The NCVO Information 2.0 Conference 2008 discusses the integration of online and offline collaboration models within a 'blended' environment to achieve organizational goals. It introduces 'blended facilitation' as a structured approach to facilitating group development using various tools in both virtual and physical contexts. The document includes case studies, examples, and methodologies for implementing effective blended communication and facilitation strategies.

1. Hello http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008 Network and community design and facilitation; event design and facilitation 2000…..………2002……..2004……………..2006……..…..2007……..… 2008..

2. Going to talk about... http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008 “ Our working practices are increasingly stretched across both online and offline worlds. Simultaneously, new collaboration models are emerging for group decision making and stakeholder engagement. We are living in a 'blended' environment. How can we make the most of the opportunities arising from this reality to achieve our organisational goals? Ed will look at how to strategically plan and tactically deliver 'blended' collaboration models...”

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9. a cautionary tale... http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008 "...walked into glastonbury without a ticket and sleep isn’t going to happen. The Verve were great. Work in 5 hours and I’m still here…" “… The Verve were brilliant - then saw a bit of Groove Armada , then Babyhead and finally (starting at 3am) The Egg..." "... My head is in a right state! EVeryone at work knows I was there because I updated my Facebook page (Doh!) so no lame excuse and sicky for me...what a disaster!...”

10. Right then, let’s go Blended facilitation: quick definition Context Case study: Media Sandbox Elements http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

11. A working definition http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008 ‘ Blended facilitation’ is an understanding of how to facilitate a group’s development using different tools and interventions in the two different domains (virtual and physical) in a structured framework. (Media Sandbox report, November 2008)

12. Context http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

13. Media Sandbox http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

14. Blended as an approach http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

15. Media Sandbox in iShed http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008 iShed year 1 2 3 Media Sandbox as an open Community of Practice Yearly innovation focus Knowledge sharing Learning focus

16. Activities in a lifecycle http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008 Plan Type of activity Time Ideas: surface assess Pilots do R&D Lessons learnt and showcase Pre-event Event Projects Event Blended communication and facilitation: Extract and share stories / lessons Panel decision Project

17. Knowledge assets http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008 Domain map Idea sheets Recording of event Success criteria Blog posts Interviews Group bookmarks Newsletter updates Mailing list content Lessons learnt Pilot showcase Metrics Open discussion Project Knowledge assets

18. Blended as an approach http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008 Launch event Community building Knowledge networking Assets: Success criteria Domain mindmap Photos Videos Progress and final events Workshops in progress Projects showcase Open discussion Salon dinners Open innovation Collaboration Journal writing Mailing list Asset improvement PR Preparation Commission structure Partnerships Social model Results Projects online Case studies Reviews Knowledge re-use Sandbox Month 0 1-3 5  Virtual Physical activity

19. Tools for the approach http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008 Blogs as inclusive research journals: Projects writing and learning Readers learning and comments Mailing lists for sharing/networking: Research sharing Members meeting Third party applications: Flickr, delicious, Youtube, Google Physical gatherings: Events all through Office space shared Formal/informal: pub Facilitation techniques: Light touch, distributed No rules Assessment: Qualitative, Quantitative Other knowledge generated: Case studies: projects Case studies: model Photo: copyright: Greenwise: http://www.flickr.com/photos/greenwise/2084185882

20. A community asset in both domains http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

21. Knowledge networking http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

22. Communications and facilitation http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008 Understand posts and interactions, digest, re-purpose Physical event Newsletter Blog posts Other ongoing facilitation actions: Face to face and virtual: blended General knowledge sharing and announcements: open mailing list Projects’ P2P knowledge sharing: closed mailing list, dinners, working in the studio Informal private facilitation: phone, email, IM, f2f Informal P2P knowledge sharing: phone, email, IM, f2f Upload event assets Understand posts and interactions, digest, re-purpose Physical event Upload event assets Newsletter Newsletter Newsletter Blog posts Blog posts Sandbox Month 1 2

23. Who is doing what? http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008 Working on pilot Publishing reports on pilot Discussing with comments Facilitating: Interviews Issue resolution Encouraging Reporting Summarising Re-purposing Facilitating Projects Wider community members Commenting on the site Discussing on list Sharing bookmarks, photos, tags, pictures, videos Re-telling stories Website: Scheme overview Events Project outlines Project journals Links Contact iShed

24. Roles Organisational engagement planner Online facilitator Offline facilitator Assessor and reviewer ‘Blended’ facilitator Technology Steward Social Reporter http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

25. Report and links Media Sandbox case study http://www.edmitchell.co.uk/blog/2008/11/14/media_sandbox_final_report/ Contactivity report http://www.knowledgeboard.com/item/2700 David Wilcox http://www.socialreporter.com Nancy White http://www.fullcirc.com Jack Martin Leith http://www.jackmartinleith.com/?page_id=226 Unbla paper: knowledge as a social construct http://www.qualitative-research.net/index.php/fqs/article/view/415/900 iShed http://www.ished.org.uk Delicious http://www.delicious.com/edmittance blended facilitation mediasandbox http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

26. Thank you http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008 http://www.edmitchell.co.uk [email_address] AKA:edm ittance http://icanhascheezburger.com/