Broadview Call Center Agent Guide
•
0 likes•136 views
This document provides an agent quick start guide for OfficeSuite call center services. It outlines how agents can sign in and out of queue duty to receive calls either from their phone using an ACD sign in/out button or through a web browser by selecting "Go Ready" to sign in and "Sign Out" to sign out. Agents should sign in and out of queue duty at least once per day in order to receive or stop receiving calls.
Report
Share
Report
Share
Download to read offline
Recommended
Visitor management System Call Now 9034757673
The document describes an eVisitorTrack-Lite visitor management system software. It allows organizations to digitally manage their visitor logs, including collecting visitor photos and fingerprints. The software provides features like adding and editing visitor records, monitoring visitor activities, generating visitor badges and reports. It integrates with databases like MS Access, SQL Server and Oracle. The software aims to improve security, efficiency and customer satisfaction for organizations.
Frosec - Visitor Management Software System
Visitor Management Software from Frosec helps organization maintain their visitors effectively and efficiently. Frosec creates electronic visitor passes, maintains electronic visitor log and its very effective to track visitors IN and Out in an organization. It can also be used as Contract Labour Management Software to manage the visits of Contract Labours
Visitor Tracking and Management system
Vistrack is an office automation software that facilitates paperless documentation and maintains complete historical data. It has integrated modules for visitor management, vendor management, vehicle management, cafeteria management, and courier management. It can be deployed either on a cloud-based SAAS model with an annual subscription fee, or installed on the customer's intranet server with a perpetual license. Key features include visitor appointment scheduling, vendor/employee badging, meal planning, vehicle tracking, and reporting capabilities. The software is developed using ASP.NET, C# and SQL Server and allows for Windows authentication and multiple location access.
Daniel hotelmanagementsystem
This document outlines the features and functionality of a hotel management system called DANIEL. It includes screens for user login, viewing hotel structure and room information, managing room occupancy, booking rooms, restaurant operations like adding menu items and taking customer orders, handling events and parties, providing transportation, checking customers in and out, viewing bills and processing payments. The system allows hotel staff to manage all aspects of front desk, housekeeping, food and beverage services, and guest transportation through an easy to use interface.
Visa management Software
Visa Management System provides software for all parties that are related to the visa process of any country to robotize their processes, Visa consultant, HR team.
Importance Of Filing Income Tax Returns
If you have earned Rs. 5 lakh or more during the financial year 2014-15, i.e., the year starting from 1 April 2014 and ending on 31 March 2015, you will need to file your returns electronically. The income tax authority i.e. the Central Board of Direct Taxes is responsible for the diktat.
Click to read more!
Proof of Investments
This document provides instructions for collecting, submitting, verifying, and approving Proof of Investment (POI) documents through the Greytip payroll software. It outlines:
1) How administrators can release the POI process to employees and how employees can submit POI documents for approval. This involves uploading documents through an online employee portal.
2) The verification and approval process for administrators, which allows reviewing, accepting, rejecting, or overriding submitted documents and considering them for income tax calculations.
3) Additional options like reopening a submitted POI for changes or downloading Form 12BB for a user.
The steps are broken down in a step-by-step guide with screenshots for key processes like submission
How to Perform at Gilda's LaughFest - Apply for a Showcase
Are you a comedian or entertainer? Gilda's LaughFest showcase submissions are open to comedians and entertainers from all across the US. Here's how to apply to perform.
Go here to submit: https://www.laughfestgr.org/laughfestshowcase/
Recommended
Visitor management System Call Now 9034757673
The document describes an eVisitorTrack-Lite visitor management system software. It allows organizations to digitally manage their visitor logs, including collecting visitor photos and fingerprints. The software provides features like adding and editing visitor records, monitoring visitor activities, generating visitor badges and reports. It integrates with databases like MS Access, SQL Server and Oracle. The software aims to improve security, efficiency and customer satisfaction for organizations.
Frosec - Visitor Management Software System
Visitor Management Software from Frosec helps organization maintain their visitors effectively and efficiently. Frosec creates electronic visitor passes, maintains electronic visitor log and its very effective to track visitors IN and Out in an organization. It can also be used as Contract Labour Management Software to manage the visits of Contract Labours
Visitor Tracking and Management system
Vistrack is an office automation software that facilitates paperless documentation and maintains complete historical data. It has integrated modules for visitor management, vendor management, vehicle management, cafeteria management, and courier management. It can be deployed either on a cloud-based SAAS model with an annual subscription fee, or installed on the customer's intranet server with a perpetual license. Key features include visitor appointment scheduling, vendor/employee badging, meal planning, vehicle tracking, and reporting capabilities. The software is developed using ASP.NET, C# and SQL Server and allows for Windows authentication and multiple location access.
Daniel hotelmanagementsystem
This document outlines the features and functionality of a hotel management system called DANIEL. It includes screens for user login, viewing hotel structure and room information, managing room occupancy, booking rooms, restaurant operations like adding menu items and taking customer orders, handling events and parties, providing transportation, checking customers in and out, viewing bills and processing payments. The system allows hotel staff to manage all aspects of front desk, housekeeping, food and beverage services, and guest transportation through an easy to use interface.
Visa management Software
Visa Management System provides software for all parties that are related to the visa process of any country to robotize their processes, Visa consultant, HR team.
Importance Of Filing Income Tax Returns
If you have earned Rs. 5 lakh or more during the financial year 2014-15, i.e., the year starting from 1 April 2014 and ending on 31 March 2015, you will need to file your returns electronically. The income tax authority i.e. the Central Board of Direct Taxes is responsible for the diktat.
Click to read more!
Proof of Investments
This document provides instructions for collecting, submitting, verifying, and approving Proof of Investment (POI) documents through the Greytip payroll software. It outlines:
1) How administrators can release the POI process to employees and how employees can submit POI documents for approval. This involves uploading documents through an online employee portal.
2) The verification and approval process for administrators, which allows reviewing, accepting, rejecting, or overriding submitted documents and considering them for income tax calculations.
3) Additional options like reopening a submitted POI for changes or downloading Form 12BB for a user.
