This document is a resume for Ashish Shaw providing contact information, objective, personal strengths, work experience, academic qualifications, computer skills, and personal details. Shaw is currently a Quality Analyst at Vishnu Solutions Pvt. Ltd. where he is responsible for auditing calls, providing feedback, updating processes, maintaining quality, and escalating issues. He has strong communication, teamwork, and learning abilities and is pursuing a B.Com degree while having completed higher secondary and secondary education.
To serve with an esteemed organization where I can attend challenging assignment with all the sincerity honesty and dedication. Priority is to be given to finish the job within the scheduled time frame. It will be an immense satisfaction for me to bring innovation and creativity in my work, which can provide simultaneously my company a great benefit.
To serve with an esteemed organization where I can attend challenging assignment with all the sincerity honesty and dedication. Priority is to be given to finish the job within the scheduled time frame. It will be an immense satisfaction for me to bring innovation and creativity in my work, which can provide simultaneously my company a great benefit.
I am determined professional, committed to my goals and a passionately driven performer having the physical and mental capacity to relentlessly pursue assigned targets and tasks to successful completion.
I am determined professional, committed to my goals and a passionately driven performer having the physical and mental capacity to relentlessly pursue assigned targets and tasks to successful completion.
1. ASHISH SHAW
Permanent address: 15, Beninandan Street, Bhowanipur ,Kolkata – 700025
Contact No.: 8296487539/8282805641
Email id: ashishshaw270@yahoo.in / ashishshaw835@gmail.com
OBJECTIVE:
Seeking a challenging position by applying innovative and excellent skills that
would enhance my potential and experience.
PERSONAL STRENGTHS:
- Can handle any type of work pressure.
- Can easily work in a group.
- Ability to pick up new trends very quickly.
- Friendly attitude.
- Sincere and ambitious.
WORK EXPERIENCE:
Quality Analyst for Australian TelecomProcess atVishnu Solutions Pvt.
Ltd. (2013-present)
JOB RESPONSIBILITIES:
- Audit the number of calls given on a daily basis.
- Provide feedback to the agents.
- Constant updation of call-centre core process.
- Maintain the quality of calls and look after the improvement of the process.
2. - Escalating the shortcomings to the training department and conducting
training.
- To check whether the CSR has incorporated knowledge and competence and
the customer was able to comprehend what the CSR has debriefed .
- To attend call calibrations.
- To check whether the CSR has properly followed the etiquettes and hold
procedures and has provided proper resolution to the customer request .
ACADEMIC QUALIFICATION:
DEGREE SCHOOL/UNIVERSITY YEAR OF
PASSING
B.Com IGNOU Pursuing
HIGHER
SECONDARY
NIOS 2012
SECONDARY HARTLEY’S HIGH
SCHOOL
2009
COMPUTER PROFICIENCY:
Expert in basic computer knowledge.
Internet savvy
PERSONAL INFORMATION:
Date of Birth: 24th May, 1991.
Languages known: English, Hindi, Bengali.
Hobbies: Playing cricket and football,
listening to music.
3. I declare the above statements to be true to the best of my knowledge and belief.
(ASHISH SHAW)
