Front Desk Employees are one of the most important employees at any business, and can make a large impact monetarily. In this roundtable discussion, share with other front desk employees: 1. Daily Operations, 2. Business Growth, and 3. Customer Experience. Learn from colleagues during this highly interactive session!

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What Does It Mean To Be a Front
Desk Employee?
with Robert Maconi

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Robert Maconi
18 Year Salon Owner
VP of Enterprise Sales
Millennium Systems International
YOUR PRESENTER

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EACH ROUND TABLE HAS 3 TOPICS

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7 MINUTES MAX ARE TO BE SPENT
ON EACH TOPIC

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EACH TABLE WILL ELECT A “SCRIBE”
TO WRITE ALL IDEAS, AND A
“SPOKESPERSON” TO CONVEY
THEM INFRONT OF THE CLASS

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EACH GROUP’S SPOKESPERSON WILL
SUMMARIZE THEIR KEY POINTS
FROM EACH TOPIC IN 5 MINUTES

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FOR A SUMMARY OF TOPICS COVERED IN
THIS DISCUSSION, PLEASE VISIT:
Slideshare.net/TheMillenniumExperience2015

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LET’S GET STARTED:
OPEN YOUR ENVELOPES

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DAILY OPERATIONS
Topic One

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BUSINESS GROWTH
Topic Two

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CUSTOMER
EXPERIENCE
Topic Three

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SPOKESPEOPLE – PLEASE SHARE YOUR
GROUP’S KNOWLEDGE

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FOR A SUMMARY OF TOPICS COVERED IN
THIS DISCUSSION, PLEASE VISIT:
Slideshare.net/TheMillenniumExperience2015

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