_______________________________ Position: ________________________Phone:________________
Email: ___________________________ Address: ___________________________________________________
Additional Notes, Comments, Ideas, Concerns:
Thank you for your time and attention. Please let me know if you have any other questions.
Best way to contact them:
Follow up needed: Yes No Date: _____________
Page 14 of 18
Marketing Partner Contact Notes Checklist
Name: _______________________________ Position: ______________ Unit: ____________________________
Date: _____________ Time: ___________ a.m./p.m. Location: _________________________________________
Contact Person___________________________ Position: ________________________Phone:________________
Email:
1) Jon achieved two qualifications in Communications and Solutions from the Institute of Customer Service through an assessment with assessor Suzan Adeniji.
2) Jon provided examples of developing a holistic approach to both Communications and Solutions in his role at DWP London and the Home Counties by planning events, improving digital skills, and identifying recurring customer issues.
3) Throughout the discussion, Jon demonstrated meeting most of the qualification requirements, though the assessor noted one area for Jon to focus on documenting examples of managing customer reactions when unable to meet expectations. The assessor concluded that Jon has committed to excellent customer service.
The Process Communication Model (PCM) was developed by Dr. Taibi Kahler and Judy and Joe Pauley have been teaching and implementing this model for over twenty years. Their website for more information is Kahler Communication. The Six Personality Types of the Process Communication Model identified by Dr. Kahler are; Reactor, Workaholic, Persister, Dreamer, Rebel, and Promoter.I discussed the model with Judy and Joe recently in the podcast, Seizing the Competitive Advantage thru Communication. Below is a transcription of podcast.
The document outlines a crisis communication plan for Jewish Vocational Services of MetroWest NJ. It identifies potential crises like illness outbreaks, hazardous threats, infrastructure failures, and more. It emphasizes responding quickly to prevent escalation and ensure client and staff safety. The plan details key stakeholders to contact in an emergency and objectives like making safety the top priority, informing all parties regularly and honestly, and implementing changes to prevent future issues. It provides contact information for emergency services, staff, corporate partners, and collaborators to engage in the event of a crisis.
This document provides a summary of Sarah Carleton's contact information, education, skills, and work experience. She has a bachelor's degree in psychology from Portland State University and over 15 years of experience in customer service, mental health, and program management. Her skills include communication, organization, adaptability, and problem solving. Her most recent role was as a program manager for a behavioral health group home.
Medical Clinical Administrative Professional Detail Instructional PlanJulian A Kiler
This document outlines the curriculum for a Medical Clinical Administrative Professional program. It includes prerequisites, co-requisites, textbooks, software, and modules for the program. The program aims to train students for medical assistant jobs and prepare them for further education in healthcare fields. It will provide both employment skills and critical thinking skills. Students will learn through various instructional strategies like group discussions, role-playing scenarios, demonstrations, and independent study. Their skills and knowledge will be assessed through practical exams, peer evaluations, and competency sheets. The program totals 720 clock hours over 120 days.
Preparing for a Service Planning Conference or Disposition Plannin.docxChantellPantoja184
Preparing for a Service Planning Conference or Disposition Planning Meeting
Introduction
After you have completed your assessment on each new client and done a tentative plan with the person, your agency might hold a meeting in which more specific plans are made for the individual’s care or services. In some agencies this is done informally. In small agencies, particularly, individual case managers may make those decisions by themselves, referring people to other services in systems that will have more formal case management.
In some places, children who come into the system are presented by their case manager to a “children’s panel” consisting of child psychologists, child psychiatrists, social workers, pediatricians, and others who serve children. Many other places use panels of professionals for creating plans for clients from different populations; in this situation, the case manager presents the case to representatives of any number of agencies serving or specializing in that population. Together the group decides what combination of services would best suit people in their current situation and gives a diagnosis, if appropriate.
If a person has both a substance abuse (SA) problem and a mental health problem and the agencies that address these two problems are not combined, representatives from each of the agencies working with the client should meet together to decide what should be done. In the past a client could be turned down for mental health services because he was drinking and turned down for SA services because he was suicidal. That kind of “turf” exclusion at the expense of the client is no longer tolerated by funding sources that expect people to be served.
In these meetings, decisions regarding the service an individual will receive are made with others who have experience and come, perhaps, from different disciplines. When the meeting is over, a formal plan will be drawn up.
What You Will Need to Bring to the Meeting
You should consider bringing three items to these planning meetings.
1. Tentative service plan:You have already developed a tentative service plan with the individual. Bring this tentative plan to the service planning conference.
2. Human service directory:As you work within the same social service system, you will come to know, without consulting a directory, which agencies are reliable and which services are used most often by your agency when referring people. As you begin your career, you need to know what human service organizations are available in your community. If there is a directory, bring that to the meeting so that you can work with your peers to find the best placement for your client. A good place to look is the local phone book, where social services are usually listed together. You might copy these pages and bring them to the meeting.
3. DSM Handbook:The DSM is a large volume containing considerable information. If you are working in an area that is likely to use the DSM to give diagnoses, you m.
Community Focused Discussion On Job lossKianga Moore
This document announces a community discussion to provide support and resources to those experiencing job loss or career transitions. Experts from various sectors will share their perspectives on coping with unemployment, updating resumes, health insurance options, and programs to assist with training or counseling. The discussion aims to help attendees discover solutions to get through temporary joblessness or make career changes by learning about unemployment benefits, education options, continuing health coverage, and alternative job searching tools.
Here are the key steps to conducting a thorough verification of benefits:
1. Collect the patient's insurance card and photo ID at check-in. Make copies for the patient file.
2. Call the insurance company and verify eligibility, copays, deductibles, coinsurance amounts and any other cost shares. Note the effective dates of coverage.
