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Corporate Booklet
- 1. Vi rtu al Sta ffin g | In frastructure | Technology
- 2. 2 B US I N E S S P R O C E S S O U T S O U R C I N G One of the biggest challenges that business owners face is finding the time and resources to do it all. Each business owner has to wear multiple different hats, from administration, sales, marketing, and operations to customer service. Managing an ever expanding list of responsibilities is an inevitable part of running a business and finding the time to do it all can be a huge challenge. Task Network Inc. was created to solve this problem. By helping businesses manage and complete their back office administrative tasks, business owners are able to free up their valuable time to focus on more important aspects of their business. Task Network Inc. is a Canadian owned and operated business process outsourcing company, which is incorporated in both Canada and the Philippines. With our head office centrally located in Toronto, Canada, Task Network Inc. provides its customers with a highly skilled, cost-effective, offshore workforce to help facilitate back office administrative support for North American businesses. Our fulfilment operations office is located in the financial business district of Metro Manila, Philippines, where About Us Our business is to help your business!
- 3. 3 Virtu a lSta ffing | Infr a str u ctu r e | T echn ology the work is performed and completed remotely. The same quality of work is completed in our state-of-the-art office facilities in the Philippines, for a fraction of the cost. Fortune 500 companies from around the world have trusted the Philippine workforce with their most valuable asset, their customers. Whether you are a small business in need of an employee or a large corporation in need of an entire department, we can help facilitate your business outsourcing needs by applying our expertise to administrative support, managed services, customer service support, customer acquisition, or technical support services. Task Network Inc. has streamlined the outsourcing process and has developed an all-in-one solution to make it convenient for businesses to outsource business tasks. We pride ourselves on implementing and managing customized solutions for our clients. Our significantly low hourly rate includes the following: labour, employee benefits, office facilities, computer equipment, infrastructure, technology, on-site management, training and development, human resources, employee taxes, insurance, IT support, payroll, security and employee incentive programs. Task Network Inc. aims to create a long-term partnership with our business clients to assist them in becoming more efficient, productive, and profitable. We have implemented rigorous security precautions to ensure the security and confidentiality of our customers’ business accounts. Task Network Inc. strives to be the most reliable outsourcing service company by becoming an important extension of our clients’ businesses. Our goal is to deliver results, provide an exceptional return on investment, save our customers’ time and money, and help our custom- ers reach and surpass their business goals. With Task Network Inc. as your strategic partner, you will be aligned with a company whose value proposition includes quality, integrity and in- novation. Our proven methodology has made a significant impact in attaining and exceeding our customers’ goals by partnering for success.
- 4. 4 B US I N E S S P R O C E S S O U T S O U R C I N G To provide businesses with a highly skilled, cost-effective, offshore workforce and to assist our clients to become more efficient, productive, and profitable, by outsourcing the back office administrative support service operations What is Business Process Outsourcing? Business process outsourcing is the delegation of an organization’s repeated non- core and core business process to an outside provider who becomes responsible for performing and managing the outsourced function or process. Task Network Inc. specializes in outsourced administrative support services. Whether you are a small business in need of an employee or a large corporation in need of an entire department, we can help facilitate your business outsourcing requirements. Any business function that is completed on a regular basis can be outsourced to an offshore workforce to minimize operational costs. Our services include: • Administrative Support • Virtual Assistant • Data Entry • Contact Management • Email Management • Sales Support • Social Media Management • Payroll Support • Accounting Services • Schedule Management • Database Management • Customer Service Support • Secretarial Services • Paralegal Support • Collections & Retention Support • Online Chat Support • Customer Acquisition • Call Answer Services • Verification Services • Activation Services • Helpdesk Services • Billing & Settlements • Account Setup Services • Auditing Services • Product Ordering Support • Fulfillment Services • Online Research Services • Transcription Services • Fax Processing Services Mission Statement services
- 5. 5 Virtu a lSta ffing | Infr a str u ctu r e | T echn ology The Process how it works 1 Consultation Together, we will discuss and identify your business outsourcing requirements to determine the BPO package that best suits your business needs. We will discuss specified skillset requirements for your staff, identify the number of employees needed, and outline any other special requests. 3 Operating System Setup We will assist your company with the setup of required computer systems, VOIP dedicated telephone numbers, specific software programs, networking requirements, remote access requirements, and other system operating requests to satisfy your business needs. Once the setup is complete, we will then test and ensure that all programs and systems are running smoothly. 2 Recruitment We recruit, test, screen, interview, verify, and hire qualified candidates on your behalf, saving you time, stress, and hassle in the recruitment process. A five-layer interview process will be conducted to ensure that qualified and experienced candidates are selected. After a rigorous set of interviews and testing requirements with our Management Team, we will endorse the best suitable candidate for your company. A Skype interview will be scheduled for your final approval. 4 Training Employee training will be conducted by your company to ensure that all of your business outsourcing requirements are met. Specific tasks, duties, and responsibilities will be outlined by your company during the training period with your dedicated staff. Training meetings can be completed online via GotoMeeting and Skype. 5 Go Live Once all of the system testing and employee training have been completed, your offshore staff will be ready to go live! Your offshore workforce will now be ready to work during your specified time zone. 6 On-going Staff Management Our on-site Management Team will ensure the productivity and efficiency of your offshore workforce. Our on-site managers will ensure that your staff is motivated and that they are working in a positive workplace environment. Rewards and incentives will be awarded to employees who demonstrate a high level of performance and customer service. Our management team is committed to assisting you and your staff when required.
