Lonette Souvenir is seeking a challenging position that offers growth and advancement. She has over 15 years of experience in customer service roles in the food and beverage industry, including hotels and restaurants. Currently working as a customer service representative, she has strong communication, computer, and multitasking skills. Her resume details employment history in financial customer service and night auditing roles, as well as education in hospitality management, human resources, and health occupations.

1. Lonette Souvenir
Kissimmee, Florida 34743
(407) 873-3940
lonette_souvenir@yahoo.com
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Career objective: Utilizing professional knowledge to obtain a challenging position within a competitive
organization, with growth and advancement.
Qualifications: Multiple positions held in various outlets of the Food & Beverage industry; such hotels
and restaurants. Over fifteen years as a customer service specialist, that led to supervisory and
management roles. I have strong communication skills, computer knowledge of most known applications,
and am able to multitask in large & micro markets of clientele. Expertise in Windows XP, Vista, 9, 10 and
Microsoft Office Professional.
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Employment History:
8-2011-Current: Aon Hewitt, Orlando FL 32826
Position: Customer Service Representative
Role: Customer service specialist for various clienteles’ participants concerning financial accounts as it
pertains to their health and welfare benefits.
4-2011-02-2010: JPMorgan Chase – Lake Mary, FL
Position: Customer Service Financial Advisor
Role: Assisting customers with account balances, payments, balance transfers and general account
questions.
10-2009-4-2008: The Westin Hotel, Ft. Lauderdale, FL 33334
Position: Night Auditor and Customer Service Express Agent
Role: Service express agent consisted of the guest relations, within the property. Night auditor consisted
of balancing daily revenue generated by the property, including statistical reporting, daily deposits,
account receivable and payable.
Education:
(Present) -09-2009: (University of Phoenix- Phoenix, AZ)
AA-Hospitality Management & BS-Human Resources
(1995-1996) Technical Education Center of Osceola- Kissimmee, FL 34743
Certificate: Health Occupations
(1992-1995) Hopewell High School- Hopewell, VA 23860: Diploma
References available upon request.