The presentation summarizes a company's balance scorecard initiative. The scorecard contains objectives in four perspectives: financial, customer, internal business processes, and learning and growth. For each perspective, it lists key performance indicators (KPIs), goals or targets, and initiatives to meet the targets. The financial perspective aims to increase digital library registrations and visits through a tie-up with online institutions via a mobile app. The customer perspective focuses on improving excess to authors and resources from anywhere. The internal processes perspective aims for smooth app functionality with zero deviations. And the learning and growth perspective targets increasing experienced teachers and student feedback to provide detailed knowledge.