This document discusses managing benefits in the long-term after a project has been completed. It addresses challenges such as ensuring benefits are realized and sustained over time, establishing ongoing accountability, and determining what outcomes stakeholders actually want. The document also provides guidance on creating a benefits measurement plan to track progress towards benefits realization over the project lifecycle and beyond. This includes identifying outcome and benefit measures, setting a measurement process and frequency, assigning responsibility for collection and storage of data, and producing regular reports.

1. After the dust has settled
Managing benefits in the long-term

2. How it was – Tech Fund Drugs Cabinets
•Short window to bid for funds
•2.4 :1VfM ratio promised
•Short window to spend
•Long-term reporting to a standard template
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6. How it could be
• Plan for BAU, a clean handover?
• Use of existing KPIs, keep it cheap
• Iterative process, use what you learn
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7. Hurdles
•Duration of benefits
•On-going ownership / accountability
•Who’s it really for? What do they actually want?
•Time & effort
•Quality control
•Carrots & sticks
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8. Benefits Measurement Plan
•The Measurement Plan records and reports on the progress towards
benefits realisation.
•A benefits driven approach focuses on measuring and tracking the
progress of benefits realised, rather than project activity.
•A benefit cannot be claimed if there is no proof that it has occurred.

9. Measurement Profile
Outcome Measures:
Outcome used as lead indicator (Y/N)?
Measurement Process
Trigger Event
Collection Frequency
Collection Timescale
Collector
Data Storage
Benefit Measures:
Measurement Process
Trigger Event
Collection Frequency
Collection Timescale
Collector
Data Storage
Reports
Benefit Identifier
Benefit Owner
Predicted value
Delivery timescale
Measurement Dependency
Baseline measurement

10. Appropriate Measures
•Relevance
•Causality
•Cost of Measurement
•Andy Neely, Measuring Business Performance,1998

11. Reasons for measurement
•Check Position
•Communicate Position
•Confirm Priorities
•Compel Progress

12. Roles of measurement
•Comply
•Check
•Challenge

13. Potential for Further Benefits
•Benefits Management is an iterative process
•Post Project Review after a suitable bedding-in period of live
service
•Questions:
• What effects have we now got, relative to the previous situation?
• Are we getting the benefits?
• What further benefits can we now get?
• What further actions are necessary to get the potential benefits?
•The output from the review is the input to the next round of
benefits identification

14. Discussion