BETSOL: Software Engineering and Managed IT Services. Delivered with award-winning innovation and 2x industry-average customer satisfaction.
BETSOL's services span Application Development, Quality Assurance, Business Intelligence, Help Desk, and Infrastructure Management. Our innovative tools and processes enable customers to reduce costs and time-to-market while improving quality.
Based in Denver, Colorado, BETSOL delivers excellence at every step of the way.
Learn more at http://betsol.com
BETSOL is a Product Engineering and Managed IT Services company based out of Denver, Colorado. We specialize in Application Development, DevOps, Quality Assurance, Business Intelligence, Help Desk, Infrastructure Management, and Contact Center. Our success is recognized with association awards and a net promoter score that is 2x the industry average. We take pride in our thought leadership and rapid growth. Learn more at betsol.com.
Jade Global Supports QuickStart Salesforce Marketing Cloud for Auto Glass Rep...Jade Global
Ā
NuVision Auto Glass is a fast growing windshield replacement company that was using Salesforce Sales Cloud. They partnered with Jade Global to implement Salesforce Marketing Cloud to enhance their marketing, referrals, and sales. Jade Global provided QuickStart services, customizations for email handling and the sales reps' homepage, and integrated Ontraport for NuVision's upcoming referrals program. This implementation of Marketing Cloud and integrations with external systems like Ontraport supports NuVision's goal of becoming a Salesforce-powered enterprise.
Integral Fusion is a global business and technology services company with branches across Africa, the US, UK, and Asia-Pacific. It leverages comprehensive solutions across domains using a process-oriented approach. With a proven track record and successful client relationships, Integral Fusion strives to drive value for businesses through sustainable solutions that do not interfere with the environment.
Service Desk Pricing Model PowerPoint Presentation SlidesSlideTeam
Ā
This document provides information on pricing models for IT services. It discusses the company background, key facts, management team, and milestones. It outlines customer requirements and the services offered, including managed IT services, help desk support, and basic management. Pricing categories, plans, and rates for other services are presented. There is a gap analysis of client issues and solutions provided. A comparison of service features to competitors is given, showing the company's market position. The document closes with the IT service roadmap, timeline, and effect of implementing the services in reducing issues like downtime and security threats.
Systems Plus Solutions is an ISO 9001:2008 certified business solutions provider with over 22 years of experience. It offers a range of customized solutions through four service divisions: Solutions Group, IT Consulting, Oracle Services, and IT Infrastructure. These solutions are driven by a focus on customer experience and sustainability. It provides enterprise application services, IT consulting services, IT infrastructure services, Oracle EBS services, and enterprise data services to help businesses streamline processes and gain competitive advantages. Its offerings are supported by technologies such as Oracle, Microsoft, UNIX, and open source.
Kaseya Connect 2013: Build Mind-share and Wallet-share with Quarterly Service...Kaseya
Ā
"Want to improve client mind-share and loyalty because your clients understand the value you provide? Regularly your clients are approached by someone new knocking on their door trying to take them away from your services. Strong account relationships built on mutual trust and two-way communications defend against this and foster both high retention rates and referrals for new clients. Quarterly Service Reviews provide a forum to discuss both of these areas and will be discussed in detail in this session. Walk away with the protection and tools needed to protect your revenues and cultivate long lasting client relationships.
Managed database services provider datAvail offers 24/7 database support using a team of over 80 DBAs. They provide monitoring, management, and on-demand support to extend customers' database teams and save costs compared to hiring full-time employees. Customers benefit from expert attention to ensure their systems are available and optimized while focusing internal resources on strategic priorities.
Bayside Solutions Information Technology and telecommunications PracticeDavid Rampa
Ā
Bayside provides IT staffing and project management solutions to help companies optimize their technology. They have over 10 years of experience providing customized solutions including accessing top talent, completing mission-critical projects on time and budget, and enhancing IT returns on investment. Bayside specializes in areas like applications, infrastructure, telecommunications, and embedded software engineering. They offer both contract staffing and managed services to help companies scale up or outsource IT functions.
BETSOL is a Product Engineering and Managed IT Services company based out of Denver, Colorado. We specialize in Application Development, DevOps, Quality Assurance, Business Intelligence, Help Desk, Infrastructure Management, and Contact Center. Our success is recognized with association awards and a net promoter score that is 2x the industry average. We take pride in our thought leadership and rapid growth. Learn more at betsol.com.
Jade Global Supports QuickStart Salesforce Marketing Cloud for Auto Glass Rep...Jade Global
Ā
NuVision Auto Glass is a fast growing windshield replacement company that was using Salesforce Sales Cloud. They partnered with Jade Global to implement Salesforce Marketing Cloud to enhance their marketing, referrals, and sales. Jade Global provided QuickStart services, customizations for email handling and the sales reps' homepage, and integrated Ontraport for NuVision's upcoming referrals program. This implementation of Marketing Cloud and integrations with external systems like Ontraport supports NuVision's goal of becoming a Salesforce-powered enterprise.
