SlideShare a Scribd company logo
Business Capability Model 
Normalizing the business, simplifying the World
Coming from Real Business Life 
Ability to produce bread Necessity to consume bread 
Business exchange is executed
Coming from Real Business Life 
● Backer has an expectation about what the Market 
needs and what he can offer 
● Consumer has a necessity and expectation about which 
product can fulfill 
● Sell/buy bread is an abstract concept, well-known in the 
business domain. Both parts assume a process with 
incomings/outcomings even without knowing each 
other, based on the experience
Business Capability Model 
Discipline to capture the “what” business does 
composing by a set of capabilities, relaxing the 
view about “how” business is carried on
Concept of Capability 
● Ability of a company to deliver value 
● Abstract concept, it execution is concrete 
● Capabilities is a longer term concept for the 
company. Business capability can change 
slightly but they are part of the business 
nature
Capability vs Request 
● Capability is an value of the Market provided by a company 
● Capability doesnt known producer, it is an abstraction which is realized by 
a company when is provided 
● Capability is reusable, a backer sells bread, also a supermarket, a mall... 
● Request has an producer who implemented, requesting has an implicit 
relationship request-producer 
● Capability need to sign a contract as preliminary step before carrying 
with business process, this signature process meets both part each other 
● Capability promotes the competition, providers can compete to maximize 
the generated value. Your bread is good but mine is better, so the 
consumer can change the contract 
● Capability more agile and flexible. Due to the fact, both parts does not 
need to know in advance, to change of provider is easier.
Capability Model as Normalization Mechanism 
… 
coffee.. 
arabic.. 
puff... 
Cowmilk 
Morning, can I 
help you ? 
!! 
● Consumers have a 
preconfigured idea 
about how a business 
exchange is 
● Ad hoc business 
processes require time 
for consumer to be 
internally accepted 
● Capability is a 
universal concept 
accepted for business 
participants in a 
business domain 
Colombian, 
Arabic, African 
coffee ? 
I want a 
coffee with 
milk 
! 
Cow, goat, 
camel milk 
Cup or glass 
!!! 
God !.. 
Cup 
!!!! 
God !.. Your name, sir? 
John 
Dammit, 80 cents, sir 
I forgot my 
wallet !
Capability Model Implementation 
Weather 
Condition App 
<< register >> Resource Available 
National Weather Condition 
Provider 
Sensor Condition Provider 
Provide condition Capability 
Weather Condition Service 
<< use >> 
<< use >> 
Business Competitor 
Download 
available code
Get in contact 
LimeTri is a software company providing advanced IT solutions for agriculture. 
We are service provider the FIspace B2B-platform with excellent knowledge 
and expertise of architectural and integration activities. 
IRC: #fispace@freenode.net 
mail: paco@limetri.eu

More Related Content

What's hot

Key performance indicators in professional service firms
Key performance indicators in professional service firmsKey performance indicators in professional service firms
Key performance indicators in professional service firms
transentis consulting
 
Lachapelle building a business model-ottawa nov
Lachapelle building a business model-ottawa novLachapelle building a business model-ottawa nov
Lachapelle building a business model-ottawa nov
Michael Lachapelle
 
The Five Most Important KPIs for Services Companies
The Five Most Important KPIs for Services CompaniesThe Five Most Important KPIs for Services Companies
The Five Most Important KPIs for Services Companies
Jeanne Urich
 
Business model Canvas
Business model CanvasBusiness model Canvas
Business model Canvas
Ibrahim Faza
 
Beat Presentation
Beat PresentationBeat Presentation
Beat Presentation
davgalea
 
Primer on the business model canvas v5
Primer on the business model canvas v5Primer on the business model canvas v5
Primer on the business model canvas v5
Michael Lachapelle
 
Marketing Operations Grid
Marketing Operations GridMarketing Operations Grid
Marketing Operations Grid
BearingPoint
 
Presentation IFS - Sample Business Presentation
Presentation IFS - Sample Business PresentationPresentation IFS - Sample Business Presentation
Presentation IFS - Sample Business Presentation
Brad Tornberg
 
Magento eCommerce
Magento eCommerceMagento eCommerce
Magento eCommerce
Road Runner Lawn Services
 