The steps are broken down in a step-by-step guide with screenshots for key processes like submission
How to Perform at Gilda's LaughFest - Apply for a Showcase
Are you a comedian or entertainer? Gilda's LaughFest showcase submissions are open to comedians and entertainers from all across the US. Here's how to apply to perform.
Go here to submit: https://www.laughfestgr.org/laughfestshowcase/
Vpbx Presentation 060407
The document describes Virtual PBX, a hosted VoIP phone system solution that provides businesses with phone system features without needing to purchase or maintain hardware. It offers automated call routing, conferencing, messaging, and call center capabilities. Customers can scale the system as their business grows by adding extensions without large upfront costs. The solution aims to provide businesses with a professional phone system in a cost-effective way.
OfficeCentral Point of Sale Training Slides
OfficeCentral POS allows companies to manage point-of-sale operations across multiple locations. It consists of a cloud-based platform to define inventory, menus, settings, and register POS terminals and users. Local POS terminals are installed at each counter to process daily transactions, which then sync back to the cloud. Reports and charts aggregating sales data can be viewed on the OfficeCentral platform. The system provides flexibility by separating cloud and local user accounts, so local cashiers do not need full OfficeCentral profiles.
Famhost Family of Enterprise Apps
Integrated phone system, emergency and maintenance job scheduling, dispatching, mobile apps, flat rate, time and materials, inventory, CRM, ERP, marketing, job costing, bid and sales tracking, sales tax and workers comp reporting.
MyChoiceCorporate - All Variants
Global Payments Made Easy - My Choice Visa® Prepaid program provides a secure, simple & cost effective way for businesses to pay & reward their customers, employees, partners & affiliates.
Visitor Management Solution
Visitors can come anytime and front desk of your enterprise should be in readiness to greet and track their activity within your premises.
Visitor Management SOlution
The document describes Vertex Systems' Visitor Management Software called Visi-Track. Visi-Track allows companies to track visitors entering their premises, maintain visitor records, and print customized gate passes. It has features like web access, photo capture, real-time notifications, and integration with biometric scanners. The system includes modules for administration, security gates, employee notifications, and online registration. It can generate various reports on visitors by department, employee, date, name, company, and more. Visi-Track aims to control access and monitor movement of authorized visitors within an organization.
Airvoi's complete phone system is loaded with robust and standard features
Here is the presentation provides you frequently asked questions answers, manuals and guides about Avencorp Digi Inc and complete phone system ay AIRVOI. Watch the presentation and know more. Source: http://www.airvoi.com/airvoi_business_features.html
Private shopping
Private shopping services are offered to help visitors shop for various items in the Caribbean, from business attire to beachwear. Packages include a driver and host to take clients to the best shops, with options for private viewings, security, drinks and discounts. Standard packages start at $500 while luxury options with additional perks are $2000-3000.
[Socius] Company Profile
Socius Consulting provides professional services to build engaged alumni networks. They assess a client's current alumni relations efforts, database, and needs to develop a customized strategic plan. Their services include improving alumni databases, communications, volunteer and mentorship programs, events, fundraising, and training staff/volunteers. The case study describes how they helped a university rugby club reconnect over 2,000 former players and supporters to strengthen alumni engagement.
certificate-nutrition
Miki Quan is a nutritional therapist. She wrote a document dated September 3rd, 2015. The document likely provides nutritional advice or recommendations from her perspective as a nutritional therapist.
New ideas for Digipak
Based on feedback, the document outlines new ideas for improving a digipak product to better appeal to the target audience. These include using different images on the front cover and inside pages, and adopting a new color scheme that is brighter than just black and white. The document also describes editing a photo found online to match the new color scheme and choosing a simple but distinctive new font called "miso-bold" for the digipak text.
OUTROS OLHARES - Comunicado de Imprensa
O documento anuncia um curso avançado de terapia familiar a decorrer de 1 a 7 de agosto de 2016 no Monte da Rã, Aljezur, Portugal organizado pelo Clube dos Prazeres. O curso irá focar-se em olhar de outra forma e promover a criatividade através de dinâmicas variadas ao longo do dia incluindo oradores convidados de manhã, workshops à tarde e à noite e tempo livre para lazer e convívio.
Curriculum Vitae
1. Dilip Sharma provides his curriculum vitae, including personal and educational details. He received a B.Com degree from the University of Rajasthan in Jaipur with 52.35% marks.
2. He has over 15 years of work experience in accounts and finance roles for various companies in Jaipur. He currently works as a freelancer on various online platforms like Freelancer.com.
3. As a freelancer, he bids on technical projects, communicates with clients via email and messaging to understand requirements, and works with technical specialists to complete projects on time and to the client's satisfaction.
CERTIFICATE.PDF
This certificate recognizes Romel Chakma for participating in a Design Thinking program on January 8, 2016 in Bangalore. It was awarded by Vishwas Santurkar, the Vice President and Head of Talent Transformation.
2014
Miguel Rey was commended for his work developing the Safety Management Tracking System (SMTS) for the Federal Aviation Administration over the past year. Mr. Rey completed a prototype of SMTS within a few months, allowing users to provide input. He then established sustainable test and production environments for SMTS and built a new version, completing implementation by September 2014 - an aggressive schedule. Mr. Rey continues to support SMTS as the main point of contact, exemplifying the quality technical support provided by his employer SENTEL Corporation.
Monofrafia riaño
El documento habla sobre la creatividad y su importancia para desarrollar nuevas ideas. También explica algunos conceptos informáticos como algoritmos, diagramas de flujo y estructuras iterativas que permiten resolver problemas de manera precisa y determinista mediante la repetición de pasos. Como ejemplo, se incluye el algoritmo para preparar un flan.
HOW TO SWITCH FROM SALESFORCE SERVICE CLOUD TO RE_AMAZE.pptx
This document outlines the steps to migrate customer service data from Salesforce Service Cloud to Re:amaze using the Help Desk Migration service. The 5 steps are: 1) Set up an account, 2) Connect the Salesforce and Re:amaze accounts, 3) Configure the migration by selecting records and mapping fields, 4) Run a demo migration to preview the results, and 5) Launch a full data migration by selecting a support plan. The service provides an automated way to migrate help desk data between systems without coding or technical skills.
