West at Home is a leading provider of home-based customer contact solutions. They offer flexible staffing with highly educated agents who can improve customer satisfaction and sales. Their security measures and proprietary technology platform ensure customer data protection and optimize agent performance. West at Home customizes solutions for each client's specific needs to deliver superior results through home agent programs.
eResponse Recruitment provides recruitment and staffing solutions for businesses in Worcestershire. They place thousands of temporary workers each year and have hundreds of business customers. Their services include temporary staffing, recruitment process outsourcing, vacancy management, and a talent bank. They aim to provide innovative, flexible, and cost-effective solutions through dedicated account teams and use of technology like an online portal and ID scanning. Their goal is to exceed customer expectations with high quality workers and services.
SAPS XL Technologies is a business process outsourcing company headquartered in Kolkata, India that was incorporated in 2010. It aims to create an environment of optimal production balancing quality and quantity. The company provides various inbound and outbound outsourcing solutions using a world-class facility with redundant systems and has experience in processes like telemarketing, customer service, and technical support. It prides itself on seamless migration of complex processes and competitive costs.
The recruitment firm was established in 1996 and has grown significantly since then. It is certified as ISO 9001:2000 and has over 300 recruiters and offices across India and the US. The firm focuses on permanent staffing, temporary staffing, executive search, and HR outsourcing and consulting across various industries such as IT, pharmaceuticals, banking and more. It prides itself on its quick response time, high conversion ratios, and domain expertise.
From reactive to proactive - How Azur transformed a service helpdesk and boos...Azur Global
In this case study, you will see first hand how Azur worked with our client in dramatically boosting the customer satisfaction of their internal IT helpdesk. When Azur took over the helpdesk, it was plagued by improper incident escalation, significant backlog of incidents and impaired communication between the offshore helpdesk team and the client. Azur turned this around through a managed service model, a SLA driven approach and a delivery playbook that incorporated ITIL best practices and reliable ticketing system. The result? We helped our client increase their business revenues, attained scores in excess of 90% in customer satisfaction and reduced costs.
Tridens is an international IT solutions and software engineering company based in Slovenia. Their mission is to deliver high quality products and services to give customers a competitive edge. They focus on commitment to customers, innovation, technical expertise, and team responsiveness. Tridens has over ten years of experience developing software and managing projects. They aim to consistently exceed customer expectations by delivering flexible, on-time solutions through proven methodologies and a long-term partnership approach.
Dyventive provides audiovisual, staging, and production services for events including general sessions, breakout rooms, presentations, webcasting, and equipment rentals. They offer full event production including set design, lighting, sound, video production and recording, graphics, and staffing. Dyventive works with clients to understand their goals and design customized event experiences within budget that effectively deliver their message to audiences.
The document contains job listings for various roles including Freight Forwarding Technical Support Analyst, PI Consultant, Java Developer, Managed Services Technician, Business Analyst, PSCD Consultant, Business Analyst Manager, and Senior Business Analyst. For each role, responsibilities and required skills are listed, along with contact information to apply. The roles are for various technology consulting companies and involve tasks like software development, technical support, process improvement, and business analysis.
A downloadable brochure from Specialty Answering Service that details their capabilities within their "call center" service. Call center service is different from traditional answering service as the latter is more of a receptionist function where the former is a total business outsourcing.
eResponse Recruitment provides recruitment and staffing solutions for businesses in Worcestershire. They place thousands of temporary workers each year and have hundreds of business customers. Their services include temporary staffing, recruitment process outsourcing, vacancy management, and a talent bank. They aim to provide innovative, flexible, and cost-effective solutions through dedicated account teams and use of technology like an online portal and ID scanning. Their goal is to exceed customer expectations with high quality workers and services.
SAPS XL Technologies is a business process outsourcing company headquartered in Kolkata, India that was incorporated in 2010. It aims to create an environment of optimal production balancing quality and quantity. The company provides various inbound and outbound outsourcing solutions using a world-class facility with redundant systems and has experience in processes like telemarketing, customer service, and technical support. It prides itself on seamless migration of complex processes and competitive costs.
The recruitment firm was established in 1996 and has grown significantly since then. It is certified as ISO 9001:2000 and has over 300 recruiters and offices across India and the US. The firm focuses on permanent staffing, temporary staffing, executive search, and HR outsourcing and consulting across various industries such as IT, pharmaceuticals, banking and more. It prides itself on its quick response time, high conversion ratios, and domain expertise.
From reactive to proactive - How Azur transformed a service helpdesk and boos...Azur Global
In this case study, you will see first hand how Azur worked with our client in dramatically boosting the customer satisfaction of their internal IT helpdesk. When Azur took over the helpdesk, it was plagued by improper incident escalation, significant backlog of incidents and impaired communication between the offshore helpdesk team and the client. Azur turned this around through a managed service model, a SLA driven approach and a delivery playbook that incorporated ITIL best practices and reliable ticketing system. The result? We helped our client increase their business revenues, attained scores in excess of 90% in customer satisfaction and reduced costs.