Oracle & USJade Power Breakfast Presentations: Sales & Operations Planning
Oracle & USJade Power Breakfast Presentations: Sales & Operations PlanningOracle & USJade Power Breakfast Presentations: Sales & Operations Planning
Oracle & USJade Power Breakfast Presentations: Sales & Operations Planning
Jade Global
 
Business Consulting Proposal PowerPoint Presentation Slides
Business Consulting Proposal PowerPoint Presentation SlidesBusiness Consulting Proposal PowerPoint Presentation Slides
Business Consulting Proposal PowerPoint Presentation Slides
SlideTeam
 
Presales Consultant Roles&Responsibilities
Presales Consultant Roles&ResponsibilitiesPresales Consultant Roles&Responsibilities
Presales Consultant Roles&Responsibilities
varshnnh
 
Complete Business Frameworks Reference Guide
Complete Business Frameworks Reference GuideComplete Business Frameworks Reference Guide
Complete Business Frameworks Reference Guide
Flevy.com Best Practices
 
Business model canvas
Business model canvasBusiness model canvas
Business model canvas
saglina shrestha
 
Business model canvas
Business model canvasBusiness model canvas
Business model canvas
nailul khaira
 
Keep change projects under control with agile business analysis
Keep change projects under control with agile business analysisKeep change projects under control with agile business analysis
Keep change projects under control with agile business analysis
microTOOL GmbH
 
Pre Sales \'The Axle In Sales\'
Pre Sales \'The Axle In Sales\'Pre Sales \'The Axle In Sales\'
Pre Sales \'The Axle In Sales\'
Satesh1984
 
Company Fundraising PowerPoint Presentation Slides
Company Fundraising PowerPoint Presentation SlidesCompany Fundraising PowerPoint Presentation Slides
Company Fundraising PowerPoint Presentation Slides
SlideTeam
 
How to use Business Model Canvas to design projects
How to use Business Model Canvas to design projectsHow to use Business Model Canvas to design projects
How to use Business Model Canvas to design projects
Jörgen Dahlberg
 
Business Operations Analysis Proposal PowerPoint Presentation Slides
Business Operations Analysis Proposal PowerPoint Presentation SlidesBusiness Operations Analysis Proposal PowerPoint Presentation Slides
Business Operations Analysis Proposal PowerPoint Presentation Slides
SlideTeam
 

What's hot (20)

Key performance indicators in professional service firms
Key performance indicators in professional service firmsKey performance indicators in professional service firms
Key performance indicators in professional service firms
 
Lachapelle building a business model-ottawa nov
Lachapelle building a business model-ottawa novLachapelle building a business model-ottawa nov
Lachapelle building a business model-ottawa nov
 
The Five Most Important KPIs for Services Companies
The Five Most Important KPIs for Services CompaniesThe Five Most Important KPIs for Services Companies
The Five Most Important KPIs for Services Companies
 
Business model Canvas
Business model CanvasBusiness model Canvas
Business model Canvas
 
Beat Presentation
Beat PresentationBeat Presentation
Beat Presentation
 
Primer on the business model canvas v5
Primer on the business model canvas v5Primer on the business model canvas v5
Primer on the business model canvas v5
 
Marketing Operations Grid
Marketing Operations GridMarketing Operations Grid
Marketing Operations Grid
 
Presentation IFS - Sample Business Presentation
Presentation IFS - Sample Business PresentationPresentation IFS - Sample Business Presentation
Presentation IFS - Sample Business Presentation
 
Magento eCommerce
Magento eCommerceMagento eCommerce
Magento eCommerce
 
Oracle & USJade Power Breakfast Presentations: Sales & Operations Planning
Oracle & USJade Power Breakfast Presentations: Sales & Operations PlanningOracle & USJade Power Breakfast Presentations: Sales & Operations Planning
Oracle & USJade Power Breakfast Presentations: Sales & Operations Planning
 
Business Consulting Proposal PowerPoint Presentation Slides
Business Consulting Proposal PowerPoint Presentation SlidesBusiness Consulting Proposal PowerPoint Presentation Slides
Business Consulting Proposal PowerPoint Presentation Slides
 
Presales Consultant Roles&Responsibilities
Presales Consultant Roles&ResponsibilitiesPresales Consultant Roles&Responsibilities
Presales Consultant Roles&Responsibilities
 
