The presentation is ideal for people who needs to know how Bluecoat packetshaper could be beneficial to any organization. Especially with organizations having problems with Data network visibility traversing across WAN/LAN traffic.

1. Bluecoat Systems: PacketShaper
Jerry Paul Acosta
Systems Engineer – Data Networking
Trends and Technologies Inc.
jcacosta@trends.com.ph

2. BLUECOAT SYSTEMS: Solutions
Visibility
Acceleration
Security

3. BLUECOAT PacketShaper:
3 Key Features
Monitoring
Shaping
Compression
IP NETWORK TRAFFIC (Inbound/Outbound)

4. Key Roles:
Application Visibility & QOS
Application Performance Monitoring
P2P Traffic Shaping
Recreational Traffic Control
MPLS Migration
Bandwidth Management
IP Telephony & Video Conf Deployment
Bluecoat Systems: PacketShaper

5. • Key Functionality:
– Application Visibility
– Application QoS
– RAM-Based Compression
• Key Solutions:
– Visibility & Performance Monitoring
– Recreation Traffic Control
– Delivery/Acceleration of Real Time Applications
– Voice/IPT
– Video Conferencing
– Thin Client/Virtual Desktop
– Transactions
Bluecoat Systems: PacketShaper

6. Not Smart Enough
New Demands:
Voice, Video
Reactive
No Ability to Fix
Blue Coat Visibility – Overcome Limits
Application View, Fix Problems & Deliver ROI
• Layer 7+ Autodiscovers 600+ Applications
• Find elusive recreation: iTunes, YouTube, etc.
• Break down compound Enterprise apps: SAP, Oracle, Citrix
Classification
• Real traffic, in real time for voice and video conf (RTP)
• Quality (MOS, rFactor) and Utilization (peak & average)
• Jitter, delay, loss
Voice Quality
• Track end user experience – network delay, server delay
• Set baselines and exception thresholds
• Alert, alarm & integrate: SNMP, XML, Email
Proactive Response
Time Monitoring
• Apply Powerful QOS & Compression
• Contain recreation, protect mission critical
Services/Applications
• Integrate with acceleration devices like ProxySG
Fix Problems

7. Bluecoat Systems: PacketShaper Series
• PS900
• PS1700
• PS3500
• PS7500
• PS10000| PS10000 ISP
• PS12000| PS12000 ISP

8. PacketShaper Series : Comparison

9. PacketShaper: Bandwidth Management
•Divide user and application traffic into Classes
•Guarantee min and/or max bandwidth for a class
•Align traffic classes to business priorities
Sales Automation App(SAP/Saleforce)
Priority 1
Min 400Kb, Max 800Kb
Voice and Video(RTP)
Priority 4
Min 800Kb, Max 1Mb
E-Mail (SMTP/POP)
Priority 2
Min 100Kb, Max 400Kb
General Web Surfing (HTTP)
Priority 3
Min 0Kb, Max 200Kb
Proper Partitioning of Bandwidth is important to achieve proper
utilization of company resource (WAN/Internet connection)

10. Deploying PacketShaper for a Successful Video Conferencing/VoIP
Video Conferencing – The New Drivers
• Real Time Collaboration
– Minimize costs (travel)
– Minimize carbon footprint
– Increase productivity
– Increase quality of life
• High Quality
– Replicates “in-person” experience

11. Deploying PacketShaper for a Successful Video Conferencing/VoIP
Blue Coat for Real Time Applications
• Gain Visibility
– See video conferencing
– Everything else
• Monitor Quality in Real Time
– Jitter, delay, loss
– Mean Opinion Scores (MOS)
• Assure Quality
– Application level shaping
– Per session or call

12. Deploying PacketShaper for a Successful Video Conferencing/VoIP
Picture Perfect Video Requires Management
Unmanaged Traffic:
Competing Web Traffic
Impacts Video
Performance
Video Conference
Bandwidth Allocation:
Policy Protects Video
800kbps guaranteed
bandwidth allocated

13. Deploying PacketShaper for a Successful Video Conferencing/VoIP
Internet Connected
Applications
Real Time: Voice, Video Conference & Telepresence
Video &
Rich Media
Web & SSL
ERP, CRM, Intranet
Different Applications,
Different Technologies Required
Files, Email
& Other Bulk
• CIFS, MAPI, TCP
• Byte Caching
• Compression & QOS
• HTTP & SSL
• Pipelining
• PKI CA for Certs
• Object Caching
• Adaptive Refresh
• HTTP/S
• MMS
• RTSP
• Split Streaming
• Object Caching
• CDN
• RTP-I , SIP
• RDP, ICA
• UDP Rate Control
• Per call shaping
• Header compress
• Packing
• Jitter, delay, loss
• MOS Monitoring
• Asymmetric HTTP
• Asymmetric SSL
• Client Certificates
• Object Caching
• Adaptive Refresh
• URL QOS
• P2P Services
• MMS
• RTSP
• Split Streaming
• Malware protection
• URL filter
• Authentication

14. Deploying PacketShaper for a Successful Video Conferencing/VoIP
Classification: Basis of Control
• Discover Applications on Network
• Find Elusive P2P, YouTube, iTunes, etc
• Break down Oracle, SAP, Citrix, Microsoft
• Align Class Tree to Business
– Track business processes – end user response
– Monitor SLAs – carrier, internal app
– Monitor utilization/budget per application
– Limit recreation
Classification
Metrics
Usage RTM VoIP Diagnostics
Management

15. Deploying PacketShaper for a Successful Video Conferencing/VoIP
Voice Metrics: Real Traffic, Real Time
• For Real Time Protocol (RTP)
Voice
Video Conferencing
• Call Volume
• Network Metrics
Loss
Latency
Jitter
• Quality
Mean Opinion Score (MOS)
rFactor
Classification
Metrics
Usage RTM VoIP Diagnostics
Management

16. Deploying PacketShaper for a Successful Video Conferencing/VoIP
Troubleshooting Diagnostics
• Host Analysis – Real time host/IP address view (below)
• TCP Health – Connection state (good, aborted, refused, ignored)
• PacketCapture – Targeted Capture TCPDump format
• Synthetic Transactions – HTTP/S, FTP, SMTP, Echo & Custom
Classification
Metrics
Usage RTM VoIP Diagnostics
Management

17. Deploying PacketShaper for a Successful Video Conferencing/VoIP
Central Management: Legacy UI and Bluecoat Sky
Classification
Metrics
Usage RTM VoIP Diagnostics
Management
• A new generation UI for
Packetshaper (SKY)
• Adobe Flash Player dependent
Features:
• Dashboard
• Traffic Management
– Policy Manager
– Reports (Real Time/ Historical)
• Daily, Weekly or Monthly reporting
– Settings
• Info page

18. PacketShaper 3500 Deployment Design:

19. Customer Expectations: Technology Support and Guidance
From Network Design and Analysis to Deployment and Implementation of BlueCoat PacketShaper

20. Thank You!
• Questions…
• Network Challenges…
• Security Concerns…
Trends & Technologies, Inc. The leading Solutions
Provider and Systems Integrator for Information and
Communications Technology (ICT) in the Philippines.
Your premier technology partner today.