In this Webinar your will learn... -The Traits You Need To Look For When Choosing IT Support Team Members -How To Use Training and Mentoring To Eliminate Your Team’s Skills Gaps in your Service Desk -How To Engage and Reward Your Team in the Ways That Matter to Them -Succession and Onboarding - How To Prepare Your Team For The Future -How to create the Big Plan for your first 12 months as a Support Manager For more information please visit our site at www.invgate.com