Complete Business Frameworks Reference Guide
Complete Business Frameworks Reference GuideComplete Business Frameworks Reference Guide
Complete Business Frameworks Reference Guide
 
Business model canvas
Business model canvasBusiness model canvas
Business model canvas
 
Business model canvas
Business model canvasBusiness model canvas
Business model canvas
 
Keep change projects under control with agile business analysis
Keep change projects under control with agile business analysisKeep change projects under control with agile business analysis
Keep change projects under control with agile business analysis
 
Pre Sales \'The Axle In Sales\'
Pre Sales \'The Axle In Sales\'Pre Sales \'The Axle In Sales\'
Pre Sales \'The Axle In Sales\'
 
Company Fundraising PowerPoint Presentation Slides
Company Fundraising PowerPoint Presentation SlidesCompany Fundraising PowerPoint Presentation Slides
Company Fundraising PowerPoint Presentation Slides
 
How to use Business Model Canvas to design projects
How to use Business Model Canvas to design projectsHow to use Business Model Canvas to design projects
How to use Business Model Canvas to design projects
 
Business Operations Analysis Proposal PowerPoint Presentation Slides
Business Operations Analysis Proposal PowerPoint Presentation SlidesBusiness Operations Analysis Proposal PowerPoint Presentation Slides
Business Operations Analysis Proposal PowerPoint Presentation Slides
 

Viewers also liked

Business capability mapping and business architecture
Business capability mapping and business architectureBusiness capability mapping and business architecture
Business capability mapping and business architecture
SatyaIluri
 
Business Value Measurements and the Solution Design Framework
Business Value Measurements and the Solution Design FrameworkBusiness Value Measurements and the Solution Design Framework
Business Value Measurements and the Solution Design Framework
Leo Barella
 
On business capabilities, functions and application features
On business capabilities, functions and application featuresOn business capabilities, functions and application features
On business capabilities, functions and application features
Jörgen Dahlberg
 
The Capability Canvas
The Capability CanvasThe Capability Canvas
The Capability Canvas
Jörgen Dahlberg
 
Business Capability Analysis
Business Capability AnalysisBusiness Capability Analysis
Business Capability Analysis
Venkadesh Narayanan
 
Lean agile capability analysis talk capability analysis
Lean agile capability analysis talk   capability analysisLean agile capability analysis talk   capability analysis
Lean agile capability analysis talk capability analysisDean Stevens
 
The customer card
The customer cardThe customer card
The customer card
Jörgen Dahlberg
 
The idea card
The idea cardThe idea card
The idea card
Jörgen Dahlberg
 
Accelerated Business & Technology Capability Assessment and Roadmap
Accelerated Business & Technology Capability Assessment and RoadmapAccelerated Business & Technology Capability Assessment and Roadmap
Accelerated Business & Technology Capability Assessment and Roadmap
Sudhir Nilekar
 
Mapping the Enterprise
Mapping the EnterpriseMapping the Enterprise
Mapping the Enterprise
John Wu
 
Using models for reasoning about the E in EA
Using models for reasoning about the E in EAUsing models for reasoning about the E in EA
Using models for reasoning about the E in EA
Jörgen Dahlberg
 
The Change Canvas
The Change CanvasThe Change Canvas
The Change Canvas
Jörgen Dahlberg
 
Analytics capability framework viramdas 201212 ssnet
Analytics capability framework viramdas 201212 ssnetAnalytics capability framework viramdas 201212 ssnet
Analytics capability framework viramdas 201212 ssnet
Vishwanath Ramdas
 
A Summary of TOGAF's Architecture Capability Framework
A Summary of TOGAF's Architecture Capability FrameworkA Summary of TOGAF's Architecture Capability Framework
A Summary of TOGAF's Architecture Capability Framework
Paul Sullivan
 
Business Architecture: Upwards, Downwards, Sideways, Back
Business Architecture: Upwards, Downwards, Sideways, BackBusiness Architecture: Upwards, Downwards, Sideways, Back
Business Architecture: Upwards, Downwards, Sideways, Back
Tetradian Consulting
 
Kanban: Foundation for Leadership
Kanban: Foundation for LeadershipKanban: Foundation for Leadership
Kanban: Foundation for Leadership
Dean Stevens
 
Capability Modeling
Capability ModelingCapability Modeling
Capability Modeling
Chip Wilson
 
