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BDO
(Business DevOps)
by
PRO
2017
BDO
PROWhat We Do
• We help companies improve performance in three ways:
1. Optimize current business by adopting best practices
2. Innovate product and service offerings through informed selection and
adoption of new technologies and business models
3. Accelerate software dependent improvements through a DevOps
development and deployment framework
BDO
PRO
We work with our clients to achieve step change
results in record time
Business as Usual Step Change Improvement Cycle Time Compression
Time Time Time
Strong Foundation Targeted Initiatives Accelerated Results
BDO
PRO
Customer Journey Maps provide psychographic insights
into what customers are thinking and how they are
feeling
Optimize current business
BDO
PRO
Most Comprehensive Knowledge Base of Process
Optimization Solutions
Optimize current business
BDO
PROProcess Best Practice Examples
BDO
PRO
These models enable us to evaluate emerging
technologies with greater speed and insight
Innovate Product and Service Offerings
Customer
Experience
Process
Efficiency
Better
Decisions
Machine Learning
Artificial Intelligence
Biometrics
Internet of Things (IFTTT)
Bots
Autonomous Vehicles
Drones
Mobile
Enhanced/Virtual Reality Quantum Computing
Big Data
Decision Modeling
Game Theory
Customer Journey Maps Process Best Practices
Emerging Technology Impacts
BDO
PRO
Rapid Software Development and Deployment is
critical to remaining competitive in a Digital World
ARCHITECHTURE
Complex interconnected legacy systems
constrained by (“me too”) ERP Packages
Container enabled, coupled with micro service
architectures
SOFTWARE DELIVERY
Large infrequent, software releases, followed by
frustrating debugging and maintenance fixes
Daily mini releases through continuous
integration and delivery (CI/CD)
ENTERPRISE STRUCTURE
Development, Separate from Operations, with
little business integration
Cross functional empowered teams lead by
business leaders and focused on business
priorities
SYSTEMS INFRASTRUCTURE
Traditional physical or virtualized infrastructure
provisioned by IT Ops
Cloud based infrastructure provisioned by
development teams
CULTURE Inefficient, predictable and risk averse IT
Organization.
Fast, agile and innovative IT organization
working in partnership with the business.
Software Development
Components
Traditional
Approach
Leading Edge
Approach
Accelerate software Development and Deployment
BDO
PRO
Our DevOps Methodologies Reduce Costs, Improve
Delivery Times and Eliminate the Need for Costly
Infrastructure
Provision TestBuild Deploy Run
Provision
Test
Build
Deploy
Run
Provision
Test
Build
Deploy
Run
Provision
Test
Build
Deploy
Run
Provision
Test
Build
Deploy
Run
Provision
Test
Build
Deploy
Run
Provision
Test
Build
Deploy
Run
Provision
Test
Build
Deploy
Run
Provision
Test
Build
Deploy
Run
Provision
Test
Build
Deploy
Run
Provision
Test
Build
Deploy
Run
Provision
Test
Build
Deploy
Run
Provision
Test
Build
Deploy
Run
Provision
Test
Build
Deploy
Run
Provision
Test
Build
Deploy
Run
Provision
Test
Build
Deploy
Run
Provision
Test
Build
Deploy
Run
Provision
Test
Build
Deploy
Run
Provision
Test
Build
Deploy
Run
20-50% Cycle Time Reduction
15-30% Cost Reduction
Or some Combination of Both
Software as a Service
Platform as Code
Infrastructure as Code
Microservices
& Containers
Configuration
Management
Cloud
Infrastructure
Infrastructure
Automation
BDO
PROOur Three Phased Approach
Innovate Product and Service Offerings
Step Change Mandate Analysis and Mobilization Results Delivery
• Targets, Timeframe, Trade-Offs (3T’s)
•Unknowns/Hypotheses to be
Investigated
•Scope (Process, People, Systems)
•Timing and Staffing
•Executive Involvement/Commitment
• Customer Journey/Experience Life
Cycle
•Opportunity Assessment
•Process, People, Systems
•Self Funding Business Case
•Systems Agnostic
•New Technologies
•System Dependent
•Dev Ops Maturity/Strategy
•Cloud Readiness
•DevOps Pilot Project Selection
• Value Creation Program
•Self Funding Quick Hits
•New Process Innovation and Best
Practice Adoption
•Future State Modeling
•Capacity
•Cost
•Revenue and Pricing
•Software DevOps Proof of Concept
•Sustainable Results
Appendix
For Future Discussion
BDO
PRO
We use BPMN2 tools to model future state scenarios
with real time simulation and measurement
Innovate Product and Service Offerings
BDO
PRO
We Accelerate Change Through Our Best Practice
Repositories (Processes and Systems)
Business as Usual Step Change Improvement Cycle Time Compression
Time Time Time
Lean/Six Sigma
Continuous Improvement
Innovation
Decision Modeling & Compliance (BPMN2)
ERP
Waterfall Software Development
Emerging Technologies
AGILE Software Development
Process Best Practice Repositories
Continuum Solutions
Cloud/Containers/Microprograms
DevOps Software Development
Processes
Systems
BDO
PRO
Decision Modeling is a standard approach for describing and modeling Repeatable Decisions. It has several
benefits:
1) Ensures that decisions are consistent and interchangeable across organizations.