Leave encashment calculator
This document describes the services of an online financial advisor called FinMart that is part of The Financial Supermarket group. It specifically promotes a leave encashment calculator that allows users to calculate the taxable and non-taxable portions of leave encashment. The summary provides step-by-step instructions for using the calculator by visiting FinMart's website and selecting the calculator section.
Tophawks - Track ntrain app working
The TrackNTrain Employee App allows employees to apply for leave, track attendance, and increase efficiency through a mobile device. The app is only accessible to active employees of an organization. It can be downloaded from app stores and used to punch in/out for attendance tracking, update profiles and passwords, check assigned tasks, submit travel expenses, apply for leave, view calendars and initiate chats. Users are advised not to force stop the app, disable GPS, or enable battery saver mode while using it.
HOW TO SWITCH FROM INTERCOM TO RE_AMAZE.pptx
This document outlines the steps to transfer customer service data from Intercom to Re:amaze using an automated online migration service. The 5 steps are: 1) Set up an account, 2) Connect the Intercom and Re:amaze accounts, 3) Configure the migration by selecting which data to transfer, 4) Run a demo migration to preview the results, and 5) Launch the full data migration by selecting a support plan and starting the migration process. No coding or technical skills are required to use this service to easily import help desk data from one platform to another.
More Related Content
What's hot
Vpbx Presentation 060407
The document describes Virtual PBX, a hosted VoIP phone system solution that provides businesses with phone system features without needing to purchase or maintain hardware. It offers automated call routing, conferencing, messaging, and call center capabilities. Customers can scale the system as their business grows by adding extensions without large upfront costs. The solution aims to provide businesses with a professional phone system in a cost-effective way.
OfficeCentral Point of Sale Training Slides
OfficeCentral POS allows companies to manage point-of-sale operations across multiple locations. It consists of a cloud-based platform to define inventory, menus, settings, and register POS terminals and users. Local POS terminals are installed at each counter to process daily transactions, which then sync back to the cloud. Reports and charts aggregating sales data can be viewed on the OfficeCentral platform. The system provides flexibility by separating cloud and local user accounts, so local cashiers do not need full OfficeCentral profiles.
Famhost Family of Enterprise Apps
Integrated phone system, emergency and maintenance job scheduling, dispatching, mobile apps, flat rate, time and materials, inventory, CRM, ERP, marketing, job costing, bid and sales tracking, sales tax and workers comp reporting.
MyChoiceCorporate - All Variants
Global Payments Made Easy - My Choice Visa® Prepaid program provides a secure, simple & cost effective way for businesses to pay & reward their customers, employees, partners & affiliates.
Visitor Management Solution
Visitors can come anytime and front desk of your enterprise should be in readiness to greet and track their activity within your premises.
Visitor Management SOlution
The document describes Vertex Systems' Visitor Management Software called Visi-Track. Visi-Track allows companies to track visitors entering their premises, maintain visitor records, and print customized gate passes. It has features like web access, photo capture, real-time notifications, and integration with biometric scanners. The system includes modules for administration, security gates, employee notifications, and online registration. It can generate various reports on visitors by department, employee, date, name, company, and more. Visi-Track aims to control access and monitor movement of authorized visitors within an organization.
Airvoi's complete phone system is loaded with robust and standard features
Here is the presentation provides you frequently asked questions answers, manuals and guides about Avencorp Digi Inc and complete phone system ay AIRVOI. Watch the presentation and know more. Source: http://www.airvoi.com/airvoi_business_features.html
What's hot (7)
Airvoi's complete phone system is loaded with robust and standard features
Airvoi's complete phone system is loaded with robust and standard features
Viewers also liked
Private shopping
Private shopping services are offered to help visitors shop for various items in the Caribbean, from business attire to beachwear. Packages include a driver and host to take clients to the best shops, with options for private viewings, security, drinks and discounts. Standard packages start at $500 while luxury options with additional perks are $2000-3000.
[Socius] Company Profile
Socius Consulting provides professional services to build engaged alumni networks. They assess a client's current alumni relations efforts, database, and needs to develop a customized strategic plan. Their services include improving alumni databases, communications, volunteer and mentorship programs, events, fundraising, and training staff/volunteers. The case study describes how they helped a university rugby club reconnect over 2,000 former players and supporters to strengthen alumni engagement.
certificate-nutrition
Miki Quan is a nutritional therapist. She wrote a document dated September 3rd, 2015. The document likely provides nutritional advice or recommendations from her perspective as a nutritional therapist.
New ideas for Digipak
Based on feedback, the document outlines new ideas for improving a digipak product to better appeal to the target audience. These include using different images on the front cover and inside pages, and adopting a new color scheme that is brighter than just black and white. The document also describes editing a photo found online to match the new color scheme and choosing a simple but distinctive new font called "miso-bold" for the digipak text.
OUTROS OLHARES - Comunicado de Imprensa
O documento anuncia um curso avançado de terapia familiar a decorrer de 1 a 7 de agosto de 2016 no Monte da Rã, Aljezur, Portugal organizado pelo Clube dos Prazeres. O curso irá focar-se em olhar de outra forma e promover a criatividade através de dinâmicas variadas ao longo do dia incluindo oradores convidados de manhã, workshops à tarde e à noite e tempo livre para lazer e convívio.
Curriculum Vitae
1. Dilip Sharma provides his curriculum vitae, including personal and educational details. He received a B.Com degree from the University of Rajasthan in Jaipur with 52.35% marks.
2. He has over 15 years of work experience in accounts and finance roles for various companies in Jaipur. He currently works as a freelancer on various online platforms like Freelancer.com.
3. As a freelancer, he bids on technical projects, communicates with clients via email and messaging to understand requirements, and works with technical specialists to complete projects on time and to the client's satisfaction.
CERTIFICATE.PDF
This certificate recognizes Romel Chakma for participating in a Design Thinking program on January 8, 2016 in Bangalore. It was awarded by Vishwas Santurkar, the Vice President and Head of Talent Transformation.
