Bobby Jones resume 3(V2)
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Bobby O. Jones has over 19 years of experience in facilities and operations management. He is currently the Facilities/Operations Manager and Firm-wide Contracts Manager at Pillsbury Winthrop Shaw Pittman, LLP, where he oversees a $15 million annual budget and manages operations for 210,704 square feet across 11 floors. Previously, he held roles as a Client Account Manager at Xerox Management Service and Senior Customer Service Manager at Pitney Bowes Management Service.
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Bobby Jones resume 3(V2)
- 1. Bobby O. Jones 415-730-3372 1529 Thistle Court, Oakley, CA 94561 bobbyojones10@gmail.com Professional Profile Facilities and Operations Management Professional with over 19 years of experience and specific expertise in: • Budgeting • Accounting • Customer Service • Contract Negotiations • Ergonomics Settings • New Hire Setup • Office and Building Construction • Building Maintenance • Disaster Planning • Energy Conservation Professional Experience Pillsbury Winthrop Shaw Pittman, LLP, San Francisco, CA June 2003 to Present Facilities/Operations Manager and Firm-wide Contracts Manager • Managed operations of 11 floors (210,704 square feet). • Led a team of 30 direct reports to maximize operational functions. • Oversaw annual budget of over $15 million. • Developed and maintained all global facilities files and historical information. • Monitored construction of new office including developing scope of work, bidding, negotiating, budget management, office/cubicle assignments, build-outs, and reconfiguration. • Maintained existing level of services, Increased efficiency, and Supported changes in the following areas: o Building Maintenance o Repair/Replacement o Remodeling/Improvement o Health and Safety Code Compliance o Preventative Maintenance o Energy Conservation o Utility System Repairs (HVAC) o Disable Person Accommodations • Coordinated all new hire setups and internal moves with IT Department and furniture vendors. • Interfaced with property manager to ensure proper operations of security, janitorial, plumbing and HVAC systems. Negotiated and managed firm-wide contracts with outside vendors.
- 2. Bobby O Jones 415 730 3372 Bobbyojones10@gmail.com Page 2 of 2 Xerox Management Service, San Francisco, CA November 2002 to June 2003 Client Account Manager • Awarded highest rating (“10”) within Xerox from the client for customer services in the first year of an account this size. • Started and Developed Pillsbury Winthrop into a National Account. • Managed day-to-day operation of all office services including fax, mail, key operations, data entry and facilities. • Trained and Oriented team of 31 employees in addition to all Pillsbury Winthrop new hires on Xerox processes and procedures. • Negotiated contracts with outside vendors to purchase office materials. • Developed local and national client report to ensure compliance with contract standards Pitney Bowes Management Service, San Francisco, CA August 1996 to November 2002 Senior Customer Service Manager (August 1998 to November 2002) • Voted one of the Top 75 Managers Nationwide for 2 consecutive years. • Managed day-to-day operation of all office services including fax, mail, key operations, data entry and facilities. • Consolidated Pillsbury Winthrop from the office on 235 Montgomery to 50 Fremont while consistently meeting the needs of the client per contract. • Trained and Oriented team of 55 employees in addition to all Pillsbury Winthrop new hires on Pitney Bowes processes and procedures. • Negotiated contracts with outside vendors to purchase office materials. Supervisor II (August 1997 to August 1998) • Managed in-house mailroom operations at Pillsbury Winthrop. • Trained and Developed team of 25 employees onsite and 3 employees in satellite facility. • Ensured delivery of FedEx, UPS, USPS, Airborne, DHL, International and Interoffice mail. • Analyzed costs on all services to ensure cost-effectiveness for client. Supervisor (August 1996 to August 1997) • Managed Fax Center operations at Pillsbury Winthrop. • Trained and Developed team of 13 fax center employees. • Responsible for supplies and maintenance of 31 fax machines. • Consolidated 2 fax centers into one central, high-volume location.
- 3. Bobby O Jones 415 730 3372 Bobbyojones10@gmail.com Page 2 of 2 Education Heald School of Technology, Hayward, CA Business Degree 6/1/2002 Naval Air Station, Milton, TN Degree in Air Traffic Control 1993 to 1994 U.S. Navy Training (On board U.S.S Abraham Lincoln), Alameda, CA Certificate for Administrative Assistant Training 1993 to 1994 U.S.S. Carl Vinson, Alameda, CA Hazardous Material Handling, Fire, Safety Training Certificate 1993 to 1994 Adult CPR & First Aid Certification, San Francisco, CA Certified through May 2014 Awards Military - Services Metal of Excellence Pitney Bowes - Service Leader Team Award Pitney Bowes - Excellence Customer Service Award Pitney Bowes - Employee Of The Month Award Pitney Bowes - Senior Customer Service Manager All-star Award Winner for 2000 Pitney Bowes - Senior Customer Service Manager All-star Award Winner for 2001 Pillsbury Winthrop Shaw Pittman, LLP - Certificates of Excellence 2003, 2004, 2005,2006,2007,2008,2009,2010,2011,2012 & 2013 References References are available upon request.