2) Enables rapid changes in strategies which can be easily communicated and implemented at even the
largest enterprises
3) Enables rapid post mortem decision reviews, which facilitate better decisions in the future
4) Facilitates collaboration and communication across functions (executives, business analysts, functional
analysts, developers, etc…) “Everyone is on the same page, ” and decision documentation is easy for
everyone to understand (and 10% of the volume).
What is Decision Modeling?
BDO
PRO
• How much should I charge for a product or service?
• What terms should I give a customer?
• Should this application be approved?
• Should I override service fees or penalties?
• To which service partner should I send this work?
• How should this application be classified?
• Should I approve expediting this order?
• Should I approve/certify this vendor?
• Should I accept a product return?
• Should I approve a credit/rebate?
• Which additional services should I offer this client?
• Should I make this trade?
• How should I hedge this trade?
• Is my decision regulatory compliant?
Key decisions are made every day which ultimately drive
profitability.
BDO
PRO
We use BPMN2 tools to model future state scenarios
with real time simulation and measurement
Innovate Product and Service Offerings
BDO
PRO
Every decision is based upon a series of inputs or criteria
BDO
PRO
Decisions are made based upon information (data), which is filtered
through some set of criteria (rules).
Process FlowDecision
Point
Internal Data
•Customer History
•Like Customers
•Cost to Serve
•Historical/Actuarial Risk
•COGS, Freight,
External Structured Data
•Competitive Pricing
•Credit Scores
•Economic Trends
•Industry Projections
•Pending Regulation/Tariffs
External Unstructured Data
•Customer’s # of FaceBook, Twitter Followers/Content
•Fashion Trends (Words Trending)
•“Reverse Mortgage”, “How to foreclose” searches
•Trends in Liability Law Suits by category
•IBM Watson
PRO typically overlays 3 Models over process maps, which provide clarity and insight into the
business case for process improvement.
Cost Models
Fully Loaded Allocations
Activity Based (ABC)
Revenue Models
Commercial Terms
Pricing and Elasticity
Asset Models
Inventory
Asset Allocation
These Models can be an invaluable tool in understanding and Managing Complexity
22%
25%
18%
0%
5%
10%
15%
20%
25%
30%
A B C
ContributionPercentage
Impact on Products or Customer Profitability
72%
18%
Allocated Cost
Unallocated Cost
100%
0%
3%
9%
-16%
-20%
-15%
-10%
-5%
0%
5%
10%
15%
20%
A B C
PBTPercentage
Cost Allocation Engine
P
R
O
F
I
T
$
$0
“Net” Profit
Fully Allocated Profit
Customers/SKU’s0% 100%
Fully Allocated Cost Models help companies think differently about
Customer and Product Cost and Complexity
Cost Model
BDO
PRO
Price Management & Elasticity insights Both Improve Pricing Decisions
and Enable Better Demand Management
-40%
-20%
0%
20%
40%
60%
80%
0 1 2 3 4
Price Elasticity (1 Inelastic - 4 Elastic)
New EBITDA Margin (Top200)
-40%
-20%
0%
20%
40%
60%
80%
0 1 2 3 4
Price Elasticity (1 Inelastic - 4 Elastic)
Old EBITDA Margin (Top200)
Value of low-elasticity
products captured
with better pricing
No negative-EBITDA-priced
products
!
