AMS support tiers

1. Workspaces for Participating Areas
Summary of AMS Tiers
Tier 1:
Account Creations (Except SSO)
Adding Affiliations
Basics of adding content to workspace – checking out an area
Tier 2:
SSO Account Creations
Hierarchy Changes
Coordinator Permissions
SSPs (Assessment Plan Wipe Out, All Access Mode, etc.)
Cancel Reviews
Troubleshooting – is it a bug?
Organizational Goal Sets
General Workspace Management that is not Implementation-based
Tier 3: (requests come through AMS Implementation aka Susan/Emily/Mark/Steven)
OA Creations – creating batches, creating the manager account
Creating AMS Sandboxes for Guest Accounts, coordinate with LAT Guest accounts if applicable
Custom Guides
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