2014
Miguel Rey was commended for his work developing the Safety Management Tracking System (SMTS) for the Federal Aviation Administration over the past year. Mr. Rey completed a prototype of SMTS within a few months, allowing users to provide input. He then established sustainable test and production environments for SMTS and built a new version, completing implementation by September 2014 - an aggressive schedule. Mr. Rey continues to support SMTS as the main point of contact, exemplifying the quality technical support provided by his employer SENTEL Corporation.
Monofrafia riaño
El documento habla sobre la creatividad y su importancia para desarrollar nuevas ideas. También explica algunos conceptos informáticos como algoritmos, diagramas de flujo y estructuras iterativas que permiten resolver problemas de manera precisa y determinista mediante la repetición de pasos. Como ejemplo, se incluye el algoritmo para preparar un flan.
Viewers also liked (11)
Similar to Broadview Call Center Agent Guide
HOW TO SWITCH FROM SALESFORCE SERVICE CLOUD TO RE_AMAZE.pptx
This document outlines the steps to migrate customer service data from Salesforce Service Cloud to Re:amaze using the Help Desk Migration service. The 5 steps are: 1) Set up an account, 2) Connect the Salesforce and Re:amaze accounts, 3) Configure the migration by selecting records and mapping fields, 4) Run a demo migration to preview the results, and 5) Launch a full data migration by selecting a support plan. The service provides an automated way to migrate help desk data between systems without coding or technical skills.
Leave encashment calculator
This document describes the services of an online financial advisor called FinMart that is part of The Financial Supermarket group. It specifically promotes a leave encashment calculator that allows users to calculate the taxable and non-taxable portions of leave encashment. The summary provides step-by-step instructions for using the calculator by visiting FinMart's website and selecting the calculator section.
Tophawks - Track ntrain app working
The TrackNTrain Employee App allows employees to apply for leave, track attendance, and increase efficiency through a mobile device. The app is only accessible to active employees of an organization. It can be downloaded from app stores and used to punch in/out for attendance tracking, update profiles and passwords, check assigned tasks, submit travel expenses, apply for leave, view calendars and initiate chats. Users are advised not to force stop the app, disable GPS, or enable battery saver mode while using it.
HOW TO SWITCH FROM INTERCOM TO RE_AMAZE.pptx
This document outlines the steps to transfer customer service data from Intercom to Re:amaze using an automated online migration service. The 5 steps are: 1) Set up an account, 2) Connect the Intercom and Re:amaze accounts, 3) Configure the migration by selecting which data to transfer, 4) Run a demo migration to preview the results, and 5) Launch the full data migration by selecting a support plan and starting the migration process. No coding or technical skills are required to use this service to easily import help desk data from one platform to another.
Xceednet Bandwidth Management
This document provides instructions for setting up an account and managing networks using bandwidth management software. It outlines 7 steps for initial setup including creating an operator account, adding locations, packages, customer zones, devices, customers, and users. The software allows internet service providers and other organizations to manage bandwidth, create data plans, track payments and complaints, and generate reports for multiple locations from one interface.
New Hire Orientation
WHO IS ELIGIBLE?
Anyone 18 or older and have successfully completed the background check and Client Certification Training (Passed and not Drop or Failed) and service (work) 90 days while maintaining statement of work (SOW) service level requirements.
WHAT DO THEY GET?
100% Refund of Background Check
100% Refund from first Client Certification Training
HOW DO THEY CLAIM THESE INCETIVES?
To claim Reimbursements you must:
AFTER the submission of payment for certification course, take a screenshot or forward email receipt with the CSPID as proof of payment to [rodney@ekhayainc.com]. Please allow 24 to 48 hours to process. You will receive reimbursements after requirements are complete.
Wild at work director tutorial
This document provides instructions for HR and benefits directors to sign up their company for an employee discounts and services program called Wild at Work. It outlines a simple registration process where the director provides some basic company information, then individual employees can sign up to access discounts. The director and employees will each receive a separate login and password by email to access the site. Customer service is available by phone or email for any registration issues.
Wild at Work Director Tutorial
This document provides instructions for HR and benefits directors to sign up their company for an employee discounts and services program called Wild at Work. It outlines a simple registration process where the director provides some basic company information, then individual employees can sign up to access discounts. The director and employees will each receive a unique login and password to access the program's savings. Customer support is available by phone or email for any registration issues.
Online Central registration
This presentation is in continuation of my previous ppt on the same topic.
Now CCIM changed the process and make it online only process.
Important Notice- The fee required for central registration may change any time, please check it before going online
Creating Leads Be Created From a Website Contact Form
Automating the lead/opportunity generation will considerably improve your efficiency. Any visitor using the contact form on your website will create a lead/opportunity in the pipeline. With the CRM app installed, you benefit from a ready-to-use contact form on your Odoo 15 website that will generate leads/opportunities automatically. When using a contact form, you should use a qualification step before assigning the form to the right salespeople.
STEPS TO GETTING UP AND RUNNING QUICKLY WITH MYINTELLICLOCK ANDROID
Document outlining step by step instructions describing how to get up and running quickly with MyIntelliClock Android cloud client-self booking appointment software. Includes screenshots.
Comodo SecureBox Management Console – Quick Start Guide
This tutorial explains how admins can use the central management console to enroll endpoints/computers, create security policies, create endpoint groups & apply policies to endpoint groups. For more information, visit: https://securebox.comodo.com/
HOW TO SWITCH FROM FRESHDESK TO RE_AMAZE.pptx
This document outlines the steps to migrate customer service data from Freshdesk to Re:amaze using an automated online migration service. The 5 steps include: 1) setting up an account, 2) connecting the Freshdesk and Re:amaze accounts, 3) configuring the migration by selecting which data to transfer, 4) running a demo migration to test the results, and 5) launching the full data migration by paying for a support plan. No coding or technical skills are required to use this service to easily import help desk data from one platform to another.