3. Document all benefit details directly into the patient's electronic health record during the call.
4. Review benefit details with the patient at check-in and obtain an estimated patient responsibility amount upfront.
5. Educate the patient on their financial obligations using benefit terms they understand.
6. Address any discrepancies between insurance and patient understanding before services
1) Jon achieved two qualifications in Communications and Solutions from the Institute of Customer Service through an assessment with assessor Suzan Adeniji.
2) Jon provided examples of developing a holistic approach to both Communications and Solutions in his role at DWP London and the Home Counties by planning events, improving digital skills, and identifying recurring customer issues.
3) Throughout the discussion, Jon demonstrated meeting most of the qualification requirements, though the assessor noted one area for Jon to focus on documenting examples of managing customer reactions when unable to meet expectations. The assessor concluded that Jon has committed to excellent customer service.
The Process Communication Model (PCM) was developed by Dr. Taibi Kahler and Judy and Joe Pauley have been teaching and implementing this model for over twenty years. Their website for more information is Kahler Communication. The Six Personality Types of the Process Communication Model identified by Dr. Kahler are; Reactor, Workaholic, Persister, Dreamer, Rebel, and Promoter.I discussed the model with Judy and Joe recently in the podcast, Seizing the Competitive Advantage thru Communication. Below is a transcription of podcast.
The document outlines a crisis communication plan for Jewish Vocational Services of MetroWest NJ. It identifies potential crises like illness outbreaks, hazardous threats, infrastructure failures, and more. It emphasizes responding quickly to prevent escalation and ensure client and staff safety. The plan details key stakeholders to contact in an emergency and objectives like making safety the top priority, informing all parties regularly and honestly, and implementing changes to prevent future issues. It provides contact information for emergency services, staff, corporate partners, and collaborators to engage in the event of a crisis.
This document provides a summary of Sarah Carleton's contact information, education, skills, and work experience. She has a bachelor's degree in psychology from Portland State University and over 15 years of experience in customer service, mental health, and program management. Her skills include communication, organization, adaptability, and problem solving. Her most recent role was as a program manager for a behavioral health group home.
Medical Clinical Administrative Professional Detail Instructional PlanJulian A Kiler
This document outlines the curriculum for a Medical Clinical Administrative Professional program. It includes prerequisites, co-requisites, textbooks, software, and modules for the program. The program aims to train students for medical assistant jobs and prepare them for further education in healthcare fields. It will provide both employment skills and critical thinking skills. Students will learn through various instructional strategies like group discussions, role-playing scenarios, demonstrations, and independent study. Their skills and knowledge will be assessed through practical exams, peer evaluations, and competency sheets. The program totals 720 clock hours over 120 days.
Preparing for a Service Planning Conference or Disposition Plannin.docxChantellPantoja184
Preparing for a Service Planning Conference or Disposition Planning Meeting
Introduction
After you have completed your assessment on each new client and done a tentative plan with the person, your agency might hold a meeting in which more specific plans are made for the individual’s care or services. In some agencies this is done informally. In small agencies, particularly, individual case managers may make those decisions by themselves, referring people to other services in systems that will have more formal case management.
In some places, children who come into the system are presented by their case manager to a “children’s panel” consisting of child psychologists, child psychiatrists, social workers, pediatricians, and others who serve children. Many other places use panels of professionals for creating plans for clients from different populations; in this situation, the case manager presents the case to representatives of any number of agencies serving or specializing in that population. Together the group decides what combination of services would best suit people in their current situation and gives a diagnosis, if appropriate.
If a person has both a substance abuse (SA) problem and a mental health problem and the agencies that address these two problems are not combined, representatives from each of the agencies working with the client should meet together to decide what should be done. In the past a client could be turned down for mental health services because he was drinking and turned down for SA services because he was suicidal. That kind of “turf” exclusion at the expense of the client is no longer tolerated by funding sources that expect people to be served.
In these meetings, decisions regarding the service an individual will receive are made with others who have experience and come, perhaps, from different disciplines. When the meeting is over, a formal plan will be drawn up.
What You Will Need to Bring to the Meeting
You should consider bringing three items to these planning meetings.
1. Tentative service plan:You have already developed a tentative service plan with the individual. Bring this tentative plan to the service planning conference.
2. Human service directory:As you work within the same social service system, you will come to know, without consulting a directory, which agencies are reliable and which services are used most often by your agency when referring people. As you begin your career, you need to know what human service organizations are available in your community. If there is a directory, bring that to the meeting so that you can work with your peers to find the best placement for your client. A good place to look is the local phone book, where social services are usually listed together. You might copy these pages and bring them to the meeting.
3. DSM Handbook:The DSM is a large volume containing considerable information. If you are working in an area that is likely to use the DSM to give diagnoses, you m.
Community Focused Discussion On Job lossKianga Moore
This document announces a community discussion to provide support and resources to those experiencing job loss or career transitions. Experts from various sectors will share their perspectives on coping with unemployment, updating resumes, health insurance options, and programs to assist with training or counseling. The discussion aims to help attendees discover solutions to get through temporary joblessness or make career changes by learning about unemployment benefits, education options, continuing health coverage, and alternative job searching tools.
Here are the key steps to conducting a thorough verification of benefits:
1. Collect the patient's insurance card and photo ID at check-in. Make copies for the patient file.
2. Call the insurance company and verify eligibility, copays, deductibles, coinsurance amounts and any other cost shares. Note the effective dates of coverage.
3. Document all benefit details directly into the patient's electronic health record during the call.
4. Review benefit details with the patient at check-in and obtain an estimated patient responsibility amount upfront.
5. Educate the patient on their financial obligations using benefit terms they understand.
6. Address any discrepancies between insurance and patient understanding before services
This guide is designed to support PR and comms professionals
who might have to deal with this highly sensitive topic. Our ambition is that this guide will support you practically, and help you with your own mental health and wellbeing.
The guide provides practical advice on how to help organisations communicate suicide. It also looks at the wider issue of talking about suicide alongside mental health.
We’ve worked closely with people and organisations affected by
suicide and are grateful to be carrying their voices and experiences as we make recommendations and offer advice.
