This document provides information and assignments for students in the BSHS 425 course on administration and management of human service programs. It includes assignments on human service programs, applying an empowerment approach to a dream agency idea, community agency interviews, developing a learning team charter and dream agency proposal, topics of supervision, motivation, diversity, and a final dream agency presentation. The assignments require applying concepts of empowerment, management functions, leadership, and systems perspective to analyzing and developing a dream human service agency idea.

1. BSHS/425
ADMINISTRATION & MANAGEMENT
OF HUMAN SERVICE PROGRAMS
The Latest Version A+ Study Guide
**********************************************
BSHS 425 Entire Course Link
https://uopcourses.com/category/bshs-425/
**********************************************
BSHS 425 Week 1 Human Service Programs: Commonalities &
Successes Paper
Write a 350-to 700-word paper on what makes human service organizations unique from organizations
in the general business world. Examples of human service organizations include the Department of
Social Services, mental health agencies, adoption agencies, and Area Agencies on Aging.
 Include the common denominator or central focus of all human service programs.
 Describe trends of human service.
 Identify qualities of human service agencies that are associated with and contribute to success.
Format your paper consistent with APA guidelines.
Click the Assignment Files tab to submit your assignment.
BSHS 425 Week 2 Empowerment Approach with Your INDIVIDUAL
Dream Agency HSM Paper
Class,

2. Envision the ideal human service agency YOU (not the team) would like to create. This is your Dream
Human Service Agency. It is something you have always thought of and now is your opportunity to
create it on paper!
**Note: It is NOT an existing agency as was discussed in Week 1 for the Team
Assignment--Community Agency Interviews.
You will use the Empowerment Approach as described in the text, with your Dream Agency idea and
write about it.
Review the 12 principles presented by Hardina et al. in the section titled “Humans Service Organizations
and Empowerment” in Ch. 4 of Management of Human Service Programs. Additional resources may be
used.
Discuss the principles that characterize an empowerment approach to human service management.
Evaluate how you might apply these principles to the developmental processes of your own Dream
Human Service Agency.
Write a 1,050 to 1,400-word paper that applies the principles mentioned above, to YOURDream Human
Service Agency.
Specifically, address the following:
 How clients will be included in the organizational decision-making processes
 How your dream agency will decrease a sense of powerlessness with your clients and increase
access and quality of services for them
 Identify what measures your dream human service agency will use to ensure diverse
cross-cultural needs are met
 Consider and include the applicable areas of diversity: socioeconomic background, culture, age,
gender, sexual identity, spirituality, disability, and other unique differences.
 Include the ideological belief systems you, as a manager, would use. Describe
how empowerment plays a role for the overall agency, staff members, and clients.
 Describe how the concepts of team building and collaboration are met within your agency.
 Include the strategies you will use to evaluate your agency for it's effectiveness in meeting the
needs you want to address with your clients. How will you solicit and use feedback from clients,
community groups, and staff members within your agency.
**Note: This Individual Assignment will become part of the Learning Team Assignment in Week 3. It will
be shared with your team. There will be more information on this in Week 3.
Format your report consistent with APA guidelines.
Click the Assignment Files tab to submit your assignment.

3. BSHS 425 Week 2 Community Agency Interviews Part II
Complete Part II of University of Phoenix Material: Community Agency Interviews.
**See Full Community Agency Interview Assignment in student materials.
Part II: Agency Interview Plan
Please describe your Agency Interview Plan in 350 words (1 page).
The plan should include the following:
 Name of the human service agency your team chose, a brief description of the agency, their
target population, types of programming or services they offer
 Purpose or mission of the agency, including goals or values if indicated
 Each team member should include the dates of scheduled visits/phone calls for the interview,
what position that person holds, or their role in the human service agency.
(Make sure this information is included in your paper and in your final assignment)
 What information does your team hope to gain from the interview and how this will be helpful.
Submit the plan in Week 2.
Click the Assignment Files tab to submit your assignment.
BSHS 425 Week 2 Learning team Charter
Submit Learning Team Charter. See form in Student Materials to the right.
Please ensure it is clear what each person's contribution is. You can either indicate this by
different colored font or simply putting the person's name next to their contribution on each
question.
Let me know if any questions!
BSHS 425 Week 3 Diversity in the Workplace: Implications for
Human Resource Development Paper
Diversity in the Workplace: Implications for Human Resource Development Paper
This assignment is about Diversity in the Workplace and how Human Resources Departments put
practices in place that are required and fair.