Steps To Getting Up And Running Quickly With MyIntelliClock Android
This document provides steps for registering and setting up the MyIntelliClock Android application. It includes sections on registering with MyIntelliSource, setting up the application, creating services and availability, setting up billing, and inviting additional users. The registration process involves downloading the app, selecting "Business Home" to login, clicking "Register" and completing the registration form. Setting up the app requires configuring default settings like time zone. Creating services and availability allows customizing options for clients to book appointments. Setting up billing permits subscribing to use the paid features and adding other users.
How to use Goautodial
This presentation is describes the reach features of agent panel of Goautodial & also it have steps that how can we use it.
Webchat presentation
The document describes a customer interface and agent interface for a contact center solution. The customer interface is composed of a set of web services that allow customers to login, register, update their profile, and request text chats. The agent interface includes a contact center multimedia server, manager server, administrator tool, CTI software, and agent desktop. The agent desktop allows agents to accept web chat requests from customers.
2015 Aetna Ascend VSO Training Presentation 6.18.15
The document provides an agenda and instructions for an Ascend Virtual Sales Office training webinar. The agenda includes introductions, an overview of enrollment tools, a demonstration of the Ascend app, and a review of the electronic enrollment process. The document outlines how to navigate and use key features of the Ascend app, such as accessing messages and resources, searching and adding leads, taking notes on meetings, and electronically enrolling clients.
Apprentice Program
The document describes Market America's UFO Apprentice Program which allows individuals to become a qualified distributor. As a UFO Apprentice, they can purchase products and register new preferred customers. The net retail profits from their own and referred customers' purchases are deposited in their credit on account. Within 365 days, UFO Apprentices can use these funds to pay fees to convert to a qualified distributor, at which point their preferred customers will be assigned to their new website portal.
Ascend VSO App Training Presentation 4.23.15
Ascend is a virtual sales office app that allows agents to conduct paperless sales presentations and enrollments on an iPad or Windows device. It provides quoting tools, application forms, documents and the ability to record meetings. The training covered navigating Ascend, adding leads, taking notes on meetings, and conducting an electronic enrollment within the app by filling out forms with a client. Agents are able to start enrollments from within the app on location for a more efficient process versus faxing paper forms later. The app aims to help agents streamline their work and protect themselves from issues by providing records of interactions.
WBENC recertification process
The document provides instructions for the WBENC recertification process:
- Recertification takes up to 90 days to process, so WBEs should start at least 90 days before expiration to avoid lapsing in status.
- Owners will receive an email 120 days before expiration with instructions; they should add the sender to their safe senders list.
- It is the owner's responsibility to keep certification current by starting recertification 90 days before expiration, though WBENC will attempt email notifications.
- The recertification steps involve logging into the online system, selecting renew/apply, answering questions, completing the application, reviewing for accuracy, and submitting along with payment.
Similar to Broadview Call Center Agent Guide (20)
HOW TO SWITCH FROM SALESFORCE SERVICE CLOUD TO RE_AMAZE.pptx
HOW TO SWITCH FROM SALESFORCE SERVICE CLOUD TO RE_AMAZE.pptx
Creating Leads Be Created From a Website Contact Form
Creating Leads Be Created From a Website Contact Form
STEPS TO GETTING UP AND RUNNING QUICKLY WITH MYINTELLICLOCK ANDROID
STEPS TO GETTING UP AND RUNNING QUICKLY WITH MYINTELLICLOCK ANDROID
Comodo SecureBox Management Console – Quick Start Guide
Comodo SecureBox Management Console – Quick Start Guide
Steps To Getting Up And Running Quickly With MyIntelliClock Android
Steps To Getting Up And Running Quickly With MyIntelliClock Android
2015 Aetna Ascend VSO Training Presentation 6.18.15
2015 Aetna Ascend VSO Training Presentation 6.18.15
More from taskstream
Customer service prof dev 2015
The document discusses the importance of customer service and provides tips for effectively handling difficult customers. It emphasizes being responsive, reliable, and respectful. When dealing with rude customers, the key is to remain calm, not take things personally, actively listen and sympathize, apologize gracefully, and find a solution. The document also discusses different customer personality types and avoiding common errors like making assumptions without considering context. Good customer service requires understanding situations from the customer's perspective.
AMS support tiers
Tier 1 provides support for basic account creations, adding affiliations, and checking out areas to add content to workspaces. Tier 2 assists with single sign-on account creations, hierarchy changes, coordinator permissions, special site processes, canceling reviews, troubleshooting non-bug issues, organizational goal sets, and general workspace management. Tier 3 handles organizational area creations by creating batches and manager accounts, setting up sandboxes for guest accounts, and developing custom guides, and requires requests to go through the AMS implementation team.
AMS glossary
The document defines various terms related to the Taskstream accountability management system (AMS). Key terms include AMS Coordinator which provides administrative access and tools to set up workspaces and templates. Workspaces group participating areas and reviewers to share and assess plans and artifacts. Templates provide the structure for accountability processes and link assessment tools to requirements. Outcomes must be measurable and can be mapped to goals and assessed in plans.
AMS coordinators
This document outlines activities for an Assessment Coordinator role in AMS. It describes creating templates for assessment plans and workspaces to structure how degree programs document their assessment processes. It also covers distributing goal sets, running reports, and reviewing faculty submissions. The coordinator role ensures an institution complies with accreditation standards by demonstrating a cyclical assessment process for academic and non-academic programs through AMS documentation.
Integration Document
This document provides troubleshooting tips for various single sign-on (SSO) methods in Taskstream, including Blackboard SSO, LTI SSO, SAML SSO, Shibboleth SSO, CampusCruiser SSO, CAS SSO, TS API SSO, and Web Service Token SSO. For each method, it identifies what attribute is used to determine SSO (e.g. PK ID for Blackboard, name and email for LTI/SAML) and recommends checking for duplicate accounts or ensuring attribute values match between the portal and Taskstream if SSO fails. It also provides tips for specific processes like updating PK IDs in Blackboard or handling duplicate CampusCruiser Person
AMS FAQ's
This document provides answers to common questions about using the AMS (Assessment Management System). It explains how to edit content, check in requirements, add affiliations, create accounts, submit work for review, email usernames and passwords, attach documents, and enroll participating areas in a workspace. Force checking in of requirements by an AMS Coordinator and the check out/check in process to allow editing by one user at a time are also described.