Tridens is an international IT solutions and software engineering company based in Slovenia. Their mission is to deliver high quality products and services to give customers a competitive edge. They focus on commitment to customers, innovation, technical expertise, and team responsiveness. Tridens has over ten years of experience developing software and managing projects. They aim to consistently exceed customer expectations by delivering flexible, on-time solutions through proven methodologies and a long-term partnership approach.
Dyventive provides audiovisual, staging, and production services for events including general sessions, breakout rooms, presentations, webcasting, and equipment rentals. They offer full event production including set design, lighting, sound, video production and recording, graphics, and staffing. Dyventive works with clients to understand their goals and design customized event experiences within budget that effectively deliver their message to audiences.
The document contains job listings for various roles including Freight Forwarding Technical Support Analyst, PI Consultant, Java Developer, Managed Services Technician, Business Analyst, PSCD Consultant, Business Analyst Manager, and Senior Business Analyst. For each role, responsibilities and required skills are listed, along with contact information to apply. The roles are for various technology consulting companies and involve tasks like software development, technical support, process improvement, and business analysis.
A downloadable brochure from Specialty Answering Service that details their capabilities within their "call center" service. Call center service is different from traditional answering service as the latter is more of a receptionist function where the former is a total business outsourcing.
The document discusses Cynergies, a company that provides IT staffing and solutions for energy and utilities companies. Cynergies aids clients in managing infrastructure, applications, and human capital. They offer staff augmentation, managed services/outsourcing, and rapid application development. Cynergies excels at recruitment strategies and acts as an extension of clients' teams to help them grow successfully.
Uni-Solutions provides lead generation and marketing services. Their business model involves cold calling target accounts to identify decision makers, scheduling meetings with prospects, and ensuring leads are genuinely interested before passing them to clients. They aim to engage in meaningful conversations with high-level executives and provide intensive training to staff so they can effectively represent clients. Uni-Solutions uses a proven methodology tailored to client needs involving strategy, data, profiling, and lead/appointment generation. They can support various industries including IT, telecommunications, manufacturing, education and more.
Biztech is one of the leading Php Web Development companies in India providing a host of web design solutions. We have with us an immensely talented and experienced team of web developers. Our team excels in offering services like Content Management System, Php Development, Offshore Web Development, Open Source Customization, Web Designing, and Custom Web Application Development.
The document discusses Kaba's B-COMM ERP 4 software for integrating time and attendance, shop floor data collection, and access control solutions into SAP ERP systems. It describes Kaba's 20+ year partnership with SAP, with Kaba focusing on data collection and their solutions being certified and fully integrated with SAP. The B-COMM ERP 4 software provides a certified interface between Kaba's solutions and SAP modules to ensure faultless data transfer.
This document profiles a company called Excellence in IT Consulting that has 17 years of experience. It has formed a joint venture with Delphi Computech Group, which has similar expertise, to achieve its objectives of providing technology solutions in Indonesia using local resources. This will create IT jobs for Indonesian graduates. The company aims to win outsourcing work from overseas clients and identify areas like SAP support that can be done remotely from Indonesia. It has expertise in technologies like SAP, CRM, BI and specializes in consulting, implementation, custom software and support services.
Sensiple is a global provider of customer experience solutions with offices in India, Singapore, Omaha, and New Jersey. The document discusses Sensiple's offerings including consulting, managed services, analytics, contact center solutions, and biometrics. It also provides examples of Sensiple's work with clients and highlights their technology competencies.
Presidio provides end-to-end IT solutions through a team of over 500 technology professionals. They help clients identify technology needs, design comprehensive architectures, implement solutions using proven methodologies, and operate and optimize systems for measurable business value. Presidio combines strategic vision, planning skills, and business expertise to deliver reliable IT infrastructures for critical applications.
Donald W Baxter Resume Project Focused ManagerDonaldBaxter
Donald Baxter is a technical service manager with over 12 years of experience in IT outsourcing. He has managed hardware rollout projects for clients such as the Los Angeles Police Department, Disney Studios, Disneyland, and Amgen. Baxter has experience recruiting and staffing technical teams, performing operating system migrations, and providing ongoing technical support. He holds a Bachelor's degree in Information Technology from the University of Phoenix.
RK Information Technologies is an outsourcing company headquartered in Bangalore, India that provides business process outsourcing and knowledge process outsourcing services including bookkeeping, accounting, tax preparation, and payroll services. They work with small and medium-sized businesses globally. Their services are designed to help clients focus on their core business, maintain a competitive edge through lower costs and improved processes, and access world-class capabilities through a flexible and scalable partnership.
Konverge Technologies is an IT infrastructure solutions provider established in 2003 with locations in India and Asia. The company aims to be a global leader in managing the full lifecycle of IT assets for organizations. Konverge offers networking, computing, collaboration, and portal solutions to help customers achieve a competitive edge through technology innovation aligned with business needs. The company has over 900 clients across industries and a team of experienced engineers. Konverge provides comprehensive IT lifecycle solutions including equipment sales, installation, maintenance, and asset recovery.
Lifepals Global turn key outsourcing services are designed to meet the fast changing needs of new-age businesses and range from one-off marketing projects to end-to-end management of Business, sales and marketing programs and provisioning of outsourced business solutions like back office document, technology solutions, go-to-market for new products and services, new markets entry and management of new or existing business and revenue channels etc.
We are not here to do what they all do, we are here to do what we do.