4. The first part is to discuss your own personal experience with discrimination. However, I realize that
some people have not experienced this personally. Therefore, please see the instructions in
italics for more detail on what is being asked for in this assignment.
Write a 1,050- to 1,400 word paper that includes your personal experiences with discrimination, diversity
in the workplace and describe how diversity is important with human resource department processes and
development.
 Discuss a time at your workplace when you experienced or observed discrimination.
Include a brief description of the event and the work environment the discrimination occurred
(Omit identifying demographic information and use fictitious names as needed.) (If you
have ever been subjected to or observed another being discriminated at your present
place of employment or a prior, tell about that information. Just a brief explanation of
what happened. If you haven't and know a family or friend who has, you can write a brief
description about that. If NEITHER apply, it is OK, please continue on with the rest of the
assignment)
 Federal and state legislation that supports fair workplace practices (Tell what these
are--research this or you should find in your text)
 The responsibilities of human resource managers and their implications concerning race,
culture, age, gender, sexual orientation, spiritual or religious beliefs, and disabilities (Research
this or you should find in your text)
 How risk management strategies support equity within the workplace (What is risk
management? Why is it important in agencies? Research this or you should find in your
text)
 Why issues of diversity within the workplace are paramount for human service workers and for
management of human service organizations (How do diversity issues affect the agency?
Research this or you should find in your text)
 How this experience or observation may influence issues of diversity with your own original
Dream Agency Idea or for Your Learning Team's choice for the Dream Agency and
Presentation in Week 5. (If you had an experience or saw discrimination, how will this
influence you with your practices with the Team's chosen Dream Agency? It may not at
all, but there may be things you want to add in your Human resources dept. or you may
not change a thing. If you have not witnessed or experienced anything, speculate on
what you would like to include)
 How this would apply to the development and management aspects of human
resources. (Each Agency has a Human Resources Dept. How would you apply all of the
above to the development of your Human Resources Dept.?)
Format your report consistent with APA guidelines.
Submit in the assignment tab.
BSHS 425 Week 3 Dream Agency Team Assignment Proposal
Part II: Plan (Proposal)--Due in Week 3

5. As a team you will discuss, share ideas and exchange your individual assignments from Week 2. After
review, you will discuss and agree on ONE Dream Agency out of your group and then develop a
proposal.
A proposal or your plan, will include the type of agency it is, the need, the population served, how many
staff and the type, etc.
NOTE: Pretend that you are trying to approach a funder who has money to give you for your Dream
Agency, but they first want to know what it is all about. This is where the plan or the proposal comes in.
Many other people in the community will also be trying to get this money for their Dream Agency.
Therefore, your agency must shine on paper!
It must include all of the components listed below in Part II.
Discuss the following with the team:
 What population would you like to serve?
 What needs in your diverse communities are currently unmet? How are cross-cultural needs
and issues of diversity included?
 What does this Learning Team feel passionate about in terms of meeting a community need?
 What values do Learning Team Members share in common?
 What vision would Team Members like to see for their dream agency?
 What might be the overall mission?
 How will the general goals of operation entail?
 Address agency objectives using the SMART acronym found the "Specification of Objectives"
section of Management of Human Service Programs.
 Include discussion on budget development and importance of resource acquisitions such as
grants, contracts, and contributions.
Discuss the dream agency vision, mission, and value statements for strategic planning of dream human
service organization as described in the "Strategic Planning" section in Ch. 3, starting on pg. 48 in
the text.
Include major goals and objectives for the Dream Human Service Organization that contribute to
effective program service design and delivery.
Ensure objectives are clear and measureable through use of the SMART acronym described in Ch. 3
of Management of Human Service Programs. (pg. 95)
Write a 700 to 1,050-word plan (proposal) that identifies the following for your dream human service
program:
 Vision

