11. IS MORE THAN JUST A LOGO,
ADVERTISING SLOGAN,
IT’S ABOUT CUSTOMER
RELATIONSHIPS, HOW YOU ARE
PERCEIVED AND HOW EASILY
RECOGNISABLE YOU ARE
A BRAND!
12. “ A BRAND IS NO LONGER WHAT
WE TELL THE CONSUMER IT IS – IT
IS WHAT THE CONSUMERS TELL
EACH OTHER IT IS” -
SCOTT D. COOK- P & G
A BRAND!