Leverage CRM & Enterprise Apps with GenesysTom Leddy
This document summarizes a presentation about leveraging customer relationship management (CRM) and enterprise applications with Genesys Business Process Routing. The presentation discusses how Genesys can help overcome separation between front and back office applications by integrating analytics, business process management, and communication/CRM. It provides examples of customers who improved processes, increased visibility, and reduced costs. The document also summarizes a specific implementation at Andrew Corporation which integrated Genesys, SAP applications and Avaya to improve customer service and support through routing of all interaction types.
AT&T offers managed hosting solutions for SAP applications that provide security, reliability and performance. Key benefits include predictable monthly costs, high availability of SAP systems, and proactive monitoring and maintenance. Services include hosting SAP applications in AT&T data centers, network management, disaster recovery, compliance services, and application management to offload technical tasks. A smooth transition process is designed to avoid business disruptions when moving to AT&T's hosting platform.
"Empower" is a buzz word that has been pushed around extensively by many Machine Translation (MT) vendors. Empowerment implies by its very nature that you are required to put in some effort to have the control that empowerment promises and of course that you have the necessary experience and skills required to be empowered. In reality, few MT vendors offer little more than the ability to upload translation memories. True MT empowerment comes by having total control and transparency in the entire customization and translation process. MT empowerment also enables the business as a whole to expand its capabilities and reach by performing tasks that were previously unobtainable with a human only translation approach.
This showcase demonstrates on the how Language Studio™ empowers organizations to use MT optimally and strategically by enabling project managers to control and define the MT customization process. Language Studio™ provides a wide range of tools and processes that enable customers to have complete control over their custom MT engines. With the guidance of Language Studio™ Linguists, the process is streamlined with expertise gained from building thousands of custom engines. This expertise is leveraged to meet your specific custom MT requirements. Just like a human translation project, every custom engine is unique and is managed in a similar manner to human translation projects with term definition, style guides and quality assurance.
ConferenceDirect is a full-service meeting solutions company that delivers value by saving clients time and money while securing sought-after conference venues. They provide site selection, contract negotiation, conference management, housing management, and registration services from a single point of contact. ConferenceDirect aims to exceed client goals through professional services, flexibility, and quality reporting. Their extensive industry experience and relationships allow them to negotiate favorable contracts and deliver measurable cost savings.
Talk2Rep Call Centers General Services Brochure 011206jpryan
Talk2Rep provides customer interaction management services including inbound and outbound call centers as well as web chat, email, and fax services. They utilize contact center technology to integrate different communication channels. Talk2Rep's team of multi-lingual representatives ensure excellent customer experiences. The services acquire, retain, and grow customers for clients while reducing costs compared to an in-house call center.
www.avettaglobal.com
Jennifer Smith
Direct: 310 925 2453
Email: jsmith@avettaglobal.com
We look forward to discussing how we can help your business succeed.
Perfect Copy Solutions Pvt. Ltd. is an Indian company that provides managed printing solutions, variable and digital printing, offset printing, printer sales and services, and document scanning and indexing. It has over 150 service engineers across 28 Indian states. Perfect Copy aims to be a trusted brand for printing and scanning through innovations, value to customers, and excellent returns on trust.
A killer whale can live up to 50 years, eats seals, squid, sea lions, penguins, fish, other marine mammals and sea turtles, and reaches sexual maturity between 25-35 years old. Killer whales defend themselves by staying away from ships, have calves as babies, are the largest sea animal, have very sharp teeth, and sneak up to attack their prey.
Danielle Marie Hutchins was born on July 18, 1998 and is 11 years old. She enjoys spending her summers swimming and hanging out with her friends, which include Janna Holder, Kathleen Gray, Rachel Smith, Megan Green, Allison Boothe, Kelsie Megee, Taylor Rogers, and Allison Calloway. Danielle did not provide any additional details about her favorite store, movie, or food in the document.
The document discusses Cynergies, a company that provides IT staffing and solutions for energy and utilities companies. Cynergies aids clients in managing infrastructure, applications, and human capital. They offer staff augmentation, managed services/outsourcing, and rapid application development. Cynergies excels at recruitment strategies and acts as an extension of clients' teams to help them grow successfully.
Uni-Solutions provides lead generation and marketing services. Their business model involves cold calling target accounts to identify decision makers, scheduling meetings with prospects, and ensuring leads are genuinely interested before passing them to clients. They aim to engage in meaningful conversations with high-level executives and provide intensive training to staff so they can effectively represent clients. Uni-Solutions uses a proven methodology tailored to client needs involving strategy, data, profiling, and lead/appointment generation. They can support various industries including IT, telecommunications, manufacturing, education and more.
Biztech is one of the leading Php Web Development companies in India providing a host of web design solutions. We have with us an immensely talented and experienced team of web developers. Our team excels in offering services like Content Management System, Php Development, Offshore Web Development, Open Source Customization, Web Designing, and Custom Web Application Development.
The document discusses Kaba's B-COMM ERP 4 software for integrating time and attendance, shop floor data collection, and access control solutions into SAP ERP systems. It describes Kaba's 20+ year partnership with SAP, with Kaba focusing on data collection and their solutions being certified and fully integrated with SAP. The B-COMM ERP 4 software provides a certified interface between Kaba's solutions and SAP modules to ensure faultless data transfer.