- 6. 6 B US I N E S S P R O C E S S O U T S O U R C I N G Skilled Offshore Workforce We screen, test, and recruit highly skilled and educated employees in the Philippines who are fluent in English and have a strong business administration background. Your company will be provided with a reliable and dedicated workforce that will work exclusively for your organization. Save Time & Money Save 50%-70% off of operational costs, which will help your company be more efficient, productive, and profitable. Security, Privacy & Confidentiality We have implemented rigorous security precautions within our staff, organization, office facilities, data storage, and online operating systems to ensure the security and confidentiality of your business account. Our company operates within a paperless environment to protect confidential information. All-in-One Solution We manage the entire outsourcing process to ensure the convenience and ease of hiring an offshore workforce. Our significantly low hourly rate includes the following: labour, employee benefits, office facilities, computer equipment, infrastructure, technology, on-site management, training and development, human resources, employee taxes, insurance, electricity, internet, IT support, payroll, security, and employee incentive programs. BENEFITS Value Proposition
- 7. 7 Virtu a lSta ffing | Infr a str u ctu r e | T echn ology Scalable & Flexible We do not require any long-term commitments. Our contracts are month-to-month and you can cancel your service anytime without any penalties. Your company can easily scale up depending on your business requirements. Satisfaction Guaranteed Tasks are not considered complete until you are 100% satisfied. We stand by the quality of our work and guarantee that it will be completed to your satisfaction. We have implemented a Service Level Agreement to clearly outline our commitment to your organization. Superior Technology We have invested in the latest cutting edge IT technology, infrastructure, cloud platforms, communication tools, contact centre hardware, software programs, and in a state-of-the-art office facility. Operational Expertise We specialize in the business process outsourcing industry. Our employees have years of experience in Human Resources, Information Technology, Management, Marketing, Business Development, and Operations. Executive Leadership We have assembled the top talent to lead our organization to superior ranking within the business process outsourcing industry and to ensure that our clients receive unparalleled customer service. Communication Tools Communication tools such as email, voice calls, video calls, chat messaging, dedicated local telephone number, fax, online meeting software, screen sharing, video conferencing, file sharing, and text messaging are used to ensure regular contact with all virtual employees. Trust Fortune 500 companies (e.g., IBM, DELL, Pay Pal, HSBC, Telus International, Capital One, Microsoft etc.) from around the world have trusted the Philippine workforce with their most valuable asset, their customers. Reporting Daily reports from employees are provided to our clients, which outline tasks that have been completed.