AMS
This document provides an overview of the Accountability Management System (AMS) for faculty, administrators, and staff. AMS is a portal designed to help institutions manage outcomes assessment and continuous improvement processes. It allows users to define objectives and outcomes collaboratively and track assessments. Users are assigned to workspaces corresponding to their roles to add and review content, and discuss requirements with colleagues. The purpose is to improve learning, not evaluate individuals. Technical support is available through help documents or by contacting the vendor.
The taskstream enterprise data hub moodle
The document describes how Moodle, a learning management system, can connect to Taskstream, an assessment management system. The Moodle administrator sets up the initial connection, while the assessment program manager links specific Moodle course sections to Taskstream assignments. Students access and submit Taskstream assessments through their Moodle courses, and faculty evaluate the submissions and send grades back to the Moodle gradebook.
The taskstream enterprise data hub canvas
Canvas and Taskstream allow students to access and complete assessments in Taskstream directly from their Canvas course. Faculty can then evaluate student submissions in Taskstream and send grades back to the Canvas gradebook. The connection between the two systems is set up by the institution's administrators and coordinators.
The taskstream enterprise data hub blackboard
The document describes the connection between Blackboard and Taskstream, allowing students to access and complete Taskstream assessments from their Blackboard course. Faculty can then evaluate student submissions in Taskstream and send grades back to the Blackboard gradebook. The Blackboard administrator and Taskstream coordinator set up the connections between courses, assignments, and systems.
Quick start guide field placement
This document provides a summary of a quick-start guide for field placement database administration in Taskstream. It discusses setting up a new field placement database or editing an existing one. Key areas covered include permissions, terminology, selecting fields, and establishing associations between placements and academic programs/courses. The guide provides instructions for customizing the database to meet an organization's specific needs and terminology.
Resetting the submit to pearson button
There have been increased requests from leads to allow edTPA students to resubmit work to Pearson if they uploaded corrupted files or want to change files before final submission. The submit to Pearson button for a student can be re-enabled in the student administration system by selecting the student and choosing to reset the submission button, which allows further uploads as long as the student has not fully submitted to Pearson.
Quick start guide - performance by standards reports
This document provides instructions for creating a Performance by Standards report in Taskstream. The report allows users to generate assessment performance reports based on selected standards and rubric criteria. It provides steps for selecting standards, templates, rubric criteria, users/filters, and programs. The report then displays performance results for each criterion and standard, and allows drilling down into standard group and author details.
Running an evaluation form responses report
The Evaluation Form Responses Report allows administrators to generate reports on evaluations completed using custom forms. It provides aggregated results for entire groups of respondents and individual respondents, comparing submission responses. The report can only aggregate data from forms used for evaluations, not author submissions. To run the report, an administrator selects a form, respondents, and evaluation date range. The report displays summary statistics and details, including all individual responses.
Quick start program activity reports
The document provides instructions for running Program Activity Reports in Taskstream. It describes how to generate reports for all authors, a single author, or authors grouped by evaluator. The report displays authors' progress and status in different areas of a program. It can show details on individual authors' submissions and evaluations for a given area. The report data can be filtered and exported to Excel for further analysis.
Quick start guide - multi-program status reports - copy
The document provides instructions for generating a Multi-Program Status Report in Taskstream. It describes how to generate a report for a single individual or group of individuals to view their enrollment status, submission counts, and evaluation completion across one or more programs. The report displays summary and detailed information about requirements submitted, evaluated, and pending evaluation for each program an individual is enrolled in. It also indicates their overall completion status.
Performance by DRF category report
This document provides instructions for running and saving a Performance by DRF Category Report in Taskstream. The report shows performance for each requirement and category in a DRF and can be generated for individual participants, all participants, or subgroups. The report results include a main summary, individual category/requirement details, and author performance details. Saved reports can be given a name and description and shared with other coordinators.
Creating a DRF template
The document provides instructions for using the Directed Response Folio (DRF) Assessment System to design assessment templates. It discusses how to create and customize DRF templates which define work requirements and methods of evaluation. Templates are organized in a three-level structure of general information, categories, and requirements. The DRF Template Builder allows customizing this structure and assigning evaluation methods.
Creating your DRF program
1. The document provides instructions for creating a Degree Review Framework (DRF) program in Taskstream to distribute a portfolio template to students. This includes entering a program title and description, selecting program options and permissions, enrolling participants, and making the program active.
2. Key steps include selecting the reviewer and evaluator permissions, choosing a template, generating a self-enrollment code for students, and manually enrolling reviewers and evaluators through the member locator.
3. The last sections cover grouping authors with reviewers/evaluators, optionally attaching resources, and changing the program status to active once setup is complete.
Lesson Builder Guide
This document provides instructions for using the LessonBuilder tool in Taskstream:
1. The LessonBuilder can be accessed from the Lessons, Units & Rubrics page and used to create new standards-based lessons, search existing lessons, and edit or delete lessons.
2. To create a new lesson, users select a template and provide a title, then add and save content for each lesson element on the Build Lesson page.
3. Existing lessons can be adapted by copying them or converting between formats like Quick Form and more detailed formats. Archived lessons can also be viewed.
More from taskstream (20)
Quick start guide - performance by standards reports
Quick start guide - performance by standards reports
Quick start guide - multi-program status reports - copy
Quick start guide - multi-program status reports - copy
Recently uploaded
UI5con 2024 - Boost Your Development Experience with UI5 Tooling Extensions
The UI5 tooling is the development and build tooling of UI5. It is built in a modular and extensible way so that it can be easily extended by your needs. This session will showcase various tooling extensions which can boost your development experience by far so that you can really work offline, transpile your code in your project to use even newer versions of EcmaScript (than 2022 which is supported right now by the UI5 tooling), consume any npm package of your choice in your project, using different kind of proxies, and even stitching UI5 projects during development together to mimic your target environment.
INTRODUCTION TO AI CLASSICAL THEORY TARGETED EXAMPLES
Image: Include an image that represents the concept of precision, such as a AI helix or a futuristic healthcare
setting.
