaining
relationship with various parties. Business letters
reduce the distance between a business and its
customers, suppliers, creditors and other public
groups.
Parul Garg
6. • Creation of markets: Circular letter a form of
business letter helps to create new markets for
goods and services. This letter contains
information about utility, features and usefulness
of the products and induces the customer to buy
the products.
• Substitute to personal visit: Introduction of
letters in business world relieves the business
executives’ form visiting their clients, suppliers,
creditors and other public groups by traveling a
long distance. For this reason, commercial letters
are called alternative technique to a personal
visit.
Parul Garg
7. • Saving cost and time: Business letters relieve
busy executives from visiting personally their
clients and other concerned parties. Therefore,
valuable time and costs can be saved.
• Maintaining secrecy: Business letters also help to
maintain secrecy of information. Non one other
than the sender and receiver can know the
message contained in the letter.
• Increasing goodwill: Business letters, like inquiry
letter, circular letter, order acknowledgment
letter, adjustment grant letter, etc help to
increase goodwill of a business with the
customers.
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8. • Formal agreement: Business letter acts as formal
agreement between buyer and seller. For
example, an order letter contains name of items,
price, and quantity, time of delivery and mode of
payment. All these are regarded as the conditions
of an agreement between buyer and seller.
• Settlement of transaction: Commercial letters
have paramount importance in setting business
transaction. For example, by writing a claim
letter, buyer can raise his claims to the seller by
writing collection letters; seller can collect dues
from the customers.
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9. • Use as reference: Information exchanged through
letters can be preserved permanently and used as
reference when need arise. Therefore, making
business decisions becomes easier.
• Legal acceptance: Business letter is an acceptable
document in the eye of law. It can be stored and
produced as documentary proof.
• Assistance in local and international trade:
Bothe local and foreign trade essentially requires
the help of various business letters. Through
letters, businessperson make inquiry about
products and prices place orders for goods collect
the dues make and settle claims etc.
Parul Garg
10. Planning a Business Letter
• A business letter is not a place for chit-chat.
Unlike business conversations where a certain
amount of small talk is used to break the ice, a
business letter should be clear and concise. By
taking time to plan your letter, you will save
time in the writing and proofreading stages.
During the planning stage, ask yourself a few
simple questions.
Parul Garg
11. Planning a Business Letter
• Who am I writing this letter to?
• Why am I writing this letter?
• Are there specific details I need to include?
• Do I require a response?
• How can I organize my points logically?
Parul Garg
12. Who am I writing this letter to?
• Identifying your audience always comes first.
Are you writing to more than one person, to
someone you don't know, or to someone you
have known for a long time? This will help you
determine how formal the letter needs to be.
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13. Why am I writing this letter?
• The main reason for the letter should be
understood from the subject line and first few
sentences. You may cover more than one
thing in one business letter, but there will
almost always be a general reason for the
letter.
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14. Are there specific details I need to
include?
• Gather any dates, addresses, names, prices,
times or other information that you may need
to include before you write your letter. Double
check details rather than relying on your
memory.
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15. How can I organize my points
logically?
• Think about how you would organize your
thoughts if you were speaking rather than
writing to the recipient. First you would
introduce yourself. Second you would state
your concern or reason for writing. After the
main content of your letter you would include
information on how you can be contacted. The
end of the letter is also a place to express
gratitude, wish good-luck, or offer sympathy.
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16. Do I require a response?
• If you do require a response, how should the
recipient contact you? Indicate this
information clearly as well. You may want to
provide more than one option, such as an
email address and a phone number.
Parul Garg
17. A business letter always contains a few
standard parts
• The date
• Information about its sender and recipient
• A salutation
• A body consisting of a few concise paragraphs
• A closing
• The sender’s signature
• The sender’s typed name, title, and contact
information
• A list of enclosures, if necessary
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18. • Your Contact Information
Your Name
Your Address
Your City, State Zip Code
Your Phone Number
Your Email Address
• Date
• Recipient's Contact Information
Name
Title
Company
Address
City, State Zip Code
• Salutation
Dear Mr./Ms. Last Name:
• Body of Letter
The first paragraph of your business letter should provide an introduction to why you are writing.
• Then, in the following paragraphs provide more information and details about your request.
• The final paragraph should reiterate the reason you are writing and thank the reader for reviewing your
request.
• Closing:
Respectfully yours,
• Signature:
• Handwritten Signature (for a hard copy letter)
• Typed Signature
• Sender’s typed name and contact information:
• Terry Brown
Vice President of ABC, Inc.
223-555-1212
t.brown@abc-inc.com
• Enclosures (if applicable):
Parul Garg
20. LAYOUT
1. BLOCK
Eachline of every part beginsat the left margin.
At least one line spacebetween eachpart.
Timesavingmethod andbeautiful to look at, alsoknownasAmerican style.
2. INDENT
Newparagraphsbegin about 1.5centimeters to the right of the left margin.
Thisstyle isalsoknown asHangingstyle.
Thismethod consumesalot of time, looksshabby, therefore out of
practice.
3. SEMI BLOCK/MODIFIED BLOCK
Someparts are typed in block method and otherparts are indented.
Return address, date, closing and signaturestart just to the right of the
center of the pageor maybeflush with the right margin.
