This study tested a remote usability technique blending web analytics with user perception to assess user needs in two areas - content and style. Participants were invited from an online panel to complete tasks based on content in Firefly or Metagy, after which they answered questions about their experience. Results showed task completion rates, time taken, and users' ability to find correct information. Participants were also asked to finish or give up when done, and responders selected finish or gave up when complete. Researchers monitored all page interactions to measure actual experience. The sample provided a robust test of this remote usability method for evaluating user needs.

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