Torrence McAlister is seeking a new position utilizing 22 years of customer care experience. He currently works at DTE Energy managing commercial and residential accounts, supervising performance standards, and achieving 97% of goals. Previously, he was a senior route driver for Airborne Express managing truck loading and providing training. He also worked as assistant manager for J Riggins Clothing, increasing sales by 20% and supervising employees. McAlister has a high school diploma and attended Western Michigan University and Grand Rapids Community College.

1. Torrence A McAlister
888 Spring Ave NE GrandRapids MI 49503 616-460-7584
Looking for a new position that gives me the ability to show my 22 years in customer care. I would like to use my skills to
improve company reputation, standards, productivity, and to exceed goals that are previously set.
Experience DTE Energy
November 2002-present
▪ Manage commercial and residential accounts
▪ Manage and Supervise time and daily performance standards
▪ Perform account maintenance on call to call basis
▪ Excel at 1st class percentile customer service
▪ Investigate inquiries, communicate issues and service Corporate accounts
▪ Process payments and financial transactions of all types
▪ Handle power outages, gas leaks and new property service request
▪ 97% career average on all company goals under Union Local 223
Airborne Express
June 1995-November 2002
▪ Senior Route Driver of packages and freight
▪ Managed truck loading and inventory
▪ Process paperwork for daily work and parcels
▪ Recruiting for associates based on company needs
▪ Provide associate drivers with training, coaching, and success planning
▪ Security clearance at Gerald R Ford International Airport for plane deliveries
▪ Unload and Load cargo plane with freight
J Riggins Clothing
February 1993- June 1995
▪ Assistant Manager of the store
▪ Strong Customer service and increased retail 20%
▪ Supervising, managing and hiring of employees
▪ Promoting Sales and team morale
Education
East Kentwood High School
Graduated June 1992 with High School Diploma
Western Michigan University
Grand Rapids Community College
Attended 1992 to 1994
References
Tammy Anderson Supervisor at DTE Energy Supervisor 616-954-4662
Brent Galant 616-954-4633
David S Boafo UPS Driver 616-813-3584