- Internal factors relate to aspects within an organization that are generally controllable, such as its value system, mission/objectives, management structure, human resources, image/brand equity, physical assets/facilities, R&D capabilities, marketing resources, and financial resources. - Key internal factors include the organization's value system, human resource skills/quality/morale, management structure (centralized vs decentralized), relationships between board members and CEO, and HR policies around employee retention, training, and disputes. - Internal factors have a direct impact on the organization and its performance.