The weekly report summarizes moderation activity on an online forum from May 26th to June 1st, 2014. Key points include a decrease in support requests and post removals compared to the previous week. Businesses expressed appreciation for the forums as a way to advertise networking events. User feedback was also provided, such as issues with the profile completion process and requests for additional features like location filtering and direct messaging between users.

1. Monday – Sunday
26th May – 1st June
2014
Moderation
Weekly Report

2. 2
• Decrease in support requests
• Decrease in post removals
• Businesses appreciate forums as a manner of advertising networking events
Summary
Key Points
Quotes
Visits Previous week Support
Requests
Previous Week Posts
Removed
Previous Week
34 22% 102 36.3%
27/05/2014
“Sorry if I did this wrong as I was not aware of other
methods. I later found another area for products and
services special offers which has a limited time. Thank you
for the guidance I will enter the site again and try to do as
you suggest.”
billa....@b.....
(RE: Response to post removal)
29/05/2014
“Thank you for your email and for sharing what you do
I would be more than happy to advertise our events that
are open to non-members of the Chamber on your site, but
most of our events are for local members and their guests
only. We actually have an Executive Club lunch that is
taking place on 19 June in Croydon so it would be great to
advertise that.”
krob....cro...@....
(RE: Businesses posting networking events on the forums)

3. Support Requests
Account Deletions
Posts Removed
Offical Complaint
17.6%
Detailed Information
Ongoing Issues Spotted / User Ideas
3
Previous Week
Support Requests 34 22%
Account Deletions 34 (344) 8%
Posts Removed 102 36.3%
Official complaint 0 0%
Moderation Emails
Support
User Error
Techanical
Issues
User Journey
100%
Issued identified Raised on Fix date
Location Search – the ability to search all Needs or Questions by location 29/11/2013 N/A
Can’t see messages received – ongoing issue – we’re awaiting fix/update 08/11/2013 N/A
Auto Scroll / Profile Creation - validation errors needs auto scroll. When creating a profile
and clicking ‘save’ or ‘next step’ fields which aren’t filled out properly but are required
display a red error message however the page doesn’t auto scroll up so users are unaware
of the error and believe nothing is happening.
25/10/2013 N/A
Post appearing in mod tab but not overview tab – Admin Boards 25/11/13 N/A
Users keep on mentioning issues when trying to upload their business profile images 25/11/13 N/A
Users are having issues trying to enter their social media account URL’s 25/11/13 N/A
• Users are confused about what it takes for their profile to reach 100% completion
• Users confuse a completion score of less than a 100% with the completion of
registration (i.e. if you haven’t got social links you’ll never have 100% score though
your registration might be complete)
25/11/13 N/A
Occasional problems with activation emails / password resets not being received 25/11/13 N/A
17.6%
64.8%

4. 4
Posts removed as per T&C’s
Posts that have been removed (not including self promotional posts)
Removed post Posted on Email
Detailed Information
Ongoing Issues Spotted / User Ideas
Issued identified Raised on Fix date
Multiple Postcodes are ordered alphabetically automatically. Users request the order to be
defined by the user.
02/11/2013 N/A
Users feel the process of leaving a rating isn’t clear / aren’t happy / want it to be simpler 05/12/2013 N/A
Users are not understanding that they need to add tags to all noticeboards that they
follow; possible solutions are that this isn’t a required field or making it clearer.
16/12/2013 N/A
User did not realise that the maximum number of noticeboards was 5, so was struggling to
realise why he could not join his 6th. The site only told him 'validation errors on the page'
and not the actual problem. This could be implemented.
12/01/2014 N/A
Users with more than one account often complain they can’t see messages (because
they’re logged into the wrong account)
19/01/2014 N/A
Users request location filtering / geo-tagging functionality 19/01/2014 N/A
In the Overview - Responses tab ,the only info is 'no records to display'. If there is no
information to give, there should be no option to expand.
01/02/2014 N/A
Within the Overview – Responses tab, one should be able to see the original post which
the user is responding to. Currently there is no way to do this.
01/02/2014 N/A
User suggestion: extend time out period. They feel it is too short currently. 14/02/2014 N/A
User suggestion: direct messaging function. Want to be able to contact other users directly
on the Bizcrowd platform.
03/03/2014 N/A
User suggestion: ‘Recommend this site feature’. User suggests a reward based referral
system for recommending the site.
06/03/2014 N/A
User suggestion: introduce an image board for the user profile (like Pinterest) 04/04/2014 N/A

5. 5
• Continued increase in engagement on Twitter
• New fans has increased on Facebook
• G+ page new followers and views continues to steadily increase
Social Media Summary
Key Point(s)
Twitter
Facebook
Google+
Classification - Secret
Week
Ending Date
Tweets
Sent
@Mentions
and DM’s
Re-tweets Followers
Overall
New
followers
Engagement Sentiment
01.06.14 52 27 102 9,986 122 92% 100%
25.05.14 78 21 141 9,989 180 89% 100%
18.05.14 102 32 192 9,993 212 49% 100%
Week
Ending
Date
Total
Likes
Posts Made Impressions Stories
Created
Reach Engage
ment
New
fans
Un-
liked
01.06.14 1,263 23 1.5k by 396 25 by 20 Avg per post 44 Total
132
8% 11 0
25.05.14 1,255 28 593 by 113 8 by 7 Avg per post 34 Total
67
11% 3 2
18.05.14 1,255 41 2.3k by 573 17 by 14 Avg per post 161 Total
482
4% 3 0
Week
Ending
Date
Followers Avg comments per post
(within 4 weeks)
Avg +1s per
post (within 4
weeks)
Avg characters per
posting (within 4
weeks)
Views
01.06.14 1,150 0.34 0.87 294.80 105,652
25.05.14 1,121 0.34 0.86 291.31 104,624
18.05.14 1,030 0.33 0.82 288.49 100,431

6. 6
• Google+ page continues to receive enthusiastic engagement through #sharemywork hashtag
• Positive engagement and comments from users on Twitter
Social Media Summary
Key Point(s)
Twitter – Top 3 Posts
Facebook – Top 3 Posts
Google+ Activity
Classification - Secret