The document discusses setting up a peer support line for individuals coping with brain injuries. It provides information about how the support line will operate, including that it will be available 24/7 by phone, text, or online chat at no cost. Calls will be confidential and volunteers operating the line will all have direct experience with brain injuries. The document also discusses establishing volunteer teams to staff the line, with each team having a leader to schedule coverage and ensure training requirements are met. It raises the idea of providing rewards to high-performing volunteer teams.

1. BRAIN INJURY PEER SUPPORT LINE
Connecting the world one call at a time

2. 24/7 365 SUPPORT
INTRODUCTIONS
Your Name
Location
Relationship with Brain Injury
Current level of interest in
creating a PEER lead phone
line

3. How does this sounds
How can I reach someone at PEER Support Line?
The PEER Support Line is open to take calls 24 hours a day/7 days a week. You can reach us
by phone, text or online chat.
Do I have to have a diagnosis of brain injury to call?
No not at all. We welcome calls from anyone who has a need to talk.
What does it cost?
Calling the PEER Support Line won't cost you a cent. Our number is toll free.
What can we talk about?
Practically anything. All calls are considered confidential. So feel free to tell us what's on your
mind.
Do I have to have a problem?
No, many call just to say hello, or they might wish to share their day's activities, dreams, or
frustrations.
Who answers the phone?
We are unique because we are staffed entirely by volunteers who have a direct relationship
with brain injury.

4. And how about this?
Ever wish you had someone to talk to? Someone who is
supportive, caring and non-judgmental? Someone who is understanding
and empathetic to your feelings? The PEER Support Line is a non-crisis
toll free line and is specifically for people who are coping with the
consequences of living with a brain injury.
We provide supportive listening, problem solving, resource sharing and
peer support for individuals. We anticipate that callers may be in need of
other services and/or assistance so referrals will also be made available
to them.
We are unique because we are staffed entirely by volunteers who have a
direct relationship with brain injury.

5. OBJECTIVES TODAY
Share potential ideas for managing this project
Begin to establishing volunteer teams
Talk about where we are at
Brainstorm next Steps
Brainstorm potential partners

6. Team Leader Responsibilities
Each team needs a team leader
1.Scheduling of team members for the 24 hour period
2.Insuring team members attend mandatory trainings
3.Team leaders serves as the go to person for the 24 hour day
4. Team leaders will attend monthly online meetings

7. Other Ideas
Decision Making
As this services moves forward and develops, it will be developed by the teams, each
team has a vote and will be represented by their team leaders at a monthly meeting
A simple majority wins, any ties will be put on the burner till the next meeting unless the
outcome of that decision will stop the services from provided
Rewarding our teams,
We feel obtaining prizes for the volunteers is a very crucial part of the success and
excitement of this service. Not only will it help the callers but the volunteers as
well. The volunteers will gain new skills and training that will have a positive effect in
their lives.

8. Teams over 3.5 rating will be competing
for rewards like….
??????????????????
Cruises
Spa treatments
Hotel rooms/gift resort packages
Grocery Cards
Gas Cards

9. Question?