How To Use Lego To Illustrate Ea
How To Use Lego To Illustrate EaHow To Use Lego To Illustrate Ea
How To Use Lego To Illustrate Ea
Jörgen Dahlberg
 
Tumregler FöR Ea 20090915
Tumregler FöR Ea 20090915Tumregler FöR Ea 20090915
Tumregler FöR Ea 20090915
Jörgen Dahlberg
 

Viewers also liked (20)

Business capability mapping and business architecture
Business capability mapping and business architectureBusiness capability mapping and business architecture
Business capability mapping and business architecture
 
Business Value Measurements and the Solution Design Framework
Business Value Measurements and the Solution Design FrameworkBusiness Value Measurements and the Solution Design Framework
Business Value Measurements and the Solution Design Framework
 
On business capabilities, functions and application features
On business capabilities, functions and application featuresOn business capabilities, functions and application features
On business capabilities, functions and application features
 
The Capability Canvas
The Capability CanvasThe Capability Canvas
The Capability Canvas
 
Business Capability Analysis
Business Capability AnalysisBusiness Capability Analysis
Business Capability Analysis
 
Lean agile capability analysis talk capability analysis
Lean agile capability analysis talk   capability analysisLean agile capability analysis talk   capability analysis
Lean agile capability analysis talk capability analysis
 
The customer card
The customer cardThe customer card
The customer card
 
The idea card
The idea cardThe idea card
The idea card
 
Accelerated Business & Technology Capability Assessment and Roadmap
Accelerated Business & Technology Capability Assessment and RoadmapAccelerated Business & Technology Capability Assessment and Roadmap
Accelerated Business & Technology Capability Assessment and Roadmap
 
Mapping the Enterprise
Mapping the EnterpriseMapping the Enterprise
Mapping the Enterprise
 
Using models for reasoning about the E in EA
Using models for reasoning about the E in EAUsing models for reasoning about the E in EA
Using models for reasoning about the E in EA
 
The Change Canvas
The Change CanvasThe Change Canvas
The Change Canvas
 
Analytics capability framework viramdas 201212 ssnet
Analytics capability framework viramdas 201212 ssnetAnalytics capability framework viramdas 201212 ssnet
Analytics capability framework viramdas 201212 ssnet
 
The Brand Canvas
The Brand CanvasThe Brand Canvas
The Brand Canvas
 
A Summary of TOGAF's Architecture Capability Framework
A Summary of TOGAF's Architecture Capability FrameworkA Summary of TOGAF's Architecture Capability Framework
A Summary of TOGAF's Architecture Capability Framework
 
Business Architecture: Upwards, Downwards, Sideways, Back
Business Architecture: Upwards, Downwards, Sideways, BackBusiness Architecture: Upwards, Downwards, Sideways, Back
Business Architecture: Upwards, Downwards, Sideways, Back
 
Kanban: Foundation for Leadership
Kanban: Foundation for LeadershipKanban: Foundation for Leadership
Kanban: Foundation for Leadership
 
Capability Modeling
Capability ModelingCapability Modeling
Capability Modeling
 
How To Use Lego To Illustrate Ea
How To Use Lego To Illustrate EaHow To Use Lego To Illustrate Ea
How To Use Lego To Illustrate Ea
 
Tumregler FöR Ea 20090915
Tumregler FöR Ea 20090915Tumregler FöR Ea 20090915
Tumregler FöR Ea 20090915
 

Similar to Business capability model v1.0

Productivity and Quality Tools 2.pptx
Productivity and Quality Tools 2.pptxProductivity and Quality Tools 2.pptx
Productivity and Quality Tools 2.pptx
IsaiahJacobCarolino
 
E commerce
E commerce E commerce
E commerce
DrSelvamohanaK
 
Experiential Learning (Complete)
Experiential Learning (Complete)Experiential Learning (Complete)
Experiential Learning (Complete)
Afifah Nabilah
 
HELLENA WANJIKU MATERE WORK POWERPOINT.pptx
HELLENA WANJIKU MATERE WORK POWERPOINT.pptxHELLENA WANJIKU MATERE WORK POWERPOINT.pptx
HELLENA WANJIKU MATERE WORK POWERPOINT.pptx
AnthonyMatu1
 