This document profiles a company called Excellence in IT Consulting that has 17 years of experience. It has formed a joint venture with Delphi Computech Group, which has similar expertise, to achieve its objectives of providing technology solutions in Indonesia using local resources. This will create IT jobs for Indonesian graduates. The company aims to win outsourcing work from overseas clients and identify areas like SAP support that can be done remotely from Indonesia. It has expertise in technologies like SAP, CRM, BI and specializes in consulting, implementation, custom software and support services.
Sensiple is a global provider of customer experience solutions with offices in India, Singapore, Omaha, and New Jersey. The document discusses Sensiple's offerings including consulting, managed services, analytics, contact center solutions, and biometrics. It also provides examples of Sensiple's work with clients and highlights their technology competencies.
Presidio provides end-to-end IT solutions through a team of over 500 technology professionals. They help clients identify technology needs, design comprehensive architectures, implement solutions using proven methodologies, and operate and optimize systems for measurable business value. Presidio combines strategic vision, planning skills, and business expertise to deliver reliable IT infrastructures for critical applications.
Donald W Baxter Resume Project Focused ManagerDonaldBaxter
Donald Baxter is a technical service manager with over 12 years of experience in IT outsourcing. He has managed hardware rollout projects for clients such as the Los Angeles Police Department, Disney Studios, Disneyland, and Amgen. Baxter has experience recruiting and staffing technical teams, performing operating system migrations, and providing ongoing technical support. He holds a Bachelor's degree in Information Technology from the University of Phoenix.
RK Information Technologies is an outsourcing company headquartered in Bangalore, India that provides business process outsourcing and knowledge process outsourcing services including bookkeeping, accounting, tax preparation, and payroll services. They work with small and medium-sized businesses globally. Their services are designed to help clients focus on their core business, maintain a competitive edge through lower costs and improved processes, and access world-class capabilities through a flexible and scalable partnership.
Konverge Technologies is an IT infrastructure solutions provider established in 2003 with locations in India and Asia. The company aims to be a global leader in managing the full lifecycle of IT assets for organizations. Konverge offers networking, computing, collaboration, and portal solutions to help customers achieve a competitive edge through technology innovation aligned with business needs. The company has over 900 clients across industries and a team of experienced engineers. Konverge provides comprehensive IT lifecycle solutions including equipment sales, installation, maintenance, and asset recovery.
Lifepals Global turn key outsourcing services are designed to meet the fast changing needs of new-age businesses and range from one-off marketing projects to end-to-end management of Business, sales and marketing programs and provisioning of outsourced business solutions like back office document, technology solutions, go-to-market for new products and services, new markets entry and management of new or existing business and revenue channels etc.
We are not here to do what they all do, we are here to do what we do.
Leverage CRM & Enterprise Apps with GenesysTom Leddy
This document summarizes a presentation about leveraging customer relationship management (CRM) and enterprise applications with Genesys Business Process Routing. The presentation discusses how Genesys can help overcome separation between front and back office applications by integrating analytics, business process management, and communication/CRM. It provides examples of customers who improved processes, increased visibility, and reduced costs. The document also summarizes a specific implementation at Andrew Corporation which integrated Genesys, SAP applications and Avaya to improve customer service and support through routing of all interaction types.
AT&T offers managed hosting solutions for SAP applications that provide security, reliability and performance. Key benefits include predictable monthly costs, high availability of SAP systems, and proactive monitoring and maintenance. Services include hosting SAP applications in AT&T data centers, network management, disaster recovery, compliance services, and application management to offload technical tasks. A smooth transition process is designed to avoid business disruptions when moving to AT&T's hosting platform.
"Empower" is a buzz word that has been pushed around extensively by many Machine Translation (MT) vendors. Empowerment implies by its very nature that you are required to put in some effort to have the control that empowerment promises and of course that you have the necessary experience and skills required to be empowered. In reality, few MT vendors offer little more than the ability to upload translation memories. True MT empowerment comes by having total control and transparency in the entire customization and translation process. MT empowerment also enables the business as a whole to expand its capabilities and reach by performing tasks that were previously unobtainable with a human only translation approach.
This showcase demonstrates on the how Language Studio™ empowers organizations to use MT optimally and strategically by enabling project managers to control and define the MT customization process. Language Studio™ provides a wide range of tools and processes that enable customers to have complete control over their custom MT engines. With the guidance of Language Studio™ Linguists, the process is streamlined with expertise gained from building thousands of custom engines. This expertise is leveraged to meet your specific custom MT requirements. Just like a human translation project, every custom engine is unique and is managed in a similar manner to human translation projects with term definition, style guides and quality assurance.
ConferenceDirect is a full-service meeting solutions company that delivers value by saving clients time and money while securing sought-after conference venues. They provide site selection, contract negotiation, conference management, housing management, and registration services from a single point of contact. ConferenceDirect aims to exceed client goals through professional services, flexibility, and quality reporting. Their extensive industry experience and relationships allow them to negotiate favorable contracts and deliver measurable cost savings.
