Business Workshops and Training to help owners, managers and staff. Topics include Assertiveness, Customer Service, Time Management, How to Improve Business Cash-flow, Performance Management, Coaching, Goal Setting & Goal Achievement, How to interview and select the right staff, negotiating, team building and Systemising your business. Workshops are delivered in Sydney, Melbourne, Perth, Adelaide, Canberra, Brisbane, Cairns, Darwin, Jakarta, Singapore & Malaysia.

1. For Owner-Managers, Managers, Staff and
Individuals

2.  Our training and workshops are run in an interactive fashion with participation
through presentations, group discussions, video clips and exercises to suit
individual learning styles. Notes and handouts are provided..
 Our training and workshops are outcome focussed and participants will be
followed up to assess how they are implementing their learning.
 Training programs are tailored and customised to suit the business or individual
needs in terms of the content and length of training.
 Our training is easily affordable for SME’s.
 BizPower can arrange suitable venues or use the customer premises for the
delivery of the training. The chosen venue will need to satisfy OHS requirements.
Payment Terms: 50% on booking the training with ‘no cost’
cancellation if 7 days notice is provided. The balance within 7 days of
delivery.
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3. Owner-Manager Manager Staff
How To Keep Growing Your
Business
Setting & Achieving Goals Setting & Achieving Goals
How To Manage Your Cash-Flow Time Management &
Productivity
Time Management &
Productivity
Setting & Achieving Goals How To Improve Your Cash-Flow How To Deliver Outstanding
Customer Service
Time Management &
Productivity
How To Interview and Select The
Right Staff
How To Be Assertive, Be
Respected And Get Things Done
How To Interview and Select The
Right Staff
Performance Management –
How To Coach Your Staff Into
Top Performers
How To Negotiate Anything
Performance Management –
How To Coach Your Staff Into
Top Performers
How To Negotiate Anything
Team Effectiveness &
Productivity
Systemising Your Business
How To Be Assertive, Be
Respected And Get Things Done
How To Deliver Outstanding
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4. Our actions are driven by the predominant thoughts in our head. If we do not
have clear goals we can drift along doing whatever dominates our mind.
Properly set goals give us focus. Thus goals are essential for all people for
success in any endeavour. You will learn:
 Facts about the brain (Left & Right Sides and the RAS)
 How the brain handles correctly phrased goals
 The correct way to set and phrase goals and to ‘program’ the brain to go
after these goals
 How to overcome self-limiting beliefs that interfere with goal achievement
 How set yourself up to achieve your personal and business goals every
time.
Duration: 180 minutes Group Size: up to 12
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5. All of us have the same amount of time – 168 hours per week. But some achieve much and some
are just busy. By learning to manage time and do our work efficiently we can complete our tasks,
keep our commitments, Keep our appointments, be stress free and have work-life balance.
 Learn why we fail to be good time managers
 Learn why To-Do Lists do not work and find a better way to master time management.
 Learn how to keep your commitments, prioritise, plan your day, overcome procrastination, start
on difficult or unpleasant tasks, have work-life balance and work without stress.
 Learn how to hold meetings that don’t waste time. Learn how to delegate and be certain that the
job gets done.
 Learn how to use technology to keep yourself organised, productive & looking professional.
 Learn other time management tips to help every Manager and Staff Member achieve maximum
productivity.
This program will help achieve a saving of at least 1 hour (up to 4 hours) per day.
 Duration: 180 minutes Group Size: up to 20
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6. Best products, prices or the best marketing alone will not help us win and keep
customers. To stay ahead of your competition good customer service is essential.
Surveys indicate that consumers will even pay more for good service. This workshop will
help your staff
 Understand the impact of poor customer service and what consumers say about it.
 Understand what customers expect and mean by good customer service.
 Learn how to recover from a confidence destroying ‘screw-up’ and save your
customer relationship.
 Learn how to set customer service standards (SMARTS) for the business.
 Learn how to assess what the customers thinks about your service
 Learn how to implement continuous improvement of your service delivery.
Duration: 120 minutes Group Size: up to 20
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7. If you are putting up with unreasonable bosses, co-workers, customers, contractors,
suppliers and others or if you are prone to avoid conflict and maintain peace at all costs,
you must attend this workshop. As a result of implementing the learning you will be
taken seriously, respected and seen by bosses as suitable for higher duties (promotion).
 You will learn what is assertive behaviour and its benefits
 Understand how we miscommunicate without using words
 Learn the 5 Types of Assertive Responses
 You will learn to handle conflict and how to deal with difficult people.
 You will learn to assertively communicate clearly & directly and build a stronger
reputation, get cooperation from others and be respected.
 Learn the use of I-statements to communicate in any situation.
 Learn about Cognitive Behavioural Therapy and how you can benefit from it.