- 8. 8 B US I N E S S P R O C E S S O U T S O U R C I N G Time Zones Our staff will work during your preferred time zone. Canadian Owned Task Network Inc. is a Canadian owned business outsourcing company that is incorporated both in Canada and the Philippines. Employees in the Philippines are managed by a Canadian management team. Our head office is centrally located in the heart of Downtown, Toronto. Feel free to call, email or visit us in person. We are excited to hear from you! Language & Culture The Philippines has the third largest English speaking population in the world! The English language is used in education, business, commerce, and government. Canadian and Filipino culture share many similarities, from music, fashion, lifestyle and food to entertainment, which help bridge the gap of both countries. Office Facilities All of our employees in the Philippines work from our state-of-the-art fulfilment operations office, which is located in the financial business district of Metro Manila, Philippines. We provide our employees with a professional and secure working environment. Charity Task Network Inc. recognizes the importance of education, training, and development for the youth of the Philippines. Education provides the highest return of any social investment and creates tremendous career and growth opportunities for new graduates. Task Network Inc. will continue to reinvest in the future of the Philippine workforce by donating a portion of their revenue to help finance the tuition fees of underprivileged children in the Philippines. Sharper Focus on Core Business Outsourcing gives companies more time to focus on their core business of selling the products or services they deliver, while having non-core competencies taken care of by their offshore workforce. Improved Quality Achieve quality improvements to a service or system. Outsourcing may create new and improved workflow systems that increase efficiencies and drive the errors out of processes. Superior Customer Service Task Network Inc. aims to deliver superior customer service to your organization and your clients. Every single human interaction will be personalized and touched with excellence, respect, courteousness, and integrity crafted into an innovative solution. Employee Replacement Guarantee We offer our clients a three month replacement guarantee for all virtual employees. If, for whatever reason, our clients are not satisfied with the performance of their virtual employee, we are more than happy to replace their virtual employee at no additional cost.
- 9. 9 Virtu a lSta ffing | Infr a str u ctu r e | T echn ology Our low hourly rate includes all of the following: • Labour • Mandatory benefits for employees in the Philippines (13th Month Pay, Service Incentive Leave, SSS, ECC, PhilHealth, HDMF – Pag-Ibig) • Management of Employees • Human Resources Duties • Employee Taxes • Insurance • Absorbing Legal Risks • Office Facility Space • Payroll for Employees • Computer Equipment • IT Solutions • IT Infrastructures • Office Electricity • Internet • 24/7 Building Security • Staff Incentive Program PRICING Save 50%-70% off of Operational Costs Full-Time Package $7.90 / HR Included Monthly Hours 160 Hours Hours Per day 8 Hours
- 10. 10 B US I N E S S P R O C E S S O U T S O U R C I N G Task Network Inc. Security Protocols Task Network Inc. has created a Privacy and Confidential- ity Agreement that must be reviewed and signed by our business customers and our employees. The security and confidentiality of our business clients’ accounts is our utmost priority. We want to ensure that all measures are taken to protect the sensitivity of all important data that is provided. Employee Security Upon hiring qualified candidates, our management team outlines and enforces our strict privacy policy with our staff. Employees must understand and sign a Privacy and Confidentiality Agreement upon job acceptance. Our employees recognize that any breach of privacy and confidentiality will result in immediate termination and legal action will be taken. In addition, cellular devices are strictly prohibited during work hours. security & privacy We have implemented rigorous security precautions within our staff, organization, office facilities, data storage, and online operating systems to ensure the security and confidentiality of your business account. Security, Privacy & Confidentiality
- 11. 11 Virtu a lSta ffing | Infr a str u ctu r e | T echn ology Office Facility Security Features • 24/7 security on office premises • Security card required for all employees • CCTV IP security cameras throughout office (records on DVR) • 130% backup power in case of power outage • State-of-the-art infrastructure • Biometric (fingerprint) security access • PEZA-accredited building • 10Mbps E1 (dedicated) internet line • Network is firewalled, with web filters and automatic fail-over Data Storage Security For all data storage, Task Network Inc. uses Google Drive to save, store, and share data com- panywide. Google Drive is a cloud-based online software that uses the same technology that is implemented in the military and in online banking to protect confidential information. Online Security Task Network Inc. ensures the up-to-date installation of the latest anti-virus software on all computers companywide. All company networks are firewalled, with web filters and automatic fail-over. IT support staff are always available to assist your employees with technical issues. Paperless Environment Our company operates within a paperless environment to ensure the protection of confidential information.