Talk2Rep Call Centers General Services Brochure 011206jpryan
Talk2Rep provides customer interaction management services including inbound and outbound call centers as well as web chat, email, and fax services. They utilize contact center technology to integrate different communication channels. Talk2Rep's team of multi-lingual representatives ensure excellent customer experiences. The services acquire, retain, and grow customers for clients while reducing costs compared to an in-house call center.
www.avettaglobal.com
Jennifer Smith
Direct: 310 925 2453
Email: jsmith@avettaglobal.com
We look forward to discussing how we can help your business succeed.
Perfect Copy Solutions Pvt. Ltd. is an Indian company that provides managed printing solutions, variable and digital printing, offset printing, printer sales and services, and document scanning and indexing. It has over 150 service engineers across 28 Indian states. Perfect Copy aims to be a trusted brand for printing and scanning through innovations, value to customers, and excellent returns on trust.
A killer whale can live up to 50 years, eats seals, squid, sea lions, penguins, fish, other marine mammals and sea turtles, and reaches sexual maturity between 25-35 years old. Killer whales defend themselves by staying away from ships, have calves as babies, are the largest sea animal, have very sharp teeth, and sneak up to attack their prey.
Danielle Marie Hutchins was born on July 18, 1998 and is 11 years old. She enjoys spending her summers swimming and hanging out with her friends, which include Janna Holder, Kathleen Gray, Rachel Smith, Megan Green, Allison Boothe, Kelsie Megee, Taylor Rogers, and Allison Calloway. Danielle did not provide any additional details about her favorite store, movie, or food in the document.
This document discusses the benefits of obtaining a business management degree, including the types of degrees available, requirements, time commitments, career opportunities, and financial benefits. Degrees range from Associate to Doctorate levels and can be obtained fully online or in person. Higher degrees provide access to higher level management and leadership roles with greater salaries compared to having only a high school diploma.
This document provides perspective on appreciating what you have by considering those who have less. It suggests that while some things may seem unfair or lacking in one's own life, others have it much worse. It encourages enjoying life as it is and recognizing that there will always be those worse off. It closes by stating this email should circulate forever to spread its message.
This document discusses how utilizing home agents can improve customer satisfaction for companies. It notes that home agents typically have lower turnover, higher quality work like fewer errors, and better scheduling flexibility compared to traditional brick-and-mortar agents. The document provides an example of how ProFlowers improved customer satisfaction rates by over 10% by partnering with West at Home to transition to a hybrid home agent model.
This white paper discusses alternatives to offshore outsourcing for customer service programs, focusing on the potential for home-based agents. It outlines reasons companies outsource such as costs, quality and experience. Offshoring can reduce costs significantly but often impacts quality through language barriers. The paper examines "at-home" agents as an alternative, describing improved security, hiring practices and training for home agents. It provides an example of a company using a home agent program successfully to lower costs while maintaining quality customer service.
The document discusses how utilizing home agents can help contact centers reach peak efficiency. It notes that staffing is the biggest challenge for contact centers. Home agents provide more flexibility than brick-and-mortar centers to adjust staffing levels quickly. Home agents also have higher skills on average, lower turnover, and lower costs. Outsourcing home agents to companies like West at Home provides additional scalability and expertise to help contact centers meet variable call volume demands.
West at Home is a leading provider of home-based agent solutions that helps companies deliver superior customer service through highly trained agents working from home. They employ over 14,500 home-based agents across 27 states to handle over 4,000 applications per week for clients. Frost & Sullivan recognizes West at Home as a leader in the home-based agent industry due to their consistent innovation.
Sterlite provides a full spectrum of IT services and solutions to organizations. It is committed to delivering high quality services and has extensive experience working with companies like Motorola, Pepsi, and JP Morgan Chase. Sterlite uses a rigorous screening and onboarding process for consultants and provides training opportunities to encourage continued learning. It aims to increase clients' productivity while lowering costs through offerings like project management and outsourcing services.
Task Network Inc. is a business process outsourcing company that aims to help businesses outsource their back office tasks to a skilled offshore workforce. This allows business owners to save 50-70% on operational costs and focus on more important aspects of running their business. Task Network handles all aspects of outsourcing, including recruiting qualified candidates, setting up required technology infrastructure, providing ongoing management, and ensuring tasks are completed to clients' satisfaction. Their goal is to form long-term partnerships with clients and help their businesses become more efficient, productive and profitable through outsourcing administrative support and other business processes.
Task Network Inc. is a business process outsourcing company that aims to help businesses outsource their back office tasks to a skilled offshore workforce. This allows business owners to save 50-70% on operational costs and focus on more important aspects of running their business. Task Network handles all aspects of outsourcing, including recruitment, training, and ongoing management of staff. Their goal is to become a reliable partner for clients and help them become more efficient, productive, and profitable.
Task Network Inc. is a business process outsourcing company that aims to help businesses outsource their back office tasks to a skilled offshore workforce. This allows business owners to save 50-70% on operational costs and focus on more important aspects of running their business. Task Network handles all aspects of outsourcing, including recruitment, training, management, and ensuring security and quality of work. Their goal is to form long-term partnerships with clients and help their businesses become more efficient, productive, and profitable.