Integral Fusion is a global business and technology services company with branches across Africa, the US, UK, and Asia-Pacific. It leverages comprehensive solutions across domains using a process-oriented approach. With a proven track record and successful client relationships, Integral Fusion strives to drive value for businesses through sustainable solutions that do not interfere with the environment.
Service Desk Pricing Model PowerPoint Presentation SlidesSlideTeam
Ā
This document provides information on pricing models for IT services. It discusses the company background, key facts, management team, and milestones. It outlines customer requirements and the services offered, including managed IT services, help desk support, and basic management. Pricing categories, plans, and rates for other services are presented. There is a gap analysis of client issues and solutions provided. A comparison of service features to competitors is given, showing the company's market position. The document closes with the IT service roadmap, timeline, and effect of implementing the services in reducing issues like downtime and security threats.
Systems Plus Solutions is an ISO 9001:2008 certified business solutions provider with over 22 years of experience. It offers a range of customized solutions through four service divisions: Solutions Group, IT Consulting, Oracle Services, and IT Infrastructure. These solutions are driven by a focus on customer experience and sustainability. It provides enterprise application services, IT consulting services, IT infrastructure services, Oracle EBS services, and enterprise data services to help businesses streamline processes and gain competitive advantages. Its offerings are supported by technologies such as Oracle, Microsoft, UNIX, and open source.
Kaseya Connect 2013: Build Mind-share and Wallet-share with Quarterly Service...Kaseya
Ā
"Want to improve client mind-share and loyalty because your clients understand the value you provide? Regularly your clients are approached by someone new knocking on their door trying to take them away from your services. Strong account relationships built on mutual trust and two-way communications defend against this and foster both high retention rates and referrals for new clients. Quarterly Service Reviews provide a forum to discuss both of these areas and will be discussed in detail in this session. Walk away with the protection and tools needed to protect your revenues and cultivate long lasting client relationships.
Managed database services provider datAvail offers 24/7 database support using a team of over 80 DBAs. They provide monitoring, management, and on-demand support to extend customers' database teams and save costs compared to hiring full-time employees. Customers benefit from expert attention to ensure their systems are available and optimized while focusing internal resources on strategic priorities.
Bayside Solutions Information Technology and telecommunications PracticeDavid Rampa
Ā
Bayside provides IT staffing and project management solutions to help companies optimize their technology. They have over 10 years of experience providing customized solutions including accessing top talent, completing mission-critical projects on time and budget, and enhancing IT returns on investment. Bayside specializes in areas like applications, infrastructure, telecommunications, and embedded software engineering. They offer both contract staffing and managed services to help companies scale up or outsource IT functions.
Webwheel Technologies Private Limited is a leading provider of Information Technology Solutions, with a sharp focus on delivering solutions that generate business value for our clients. We strive to achieve a shared vision of performance that yields tangible returns in terms of innovation, growth, and increased efficiencies for our customers.
IT Support Pricing PowerPoint Presentation SlidesSlideTeam
Ā
IT Support Pricing PowerPoint Presentation Slides is the perfect solution for information technology professionals to demonstrate their tariff structure. Use the IT pricing model PPT theme to provide a crisp company overview including details like management team, and key facts. Showcase customer requirements like IT infrastructure, and advanced system security with the help of this tech costing structure PowerPoint slideshow. Illustrate the types of services like network administration, technical support, and technology consulting through information technology pricing plan PPT presentationās visually-compelling graphics. Represent the cost and description of services through concise tabular format included in this IT service pricing PowerPoint theme. Classify your managed services from economic to high-end, based on cost by the means tech support costing PPT slideshow. You can even portray hourly, daily, and yearly charges for IT support using this IT price strategy PowerPoint template deck. Download tech cost planning PPT presentation to elucidate competitor analysis, IT service roadmap, and the effects after IT services implementation. https://bit.ly/3e0e9J3
iWare Logic is an Enterprise Business Application Services company specializing in Oracle applications and technology including
Oracle eBusiness Suite
Oracle DBA and Apps DBA remote and onsite
Siebel,
Oracle BI, OBIEE, OBISE
PeopleSoft
Oracle Siebel CRM On Demand
Oracle APEX
We provide expertise to our customers in the efforts to implement and support Oracle's enterprise business applications and technologies
How Customer Experience Drives Digital TransformationPerficient, Inc.
Ā
Today, you have the ability to connect customer insights with digital technologies to transform the customer experience and deliver significant business value.
The best customer experience is one that occurs across the entire lifecycle ā from unknown prospects to existing and highly profitable customers.
Customer experience spans all channels from mobile to social to in-store promotions, and when executed effectively unifies a brandās touch points into a cohesive, differentiated experience.
