Professional skills minus relational skills is the 21st Century workplace time bomb! IRMP is a model program that address the relational gaps between staff, between staff and managers and between staff and customers which affect overall workplace productivity and profitability.

1. BUILDING A WORLDCLASS
WORKPLACE:
THE IRMP WAY

2.  PROFESSIONAL COMPETENCE MINUS RELATIONAL SKILLS IS THE
21ST CENTURY WORKPLACE TIME BOMB.
 PROFESSIONAL SKILLS GET YOU HIRED, RELATIONAL SKILLS
DETERMINES HOW LONG YOU STAY HIRED BEFORE YOU ARE TIRED
OR FIRED.

3.  IN A 2013 SURVEY OF THOUSANDS OF WORKERS REPORTED IN THE
HARVARD BUSINESS REVIEW, 98% OF STAFF REPORTED BEING BADLY
TREATED AT WORK

4. IN 2011, 50% SAID THEY WERE TREATED
RUDELY AT LEAST ONCE A WEEK

5. IN EVERY ORGANISATION THERE ARE THREE
POTENTIAL WINDOWS OF CONFLICT

6. CONFLICT BETWEEN STAFF

7. CONFLICT BETWEEN STAFF AND CUSTOMERS

8. CONFLICT BETWEEN STAFF AND
MANAGERS

9. IRMP
Is a root, stem & branch approach to
solving workplace conflicts.

10.  ROOT: How do we work
together?
 STEM: How do we manage each
other?
 BRANCH: How do we manage
others?

11. Many staff are on collision course with
their managers.
While some team members work at
cross purpose with each other.
The result is that although work is done,
the highest potential of quality, value
and excellence is unattained.

12. ALL THESE, LEAD TO 5 KEY
CORPORATE CHALLENGES :
 STAFF ATTRITION
 BRAND EROSION
 LOW JOB SATISFACTION
 LOSS OF INCOME
 LOSS OF CUSTOMER LOYALTY

13. THE IRMP PROGRAM WILL:
 BUILD TEAMS THAT WORK BOTH ON PAPER AND ON
GROUND
 ENSURE ORGANISATION GALVANISATION
 INCREASE CUSTOMER LOYALTY
 MULTIPLY ORGANISATION PROFITABILITY
 STRENGHTEN ORGANISATION CULTURE AND BRAND
SUSTAINABILITY

14. IRMP PROGRAM COMPRISES OF:
 MANAGERS EXECUTIVE MASTERCLASS
 TEAM RENDEVOUS
 SUNRISE/SUNSET MASTERCLASS

15. MANAGERS MASTERCLASS
 This intensive class is designed to equip managers on how to IDENTIFY
potential causes of workplace conflicts before they arise, RESOLVE
these conflicts timeously and efficiently, effectively MANAGE
differences and conflict that cannot be resolved and PREVENT team
conflict that are avoidable.
 Managers during this class are exposed to the common mistakes they
make daily that cause conflict in their teams.
 Managers undergo a practical and theoretical test on their proficiency
in Workplace Conflicts, successful seminarians are awarded a certificate
in Managing Workplace Conflict.

16. TEAM RENDEZVOUS
 This is a staff relational masterclass. Usually, before-hand,
they are made to fill out a confidential questionnaire
about their expectations, challenges and difficulties at
work (Workplace thermometer). The IRMP team uses this
questionnaire to tailor-make a discussion that addresses
these problems. There is also at the end, an expert-in-
residence closed door session with management, where
the needs and expectation of their team/staff are
scientifically presented and advice proffered to enable
them make informed decisions. The Organisation
afterwards gets the IRMP Certificate in recognition of
their compliance to workplace best practices.

17. SUNRISE/SUNSET MASTERCLASS
 This is a short but incisive seminar designed to ingrain a
culture of excellent working relationships among staff, Usually
for a duration of 90mins only, the Sunrise/ Sunset Masterclass
may be before start of business or immediately after close of
business, monthly, bi-monthly, or quarterly. Its highly
interactive style, has repeatedly proven transformational.

18. FACULTY:
CHARLES IS A TOP OF THE MIND TRAINER ON RELATIONAL SKILLS AND MANAGING
WORKPLACE CONFLICTS. HE IS A MEMBER OF THE NEGOTIATION AND CONFLICT
MANAGEMENT GROUP AND BELONGS TO THE ASSOCIATION OF PROFESSIONAL
NEGOTIATORS AND MEDIATORS. HE FACILITATES BOTH LOCAL AND
INTERNATIONAL PROGRAMS AND HAS TRAINED OVER 2000 STAFF ACROSS 15
DIFFERENT PRIVATE AND PUBLIC SECTOR ORGANISATIONS ON WORKPLACE
CONFLICT BEST PRACTICES. HE QUALIFIED AS AN INTERNATIONALLY ACCREDITED
MEDIATOR FROM THE DISPUTE RESOLUTION CENTRE OF BOND UNIVERSITY,
AUSTRALIA. HE HAS GRADUATE AND POSTGRADUATE DEGREES AND DIPLOMAS IN
LAW, MEDIATION, ENTREPRENEURSHIP AND HUMAN RIGHTS. HIS BIAS FOR
WORKPLACE CONFLICTS HAS EARNED HIM INVITATIONS TO SPEAK AT VARIOUS
FORA. HE HAS CONSULTED FOR SEVERAL ORGANISATIONS AND HELPED THEM
RESOLVE COMPLICATED WORKPLACE RELATIONSHIP ISSUES. CHARLES IS THE CEO OF
IRMP CONSULTING. A FIRM WITH A PRIMARY VISION TO HELP BUILD
ORGANISATIONS TO LAST, THE IRMP WAY.
CHARLES OKEIBUNOR