Assignment -1Prevention StrategiesSelect an important health p.docxjane3dyson92312
Assignment -1
Prevention Strategies
Select an important health problem related to maternal and infant health (see reading and resources). Describe the interventions for this problem across the five strategies of health-related interventions - health promotion, specific protection, early detection, disability limitation, and rehabilitation.
Requirements: Minimum of two full pages of text in length. Please ensure you cite your references in APA format.
Assignment -2
Sociological application
Overview
One of the most important things we can do in this course is distinguish between the sociological viewpoint toward health and illness and strictly clinical or medical viewpoints toward health and illness. For example, it is crucial that we understand how sociology incorporates issues of race, class, gender, language, and so forth into the analysis of health and illness outcomes in society. The purpose of this assignment is for us to examine the definition of the sociological viewpoint toward health and illness and utilize major concepts from our reading material to support this response.
Instructions
Construct a 4-6-page paper that fully explores each of these three areas:
1. Identify and describe a current and major health issue that is a leading cause of mortality in the U.S. or overseas.
2. Explain the medical viewpoint of this health issue.
3. Explain the sociological viewpoint of this health issue. Be sure to include and apply at least 3 social concepts and one social theory learned from the course.
Include at least two peer-reviewed journal articles no more than five years old (none that are provided in class) to support your explanation of how both the sociological viewpoint applies to this health issue.
Compare and contrast the two viewpoints (medical and social) with respect to this health issue and discuss how each viewpoint has an impact on mortality. It is a good idea to include not only mortality rates but also sources to validate your arguments.
The paper should be typed, double-spaced, 1” margins, times new roman 12 pt font, and saved as .doc. The paper should be in APA format (cover page, running header, major heading, subheadings to identify each section, in-text citations, and reference list),
Process Recording Template
Student Name: Shaneka Ratchford Date of Contact: 10/16/2018
Session number or Contact number: Location of the client interview: Walton County Division of Family and Children
1. Description of Client System (race/ethnicity, age, gender, employment status, education-level, ability status, military status, immigration status, marital status, household composition, religious affiliation):
Today another junior social work intern and I performed an intake session with a new client at Walton County Division of Family and Children. In this meeting I followed the criteria on the intake form and gathered that my client was a 28 year old African American female named Jane Roberts. My client is original.
This document discusses strategies for medical practices to increase their value and profitability through social communication and marketing. It provides the following key points:
1. More profitable medical practices have expanded their social skills alongside their professional medical skills, using social communication to increase business.
2. Practices must have strong internal systems and workflows in place before implementing a marketing strategy to ensure the strategy is effective.
3. Recommended social communication strategies include using social media, websites, blogs, speaking engagements, social events, media exposure, healthcare apps, and e-books to increase visibility and connect with potential and current patients.
The guidance – led by CIPR Health - is designed to help employers build a working environment that supports positive mental health and advises practitioners on how to take care of their mental wellbeing.
This document discusses how social workers can assist attorneys throughout the juvenile justice process. Social workers can gather important background information on clients and their families during the pre-adjudication phase. They can develop detailed reports and recommendations to aid attorneys during disposition. Social workers are also useful for developing community-based plans and evaluating potential placements to advocate for clients' best interests. Using social workers provides attorneys with clinical expertise and helps ensure clients receive appropriate treatment and services.
The document discusses the importance of communication in health, social care, and children's settings. Effective communication is a two-way process that involves sending, receiving, and interpreting information correctly. It is important for expressing needs, sharing ideas, building relationships, and preventing misunderstandings. Barriers to communication can include environmental factors, characteristics of the individuals communicating, and care workers. Overcoming barriers requires adapting communication methods, the environment, and assisting those who need help communicating.
#Caring4NHSPeople - virtual wellbeing session 15 April 2020NHS Horizons
This document summarizes a virtual community meeting held on April 15th about managing stress for NHS people during the Covid-19 response. The meeting included presentations on the national wellbeing support offer, managing stress, and one organization's approach to staff wellbeing. Attendees then discussed signs of being overwhelmed and tips for support in breakout rooms. The focus of the next meeting will be on the CARE model for recovery.
Share Consulting provides mental health services through a 3-phase process of consultation, counseling, and psychotherapy. They aim to help individuals, couples, families, and groups reduce mental stress and breakdown. Their services are offered in a safe, confidential setting with a qualified mental health professional. They also partner with organizations to develop and execute proactive mental health programs. Their goal is to identify client strengths, address needs, and help achieve short and long-term therapeutic goals through various evidence-based treatment modalities and workshops. They maintain policies of non-abandonment and not denying services due to inability to pay.
This PPT is drafted to explain the Communication in Health and Social Care Organization to develop good communication skills among work forces. So, take benefits of assignment writing service at Assignment Desk to maintain healthy communication in the staff.
Spider Writing.Pdf Spider Writing Paper, Spider WritinBella Bell
1) Gladwell argues that success is rarely achieved through talent alone. Other important factors are when one was born and cultural legacies. He cites the relative age effect which shows that those born earlier in the year are more likely to be selected for youth sports, putting them at an advantage.
2) Another key factor is the "10,000 hour rule" which states that true expertise in any field requires 10,000 hours of practice. Gladwell profiles Bill Gates and The Beatles to show how they put in 10,000 hours at an early age which allowed them to rise to the top of their fields
Thirteen common pitfalls in consumer health engagement final 04 11George Van Antwerp
The document outlines 13 common pitfalls in consumer health engagement. These include: not defining success metrics, limiting design based on company constraints rather than consumer experience, forgetting about health literacy, not understanding the entire consumer process, thinking you represent all consumers rather than understanding their diverse perspectives, creating generalized outreach rather than personalizing, assuming people are always logical, forgetting the incentives for consumers, not understanding local context, over-relying on surveys without controls, not using control groups in testing, not planning for programs to scale, and not integrating engagement across channels. The overall message is that effective consumer health programs require understanding the consumer perspective.