More realistic pricing for high-
elasticity products, which
should lead to higher volumes
and/or fewer customer
complaints
Increased correlation between
elasticity
and EBITDA
21
1
2
3
4
This is an SIOP Best Practice, as Even Small Improvements in Understanding Price/Demand Correlations can Have a
Significant Impact on Profit, Inventory and Lost Sales
Revenue Model
BDO
PRO
Commercial Management Tools Enable Sales to be a Better
SIOP Partner
Performance Management Tool Example
Look Forward
Tool
22
Condiments Inc,
Commercial Terms
Revenue Model
Inventory Management: Overlaying Profitability and Turn Data Can
Uncover Hidden Cash Flow Opportunities
A
B
C
0%
5%
10%
15%
20%
25%
30%
35%
40%
1
2
3
4
5
6
7
8
9
10
11
Turns Pareto by A-B-C
Percentage of Products by Category
A
B
C
23
Revenue Model
Asset Allocation: Models Enable Robust Network Scenarios that Inform
Manufacturing and Warehousing Strategy Decisions
Profitable Demand Assumptions
Transaction Level Cost/Turn Data
Network Scenarios
24
Revenue Model

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Bdo pro intro deck for web site

  • 2. BDO PROWhat We Do • We help companies improve performance in three ways: 1. Optimize current business by adopting best practices 2. Innovate product and service offerings through informed selection and adoption of new technologies and business models 3. Accelerate software dependent improvements through a DevOps development and deployment framework
  • 3. BDO PRO We work with our clients to achieve step change results in record time Business as Usual Step Change Improvement Cycle Time Compression Time Time Time Strong Foundation Targeted Initiatives Accelerated Results
  • 4. BDO PRO Customer Journey Maps provide psychographic insights into what customers are thinking and how they are feeling Optimize current business
  • 5. BDO PRO Most Comprehensive Knowledge Base of Process Optimization Solutions Optimize current business
  • 7. BDO PRO These models enable us to evaluate emerging technologies with greater speed and insight Innovate Product and Service Offerings Customer Experience Process Efficiency Better Decisions Machine Learning Artificial Intelligence Biometrics Internet of Things (IFTTT) Bots Autonomous Vehicles Drones Mobile Enhanced/Virtual Reality Quantum Computing Big Data Decision Modeling Game Theory Customer Journey Maps Process Best Practices Emerging Technology Impacts
  • 8. BDO PRO Rapid Software Development and Deployment is critical to remaining competitive in a Digital World ARCHITECHTURE Complex interconnected legacy systems constrained by (“me too”) ERP Packages Container enabled, coupled with micro service architectures SOFTWARE DELIVERY Large infrequent, software releases, followed by frustrating debugging and maintenance fixes Daily mini releases through continuous integration and delivery (CI/CD) ENTERPRISE STRUCTURE Development, Separate from Operations, with little business integration Cross functional empowered teams lead by business leaders and focused on business priorities SYSTEMS INFRASTRUCTURE Traditional physical or virtualized infrastructure provisioned by IT Ops Cloud based infrastructure provisioned by development teams CULTURE Inefficient, predictable and risk averse IT Organization. Fast, agile and innovative IT organization working in partnership with the business. Software Development Components Traditional Approach Leading Edge Approach Accelerate software Development and Deployment
  • 9. BDO PRO Our DevOps Methodologies Reduce Costs, Improve Delivery Times and Eliminate the Need for Costly Infrastructure Provision TestBuild Deploy Run Provision Test Build Deploy Run Provision Test Build Deploy Run Provision Test Build Deploy Run Provision Test Build Deploy Run Provision Test Build Deploy Run Provision Test Build Deploy Run Provision Test Build Deploy Run Provision Test Build Deploy Run Provision Test Build Deploy Run Provision Test Build Deploy Run Provision Test Build Deploy Run Provision Test Build Deploy Run Provision Test Build Deploy Run Provision Test Build Deploy Run Provision Test Build Deploy Run Provision Test Build Deploy Run Provision Test Build Deploy Run Provision Test Build Deploy Run 20-50% Cycle Time Reduction 15-30% Cost Reduction Or some Combination of Both Software as a Service Platform as Code Infrastructure as Code Microservices & Containers Configuration Management Cloud Infrastructure Infrastructure Automation
  • 10. BDO PROOur Three Phased Approach Innovate Product and Service Offerings Step Change Mandate Analysis and Mobilization Results Delivery • Targets, Timeframe, Trade-Offs (3T’s) •Unknowns/Hypotheses to be Investigated •Scope (Process, People, Systems) •Timing and Staffing •Executive Involvement/Commitment • Customer Journey/Experience Life Cycle •Opportunity Assessment •Process, People, Systems •Self Funding Business Case •Systems Agnostic •New Technologies •System Dependent •Dev Ops Maturity/Strategy •Cloud Readiness •DevOps Pilot Project Selection • Value Creation Program •Self Funding Quick Hits •New Process Innovation and Best Practice Adoption •Future State Modeling •Capacity •Cost •Revenue and Pricing •Software DevOps Proof of Concept •Sustainable Results
  • 12. BDO PRO We use BPMN2 tools to model future state scenarios with real time simulation and measurement Innovate Product and Service Offerings
  • 13. BDO PRO We Accelerate Change Through Our Best Practice Repositories (Processes and Systems) Business as Usual Step Change Improvement Cycle Time Compression Time Time Time Lean/Six Sigma Continuous Improvement Innovation Decision Modeling & Compliance (BPMN2) ERP Waterfall Software Development Emerging Technologies AGILE Software Development Process Best Practice Repositories Continuum Solutions Cloud/Containers/Microprograms DevOps Software Development Processes Systems
  • 14. BDO PRO Decision Modeling is a standard approach for describing and modeling Repeatable Decisions. It has several benefits: 1) Ensures that decisions are consistent and interchangeable across organizations. 2) Enables rapid changes in strategies which can be easily communicated and implemented at even the largest enterprises 3) Enables rapid post mortem decision reviews, which facilitate better decisions in the future 4) Facilitates collaboration and communication across functions (executives, business analysts, functional analysts, developers, etc…) “Everyone is on the same page, ” and decision documentation is easy for everyone to understand (and 10% of the volume). What is Decision Modeling?