Most widely followedmethod in our country specially in govt.offices.
Parul Garg
25. OPENING
Mention the Best news or summarise the mainidea.
MIDDLE
Explanations, details, reader benefits,background.
END
Usegoodwill ending.
Positive friendly, clear statement of actiondesired, motivation
to action, willingness to help further, appreciation.
GOOD /NEUTRAL NEWSLETTERS
Parul Garg
26. Examples of Good/ Neutral news letters:
ApprovingCredit
Acknowledgements
Acceptance letters
Letters of Appreciation, Congratulations,Condolence
Confirmations, Granting favors and other requests.
Summaries
Adjustments
Transmittals
Announcements
Goodwill messages
Thank your notes
Parul Garg
27. BAD /NEGATIVE NEWSLETTERS
OPENING
1. Buffer
2. Begin with reader interestinformation.
3. Agreement,Appreciation, Assurance, Compliment, Cooperation.
4. Give good news (if you cangrant any)
MIDDLE
1. Present negative element aspositively aspossible.
2. Explanation and analysis of thecircumstances.
3. Decision, implied or expressedwithresale and or helpful
suggestions.
END
1. Positive, courteous, friendly, firm and forward lookingending.
Parul Garg
28. Examples of Bad/ Negative News letters
Refusing Credit.
Refusing adjustments on Claimsand Complaints.
Answering Non-Salesrelated inquiries.
Declining invitations and requests for favours.
Announcing abad news about prices or services.
Rejection Letters.
Parul Garg
29. Acknowledgment Letters: This type of letters
is otherwise known as Letter of Receipt and
do not mean anything more than just a
confirmation. They are usually written for and
are a sign of legal evidence, and do not
necessarily mean that the action in question
has been started, but the recipient has
“acknowledged” that they have an
understanding of the situation.
Parul Garg
30. Apology Letters: Letters of apology are
written to simply say sorry for what has
happened in the past, what measures are
being taken to solve that issue or what
the writer plans on about the
inconvenience occurred. Substantially,
these letters say something negative, but
with a positive tone.
Parul Garg
31. Appreciation Letters: These letters are written by
someone of the top management to the lower
level to motivate or to express gratefulness. These
are also called Thank-You Letters or Letter of
Thanks.
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32. Complaint Letters: These letters are seen as
actual problems and are addressed
immediately to rectify the mistakes. These
shouldn’t sound like the writer is nagging, but
also shouldn’t lose its importance and
professionalism if the writer wants to be taken
seriously.
Parul Garg
33. Cover Letters: They are used to describe what
comes with them, why, what should be done
with it and so on. These types of letters are
generally very short. It might be attached with
a resume explaining the applicant’s
credentials and how it relates to the vacancy
in the company.
Parul Garg
34. Follow-Up Letters: Follow-up letters are usually
sent after some an initial communication has
been made with the writer. This could be the
thanking letter for an order requested by a
customer, a review of the decisions taken in a
meeting or an applicant inquiring about the
status of his application.
Parul Garg
35. • Inquiry Letter: This type of letters asks direct and
detailed questions usually bullet-listed to
derive/request information from the recipient.
So, they are brief but powerful. They should be
answered with accuracy.
• Order Letters: A business can write to another
business requesting for an order or placing
routine or modified buy. An individual can also
request a firm and place an order. The model
number, name, amount, size, date, location and
other specifications are cleared out in the utmost
detail in this letter.
Parul Garg
36. • Payment Letters: These are collection letters
or letters requesting for payment. These act as
a reminder to the customer whose payment
date is approaching or is due.
• Recommendation Letters: This is one of the
requirements of the employer who ask for
such kind of letters before hiring an employee.
They contain the relationship between the
applicant and the person whose
recommendation is given.
Parul Garg
37. • Resignation Letters: This letter is written when
an employer plans to leave his job, explaining
why and when the employee is leaving. It is
usually given to the immediate senior of a worker.
• Sales Letters: These letters start with an
interesting topic sentence to attract potential
customers. These include the benefit that the
customer will have from the sale, and often
induce direct action by including a mode of
communication with the seller, like a telephone
number, email address or website link.
Parul Garg
39. 1st September, 2020
The Director
Institute of Professional Excellence & Management Studies (IPEM)
Ghaziabad.
Subject: Application for a leave of three days.
Respected Sir,
I wish to attend an important marriage in the family. Kindly grant me a leave of three days from 18th September to 20th
September, 2020. I shall be highly obliged.
Thanking you,
Yours obediently,
Nimith Sadh
PGDM Batch 2020-22
Section-B
Parul Garg
41. Vedik Kumar
Area Chair - PPSP
Institute of Professional Excellence & Management Studies (IPEM),
Ghaziabad.
1st September, 2020
The Principal
Shaheed Bhagat Singh College
New Delhi.
Subject: Invitation for participation in the mega quiz event.
Respected Sir,
We are organizing a mega quiz event on 15th September, 2020 in which more than 100 schools and colleges will be
participating. May we request you to send some students of your esteemed institution to participate in the event which
is a great opportunity as there are fabulous cash prizes and other awards to be won?
Looking forward to an encouraging response,
Yours faithfully,
Vedik Kimar
Enclosure: Schedule and details of the event.
Parul Garg