This webinar will have two perspectives.
Jasveen will be presenting about the impact of cancer and treatment on a person’s physical, cognitive & mental health and how an Occupational therapist can work with the person to gradually overcome these challenges to return to work with or without modifications. The presentation will cover some case studies of past success with the opportunity to answer questions at the end.
Then we will hear from Jen who has experienced her own journey with breast cancer and how she advocated for herself and occupational therapy to help her return to full time employment.
Au Psy492 E Portfolio Hernandez Z Template For Slide Sharehzulema1987
Zulema Hernandez is applying to an undergraduate psychology program. She came from Mexico as a child for better educational opportunities. She has volunteered extensively with non-profits helping vulnerable groups. Her goal is to obtain a master's in social work and become a licensed clinical social worker to dedicate her life to helping individuals through creating her own non-profit organization.
Public relations in healthcare involves managing relationships and reputation. Public relations officers act as a liaison between an organization and its internal and external stakeholders. They communicate key messages to influence opinion and behavior while maintaining credibility and objectivity. Effective public relations requires understanding different audiences, channels of communication, and addressing questions about goals, environment, key audiences, and strategies. The role requires balancing representation of the organization while maintaining independence. Managing relationships, communication, and reputation are central to public relations and patient satisfaction in healthcare.
Assembling Your Staff
The practice of medicine is by far one of the most important fields in which people can work. Taking care of peoples health is such an important profession that it should have only employees who take pride in their job and want to come to work each week
This webinar document provides information about a webinar on how working promotes recovery for people with mental illness. The webinar discusses the Individual Placement and Support (IPS) model of supported employment and how it can help individuals with mental illness and experiences of homelessness gain competitive employment. It also describes a SOAR program called Pathways to Independence that connects beneficiaries to employment support services including a job training program.
Critical Thinking Essay Sample — How Essay Writing Can Enhance Your .... Critical Thinking Essay Sample - Essay Writing Services. Esse for You: Critical thinking paragraph. Business paper: Essay on critical thinking. Critical Thinking Essay Sample – Need to write an essay. 004 What Is Critical Thinking Essay Strategic Questions For In Writing .... Critical Thinking Essay Example : 50 Critical Analysis Paper Topics .... How to Write a Critical Thinking Essay: Free Essay Example. Sample of Critical Thinking Essay. | PDF | Critical Thinking | Argument. essay examples: Critical Thinking Essay. Example Of Critical Thinking Essay - slide share.
This guide is designed to support PR and comms professionals
who might have to deal with this highly sensitive topic. Our ambition is that this guide will support you practically, and help you with your own mental health and wellbeing.
The guide provides practical advice on how to help organisations communicate suicide. It also looks at the wider issue of talking about suicide alongside mental health.
We’ve worked closely with people and organisations affected by
suicide and are grateful to be carrying their voices and experiences as we make recommendations and offer advice.
Assignment -1Prevention StrategiesSelect an important health p.docxjane3dyson92312
Assignment -1
Prevention Strategies
Select an important health problem related to maternal and infant health (see reading and resources). Describe the interventions for this problem across the five strategies of health-related interventions - health promotion, specific protection, early detection, disability limitation, and rehabilitation.
Requirements: Minimum of two full pages of text in length. Please ensure you cite your references in APA format.
Assignment -2
Sociological application
Overview
One of the most important things we can do in this course is distinguish between the sociological viewpoint toward health and illness and strictly clinical or medical viewpoints toward health and illness. For example, it is crucial that we understand how sociology incorporates issues of race, class, gender, language, and so forth into the analysis of health and illness outcomes in society. The purpose of this assignment is for us to examine the definition of the sociological viewpoint toward health and illness and utilize major concepts from our reading material to support this response.
Instructions
Construct a 4-6-page paper that fully explores each of these three areas:
1. Identify and describe a current and major health issue that is a leading cause of mortality in the U.S. or overseas.
2. Explain the medical viewpoint of this health issue.
3. Explain the sociological viewpoint of this health issue. Be sure to include and apply at least 3 social concepts and one social theory learned from the course.
Include at least two peer-reviewed journal articles no more than five years old (none that are provided in class) to support your explanation of how both the sociological viewpoint applies to this health issue.
Compare and contrast the two viewpoints (medical and social) with respect to this health issue and discuss how each viewpoint has an impact on mortality. It is a good idea to include not only mortality rates but also sources to validate your arguments.
The paper should be typed, double-spaced, 1” margins, times new roman 12 pt font, and saved as .doc. The paper should be in APA format (cover page, running header, major heading, subheadings to identify each section, in-text citations, and reference list),
Process Recording Template
Student Name: Shaneka Ratchford Date of Contact: 10/16/2018
Session number or Contact number: Location of the client interview: Walton County Division of Family and Children
1. Description of Client System (race/ethnicity, age, gender, employment status, education-level, ability status, military status, immigration status, marital status, household composition, religious affiliation):
Today another junior social work intern and I performed an intake session with a new client at Walton County Division of Family and Children. In this meeting I followed the criteria on the intake form and gathered that my client was a 28 year old African American female named Jane Roberts. My client is original.
This document discusses strategies for medical practices to increase their value and profitability through social communication and marketing. It provides the following key points:
1. More profitable medical practices have expanded their social skills alongside their professional medical skills, using social communication to increase business.
2. Practices must have strong internal systems and workflows in place before implementing a marketing strategy to ensure the strategy is effective.
3. Recommended social communication strategies include using social media, websites, blogs, speaking engagements, social events, media exposure, healthcare apps, and e-books to increase visibility and connect with potential and current patients.
The guidance – led by CIPR Health - is designed to help employers build a working environment that supports positive mental health and advises practitioners on how to take care of their mental wellbeing.