  • 15. BDO PRO • How much should I charge for a product or service? • What terms should I give a customer? • Should this application be approved? • Should I override service fees or penalties? • To which service partner should I send this work? • How should this application be classified? • Should I approve expediting this order? • Should I approve/certify this vendor? • Should I accept a product return? • Should I approve a credit/rebate? • Which additional services should I offer this client? • Should I make this trade? • How should I hedge this trade? • Is my decision regulatory compliant? Key decisions are made every day which ultimately drive profitability.
  • 16. BDO PRO We use BPMN2 tools to model future state scenarios with real time simulation and measurement Innovate Product and Service Offerings
  • 17. BDO PRO Every decision is based upon a series of inputs or criteria
  • 18. BDO PRO Decisions are made based upon information (data), which is filtered through some set of criteria (rules). Process FlowDecision Point Internal Data •Customer History •Like Customers •Cost to Serve •Historical/Actuarial Risk •COGS, Freight, External Structured Data •Competitive Pricing •Credit Scores •Economic Trends •Industry Projections •Pending Regulation/Tariffs External Unstructured Data •Customer’s # of FaceBook, Twitter Followers/Content •Fashion Trends (Words Trending) •“Reverse Mortgage”, “How to foreclose” searches •Trends in Liability Law Suits by category •IBM Watson
  • 19. PRO typically overlays 3 Models over process maps, which provide clarity and insight into the business case for process improvement. Cost Models Fully Loaded Allocations Activity Based (ABC) Revenue Models Commercial Terms Pricing and Elasticity Asset Models Inventory Asset Allocation These Models can be an invaluable tool in understanding and Managing Complexity
  • 20. 22% 25% 18% 0% 5% 10% 15% 20% 25% 30% A B C ContributionPercentage Impact on Products or Customer Profitability 72% 18% Allocated Cost Unallocated Cost 100% 0% 3% 9% -16% -20% -15% -10% -5% 0% 5% 10% 15% 20% A B C PBTPercentage Cost Allocation Engine P R O F I T $ $0 “Net” Profit Fully Allocated Profit Customers/SKU’s0% 100% Fully Allocated Cost Models help companies think differently about Customer and Product Cost and Complexity Cost Model
  • 21. BDO PRO Price Management & Elasticity insights Both Improve Pricing Decisions and Enable Better Demand Management -40% -20% 0% 20% 40% 60% 80% 0 1 2 3 4 Price Elasticity (1 Inelastic - 4 Elastic) New EBITDA Margin (Top200) -40% -20% 0% 20% 40% 60% 80% 0 1 2 3 4 Price Elasticity (1 Inelastic - 4 Elastic) Old EBITDA Margin (Top200) Value of low-elasticity products captured with better pricing No negative-EBITDA-priced products ! More realistic pricing for high- elasticity products, which should lead to higher volumes and/or fewer customer complaints Increased correlation between elasticity and EBITDA 21 1 2 3 4 This is an SIOP Best Practice, as Even Small Improvements in Understanding Price/Demand Correlations can Have a Significant Impact on Profit, Inventory and Lost Sales Revenue Model
  • 22. BDO PRO Commercial Management Tools Enable Sales to be a Better SIOP Partner Performance Management Tool Example Look Forward Tool 22 Condiments Inc, Commercial Terms Revenue Model
  • 23. Inventory Management: Overlaying Profitability and Turn Data Can Uncover Hidden Cash Flow Opportunities A B C 0% 5% 10% 15% 20% 25% 30% 35% 40% 1 2 3 4 5 6 7 8 9 10 11 Turns Pareto by A-B-C Percentage of Products by Category A B C 23 Revenue Model
  • 24. Asset Allocation: Models Enable Robust Network Scenarios that Inform Manufacturing and Warehousing Strategy Decisions Profitable Demand Assumptions Transaction Level Cost/Turn Data Network Scenarios 24 Revenue Model