19. PATRICK CAVANAGH
Patrick is responsible for teaching over 350 programmes on
commercial negotiation, mediation and arbitration skills in
Australia, New Zealand, Canada, England, Hong Kong, Malaysia,
Singapore, Indonesia, South Africa, Nigeria and India. Patrick has
a long history in the areas of mediation and negotiation and has
been involved in over 700 commercial disputes. He is also the
former Director of Bond University Legal Negotiation Project, the
largest comparative study that examines the negotiation skills of
lawyers and has been Principal Negotiator for the world bank in
multimillion dollar personal injuries claim.

20. ODE EYEOYIBO
Odeworitse is a personal and business development coach and
trainer. He has over 20 years cognate experience in the field of
training. His areas of specialization and emphasis are Time
management, leadership training and development, goal setting,
business and leadership communication, creative non fiction writing,
writing for business, success motivation, sales and marketing training.
He also teaches and trains high networth individuals and public
functionaries in public speaking, relationship management and
aspects of corporate communication and public relations. He has
undergraduate and graduate degrees and diplomas in law, theology,
philosophy and human resource management. He is an ecclectic
autodidact who is widely read and deeply reflective and is self taught
in many subjects. Apart from several African nations, he has travelled
widely in America, Sweden, Norway, across the United Kingdom.

21. BOB EZEH
Bob is an expert in alternative dispute resolution, conflict
resolution and peace building. His primary skill areas are
capacity building, program design, program
implementation, research and training. He holds a Masters
Degree in Conflict Resolution from the Carlifornia State
University and an LLM in Dispute Resolution from the
famed Strauss Institute of Perpperdine University,
adjudged the best in the world in Conflict resolution
studies.

22. IRMP WITH ERNST & YOUNG

23. IRMP WITH ECOBANK PLC

24. IRMP WITH AUSTEN PETERS

25. IRMP WITH THE NIGERIA POLICE

26. REVIEWS FROM THE IRMP PROGRAM
 The IRMP team has engaged different strata of businesses and
corporations. With an average program impact rating of 81%, here are
some selected feedbacks:
AGM, Head of Training, FCMB
 This program affects all facets of relationships in a workplace, with it I
am able to build stronger teams and raise better managers.
Head HR, Ecobank
 I originally thought this was a legal training, but this experience has
changed my perception about communication. It (IRMP) is an important
training for both managers and their teams
Head HR, KPMG
 I and my team are grateful for the IRMP experience and I believe its
impact on us will be felt for a very long time to come. I have learnt
invaluable lessons about staff relationships.

27. REVIEWS CONTD…
HR Manager, Ernst & Young
 The IRMP program will help solve the communication issues that exists between managers and their
teams.
HR Manager, Arik Air
 When settling disputes with customers and handling staff, the IRMP program is a solution point.
Principal Partner, Austen- Peters & Co.
 I will rate IRMP a 90% peak performance training. I am happy with the experience.
MD, Zenith Water Margin Chinese Restaurant
 Fantastic! Really relatable, practical and impactful.#
Head Servicom: Nigeria Police Funsho Ajao ACP
 This program is crucial to the attitudinal change in the workplace. If we can change the way people see
each other, then we can change the way they treat each other. For the Nigeria Police, complainants are
customers.

28. IRMP CONSULTING LIMITED
ABOUT US:
 We are a Training and Consulting Company, whose value proposition is
to help organisations reposition their workplace relationships for
greater productivity and profitability through enhanced job and client
satisfaction.

29. OUR VISION, MISSION& GOALS
VISION:
 To be the most valuable training program in the workplace.
MISSION:
 To help “Start-ups”, “Reach Up” and help “Built Up’s”, “Pass
Up” the baton seamlessly through work relationships that
work!
GOALS:
 To increase job satisfaction.
 To enhance organisational culture and attitudinal change
 To Increase profitability and sustainability of African
businesses

30. “IRMP IS ONE OF THE 1000
BEST IDEAS THAT CAN
TRANSFORM AFRICA!”
-ACCENTURE-2015

31. www.irmp.com.ng