 Duration: 150 minutes Group Size: up to 20
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8. Our staff can be our greatest asset or cause the most pain. Having the right people to
match the job roles is of paramount importance. How can we make sure that we are
recruiting the correct people for these roles? How can we ensure that we do not
unintentionally reject good talent because of poor screening techniques?
 You will learn to how to assess the job roles and develop fitting job specifications
 Learn how to draft an advertisement to attract the correct applicants
 Learn interviewing techniques to find out everything about the applicant.
 Learn how to select the best candidates whilst weeding out the ‘tyre kickers’.
 Learn how to use psychometric assessments correctly to further understand the
candidate and finally to make the right selection.
Duration: 120 minutes Group Size: up to 20
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9. Both staff and their managers like to avoid performance reviews. They are often
seen as a waste of time, an inconvenience or as too confronting. They see no
real benefit. This workshop will change all this. You will :
 Learn how to assess which of your staff are worth investing in.
 Learn about motivational theories and where your staff are
 Learn the different personality types and their behaviours
 Learn how to set KPI’s,
 Learn how to conduct Performance Evaluations that build confidence and
trust.
 Learn simple and effective coaching techniques to help them become star
performers.
 Duration: 180 minutes Group Size: up to 20
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10. We have to use negotiating techniques in most of our interactions with people. It
might be a salary increase, your KPI’s, car parking spot or a multi-million dollar
deal. Rather than threaten, storm off or sulk we can learn to negotiate a win-win
outcome every time.
 Learn the 8 Rules of Negotiating
 Using a template learn how to assess the situation and develop a strategy to
negotiate a win-win outcome.
 Learn what things to watch while you are carrying out the negotiations and
what things will help with your negotiations.
The techniques learnt during this program will enable you to negotiate anything
to achieve a great outcome for you, your family or your business.
 Duration: 120 minutes Group Size: up to 20
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11. Poor systems and processes result in poor productivity. Staff under perform, get
demotivated or leave. Customers get frustrated and stop dealing with your
business. Your business is unprofitable because your competition can do it more
efficiently, accurately and much cheaper. You can change this.
 Learn how to identify critical processes for review and improvement.
 Learn how to chart the processes, identify disconnects and streamline
processes so that duplication, long wait times, errors & rework and unnecessary
staffing requirements are eliminated.
As a result of applying your learning, your business or department will be
presented as a professional outfit.
Duration: 180 minutes Group Size: up to 8 preferably from the same work
area.
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12. There is a huge difference between a group and a team. This workshop will help each team
member to find the highest level of fulfilment at work. The content includes the following:
• Understanding Organisational Culture
• Teams – What they are and how they develop
• Determining Your Team Norms & Values
• Learn about Whole Brain Communications
• Learn about Personality Types and Behaviour
• Learn about Listening and Sensory Preferences
• Learn how to ‘Get Your Message Heard’
• Learn about Hidden Agendas and How To Handle These
• Learn ‘How to Turn Conflict into Corporation’
• Learn ‘How to Influence values’
• Learn ‘How to Mediate Conflict’
• Learn how High Performance Teams Function and how you can turn your team into one.
 DURATION: CUSTOMISED TO SUIT THE NEEDS OF THE BUSINESS
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13. Is cash-flow crippling your business, keeping you awake at night and creating a
bad impression on employees and suppliers? Then this is an absolutely necessary
investment for you.
Desired Outcomes: A clear understanding about the following:
 What is cash-flow?
 The difference between Cash-flow and Profit
 How poor cash-flow can bankrupt even a profitable business
 Factors that affect cash-flow
 How to prepare a cash-flow forecast
 Essential Management Reports
 How to setup the business policies, processes and systems and manage for
positive cash-flow
Duration: Half-Day. Group Size: up to 20
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14. The four main needs faced by small business owners who want to grow are:
• To know how much they can grow the business in revenue dollars
• To have the knowledge to grow the business
• Have a confident and positive mental attitude to achieve their growth goals
• Good time management skills to create the time to work on the business
This program is designed to be delivered to small business owners to help them in the above areas
and in setting goals, marketing, sales, negotiating, cash-flow management. It is run over a ten-week
period with six weekly session taking 2 hours each, followed by four weekly one-on-one meetings
with the coach to help bed the principles and to tailor the outcomes to the specific needs of the
business and the individual.
Desired Outcome from this Program:
 Each participant will have a set of written achievable business and personal improvement
goals/objectives, actions and measurement criteria and would have made good progress towards
achieving them.
 Each participating individual will be equipped and empowered to achieve their personal and
business goals/objectives.
 Business profit and cash-flow will show immediate improvements.
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15.  Contact Rabi (0407 956 223)
 rabi@bizpower.biz
 www.businessadvise.com.au
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