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Beyond the Code - Continuous Digital Improvement
The document discusses continuous digital improvement, emphasizing the relationship between technology and business performance metrics such as revenue, cash flow, and service utilization. It raises questions about user outcomes influenced by speed, interaction, and content, advocating for measurement, testing, and optimization. The author, James Urquhart, highlights the importance of BizOps in achieving favorable user outcomes for businesses.
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Beyond the Code - Continuous Digital Improvement
- 1. Beyond The Code ContinuousDigital Improvement James Urquhart @jamesurquhart
- 4. James Urquhart Enterprise Software SOASTA Enstratus Cisco Cassatt Sun CloudComputing “The Wisdom of Clouds” CNET/GigaOm Performance Analytics
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- 9. Business Revenue Profit CashFlow Product Demand Cost of Sales Sales Velocity Technology Service Utilization CPU Utilization Error Rates Cost of Infra API Velocity Support Volume The Digital Divide
- 10. Business Revenue Profit CashFlow Product Demand Cost of Sales Sales Velocity Technology Service Utilization CPU Utilization Error Rates Cost of Infra API Velocity Support Volume The Digital Divide
- 11. Business Revenue Profit CashFlow Product Demand Cost of Sales Sales Velocity Technology Service Utilization CPU Utilization Error Rates Cost of Infra API Velocity Support Volume The Digital Divide ImportancetoBusiness ImportancetoTechnology
- 13. Business Revenue Profit CashFlow Product Demand Cost of Sales Sales Velocity User Conversion Abandonment Page Views Bounce Rate Clickthrough Pages/Session Technology Service Utilization CPU Utilization Error Rates Cost of Infra API Velocity Support Volume The Digital Divide ImportancetoBusiness ImportancetoTechnology
- 14. BizOps and UserOutcomes What are the user outcomes that most benefit the business? How does speed affect those outcomes? How does interaction affect those outcomes? How does content affect those outcomes?
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