This document discusses how social workers can assist attorneys throughout the juvenile justice process. Social workers can gather important background information on clients and their families during the pre-adjudication phase. They can develop detailed reports and recommendations to aid attorneys during disposition. Social workers are also useful for developing community-based plans and evaluating potential placements to advocate for clients' best interests. Using social workers provides attorneys with clinical expertise and helps ensure clients receive appropriate treatment and services.
The document discusses the importance of communication in health, social care, and children's settings. Effective communication is a two-way process that involves sending, receiving, and interpreting information correctly. It is important for expressing needs, sharing ideas, building relationships, and preventing misunderstandings. Barriers to communication can include environmental factors, characteristics of the individuals communicating, and care workers. Overcoming barriers requires adapting communication methods, the environment, and assisting those who need help communicating.
#Caring4NHSPeople - virtual wellbeing session 15 April 2020NHS Horizons
This document summarizes a virtual community meeting held on April 15th about managing stress for NHS people during the Covid-19 response. The meeting included presentations on the national wellbeing support offer, managing stress, and one organization's approach to staff wellbeing. Attendees then discussed signs of being overwhelmed and tips for support in breakout rooms. The focus of the next meeting will be on the CARE model for recovery.
Share Consulting provides mental health services through a 3-phase process of consultation, counseling, and psychotherapy. They aim to help individuals, couples, families, and groups reduce mental stress and breakdown. Their services are offered in a safe, confidential setting with a qualified mental health professional. They also partner with organizations to develop and execute proactive mental health programs. Their goal is to identify client strengths, address needs, and help achieve short and long-term therapeutic goals through various evidence-based treatment modalities and workshops. They maintain policies of non-abandonment and not denying services due to inability to pay.
This PPT is drafted to explain the Communication in Health and Social Care Organization to develop good communication skills among work forces. So, take benefits of assignment writing service at Assignment Desk to maintain healthy communication in the staff.
Spider Writing.Pdf Spider Writing Paper, Spider WritinBella Bell
1) Gladwell argues that success is rarely achieved through talent alone. Other important factors are when one was born and cultural legacies. He cites the relative age effect which shows that those born earlier in the year are more likely to be selected for youth sports, putting them at an advantage.
2) Another key factor is the "10,000 hour rule" which states that true expertise in any field requires 10,000 hours of practice. Gladwell profiles Bill Gates and The Beatles to show how they put in 10,000 hours at an early age which allowed them to rise to the top of their fields
Thirteen common pitfalls in consumer health engagement final 04 11George Van Antwerp
The document outlines 13 common pitfalls in consumer health engagement. These include: not defining success metrics, limiting design based on company constraints rather than consumer experience, forgetting about health literacy, not understanding the entire consumer process, thinking you represent all consumers rather than understanding their diverse perspectives, creating generalized outreach rather than personalizing, assuming people are always logical, forgetting the incentives for consumers, not understanding local context, over-relying on surveys without controls, not using control groups in testing, not planning for programs to scale, and not integrating engagement across channels. The overall message is that effective consumer health programs require understanding the consumer perspective.
This webinar will have two perspectives.
Jasveen will be presenting about the impact of cancer and treatment on a person’s physical, cognitive & mental health and how an Occupational therapist can work with the person to gradually overcome these challenges to return to work with or without modifications. The presentation will cover some case studies of past success with the opportunity to answer questions at the end.
Then we will hear from Jen who has experienced her own journey with breast cancer and how she advocated for herself and occupational therapy to help her return to full time employment.
Au Psy492 E Portfolio Hernandez Z Template For Slide Sharehzulema1987
Zulema Hernandez is applying to an undergraduate psychology program. She came from Mexico as a child for better educational opportunities. She has volunteered extensively with non-profits helping vulnerable groups. Her goal is to obtain a master's in social work and become a licensed clinical social worker to dedicate her life to helping individuals through creating her own non-profit organization.
Public relations in healthcare involves managing relationships and reputation. Public relations officers act as a liaison between an organization and its internal and external stakeholders. They communicate key messages to influence opinion and behavior while maintaining credibility and objectivity. Effective public relations requires understanding different audiences, channels of communication, and addressing questions about goals, environment, key audiences, and strategies. The role requires balancing representation of the organization while maintaining independence. Managing relationships, communication, and reputation are central to public relations and patient satisfaction in healthcare.
Assembling Your Staff
The practice of medicine is by far one of the most important fields in which people can work. Taking care of peoples health is such an important profession that it should have only employees who take pride in their job and want to come to work each week
This webinar document provides information about a webinar on how working promotes recovery for people with mental illness. The webinar discusses the Individual Placement and Support (IPS) model of supported employment and how it can help individuals with mental illness and experiences of homelessness gain competitive employment. It also describes a SOAR program called Pathways to Independence that connects beneficiaries to employment support services including a job training program.
Critical Thinking Essay Sample — How Essay Writing Can Enhance Your .... Critical Thinking Essay Sample - Essay Writing Services. Esse for You: Critical thinking paragraph. Business paper: Essay on critical thinking. Critical Thinking Essay Sample – Need to write an essay. 004 What Is Critical Thinking Essay Strategic Questions For In Writing .... Critical Thinking Essay Example : 50 Critical Analysis Paper Topics .... How to Write a Critical Thinking Essay: Free Essay Example. Sample of Critical Thinking Essay. | PDF | Critical Thinking | Argument. essay examples: Critical Thinking Essay. Example Of Critical Thinking Essay - slide share.