Task Network Inc. is a business process outsourcing company that aims to help businesses become more efficient and profitable by outsourcing administrative tasks. It recruits and manages skilled employees in the Philippines to perform tasks for client companies for a fraction of the cost of hiring employees locally. Task Network handles all aspects of outsourcing, including recruitment, training, facilities, equipment, and ongoing management to provide an all-in-one outsourcing solution. The company aims to form long-term partnerships with clients and ensure security, quality of work, and satisfaction.
Task Network Inc. is a business process outsourcing company that aims to help businesses outsource their back office tasks to a skilled offshore workforce. This allows business owners to save 50-70% on operational costs and focus on more important aspects of running their business. Task Network handles all aspects of outsourcing, including recruiting qualified candidates, setting up required technology infrastructure, providing ongoing training and management, and ensuring tasks are completed to clients' satisfaction. Their goal is to form long-term partnerships with clients and help their businesses become more efficient, productive and profitable through outsourcing administrative support and other business processes.
Task Network Inc. is a business process outsourcing company that aims to help businesses outsource their back office tasks to a skilled offshore workforce. This allows business owners to save 50-70% on operational costs and focus on more important aspects of running their business. Task Network handles all aspects of outsourcing, including recruitment, training, and ongoing management of staff. Their goal is to become a reliable partner for clients and help them become more efficient, productive, and profitable.
Task Network Inc. is a business process outsourcing company that aims to help businesses become more efficient and profitable by outsourcing back office tasks. It recruits and manages skilled employees in the Philippines to perform tasks for client companies for a fraction of the cost of hiring employees locally. Task Network handles all aspects of outsourcing, including recruitment, training, facilities, equipment, and ongoing management to provide an all-in-one outsourcing solution. Its goal is to form long-term partnerships with clients and help them focus on core business activities while outsourced tasks are completed reliably and to a high standard.
Task Network Inc. is a business process outsourcing company that aims to help businesses outsource their back office tasks to a skilled offshore workforce. This allows business owners to save 50-70% on operational costs and focus on more important aspects of running their business. Task Network handles all aspects of outsourcing, including recruitment, training, and ongoing management of staff. Their goal is to become a reliable partner for clients and help them become more efficient, productive, and profitable.
Next2Call is a leading provider of ISP, BPO, and IT services with over 5 years of experience. They have over 500 seats across major Indian cities. Next2Call believes in innovative, integrated solutions to enhance customer value through process standardization. Their best-in-class solutions help clients achieve operational excellence by reducing costs and improving service quality. Next2Call has an in-house team of developers and designers constantly searching for new ideas and solutions.
Akvelon is an IT and software consulting firm based in Bellevue, Washington that helps clients achieve strategic goals and solve difficult technical problems. It has over 100 employees and offices globally. Akvelon is a Microsoft Gold Certified Partner with many Microsoft Certified Professionals on staff and experience delivering projects for both large corporations and government agencies in areas like Microsoft Dynamics, SharePoint, and mobile applications. Akvelon offers engagement models such as building custom project teams for clients or extending their existing teams.
The document introduces Next2Call, a leading provider of BPO and IT services with over 8 years of experience. It offers a range of contact center and back office services across industries. These include inbound and outbound call services, infrastructure services, and data and affiliate marketing services. Next2Call aims to deliver best-in-country multilingual customer service across phone, email, chat and social media with a focus on security, reporting and value-added technologies.
NSPIRE BPO Services is a BPO company located in Noida, India with over 50 years of combined experience in the BPO industry. The company provides various customer service operations such as inbound calls, outbound calls, and technical support. NSPIRE has strict quality control processes and security protocols to ensure accurate and secure service delivery. New employees go through background checks, testing, and interviews to assess their skills and fit for client programs.
The Digital Group (T/DG), is a Global Information Technology, Services and Consulting Company. We deliver solutions that enable our clients to run their business efficiently.
V-Tech Services Pvt Ltd is a process-driven company that provides one-stop solutions including recruitment, office automation, and range management services to help clients achieve their goals efficiently. The company aims to obtain ascendancy for clients by assessing their needs and recommending best services to support their growth while reducing time, resources and costs. V-Tech Services focuses on quality of service and consistency through staffing, training, technology solutions and cost optimization. The company's vision is to continuously improve its ability to provide an increasing range of promotional products and services through an all-in-one package to clients and vendors.
This document provides an overview of services offered by WayPoint Technologies to help clients with business processes, software development, document solutions, and IT infrastructure. The services include business process consulting, software development, custom integrations, document scanning and management, network design/implementation, and server management. Clients can rely on WayPoint's experienced teams and predictive methodology to deliver projects on time and on budget.
This document provides an overview of a business proposal from 1 Stop Solution for outsourcing needs. It outlines the company's vision to become a best-in-class IT services provider with global standards. The company's mission is to help clients achieve their business objectives through innovative technology solutions. Key services include 24/7 technical support, software development, and independent verification and validation. The company aims to form long-term partnerships and consistently deliver high quality products and services across industries. Contact information is provided at the end to discuss potential outsourcing opportunities.
