This document outlines the course structure and assignments for BSHS 375 Information Management Systems & Technology in Human Services. Over the 5 week course, students will explore how technology impacts service delivery in human services organizations. Assignments include discussion questions, papers, and a final database project tracking fictional client information and services. Topics covered include health information technologies, software for tracking client records and services, ensuring security and privacy of client data, and using technology to improve accessibility, such as assistive technologies and online therapy.

1. BSHS 375 Information Management Systems & Technology
in Human Services
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BSHS 375 Information Management Systems & Technology in Human Services
BSHS 375 WeeK 1 DQ 1
Identify one health information technology advancement in the last decade that had an impact on
human services and is not mentioned in the readings. Describe that impact and how it improved
the delivery of the service.
BSHS 375 WeeK 1 DQ 2
Discuss the benefits and limitations of integrating technology into a human services
organization. Identify best practices that would invest human service practitioners in the process
BSHS 375 WeeK 1 Individual Assignment – Information Technology Timeline Worksheet
Complete the University of Phoenix Material: Information Technology Milestones Worksheet,
available on the student website.
BSHS 375 WeeK 1 Individual Assignment – Interoperability Paper
Write a 1,050- to 1,400-word paper discussing interoperability.

2.
Include the following topics in your paper:
 Identify one kind of human services organization—for example, mental health provider or foster
care provider—and describe the services provided.
 Investigate and describe the three methods of interoperability.
 Discuss how each method of interoperability could be integrated into the selected organization
and the advantages and disadvantages of each method.
 For each method, describe the backup plan should technology fail.
Format your paper consistent with APA guidelines.
BSHS 375 WeeK 2 DQ 1
Why is it important to track client encounter? What information must be tracked in a client
encounter? Identify one software application that can help track client encounters and explain
how using the application could improve service delivery.
BSHS 375 WeeK 2 DQ 2
BSHS 375 WeeK 2 Individual Assignment – Software for Human Services Organizations
Paper

3. Research software applications used to track the provision of client services in human services
within the kind of organization chosen in Week One.
Identify and analyze two software applications excluding Microsoft® Excel®, PowerPoint®, and
Word applications.
Write a 1,050- to 1,400-word paper summarizing your research of software applications used in
your chosen human services organization. Include the following in your paper:
 Identify the benefits of using this software to centralize electronic client records and human
service resources.
 How would you use the selected software to track client services?
 Describe the advantages or disadvantages (if any) of using the software.
 Explain if the size of the organization helps determine the software package chosen. Why or why
not?
 Identify 2 to 3 possible challenges that could occur during implementation and how you would
resolve them.
Format your paper consistent with APA guidelines.
BSHS 375 WeeK 2 Individual Assignment Database – Demographic Information
Resource: Database Template located on the student website
This assignment will encompass the remaining 4 weeks of class with the final product submitted
in Week Five. There are multiple worksheets that you can access using the tabs at the bottom of
the Microsoft® Excel® template. You will work on one worksheet each week.

4. Create data for twenty clients in the Demographic worksheet using the Database Template.
Create automatic sort for each column so your data can be viewed in different ways.
Format the Demographic worksheet so it can be printed in a professional way.
BSHS 375 WeeK 3 DQ 1
Describe how technology can be used to increase client accessibility to services. Provide an
example of a technology that achieved this.
BSHS 375 WeeK 3 DQ 2
What are some ways that information technology connects clients to online resources?
Given the amount of information on the Internet, this type of access has positive and negative
implications. What are the positive and negative aspects of the availability of health-related
information on the Internet?
BSHS 375 WeeK 3 Individual Assignment Database – Encounters Information
Complete the following:
On the Encounters worksheet in the Database Template, enter five encounters for three of the
clients that you entered in the Demographics worksheet in Week Two. The client’s name in the
Encounters worksheet should be linked to the client’s name on the Demographics worksheet.
BSHS 375 WeeK 3 Team Assignment – Technological Access to Services Paper

5.
Choose from the following options to complete this assignment:
Option One
Write a 1,050- to 1,400-word paper discussing how technology assists in linking clients to
services.
Include a discussion of the following topics in your paper:
 Identify three technologies that increase client accessibility to services, such as biometric, digital
alerts, smart cards, and microchips. At least one should be an online technology helping clients
assess online resources.
 For each technology, explain which population is targeted, the advantages and disadvantages, and
the process for the client to access the technology.
Option Two
Create a 12- to 15-slide presentation discussing how technology assists in linking clients to
services.
Include a discussion of the following topics in your presentation:
 Identify three technologies that increase client accessibility to services, such as biometric, digital
alerts, smart cards, and microchips. At least one should be an online technology helping clients
assess online resources.