Objective: Provide a foundational understanding of precision medicine and its departure from traditional
approaches
Role of theory: Discuss how genomics, the study of an organism's complete set of AI ,
plays a crucial role in precision medicine.
Customizing treatment plans: Highlight how genetic information is used to customize
treatment plans based on an individual's genetic makeup.
Examples: Provide real-world examples of successful application of AI such as genetic
therapies or targeted treatments.
Importance of molecular diagnostics: Explain the role of molecular diagnostics in identifying
molecular and genetic markers associated with diseases.
Biomarker testing: Showcase how biomarker testing aids in creating personalized treatment plans.
Content:
• Ethical issues: Examine ethical concerns related to precision medicine, such as privacy, consent, and
potential misuse of genetic information.
• Regulations and guidelines: Present examples of ethical guidelines and regulations in place to safeguard
patient rights.
• Visuals: Include images or icons representing ethical considerations.
Content:
• Ethical issues: Examine ethical concerns related to precision medicine, such as privacy, consent, and
potential misuse of genetic information.
• Regulations and guidelines: Present examples of ethical guidelines and regulations in place to safeguard
patient rights.
• Visuals: Include images or icons representing ethical considerations.
Content:
• Ethical issues: Examine ethical concerns related to precision medicine, such as privacy, consent, and
potential misuse of genetic information.
• Regulations and guidelines: Present examples of ethical guidelines and regulations in place to safeguard
patient rights.
• Visuals: Include images or icons representing ethical considerations.
Real-world case study: Present a detailed case study showcasing the success of precision
medicine in a specific medical scenario.
Patient's journey: Discuss the patient's journey, treatment plan, and outcomes.
Impact: Emphasize the transformative effect of precision medicine on the individual's
health.
Objective: Ground the presentation in a real-world example, highlighting the practical
application and success of precision medicine.
Data challenges: Address the challenges associated with managing large sets of patient data in precision
medicine.
Technological solutions: Discuss technological innovations and solutions for handling and analyzing vast
datasets.
Visuals: Include graphics representing data management challenges and technological solutions.
Objective: Acknowledge the data-related challenges in precision medicine and highlight innovative solutions.
Data challenges: Address the challenges associated with managing large sets of patient data in precision
medicine.
Technological solutions: Discuss technological innovations and solutions
DECODING JAVA THREAD DUMPS: MASTER THE ART OF ANALYSIS
Are you ready to unlock the secrets hidden within Java thread dumps? Join us for a hands-on session where we'll delve into effective troubleshooting patterns to swiftly identify the root causes of production problems. Discover the right tools, techniques, and best practices while exploring *real-world case studies of major outages* in Fortune 500 enterprises. Engage in interactive lab exercises where you'll have the opportunity to troubleshoot thread dumps and uncover performance issues firsthand. Join us and become a master of Java thread dump analysis!
E-commerce Development Services- Hornet Dynamics
For any business hoping to succeed in the digital age, having a strong online presence is crucial. We offer Ecommerce Development Services that are customized according to your business requirements and client preferences, enabling you to create a dynamic, safe, and user-friendly online store.
14 th Edition of International conference on computer vision
About the event
14th Edition of International conference on computer vision
Computer conferences organized by ScienceFather group. ScienceFather takes the privilege to invite speakers participants students delegates and exhibitors from across the globe to its International Conference on computer conferences to be held in the Various Beautiful cites of the world. computer conferences are a discussion of common Inventions-related issues and additionally trade information share proof thoughts and insight into advanced developments in the science inventions service system. New technology may create many materials and devices with a vast range of applications such as in Science medicine electronics biomaterials energy production and consumer products.
Nomination are Open!! Don't Miss it
Visit: computer.scifat.com
Award Nomination: https://x-i.me/ishnom
Conference Submission: https://x-i.me/anicon
For Enquiry: Computer@scifat.com
ppt on the brain chip neuralink.pptx
A neural network is a machine learning program, or model, that makes decisions in a manner similar to the human brain, by using processes that mimic the way biological neurons work together to identify phenomena, weigh options and arrive at conclusions.
8 Best Automated Android App Testing Tool and Framework in 2024.pdf
Regarding mobile operating systems, two major players dominate our thoughts: Android and iPhone. With Android leading the market, software development companies are focused on delivering apps compatible with this OS. Ensuring an app's functionality across various Android devices, OS versions, and hardware specifications is critical, making Android app testing essential.
A Comprehensive Guide on Implementing Real-World Mobile Testing Strategies fo...
In today's fiercely competitive mobile app market, the role of the QA team is pivotal for continuous improvement and sustained success. Effective testing strategies are essential to navigate the challenges confidently and precisely. Ensuring the perfection of mobile apps before they reach end-users requires thoughtful decisions in the testing plan.
ACE - Team 24 Wrapup event at ahmedabad.
Atlassian Team 24 event wrap-up Ahmedabad. Recap of Atlassian team24 event.
Malibou Pitch Deck For Its €3M Seed Round
French start-up Malibou raised a €3 million Seed Round to develop its payroll and human resources
management platform for VSEs and SMEs. The financing round was led by investors Breega, Y Combinator, and FCVC.
UI5con 2024 - Bring Your Own Design System
How do you combine the OpenUI5/SAPUI5 programming model with a design system that makes its controls available as Web Components? Since OpenUI5/SAPUI5 1.120, the framework supports the integration of any Web Components. This makes it possible, for example, to natively embed own Web Components of your design system which are created with Stencil. The integration embeds the Web Components in a way that they can be used naturally in XMLViews, like with standard UI5 controls, and can be bound with data binding. Learn how you can also make use of the Web Components base class in OpenUI5/SAPUI5 to also integrate your Web Components and get inspired by the solution to generate a custom UI5 library providing the Web Components control wrappers for the native ones.
Everything You Need to Know About X-Sign: The eSign Functionality of XfilesPr...
Wondering how X-Sign gained popularity in a quick time span? This eSign functionality of XfilesPro DocuPrime has many advancements to offer for Salesforce users. Explore them now!
Enums On Steroids - let's look at sealed classes !