2. Page 2 of 18
Table of Contents
Foreword…………………………………………………………………………………………..3
Referral Development Methods…………………………………………………………………...4
Tools………………………………………………………………………………………………5
Pitches……………………………………………………………………………………..5
Scripts……………………………………………………………………………………..6
Email………………………………………………………………………………………6
Phone………………………………………………………………………………………8
In Person…………………………………………………………………………………10
Thank You Notes………………………………………………………………………...11
Contact Notes…………………………………………………………………………….12
Marketing Infographic…………………………………………………………………...15
Putting It All Together…………………………………………………………………………...16
Afterword………………………………………………………………………………………...18
3. Page 3 of 18
Foreword
Thank you for taking the time to dedicate yourself to expanding Eisenhower Center’s
services to those in need. Traumatic brain and spinal cord injuries require very specialized care,
and such a unique and niche market requires that same kind of marketing. As Eisenhower
Center emerges as a top contender in quality traumatic brain and spinal cord injury care in
Michigan and throughout the country, we are committed to a strong and viable future for the
communities we serve and for the organization. As Program Coordinators and Unit Managers,
you are in an advantageous position to acquire new contacts and referrals for our company.
Since you will be in contact with potential clients on a daily basis, it is important for externals to
meet the very people with whom they would be working frequently.
You have been tasked with marketing our programs and services to external team
members and new contacts on a consistent basis. While some may be naturally gifted with this
ability, some may need additional support and guidance on how to go about gaining referrals for
prospective clients. In the pages that follow you will find methods and tools that you can utilize
to acquire new business for Eisenhower. As members of an employee-owned company
dedicated to our mission, we must invest in practices that will give us the best outcomes possible
for our organization. Although change is challenging in the beginning, the administration is
confident that implementing these devices will only serve to benefit all stakeholders involved in
the provision of first-rate TBI and spinal cord injury care.
4. Page 4 of 18
Referral Development Methods
Method 1: Make professional and consistent contact with current client team externals, returning
emails, phone calls and answering requests promptly. This is your first and easiest way to show
case managers, guardians, clinicians and others how Eisenhower prioritizes the care we provide
for our clients. These externals will be more inclined to refer new clients when they know we
are on top of any issues or concerns that come up. This is something you probably already do,
and does not take any extra time or effort.
Method 2: When speaking with current externals, be sure to mention any new updates or
features of our services. Talk about any open beds that you have in your unit, and inquire about
any cases they may have that may need placement.
Method 3: Take the list of contacts that you are assigned, and locate the Clinical Director,
Director of Programs, Case Management Director, Director of Physical Medicine and
Rehabilitation or other program director or administrator and call them to set up a time to meet
for coffee, lunch, and/or a tour of Eisenhower’s main campus and/or farm. Be sure to get their
mailing address so that you can send a quick handwritten note thanking them for their time. In
the mailing you can include literature describing Eisenhower’s services. You can also follow up
with an email thanking them for the conversation. Alternatively, you can email first and follow
up with a phone call.
Method 4: Take one day every month to travel with your marketing partner to one of your
assigned contacts. Utilize the time to sit down with them and make a connection over lunch.
You can also use this opportunity to make a new connection that was not originally on your list.
Simply stop in, ask to speak to a manager or admissions director, and drop off some marketing
literature.
Method 5: Create and/or update your LinkedIn profile and connect with your current contacts.
Utilize it to make connections with new externals. You can also use LinkedIn to reach out to
your current contacts or rekindle a lost connection.
Method 6: When networking and meeting new people at golf outings, careers fairs, events like
Survive and Thrive, the Legacy Dinner, Learn over Lunches, etc., when exchanging business
cards, be sure the write detail on the back outlining the date, location and event where you met to
facilitate future contact. It will be much easier to reach out to someone when you can remind
them how and where you met and why.
Method 7: Pave the way to forging a new relationship by sending prospects a small, unique
promotional item ahead of time so that they have an idea of who you are before you contact
them. Include a short note describing Eisenhower Center and our services.
5. Page 5 of 18
Tools
Pitches
Below is a quick, 45-second “elevator pitch” that can be utilized as a way to introduce
Eisenhower Center to someone who is unfamiliar with our company or our industry and briefly
explain what we do. There are two versions of the pitch: one for people familiar with medical
and TBI terminology, and one for those less comfortable with industry jargon.
Version 1 (for someone familiar with industry terms)
“We are a rehabilitation center for people with traumatic brain and spinal cord injuries. We are
a residential facility with units dedicated to providing services for specific TBI concerns from
neuro-medical and neurobehavioral cases, to supported apartment living and semi-independent
living. Our core services include nursing and health education, supported employment, and
recreational therapy and activities. Our clinical services include Physical Therapy,
Occupational Therapy, Speech Language Pathology and Counseling, which are also offered on
an outpatient basis. Our treatment plans are tailored to the individual so that we can provide
them personal individualized care.”
Version 2 (for someone unfamiliar with health care and industry terminology)
“We are a rehabilitation center for people with traumatic brain and spinal cord injuries. We are
a residential facility with units dedicated to providing services for specific brain injury concerns.
Because the brain controls the entire body, once the brain is injured, any aspect of the body’s
functions can become impaired. A person might not be able to swallow properly any more, may
become incontinent, may develop impulse control problems or be unable to interpret facial
expressions or have trouble processing information. Eisenhower’s units are specific to these
kinds of concerns. In order to aid in the rehabilitation process, we also include nursing and
health education, supported employment, and recreational therapy and activities. Our clinical
services include Physical Therapy, Occupational Therapy, Speech & Language Therapy and
Counseling, which are also offered to non-residents. Everything is tailored to the individual so
that we can provide them personal individualized care.”
These pitches are just samples and can be adjusted to sound more natural for you, tailored to
the situation or interchanged depending on your comfort level. Each version ensures that the
basic information describing Eisenhower Center is included.
6. Page 6 of 18
Scripts
When connecting with externals and new contacts, utilize the following scripts to
facilitate connections and ensure that the necessary information is included in your
conversations.