CO2 2018 | Dan Gordon
CO2 2018 | Dan GordonCO2 2018 | Dan Gordon
CO2 2018 | Dan Gordon
Coalmarch
 
retailing final report
retailing final reportretailing final report
retailing final reportzumair umair
 
Pepsico(tropicana) sales and distriution
Pepsico(tropicana) sales and distriutionPepsico(tropicana) sales and distriution
Pepsico(tropicana) sales and distriutionSahil Khanna
 
Modern Trade Expert -New client introduction .
Modern Trade Expert -New client introduction .Modern Trade Expert -New client introduction .
Modern Trade Expert -New client introduction .
kritsukawat
 
Project Scope&Project Resources, Schedule, and Cost(.docx
Project Scope&Project Resources, Schedule, and Cost(.docxProject Scope&Project Resources, Schedule, and Cost(.docx
Project Scope&Project Resources, Schedule, and Cost(.docx
woodruffeloisa
 
All about customers
All about customersAll about customers
All about customers
Vivek Naik
 
How To Start a Coffee Shop
How To Start a Coffee ShopHow To Start a Coffee Shop
How To Start a Coffee Shop
Nathan Thompson
 
Customer satisfaction process
Customer satisfaction processCustomer satisfaction process
Customer satisfaction processPimsat University
 
67892460-Verka-Project-for-Mba.docx
67892460-Verka-Project-for-Mba.docx67892460-Verka-Project-for-Mba.docx
67892460-Verka-Project-for-Mba.docx
PayalSharma713764
 
Shopify Meetup #2 in Singapore 26th Sept 2017
Shopify Meetup #2 in Singapore 26th Sept 2017Shopify Meetup #2 in Singapore 26th Sept 2017
Shopify Meetup #2 in Singapore 26th Sept 2017
TradeGecko
 
Tiering, prioritising, and segmenting your customers
Tiering, prioritising, and segmenting your customersTiering, prioritising, and segmenting your customers
Tiering, prioritising, and segmenting your customers
Gainsight
 
Tiering, Prioritising, and Segmenting Your Customers
Tiering, Prioritising, and Segmenting Your CustomersTiering, Prioritising, and Segmenting Your Customers
Tiering, Prioritising, and Segmenting Your Customers
Gainsight
 
Golgapppa Franchisee Proposal
Golgapppa Franchisee Proposal Golgapppa Franchisee Proposal
Golgapppa Franchisee Proposal
Shikha U
 
Ct entrepreneurship the olive-oil bakery business venture (1)
Ct entrepreneurship  the olive-oil bakery business venture (1)Ct entrepreneurship  the olive-oil bakery business venture (1)
Ct entrepreneurship the olive-oil bakery business venture (1)
SkypeID_virtualbraininc
 
Marketing Plan -Android App
Marketing Plan -Android AppMarketing Plan -Android App
Marketing Plan -Android App
Madhur Garg
 

Similar to Business capability model v1.0 (20)

Productivity and Quality Tools 2.pptx
Productivity and Quality Tools 2.pptxProductivity and Quality Tools 2.pptx
Productivity and Quality Tools 2.pptx
 
E commerce
E commerce E commerce
E commerce
 
Experiential Learning (Complete)
Experiential Learning (Complete)Experiential Learning (Complete)
Experiential Learning (Complete)
 
HELLENA WANJIKU MATERE WORK POWERPOINT.pptx
HELLENA WANJIKU MATERE WORK POWERPOINT.pptxHELLENA WANJIKU MATERE WORK POWERPOINT.pptx
HELLENA WANJIKU MATERE WORK POWERPOINT.pptx
 
CO2 2018 | Dan Gordon
CO2 2018 | Dan GordonCO2 2018 | Dan Gordon
CO2 2018 | Dan Gordon
 
retailing final report
retailing final reportretailing final report
retailing final report
 
Pepsico(tropicana) sales and distriution
Pepsico(tropicana) sales and distriutionPepsico(tropicana) sales and distriution
Pepsico(tropicana) sales and distriution
 
Business plan
Business planBusiness plan
Business plan
 
Modern Trade Expert -New client introduction .
Modern Trade Expert -New client introduction .Modern Trade Expert -New client introduction .
Modern Trade Expert -New client introduction .
 