6.
For each technology, explain which population is targeted, the advantages and disadvantages,
and the process for the client to access the technology.
BSHS 375 WeeK 4 DQ 1
Identify an example of an assistive technology used in human services. How do you think this
technology impacts service delivery?
BSHS 375 WeeK 4 DQ 2
How would you find the healthcare educational resources available to special needs populations
in your state? Are the resources easy to locate? Discuss how you found this information.
BSHS 375 WeeK 4 Individual Assignment Database – Invoice Report
Create automatic sort for the data on the Encounter worksheet. Go to the Invoice Report
worksheet and create an invoice report that can be printed for a selected client showing the dates
that they were seen at the facility and the amount due.
BSHS 375 WeeK 4 Team Assignment – Healthcare Educational Resources Paper (My
Portion)
All team members should answer each question below and post the answer in the team forum to
compare information from multiple states. The Learning Team should research a minimum of
three states.

7.  Identify the assistive technologies available to special needs populations in your state.
 What types of assistive technologies are available?
 What healthcare educational resources are available to special needs populations?
 Does your state provide a comprehensive database of services and technologies available?
 How do special needs populations access services in your state?
 What additional assistive technology is available that is not currently used in your selected states?
What are the challenges to implement the technology?
Write a 1,400- to 1,750-word paper to summarize team members’ answers. The paper should
also include the following information:
 Describe how the Americans with Disabilities Act of 1990 affects human services.
 Compare and contrast the way each state provides assistive technology and educational
resources?
 Based on what you learned about various states, what are some recommendations to enhance the
way the assistive technology and educational resources are made available?
Format your paper consistent with APA guidelines.
BSHS 375 WeeK 5 Individual Assignment – Online Therapy Paper
Conduct an Internet search for at least three online therapy sites.
Write a 1,050- to 1,750-word paper in which you discuss the content in each site, the
professionals involved, and how the actual online interaction occurs.
Explain how professional associations and state regulatory boards address, treat, and refer to
online therapy.

8.
Discuss related security issues and ethical issues, such as informed consent and confidentiality.
Discuss how client data is protected in an online therapy setting.
Include your opinion of the advantages and disadvantages of online therapy services.
Format your paper consistent with APA guidelines. This includes citing all of your sources,
including your online sources.
BSHS 375 WeeK 5 Individual Assignment – Quality Assurance Review
Read the scenario and complete both Part 1 and Part 2.
Part 1
As the director of a community-based mental health agency, you receive a phone call from a
school where one of your staff is providing services to a client. The teacher reports that the staff
person is very talented, but is not open to feedback and does not tailor her interventions with the
client according to his behavior on a specific day. She is also frequently late. This has created
conflict between the teacher and the staff person.
Examine this particular case and figure out if services are being provided appropriately. As a
director, you gather information from the teacher, the staff person, the family, and anyone else
involved in the case.

9. Create a list of 7 to 10 questions that help guide your information gathering process, covering
three basic components of quality assurance:
 Proper provision of service
 Client satisfaction with service
 Proper documentation
Explain the reasoning behind your chosen questions.
Describe how the information gathered from your questions can help to monitor and prevent
future fraud and misappropriation of services.
Part 2
During the investigation, the teacher revealed to you that the client had just been treated for a
communicable disease
 Identify how security was breached in this scenario and explain the impact on confidentiality and
services.
In this circumstance, how would you repair the relationship with the client and preventing it from
happening again?
BSHS 375 WeeK 5 Individual Assignment Database – Graphs
Refer to the Graph worksheet in the Database Template on the student website.

10. Create a graph in the Graph worksheet of the Database Template Microsoft® Excel® template
that charts clients’ age and a second graph that charts clients’ medication.
Format each graph for printing.