Better User Stories by Matteo Cavucci

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One of the biggest challenges of making things together is actually to communicate to other people what is our idea. Considering that humans are not so good at telepathy, the only tool we have is language. For years, people struggled on collect requirements in big books that no-one want read, until we discovered another way: telling stories. This talk is taking something very familiar to many, the "user story" format, and will explore it from an unusual point of view. We're going to see how to use it, how to avoid common pitfalls and how to get the real sense of "user stories".

BETTER
USER STORIES
Bosnia Agile Day - Sarajevo, 15 October 2016

CLIENT
PROJECT
MANAGER
DESIGNERS
DEVELOPERS

ALWAYS LOVED STORIES
READING CREATINGWRITING

35
A SMALL OVERVIEW
What user
stories?
Why user stories
are different

36
A SMALL OVERVIEW
What user
stories?
How can we
make it better
Why user stories
are different

46
— JEFF PATTON
Shared documents are not
shared understanding.

49
LIKE IT OR NOT, WE HAVE
STORYTELLING BRAINS

AN USER STORY DEFINITION
CARD CONVERSATION CONFIRMATION
From “Extreme Programming Installed” Ron Jeffries

WHAT MAKE PEOPLE MOTIVATED
AUTONOMY MASTERY PURPOSE

59
INDIVIDUAL AND TEAM FREEDOM
TO RESPOND MARKET CHANGES

60
COMMANDER’S
INTENT
Purpose
Desired state
Initial goal
Continuous planning

61
IT’S HARD TO BREAK OUT OF
THE “REQUIREMENT” MINDSET

69
STAKEHOLDERS DON’T
KNOW ALL THE ANSWER
?

70
— GOJKO ADZIC
Getting business stakeholders
to design solutions wasn’t
the intention of user stories.

74
Handover
STOP WRITING, START DISCUSSING

75
InvolvementHandover
STOP WRITING, START DISCUSSING

76
Involvement
Good questions
Options
Product ideas
Minimise rework

79
DON’T WORRY ABOUT STORY FORMATS
Template
zombies

80
Tell storiesTemplate
zombies
DON’T WORRY ABOUT STORY FORMATS

81
Tell stories
Refer to placeholders 
Avoid obvious
User side of things
No feature request

83
Posted on Twitter by @sammy_lee12
From James Shore’s Agile Fluency class

85
Prediction
STORIES AS SMALL EXPERIMENTS

86
HypotesisPrediction
STORIES AS SMALL EXPERIMENTS

87
Hypotesis
Small
Right or wrong
Learning

90
Average user
WATCH OUT FOR GENERIC ROLES

91
Actual peopleAverage user
WATCH OUT FOR GENERIC ROLES

92
Provide context
Limit scope creep
Focus
Motivations &
impediments
Actual people

94
CREATIVITY AND
INNOVATION
DISCIPLINED
EXECUTION

THANK YOU
Matteo Cavucci
mcavucci@thoughtworks.com
@matteomced

CONFERENCE SPONSORS
GOLD
SILVER
BRONZE
MEDIA PARTNERS

99
IF YOU WANT MORE
User Story Mapping
Jeff Patton
O’Reilly
50 quick ideas to improve
your user stories
Gojko Adzic & David Evans
Lean pub
Made to stick
Chip & Dan Heath
Random House

One of the biggest challenges of making things together is actually to communicate to other people what is our idea. Considering that humans are not so good at telepathy, the only tool we have is language. For years, people struggled on collect requirements in big books that no-one wants to read, until we tried in another way: telling stories. But even if the User Story format is something that may sound familiar to many, using it effectively isn’t that easy. This is not about the mantra-formula “as User…”. It’s a common-sense - sometimes opinionated - exploration on how we use user stories during the process of creating digital products. We’re going to see how to use it, how to avoid common pitfalls and how to get the real sense of “user stories”.

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1. BETTER USER STORIES Bosnia Agile Day - Sarajevo, 15 October 2016

2. WELCOME! 2

3. 3

8. TEAM

9. TEAM CLIENT

10. TEAM CLIENT

11. TEAM CLIENT

12. CUSTOMERS TEAM CLIENT

13.

14.

15. CLIENT

16. CLIENT PROJECT MANAGER

17. CLIENT PROJECT MANAGER DESIGNERS

18. CLIENT PROJECT MANAGER DESIGNERS DEVELOPERS

19.

20.

21.

22.

23.