Twilight Softwares is a software development company that provides solutions for enterprise applications, mobile applications, and web applications. It has over 100 employees with 15+ years of experience working across various domains. The company has headquarters in Florida and an offshore development office in Puducherry, India. Twilight Softwares' vision is to deliver disruptive products to 10 million global users by 2020 and be among the top Fortune 500 companies. The company's mission is to deliver world-class products and services with integrity while focusing on new markets.
Advantages of Remote IT Staff Augmentation for your BusinessMind IT Systems
Businesses today, in this ever-changing world of technology, are constantly facing the immense challenge of seeking the right talent for their software development needs. In such a scenario, hiring resources from overseas can be the best solution.
Gender and Mental Health - Counselling and Family Therapy Applications and In...PsychoTech Services
A proprietary approach developed by bringing together the best of learning theories from Psychology, design principles from the world of visualization, and pedagogical methods from over a decade of training experience, that enables you to: Learn better, faster!
This presentation was provided by Rebecca Benner, Ph.D., of the American Society of Anesthesiologists, for the second session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session Two: 'Expanding Pathways to Publishing Careers,' was held June 13, 2024.
How to Download & Install Module From the Odoo App Store in Odoo 17Celine George
Custom modules offer the flexibility to extend Odoo's capabilities, address unique requirements, and optimize workflows to align seamlessly with your organization's processes. By leveraging custom modules, businesses can unlock greater efficiency, productivity, and innovation, empowering them to stay competitive in today's dynamic market landscape. In this tutorial, we'll guide you step by step on how to easily download and install modules from the Odoo App Store.
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Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) CurriculumMJDuyan
(𝐓𝐋𝐄 𝟏𝟎𝟎) (𝐋𝐞𝐬𝐬𝐨𝐧 𝟏)-𝐏𝐫𝐞𝐥𝐢𝐦𝐬
𝐃𝐢𝐬𝐜𝐮𝐬𝐬 𝐭𝐡𝐞 𝐄𝐏𝐏 𝐂𝐮𝐫𝐫𝐢𝐜𝐮𝐥𝐮𝐦 𝐢𝐧 𝐭𝐡𝐞 𝐏𝐡𝐢𝐥𝐢𝐩𝐩𝐢𝐧𝐞𝐬:
- Understand the goals and objectives of the Edukasyong Pantahanan at Pangkabuhayan (EPP) curriculum, recognizing its importance in fostering practical life skills and values among students. Students will also be able to identify the key components and subjects covered, such as agriculture, home economics, industrial arts, and information and communication technology.
𝐄𝐱𝐩𝐥𝐚𝐢𝐧 𝐭𝐡𝐞 𝐍𝐚𝐭𝐮𝐫𝐞 𝐚𝐧𝐝 𝐒𝐜𝐨𝐩𝐞 𝐨𝐟 𝐚𝐧 𝐄𝐧𝐭𝐫𝐞𝐩𝐫𝐞𝐧𝐞𝐮𝐫:
-Define entrepreneurship, distinguishing it from general business activities by emphasizing its focus on innovation, risk-taking, and value creation. Students will describe the characteristics and traits of successful entrepreneurs, including their roles and responsibilities, and discuss the broader economic and social impacts of entrepreneurial activities on both local and global scales.
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
Br wah west_at_home
1. West at HomeWest at HomeWe
West at Home ®
Customer Contact Solutions
2. Why Choose
Home Agents?
Now, more than ever, many of the
largest and most recognized brands
in the world have turned to the proven
benefits of home agents. These
agents help them provide a higher
level of care to their customers,
improve staffing flexibility and drive
greater results. As the leading
provider of home-based agent
solutions, West at Home is uniquely
positioned to help your company
capitalize on this growing trend.
3. Why Choose
West at Home?
West at Home provides your company with better educated
agents, who deliver higher quality, unmatched service and
professionalism. By combining these highly skilled people
with our cutting-edge technology, effective training methods,
extensive agent management tools and quality monitoring
systems, we can help your company deliver a superior
customer experience. Here are just a few of the advantages
of West at Home:
Flexible and Scalable Staffing
100% increase in the ability to flex staffing up or
down to meet changing call patterns. West at
Home is a highly scalable solution with thousands of agents at your disposal
who can be scheduled in half-hour segments. This level of flexibility
allows us to deliver the optimum number of agents only when you need
them helping you maximize call handling and minimize idle agent costs.
Higher Quality Agents
80% of West at Home agents have some form of
college education compared to only 34% in call
centers. On average, these higher quality agents help increase sales
conversions by 15% and provide a 10% increase in quality against Key
Performance Indicators.
Superior Data Security
24 points of security at the network, desktop and agent
levels create a highly secure environment for our clients.
From background checks to PCI compliance and a locked-down desktop,
our security measures help give you peace of mind that your valuable
customer data is safe.
Reduced Costs
and Improved Productivity
10-15% average reduction in cost per call
utilizing home-based agents versus
traditional call center agents. Because our agents are highly educated
and motivated, we have also experienced a 10% increase in agent
production versus traditional call center agents.
4. West at Home
Delivering the service your customers demand a
The West at Home Difference
As one of the pioneers and leading providers of home-based agents, we have developed
unique processes, tools and technology that separate West at Home from all other home agent
solutions. We employ these key differentiators throughout our home agent program.