These are slides for my session"Enums On Steroids - let's look at sealed classes !" - delivered among others, on Devoxx UK 2024 conference
Enhanced Screen Flows UI/UX using SLDS with Tom Kitt
Join us for an engaging session led by Flow Champion, Tom Kitt. This session will dive into a technique of enhancing the user interfaces and user experiences within Screen Flows using the Salesforce Lightning Design System (SLDS). This technique uses Native functionality, with No Apex Code, No Custom Components and No Managed Packages required.
How Can Hiring A Mobile App Development Company Help Your Business Grow?
ToXSL Technologies is an award-winning Mobile App Development Company in Dubai that helps businesses reshape their digital possibilities with custom app services. As a top app development company in Dubai, we offer highly engaging iOS & Android app solutions. https://rb.gy/necdnt
Webinar On-Demand: Using Flutter for Embedded
Flutter is a popular open source, cross-platform framework developed by Google. In this webinar we'll explore Flutter and its architecture, delve into the Flutter Embedder and Flutter’s Dart language, discover how to leverage Flutter for embedded device development, learn about Automotive Grade Linux (AGL) and its consortium and understand the rationale behind AGL's choice of Flutter for next-gen IVI systems. Don’t miss this opportunity to discover whether Flutter is right for your project.
UI5con 2024 - Keynote: Latest News about UI5 and it’s Ecosystem
Learn about the latest innovations in and around OpenUI5/SAPUI5: UI5 Tooling, UI5 linter, UI5 Web Components, Web Components Integration, UI5 2.x, UI5 GenAI.
Recording:
https://www.youtube.com/live/MSdGLG2zLy8?si=INxBHTqkwHhxV5Ta&t=0
Why Apache Kafka Clusters Are Like Galaxies (And Other Cosmic Kafka Quandarie...
Closing talk for the Performance Engineering track at Community Over Code EU (Bratislava, Slovakia, June 5 2024) https://eu.communityovercode.org/sessions/2024/why-apache-kafka-clusters-are-like-galaxies-and-other-cosmic-kafka-quandaries-explored/ Instaclustr (now part of NetApp) manages 100s of Apache Kafka clusters of many different sizes, for a variety of use cases and customers. For the last 7 years I’ve been focused outwardly on exploring Kafka application development challenges, but recently I decided to look inward and see what I could discover about the performance, scalability and resource characteristics of the Kafka clusters themselves. Using a suite of Performance Engineering techniques, I will reveal some surprising discoveries about cosmic Kafka mysteries in our data centres, related to: cluster sizes and distribution (using Zipf’s Law), horizontal vs. vertical scalability, and predicting Kafka performance using metrics, modelling and regression techniques. These insights are relevant to Kafka developers and operators.
Mobile App Development Company In Noida | Drona Infotech
Drona Infotech is a premier mobile app development company in Noida, providing cutting-edge solutions for businesses.
Visit Us For : https://www.dronainfotech.com/mobile-application-development/
Recently uploaded (20)
UI5con 2024 - Boost Your Development Experience with UI5 Tooling Extensions
UI5con 2024 - Boost Your Development Experience with UI5 Tooling Extensions
INTRODUCTION TO AI CLASSICAL THEORY TARGETED EXAMPLES
INTRODUCTION TO AI CLASSICAL THEORY TARGETED EXAMPLES
DECODING JAVA THREAD DUMPS: MASTER THE ART OF ANALYSIS
DECODING JAVA THREAD DUMPS: MASTER THE ART OF ANALYSIS
14 th Edition of International conference on computer vision
14 th Edition of International conference on computer vision
8 Best Automated Android App Testing Tool and Framework in 2024.pdf
8 Best Automated Android App Testing Tool and Framework in 2024.pdf
A Comprehensive Guide on Implementing Real-World Mobile Testing Strategies fo...
A Comprehensive Guide on Implementing Real-World Mobile Testing Strategies fo...
Everything You Need to Know About X-Sign: The eSign Functionality of XfilesPr...
Everything You Need to Know About X-Sign: The eSign Functionality of XfilesPr...
Enums On Steroids - let's look at sealed classes !
Enums On Steroids - let's look at sealed classes !
Enhanced Screen Flows UI/UX using SLDS with Tom Kitt
Enhanced Screen Flows UI/UX using SLDS with Tom Kitt
How Can Hiring A Mobile App Development Company Help Your Business Grow?
How Can Hiring A Mobile App Development Company Help Your Business Grow?
UI5con 2024 - Keynote: Latest News about UI5 and it’s Ecosystem
UI5con 2024 - Keynote: Latest News about UI5 and it’s Ecosystem
Why Apache Kafka Clusters Are Like Galaxies (And Other Cosmic Kafka Quandarie...
Why Apache Kafka Clusters Are Like Galaxies (And Other Cosmic Kafka Quandarie...
Mobile App Development Company In Noida | Drona Infotech
Mobile App Development Company In Noida | Drona Infotech
Migration From CH 1.0 to CH 2.0 and Mule 4.6 & Java 17 Upgrade.pptx
Migration From CH 1.0 to CH 2.0 and Mule 4.6 & Java 17 Upgrade.pptx
Broadview Call Center Agent Guide
- 1. OfficeSuite Call Center Services Agent Quick Start Guide OfficeSuite Call Center services can be updated and changed quickly and easily through our website at: https://officesuiteacd.broadviewnet.com/?domain=YOURACCOUNT Please note you will need to know your specific website address for your account. Getting Started for Call Center Agents In order for your agents to start receiving calls they will need to become familiar with how to sign-in/sign-out of queue duty. When agents are signed-in, they will receive calls, and vice versa. Here are the simple steps on how to Sign-in/Sign-out of queue duty. From Your Phone Press the “ACD Sign In/Sign Out” button located on your phone When the key is lit, you are signed-in and will be delivered queued calls. When the key is not lit, you are signed-out. From a Web Browser (available as an option with Contact Center) • Log into the website • To sign in, select “Go Ready” • To sign-out, select “Sign-out” or an appropriate status if available Please note, you will be automatically signed-out if you log out of the website or close your web browser. Important tip: You should sign-in/sign-out of queue duty at least 1x per day.