Email
First Contact
Subject: TBI/Spinal Cord Injury Patients/Clients
Body:
Mr./Ms. _________________________________,
My name is [insert name] and I would like to reach out to inform you of the services we
offer at Eisenhower Center. We are a rehabilitation center for people with traumatic
brain and spinal cord injuries. We are a residential facility with units dedicated to
providing services for specific TBI concerns from neuro-medical and neurobehavioral
cases, to supported apartment living and semi-independent living. Our core services
include nursing and health education, supported employment, and recreational therapy
and activities. Our clinical services include Physical Therapy, Occupational Therapy,
Speech Language Pathology and Counseling, which are also offered on an outpatient
basis. Our treatment plans are tailored to the individual so that we can provide them
personal individualized care.
Right now, as a/n [insert position], you are in a perfect position to assist those affected by
traumatic brain injuries in getting the rehabilitation that they need. I would love to
personally partner with you to discuss how we can help more clients find success. Is there
a time we could talk on the phone or meet for lunch? I have attached our infographic for
further information. Thank you for your time.
Sincerely,
XXX
Program Coordinator/Neurobehavioral Unit Manager*
(XXX) XXX-XXXX
7. Page 7 of 18
Follow-Up
Subject: Eisenhower Center Follow Up
Body:
Mr./Ms. _________________________________,
I just wanted to take a moment to follow up with you regarding our conversation/meeting
on [date] at [location]. We talked a little bit about the challenges facing someone in your
position and how Eisenhower might help to serve your needs, and [insert additional
detail]. Please let me know how I can help.
Best,
XXX
Program Coordinator/Supported Suites Unit Manager*
(XXX) XXX-XXXX
Relationship-building
Subject: How are things?
Body:
Mr./Ms. _________________________________,
I just wanted to touch base with you to see how you are doing, talk about/update you on
our case(s) and see what you might need help with. Because you work with
____________________-type clients, we would be able to accommodate them in our
_____________________ unit where we have _______ open beds.
As you are searching for the best treatment options for your clients, please keep
us in mind as a resource for you.
Regards,
XXX
Program Coordinator/Neuro-medical Unit Manager*
(XXX) XXX-XXXX
8. Page 8 of 18
*When you are listing your position, be sure to indicate which kind of unit you are in. For
example, if you’re in North or Congregate, indicate that you are in the Neurobehavioral or
Substance Abuse Unit. Instead of saying East Hall or Moriah Hall, indicate that you are in
Supported Suites. If you are in the apartments, be sure to list that you are in Supported
Apartments.
Phone
Similarly, the email scripts may be utilized over the phone as well. The approach varies
slightly, but the basic message is the same.
First Contact
“Hello, [name]. This is _________________with Eisenhower Center. I know that you
are the [position] over at [location]. We specialize in the rehabilitation of people who have
suffered a traumatic brain or spinal cord injury, with a particular specialty in behavioral clients.
I’d like to take just a few minutes to discuss with you how some of our programs might meet your
needs.
We are a rehabilitation center for people with traumatic brain and spinal cord injuries.
We are a residential facility with units dedicated to providing services for specific TBI concerns
from neuro-medical and neurobehavioral cases, to supported apartment living and semi-
independent living. Our core services include nursing and health education, supported
employment, and recreational therapy and activities. Our clinical services include Physical
Therapy, Occupational Therapy, Speech Language Pathology and Counseling, which are also
offered on an outpatient basis. Our treatment plans are tailored to the individual so that we can
provide them personal individualized care.
I’d like to set up a time to meet next week to talk to you a little more in depth about
Eisenhower and how we can help each other. Do you have time next _________________?
Which day is good for you?”
9. Page 9 of 18
Voicemail
“Hello, [name]. My name is _________________and I’m a [insert position] at
Eisenhower Center, a rehabilitation center for people with traumatic brain and spinal cord
injuries. I’d like to talk with you about how some of our programs might help meet your needs.
If you could return my call at XXX-XXX-XXXX, I’d be happy to speak with you regarding our
services. Once again my name is ___________________ with Eisenhower Center, and my
number is XXX-XXX-XXXX. Thank you, and have a great day.”
Follow-Up
“Hi [name] this is ______________ over at Eisenhower Center. How are you? I just
wanted to take a moment to follow up with you regarding our conversation/meeting on [date] at
[location]. We talked a little bit about the challenges you face at __________________ and how
Eisenhower might help to serve your needs [insert additional detail]. Do you have any questions
about us or any of our programs? Is there any way that we can assist you?
Thank you so much for your time. Have a great day.”
Relationship-building
“Hi [name] this is ______________ over at Eisenhower Center. How are you? I just
wanted to touch base with you to see how you are doing, talk about/update you on our case(s)
and see what you might need help with.
We do have _______ open beds in our ___________ unit and we’d be able to
accommodate someone immediately.
It was great catching up with you. Keep us in mind as a resource for you for future
reference. Thank you for your time, and have a great day.”
10. Page 10 of 18
In Person
First Contact
“Thank you for taking the time to meet with us today. We won’t take up too much of your
time today, but we just wanted to meet face-to-face to talk with you a little bit more in depth
about who we are, what we do, and how we might be able to form a working relationship with
each other.
(Utilize the Contact Notes Checklist to inform contact about Eisenhower’s services. Be sure to
give them a marketing packet.)
Do you have any questions about us or any of our services? Do you have a business card so that
we can follow up with you? Thank you so much for your time. We’ll be in touch.”
Again, these scripts are just samples, and they can be changed to suit the scenario. These
tools can simply provide a starting point for your marketing efforts.
11. Page 11 of 18
Thank You Notes
After meeting with someone, it is important to send a thank you note expressing
your gratitude for their time and attention. A simple handwritten message like the one
below will go a long way to facilitating future contact.
Mr./Ms. ________________________.
Thank you for meeting with me/us on _____________ for lunch. We appreciate
you taking time to speak with us about Eisenhower Center. Please keep us in mind as
a resource for you.
Many regards,
________________________________, [position]
XXX-XXX-XXXX
someone@eisenhowercenter.com
Contact Notes & Checklist
In order to streamline and simplify contact meetings and notes, the following forms have
been provided to you beginning on page 12. These forms will allow you a formula for
contact talking points while simultaneously serving as the contact notes themselves. Once
you have filled out the form, keep a copy for your records and a copy to turn into the Vice
President of Operations during the weekly Program Coordinator meeting.