- 12. 12 B US I N E S S P R O C E S S O U T S O U R C I N G Task Network Inc. is centrally located in Toronto, Canada and its fulfilment operations office is located in the financial business district of Metro Manila, Philippines. Office facilities Head Office Toronto, Canada Toronto Eaton Centre 250 Yonge Street, Suite 2201 Toronto, Ontario M5B 2L7 Operations Office Metro Manila, Philippines Paragon Plaza Lower Ground Floor 162 Epifanio De Los Santos Ave. Mandaluyong City Metro Manila, Philippines Fulfilment Office Facility Features – Philippines • 24/7 security on office premises • Security card required for all employees • CCTV IP security cameras throughout office (records on DVR) • 130% backup power in case of power outage • State-of-the-art infrastructure • High-end servers with mission-critical grade UPS and 100% redundancy • 6Mbps DSL line with Cisco router and switch • 10Mbps E1 (dedicated) internet line • Network is firewalled, with web filters and automatic fail-over • Wireless internet connectivity • Biometric (fingerprint) security access
- 13. 13 Virtu a lSta ffing | Infr a str u ctu r e | T echn ology The Business Process Outsourcing Industry in the Philippines The Philippines has had tremendous success in the business process outsourcing industry, recently surpassing India to become the dominant country in the BPO industry. The BPO industry is about a decade old, which has had a profound impact on many aspects of the Philippines. Its growth has created wealth and employment. Since the turn of the millennium, an industry which barley existed now boasts half a million direct employees, in addition to countless numbers of indirect jobs. This has attracted many employees to the industry because of its high paying salaries, usually 3-5 times more than the minimum wage bracket. Call centre employees are often getting paid more than nurses or teachers in the Philippines. The BPO industry is on track to reach a value of $25 billion in 2016. The Philippines has become the call centre capital of the world because of its young, educated, and highly skilled workers who speak “American–style” English. The Philippines has the third largest English speaking population in the world. English is the language of the education system, businesses, commerce, and the government. Fortune 500 companies like Dell, IBM, Capital One, Telus International, AIG, AT & T, HSBC and many others have outsourced and trusted the Philippines with their business process. Many fortune 500 companies have setup offices in Manila to offer customer service or back office services to support their operations in first world countries. They have chosen the Philippines because of the highly-skilled, English speaking, and low- cost labour force. Manila has shifted a large amount of resources and its education system to supply this ever-growing demand of global outsourcing. Why the philippines?
- 14. 14 B US I N E S S P R O C E S S O U T S O U R C I N G Until recently, BPO services were only available to large companies that were equipped with the capital and resources to setup call centres overseas. Online technology such as cloud services, online accounting systems, webmail, remote access, and voice over IP phone systems are opening up this outsourcing model to small and medium-sized businesses. Task Network Inc. was created to bridge the gap, in order to offer small to medium-sized businesses with the same outsourcing model that only large corporations have benefited from throughout previous years. The Benefits of Outsourcing to the Philippines • The cost of labor in the Philippines is significantly lower compared to countries like Canada, the United States, the United Kingdom, and Australia. • Call centres in the Philippines have some of the highest paid employees in the country. Employees in the Philippines have chosen this career path because of its fast level of advancement and its above average salaries. • Employment in the BPO industry is in high demand in the Philippines. • The Philippines has the right combination of cultural, educational, and economic factors, which make the country the perfect location for outsourcing. • The majority of Filipinos are extremely fluent in English, which allows them to handle all types of calls effectively and accurately. • The majority of Filipinos are well educated, often holding college and university degrees. • Filipinos take pride in their work and are very loyal to their employers. • They have been known to be one of the most dedicated and hardworking people in the world. • Call centre agents in the Philippines value customer service, patience, and work ethic.