6.  Mission
 Values statements for strategic planning of dream human service organization
 Major goals and objectives using SMART (pg. 61)
 Budget development and management processes
 Importance of resource acquisitions (grants, contracts, and contributions)
Submit in Week Three.
BSHS 425 Week 4 Supervisory Roles & Theories of Motivation
Paper
Class,
Every agency has supervisors and you will need to understand the roles, the strategies, and the
approaches used to operate within a human service agency.
Consider how this information may be applied to either your own original idea for your Dream Agency or
the Learning Team's choice for the Dream Agency.
Review objectives from Week Four and "The Supervisory Process" in Ch.7 of Management of Human
Service Programs.
Write a 1,050 to 1,400-word paper that presents how key elements of the supervisory process are
influenced by theories of motivation.
 Clarify the prominent roles of a supervisor and discuss how a supervisor uses the
empowerment approach to achieve organizational effectiveness.
 Provide a brief overview of the theories of motivation presented in the textbook that will work
best within the development of your own Dream Agency or your Team's chosen Dream Agency.
 Discuss why these strategies were selected. Specifically, what are the anticipated benefits?
What are the anticipated challenges?
 Identify how the principles of motivation will be applied within an empowerment environment.
 Explain how motivation theory supports an organizational culture wherein clients play the role
of collaborative, active participants in agency decision-making processes.
Format your report consistent with APA guidelines.
Click the Assignment Files tab to submit your assignment.
BSHS 425 Week 4 Community Agency Interviews Part IV
Class,

7. Create a 10- to 15-slide Microsoft
®
PowerPoint
®
presentation that integrates the findings from the
Learning Team discussion from Week One to Week Three, the Learning Team agency interview
proposal, and the interview findings.
The presentation should be comprehensive and highlight the key findings of team member agency
interviews. Include the following in your presentation:
 Introductory slide;
 Six agency functions (one slide for each function);
1. Planning: vision, mission, goals
2. Design
3. Development of human resources
4. Supervision
5. Budget and management of finance
6. Monitoring and evaluation: What are the purposes and advantages? How does information
technology support the design process?
Please also discuss:
 Role of leadership
 Influence of environmental factors
 Description of lessons learned
 Conclusion slide with brief summary
**See Full Assignment in Student materials.
Submit the presentation on Day 7 (Monday) in Week Four.
Click the Assignment Files tab to submit your assignment.
BSHS 425 Week 5 Dream Human Service Program Team
Presentation Part III
Part III: Presentation
Everything in this class is tied together. Review everything read and written , including papers and
posts to see how all of the information has been discussed to prepare you for the Final Presentation in
Week 5.
Discuss among Learning Team members highlights of different perspectives presented within each
team member's individual papers.
Address the key elements that best describe the Learning Team's collaborative Dream Agency.

8. By now, the team should have agreed on ONE Dream Agency that includes a specific marginalized
population, addresses issues of diversity, and includes a succinct mission, purpose, goals, and
objectives that are clear and measurable.
Create a MS®
PowerPoint®
presentation of 10 to 15 slides to illustrate the application of the conceptual
framework for human service management from Figure 1.1, Ch. 1, pg. 9 in the text.
Incorporate the team's Dream Human Service Agency and include the following elements:
 Six elements of human service management, including an explanation of how leadership
influences each element to contribute to your agency's success.
 A fictionalized community meeting that announces the GRAND OPENING of the Team's
Dream Agency: Ensure that, agency leaders, staff, potential clients, beneficiaries, other
pertinent stakeholders are included in the empowerment approach that uses a systems
perspective of management. (Refer to the 12 principles in Ch. 4, pg. 95.)
 Clearly describe the Learning Team's Dream Agency. Ensure that the mission, purpose, goals,
and objectives use the SMART strategies in Ch. 3 of the text.
 A minimum of the following people and their roles should be described and included in your
presentation.
 Program administrator(s)
 A staff member
 A prospective client
 A board member
**Use Speaker notes if necessary.
Submit the presentation on Monday, Day 7 in Week Five.
Click the Assignment Files tab to submit your assignment.
BSHS 425 Week 5 Organizational Change & Leadership from a
Systems Perspective Paper
Individual Assignment: Organizational Change & Leadership from a Systems Perspective Paper
Consider the characteristics of either YOUR idea for the Dream Agency or the ones your team members
agreed upon in Week 3.
Write a 1400-to 1750-word paper that answers the following questions:
 What kind of leadership you believe would best benefit the dream agency?

9.  How did you come to this conclusion given factors that comprise this human service program
and given qualities and characteristics of the staff?
 What leadership traits, competencies, and theories would be most appropriate for the ideal
leader of your dream agency?
 From a systems perspective, what is the organizational force that binds and energizes each
element and function of human service management?
 What are the important managerial elements or subsystems (six functions) that work together
to contribute to the efficacy of your dream human service organization?
 What is leadership's role in this conceptual framework for human service management?
Format your report consistent with APA guidelines.