12. Page 12 of 18
New Contact Notes Checklist
Name: _______________________________ Position: ______________ Unit: ____________________________
Date: _____________ Time: ___________ a.m./p.m. Location: _________________________________________
Contact Person___________________________ Position: ________________________Phone:________________
Email: ___________________________ Address: ___________________________________________________
Talking Points
Must discuss:
We are a licensed residential Adult Foster Care facility
We are CARF-accredited
Many of our clients are funded by auto no-fault
We offer a variety of environments to suit the individual from neurobehavioral and
neuro-medical to supported apartments and semi-independent living
Our core services include supported employment, substance abuse counseling, behavior
analysis, nursing & health education, recreational and music therapy
We offer vocational services (skill building, education, employmentfarm where clients
can live and/or work (Enrichment Center)
All care is individualized to cater to each client’s unique needs
How can we help you?
Best way to contact them
Additional topics:
Encore House- group home for elderly clients
Paradise House- extension of our Ann Arbor location in the Upper Peninsula (licensed
and CARF-accredited)
Hoop House
After the Impact – a program for men and women recovering from injuries acquired while
participating in professional sports and military service
ALTBI- Assisted Living for Traumatic Bain Injury Veterans (Loft)
Open beds in unit
Additional Notes, Comments, Ideas, Concerns:
13. Page 13 of 18
External Contact Notes Checklist
Name: ___________________________________ Position: ________________ Unit: ___________________
Date: _____________ Time: ___________ a.m./p.m. Client: ________________________________________
Method of contact: Email Phone Face-to-Face Contact: Guardian Conservator Family
Case Manager Adjuster Physician Lawyer Parole Officer Other _______________________
Purpose: Update Weekly Client Meeting Team Meeting Other __________________
Topics to discuss:
Program changes since last contact
________________________________________________________________________
________________________________________________________________________
Progress in
o PT _______________________________________________________________
o OT ______________________________________________________________
o Speech ___________________________________________________________
o Counseling ________________________________________________________
o Rec ______________________________________________________________
o Music ____________________________________________________________
Behavioral Concerns or Improvements
________________________________________________________________________
________________________________________________________________________
Vocational/Educational Concerns or Improvements
________________________________________________________________________
________________________________________________________________________
Medical Appointments
________________________________________________________________________
________________________________________________________________________
Home visits or Sign-outs
________________________________________________________________________
________________________________________________________________________
Other/Anecdotal
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
14. Page 14 of 18
Follow-up & Relationship-Building Notes Checklist
Name: ___________________________________ Position: ________________ Unit: ___________________
Date: _____________ Time: ___________ a.m./p.m. Location: Email Phone Face-to-Face
Contact Person: __________________________________ Position: _____________________________________
Reiterate/summarize previous topics discussed
________________________________________________________________________
________________________________________________________________________
Indicate how Eisenhower can serve their unique needs
________________________________________________________________________
________________________________________________________________________
Include details specific to contact’s position
________________________________________________________________________
________________________________________________________________________
Ask how else we can help them
________________________________________________________________________
________________________________________________________________________
Best way to keep in contact
________________________________________________________________________
________________________________________________________________________
15. Page 15 of 18
Marketing Infographic
You may utilize this infographic as a way to enhance your email correspondence to give
potential new affiliates a snapshot of what Eisenhower has to offer. Simply attach the file to the
email before sending it out.
16. Page 16 of 18
Putting It All Together
Learning how to market and putting yourself out there can be frightening and daunting
tasks. By utilizing the above tools and strategies, you will have a starting point for referral
success.
Still unsure where to begin? Let’s start with a brand new contact scenario.
On your list of organizations to reach out to is the Ohio Department of Mental Health &
Addiction Services. Look for a program director or resource advocate. On the website you can
find the Director, Tracy J. Plouck, and the Medical Director, Mark Hurst, M.D. Either one of
these people would be suitable contacts. Since only their phone numbers are listed on the
website, you will have to make a phone call. If you are nervous about taking this step, you can
break the ice by sending out a small promotional item to them in advance. This way they will be
able to recall Eisenhower Center when you call them. Print out the “New Contact Notes
Checklist” and have it in front of you before you call. Call them up and utilize the “First
Contact” phone script to get started. Ask for an email address so that you can send them a
confirmation for the meeting you have set up and attach the infographic, or just send them an
email thanking them for their time and attach the infographic. If you have to leave a voicemail,
simply use the “Voicemail” script. Do not fill out a contact notes checklist. Just make a record
of the call that you have made to present to the VP of Operations at the PC meeting. Be sure to
call the day before your meeting to confirm your appointment, or call them the next week to
follow up if you left a voicemail. If you were not able to secure a meeting, be sure to make a
follow up phone call a month after your initial contact to check in and see if they need placement
for their patients/clients. After that a monthly follow-up relationship-building email will suffice.
The following flowchart on page 17 outlines this basic process.
17. Page 17 of 18
New Contact Flowchart
Locate
contact
Send out
promotional item
One week later…
Send email and
attach infographic
Make phone
call
Follow up
phone call
OR
Did you
talk?
One week later…
Yes No
Leave
Voicemail
First Contact
phone script
START
HERE
One week later… One week later…
Follow up email w/
infographic or call
Monthly follow up
phone call or email
18. Page 18 of 18
Afterword
Using these tools can help make referral development easier. With time and practice, you
will become more comfortable with marketing, and your efforts will turn referrals into admits.
As long as you team up with your partner, utilize the tools, methods and strategies that have been
provided and make strong and consistent contact, you will be successful. If you are having
trouble marketing or have any other questions or concerns, be sure to contact the VP of
Operations for support.
***All of the files are available on the (P:) drive under “Referral Development.”***