- 15. 15 Virtu a lSta ffing | Infr a str u ctu r e | T echn ology We screen, test, and recruit highly skilled and educated employees in the Philippines who are fluent in English and have a strong business administration background. Your company will be provided with a reliable and dedicated workforce that will work exclusively for your organization. We understand that the success of our company relies on the performance of our employees. Our employees are the lifeblood of our organization. Therefore, we place great importance on ensuring that our employees are happy and motivated. Our employees are provided with an above average salary, comprehensive benefits, a professional and fun office environment, awards, incentives, recognition programs, career growth opportunities, team building events, employee birthday celebrations, coaching and mentoring programs, employee retention programs, and training and development courses. our employeeS Our Employee Standards: • College or university graduate • Excellent fluency in English • Proficiency in Microsoft Office applications (Advanced Word and PowerPoint, Excel) • Hard-working • Highly skilled and experienced • Intelligent • Results driven • Efficient • Reliable • Excellent written skills • High professionalism • High confidentiality standards and able to exercise good judgment • Proactivity and forward thinking • Ability to multi-task • Ability to be flexible and adaptable
- 16. 16 B US I N E S S P R O C E S S O U T S O U R C I N G COMPARISON DETAILS ON-SITE EMPLOYEE (STAFFING AGENCY) VIRTUAL OFFSHORE EMPLOYEE (TASK NETWORK) LABOUR COST HOURLY RATE $20 $7.90 ANNUAL SALARY $39,000* $16,432 HOURS WORKED PER YEAR 1,950 2,080 ONE-TIME RECRUITMENT FEE $7,020 (18% of Annual Salary) $2,875 (17.5% of Annual Salary) TOTAL ANNUAL LABOUR COST $46,020.00 $19,307.00 TOTAL ANNUAL SAVINGS $26,713.00 EMPLOYEE BENEFITS MEDICAL ADDITIONAL COST INCLUDED DENTAL ADDITIONAL COST INCLUDED LIFE INSURANCE ADDITIONAL COST INCLUDED RETIREMENT PLANS ADDITIONAL COST INCLUDED WSIB (WORKERS COMPENSATION INSURANCE) ADDITIONAL COST INCLUDED UI INSURANCE ADDITIONAL COST INCLUDED HEALTH INSURANCE ADDITIONAL COST INCLUDED OVERHEAD COSTS OFFICE SPACE ADDITIONAL COST INCLUDED COMPUTER EQUIPMENT ADDITIONAL COST INCLUDED OFFICE EQUIPMENT ADDITIONAL COST INCLUDED INFRASTRUCTURE ADDITIONAL COST INCLUDED TECHNOLOGY ADDITIONAL COST INCLUDED ON-SITE MANAGEMENT ADDITIONAL COST INCLUDED TRAINING AND DEVELOPMENT ADDITIONAL COST INCLUDED HUMAN RESOURCES ADDITIONAL COST INCLUDED COST Comparison ChartOn Site Employee VS Virtual Employee
- 17. 17 Virtu a lSta ffing | Infr a str u ctu r e | T echn ology COMPARISON DETAILS ON-SITE EMPLOYEE (STAFFING AGENCY) VIRTUAL OFFSHORE EMPLOYEE (TASK NETWORK) OVERHEAD COSTS EMPLOYEE TAXES ADDITIONAL COST INCLUDED I.T. SUPPORT ADDITIONAL COST INCLUDED PAYROLL AND ADMINISTRATIVE COSTS ADDITIONAL COST INCLUDED ON-SITE SECURITY ADDITIONAL COST INCLUDED EMPLOYEE INCENTIVES ADDITIONAL COST INCLUDED ELECTRICITY ADDITIONAL COST INCLUDED INTERNET ADDITIONAL COST INCLUDED OFFICE FURNITURE ADDITIONAL COST INCLUDED WORK GUARANTEE EMPLOYEE REPLACEMENT GUARANTEE 3 MONTHS 3 MONTHS LEGAL RISK EMPLOYEE LEGAL RISK POTENTIAL EMPLOYEE LEGAL RISK TASK NETWORK ABSORBS EMPLOYEE LEGAL RISK WORK EXPERIENCE AND SKILL SET SKILL SET AND EXPERIENCE HIGHLY-SKILLED HIGHLY-SKILLED EDUCATION EDUCATION BACKGROUND COLLEGE OR UNIVERSITY GRADUATE COLLEGE OR UNIVERSITY GRADUATE *According to the Statistics Canada 2014 Report, the weekly earnings in administrative support services increased 3.3% to $749 a week or $39,000 annually. Calculations based on 52 weeks a year. Comparison chart is used for illustration purposes only.
- 18. 18 B US I N E S S P R O C E S S O U T S O U R C I N G Tel: 1-800-356-5520 Fax: 1-800-311-4001 Email: info@tasknetwork.ca CONTACT Contact us today for a free consultation! Toronto, Canada Head Office Toronto Eaton Centre 250 Yonge Street, Suite 2201 Toronto, Ontario M5B 2L7 Metro Manila, Philippines Fulfilment Office Paragon Plaza Lower Ground Floor 162 Epifanio De Los Santos Ave. Mandaluyong City, Philippines
- 19. Partnering for SuccessWeassist businesses to become more efficient, productive, and profitable, by outsourcing back office administrative tasks.
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