Project Scope&Project Resources, Schedule, and Cost(.docx
Project Scope&Project Resources, Schedule, and Cost(.docxProject Scope&Project Resources, Schedule, and Cost(.docx
Project Scope&Project Resources, Schedule, and Cost(.docx
 
All about customers
All about customersAll about customers
All about customers
 
How To Start a Coffee Shop
How To Start a Coffee ShopHow To Start a Coffee Shop
How To Start a Coffee Shop
 
Customer satisfaction process
Customer satisfaction processCustomer satisfaction process
Customer satisfaction process
 
67892460-Verka-Project-for-Mba.docx
67892460-Verka-Project-for-Mba.docx67892460-Verka-Project-for-Mba.docx
67892460-Verka-Project-for-Mba.docx
 
Shopify Meetup #2 in Singapore 26th Sept 2017
Shopify Meetup #2 in Singapore 26th Sept 2017Shopify Meetup #2 in Singapore 26th Sept 2017
Shopify Meetup #2 in Singapore 26th Sept 2017
 
Tiering, prioritising, and segmenting your customers
Tiering, prioritising, and segmenting your customersTiering, prioritising, and segmenting your customers
Tiering, prioritising, and segmenting your customers
 
Tiering, Prioritising, and Segmenting Your Customers
Tiering, Prioritising, and Segmenting Your CustomersTiering, Prioritising, and Segmenting Your Customers
Tiering, Prioritising, and Segmenting Your Customers
 
Golgapppa Franchisee Proposal
Golgapppa Franchisee Proposal Golgapppa Franchisee Proposal
Golgapppa Franchisee Proposal
 
Ct entrepreneurship the olive-oil bakery business venture (1)
Ct entrepreneurship  the olive-oil bakery business venture (1)Ct entrepreneurship  the olive-oil bakery business venture (1)
Ct entrepreneurship the olive-oil bakery business venture (1)
 
Marketing Plan -Android App
Marketing Plan -Android AppMarketing Plan -Android App
Marketing Plan -Android App
 

Business capability model v1.0

  • 1. Business Capability Model Normalizing the business, simplifying the World
  • 2. Coming from Real Business Life Ability to produce bread Necessity to consume bread Business exchange is executed
  • 3. Coming from Real Business Life ● Backer has an expectation about what the Market needs and what he can offer ● Consumer has a necessity and expectation about which product can fulfill ● Sell/buy bread is an abstract concept, well-known in the business domain. Both parts assume a process with incomings/outcomings even without knowing each other, based on the experience
  • 4. Business Capability Model Discipline to capture the “what” business does composing by a set of capabilities, relaxing the view about “how” business is carried on
  • 5. Concept of Capability ● Ability of a company to deliver value ● Abstract concept, it execution is concrete ● Capabilities is a longer term concept for the company. Business capability can change slightly but they are part of the business nature
  • 6. Capability vs Request ● Capability is an value of the Market provided by a company ● Capability doesnt known producer, it is an abstraction which is realized by a company when is provided ● Capability is reusable, a backer sells bread, also a supermarket, a mall... ● Request has an producer who implemented, requesting has an implicit relationship request-producer ● Capability need to sign a contract as preliminary step before carrying with business process, this signature process meets both part each other ● Capability promotes the competition, providers can compete to maximize the generated value. Your bread is good but mine is better, so the consumer can change the contract ● Capability more agile and flexible. Due to the fact, both parts does not need to know in advance, to change of provider is easier.
  • 7. Capability Model as Normalization Mechanism … coffee.. arabic.. puff... Cowmilk Morning, can I help you ? !! ● Consumers have a preconfigured idea about how a business exchange is ● Ad hoc business processes require time for consumer to be internally accepted ● Capability is a universal concept accepted for business participants in a business domain Colombian, Arabic, African coffee ? I want a coffee with milk ! Cow, goat, camel milk Cup or glass !!! God !.. Cup !!!! God !.. Your name, sir? John Dammit, 80 cents, sir I forgot my wallet !
  • 8. Capability Model Implementation Weather Condition App << register >> Resource Available National Weather Condition Provider Sensor Condition Provider Provide condition Capability Weather Condition Service << use >> << use >> Business Competitor Download available code
  • 9. Get in contact LimeTri is a software company providing advanced IT solutions for agriculture. We are service provider the FIspace B2B-platform with excellent knowledge and expertise of architectural and integration activities. IRC: #fispace@freenode.net mail: paco@limetri.eu