Hiring the Ideal Home Agent Scheduling to Achieve
At the heart of every West at Home program we Peak Efficiency
develop are the extraordinary employees we are West at Home’s robust online workforce
able to recruit and hire from around the country. management system, Spectrum®, helps us deliver
Every week we receive thousands of applications. a high level of scheduling flexibility to meet
We then utilize advanced application and profiling unexpected staffing needs. We empower our home-based agents with the
tools, including background checks, to focus on candidates with specific ability to easily create a customized schedule that fits their needs, lifestyle
skill sets, brand affinity and experience. Not only does this give us the and skill sets. This flexibility creates a more satisfied worker, resulting in
ability to hire only the best of the best for your specific needs, but it increased performance and lower attrition rates.
allows us to accelerate the hiring process to get your program up and G Spectrum Workforce Management System
running as quickly as possible. G Agent empowered scheduling
G Employee-based model G Scheduling available in half-hour segments
G 100% virtual recruiting and hiring G Lower attrition rates
G Profile automation
G Skills-based hiring
Delivering Operational
Excellence
Training for Success Monitoring, measuring and managing a large
West at Home’s comprehensive training processes pool of home-based agents is no trivial task. Our
give our agents a thorough understanding of your dedicated, experienced and consultative team
products or services, helping to protect your makes sure your program operates at peak
brand and allowing our home agents to perform efficiency, while real-time, multi-channel communication helps deliver
at the highest levels. Our state-of-the-art virtual training capabilities important program information to our agents. We employ Performance
remove geographical constraints and allow us to train more agents Assessment Liaisons who provide remote support to our home agents for
simultaneously, leading to a 40% reduction in training times. West at all issues including performance assesments and agent coaching. To help
Home’s dedicated team of training experts have over 15 years experience you manage your program, we give you secure access to online reporting
in the design and development of virtual or computer-based training. Our that puts critical information at your fingertips. From a global perspective
processes help produce agent quality scores that are equal to or better to granular detail, we give you the actionable and real-time data you need
than traditional brick-and-mortar training methods. to make educated and timely decisions.
G Computer-based training or classroom hybrid G 8-to-1 Performance Assessment Liaison (Supervisor) to agent ratio
G Dedicated internal training development team G Call/Data recording and real-time Voice-of-the-Customer surveys
G Reduced training times lead to accelerated program ramps G Multi-channel and real-time agent communications
G Learning Content Management System G V-Portal and Data Mart Performance Reporting
5. nd the results your business needs.
A Focus on Quality Move Beyond
West at Home consistently delivers a high level of service to your customers. While much of our success is due
the Ordinary
to the higher caliber agents we choose as employees, we also utilize the tools necessary to ensure that we meet
or exceed your quality goals. Call/data information is recorded and end-of-shift feedback is utilized to help coach
with West
agents and reinforce key points. We also conduct real-time Voice-of-the-Customer surveys to help drive first at Home
call resolution and increase customer satisfaction.
A Flexible and Scalable
Infrastructure
When every contact counts, technology and
infrastructure can have a major impact on the
success of your home agent program. We start
with the industry’s most reliable platform to
simultaneously direct voice, data and desktop applications to any remote
location. We then utilize skills and performance-based routing to ensure
that every call will be answered by the most qualified agent. The West
at Home team is constantly working to keep our platform on the
cutting-edge. In fact, we have developed 14 separate patent-pending
technologies that help us deliver unparalleled results for your company.
G Flexible routing technology with multiple ACD options The West at Home West at Home is an
G Skills-based routing Locked-Down Desktop award-winning service from
G 14 patents pending
West at Home’s patent-pending West Corporation, the
G Industry-leading uptime
Locked-Down Desktop Security nation’s leading provider of
Environment remotely locks down a outsourced communication
Keeping Your Valuable home agent’s existing computer
Customer Data Safe solutions. Every home agent
during a work session, preventing
From the agents we hire and the tools they use, to program is customized from
them from performing non-approved
our network infrastructure, West at Home’s security the ground up by working
operations such as cut, copy, paste
measures provide you with peace of mind that your closely with our clients to
valuable customer data is safe. Data security starts or print. The program also restricts
the use of wireless connectivity and determine the optimum
with our agents and our screening processes to ensure that only those
individuals with the highest levels of integrity are hired. Every West at unauthorized ports or virtual solution to meet their specific
Home agent operates in our patent-pending Locked-Down Desktop machines. Once the agent’s shift needs. We then leverage
Security Environment. We also utilize one of the most stringent is complete, the desktop is restored our twenty-plus years of
authentication processes to prevent unauthorized individuals from accessing
to its native state – ensuring the customer contact experience
critical client data. We work closely with our partners to customize unique
privacy, integrity and confidentiality and operational expertise to
security procedures and comply with industry security and privacy
standards, such as the Payment Card Industry Data Security Standard of your customer data. help companies unleash the
(PCI-DSS), the Health Insurance Portability and Accountability Act (HIPAA) power of home-based
and Sarbanes-Oxley (SOX).
agents – helping them go
G 24 points of security
For more information about West at Home call: beyond the ordinary to
G Single sign-on
G Stringent agent authentication processes 800-841-9000 deliver extraordinary care
G PCI, HIPAA and SOX compliant or visit westathome.com and unparalleled results.