24. 3 PEOPLE

25.

26. LET’S GET TO KNOW EACH OTHER 26

27. 27 MATTEO CAVUCCI

28. 28

29. ALWAYS LOVED STORIES READING

30. ALWAYS LOVED STORIES READING WRITING

31. ALWAYS LOVED STORIES READING CREATINGWRITING

32. 32 EMBRACE CHANGES INSPIRE PEOPLE

33. 33 WHAT ABOUT YOU?

34. 34 A SMALL OVERVIEW What user stories?

35. 35 A SMALL OVERVIEW What user stories? Why user stories are different

36. 36 A SMALL OVERVIEW What user stories? How can we make it better Why user stories are different

37. WHAT IS AN USER STORY? 37

38. 38 KENT BECK

39. 39 NATURAL LANGUAGE NARRATIVES

40. 40 BOOK OF REQUIREMENTS

41. 41

42. 42

43. 43

44. 44

45. 45

46. 46 — JEFF PATTON Shared documents are not shared understanding.

47. USER STORIES ARE DIFFERENT 47

48. 48

49. 49 LIKE IT OR NOT, WE HAVE STORYTELLING BRAINS

50. 50

51. 51 STORIES ARE DISCUSSIONS

52. AN USER STORY DEFINITION CARD CONVERSATION CONFIRMATION From “Extreme Programming Installed” Ron Jeffries

53. 53

54. 54

55. 55 INDUSTRIAL

56. 56 DECIDE WHAT TO DO DOING THE JOB

57. 57 POST INDUSTRIAL

58. WHAT MAKE PEOPLE MOTIVATED AUTONOMY MASTERY PURPOSE

59. 59 INDIVIDUAL AND TEAM FREEDOM TO RESPOND MARKET CHANGES

60. 60 COMMANDER’S INTENT Purpose Desired state Initial goal Continuous planning

61. 61 IT’S HARD TO BREAK OUT OF THE “REQUIREMENT” MINDSET

62. 62 TOO MUCH DEFINITION

63. 63

64. 64 ONE PERSON

65. 65 ARE WE AGREE ON THIS?

66. 66 OHHH

67. 67 OH! OH!

68. 68 I’M GLAD WE ALL AGREE THIS

69. 69 STAKEHOLDERS DON’T KNOW ALL THE ANSWER ?

70. 70 — GOJKO ADZIC Getting business stakeholders to design solutions wasn’t the intention of user stories.

71. HOW CAN WE MAKE IT BETTER? 71

72. 72 THINK ABOUT REQUIREMENTS DIFFERENTLY

73. 73 STOP WRITING, START DISCUSSING

74. 74 Handover STOP WRITING, START DISCUSSING

75. 75 InvolvementHandover STOP WRITING, START DISCUSSING

76. 76 Involvement Good questions Options Product ideas Minimise rework

77. 77

78. 78 DON’T WORRY ABOUT STORY FORMATS

79. 79 DON’T WORRY ABOUT STORY FORMATS Template zombies

80. 80 Tell storiesTemplate zombies DON’T WORRY ABOUT STORY FORMATS

81. 81 Tell stories Refer to placeholders  Avoid obvious User side of things No feature request

82. 82

83. 83 Posted on Twitter by @sammy_lee12 From James Shore’s Agile Fluency class

84. 84 STORIES AS SMALL EXPERIMENTS

85. 85 Prediction STORIES AS SMALL EXPERIMENTS

86. 86 HypotesisPrediction STORIES AS SMALL EXPERIMENTS

87. 87 Hypotesis Small Right or wrong Learning

88. 88

89. 89 WATCH OUT FOR GENERIC ROLES

90. 90 Average user WATCH OUT FOR GENERIC ROLES

91. 91 Actual peopleAverage user WATCH OUT FOR GENERIC ROLES

92. 92 Provide context Limit scope creep Focus Motivations & impediments Actual people

93. 93

94. 94 CREATIVITY AND INNOVATION DISCIPLINED EXECUTION

95. 95

96. 96

97. THANK YOU Matteo Cavucci mcavucci@thoughtworks.com @matteomced

98. CONFERENCE SPONSORS GOLD SILVER BRONZE MEDIA PARTNERS

99. 99 IF YOU WANT MORE User Story Mapping Jeff Patton O’Reilly 50 quick ideas to improve your user stories Gojko Adzic & David Evans Lean pub Made to stick Chip & Dan Heath Random House

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