Our second session in Perficientās Digital Transformation webinar series covered:
-What customer experience is, and why it drives digital transformation
-How to plan for customer experience within the context of your digital transformation initiatives
-Highlights and case examples from industry leaders in customer experience
-How to define maturity levels to help you assess your organization's customer experience ā strengths, gaps and outline next steps
The document describes Pink Elephant's service desk and support services. It offers service desk improvement programs to assess, improve, and implement service desks. It provides managed flexible employees to supplement or replace current resources. The service is designed to solve problems like demotivated staff, low fix rates, lack of knowledge management, and poor leadership. Features include help with improvement, management of staff training and motivation, assistance with tool selection, and off-shore capabilities. The company values focus on customers, accountability, and teamwork.
Asbrainz Technologies is an IT consulting firm that provides services and builds solutions to empower businesses through technology. It was founded by technical graduates with over 10 years of experience. The company has expertise in areas like web and mobile applications, cloud services, BI and analytics. It follows agile and waterfall methodologies and focuses on quality, customer satisfaction, and diversifying its portfolio. The company offers services like consulting, development, and maintenance using a flexible engagement model.
Fuji Xerox Singapore is a leading provider of document solutions in Singapore, with over 800 staff supporting document technologies, services, software, supplies and outsourcing. It aims to help customers increase productivity and efficiency through innovative solutions while meeting sustainability goals. Fuji Xerox has a global network and invests 10% of annual revenue in R&D to drive innovation, with over 55,000 patents. It is committed to delivering exceptional customer service and conducting business in a sustainable way.
JDA Distribution-Centric Supply Chain Suite - Enabling Intelligent and Profit...JDA Software
Ā
The JDA Distribution-Centric Supply Chain suite offers an integrated set of cloud-based, best-of-breed supply chain planning and execution solutions that holistically and iteratively solve inventory planning, replenishment and order fulfillment challenges. This enables intelligent and profitable distribution decision making that reduces inventory levels and costs, improves customer service through superior product availability and faster throughput, and creates more agile, profitable and responsive operations.
The JDA Distribution-Centric Supply Chain suite enables you to:
ā¾ Create plans based on real-world execution constraints
ā¾ Agilely react to events with iterative planning and execution
ā¾ Reduce inventory, labor and transportation costs
ā¾ Leverage cloud for agility, visibility, consistency and return on investment
Delivering an execution constraint-aware planning system that creates executable plans, the JDA Distribution-Centric Supply Chain suite provides visibility into network-wide inventory and enables agile replanning when exceptions or disruptions occur during the execution cycle.
ā¾ Make intelligent and profitable distribution decisions based on real-time visibility into inventory, orders and events
ā¾ Improve on-time, in-full customer deliveries
ā¾ Create profitable operations and competitive advantage
Service Management Powerpoint Presentation SlidesSlideTeam
Ā
We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of thirty three slides. Our tailor made Service Management Powerpoint Presentation Slides editable deck assists planners to segment and expound the topic with brevity. The advantageous slides on Service Management Powerpoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field. https://bit.ly/3Ce2an2
RJT Compuquest is a full service system integrator. We have proven experience delivering Oracle Application (E-Business Suite) implementations, upgrades, enhancements, customizations, and extensions on both the functional side and the technical side.
RJT utilizes years of real-world experience and unsurpassed Oracle database and applications knowledge to meet your business requirements and maximize your Oracle investment. Each day, RJT consultants leverage their collective experience and knowledge to ensure successful Oracle work in the following core service areas:
Oracle Services
* Oracle E-Business Suite implementation and support
* Oracle and Open Systems development and support
* Remote DBA, database, and OS support
* Remote Oracle E-Business support
* Oracle database services
* Business intelligence / data warehousing
* Oracle Training
* Offshore Oracle development and support
The IT meeting on May 31, 2012 covered organizational achievements from the past year and future plans. Several departments presented their top 3 accomplishments, including successfully upgrading security and networking systems, implementing new help desk software, and completing infrastructure projects to support campus renovations. The meeting also reviewed ongoing initiatives and upcoming projects over the next year.
HCL Infosystems Ltd is India's premier hardware, services and ICT systems integration company, established in 1976. It offers a range of computing, storage, networking, security and other products. HCL has consistently innovated over its 25+ year history. KPMG ranked HCL as a leader in innovation in the Nordic region based on customer satisfaction surveys. HCL focuses on positioning itself as a value-centric company through innovation-led strategies like focusing on uncontested market spaces with high margins. It has built an innovative internal organization through principles like employee-first mentality, transparency, and dramatic changes.
ProcureTechStaff is an IT and business consulting firm that provides human capital consulting, contingent workforce management solutions, and staffing process re-engineering. They recruit permanent and temporary staff across industries for their clients. Their services include payroll management, independent contractor validation, recruitment process outsourcing, IT services, data warehousing, and staffing in areas like big data analytics. They aim to provide scalable, cost-effective solutions to help clients achieve optimal recruiting practices.
The document provides an overview of CA's Unicenter Service Desk solution for implementing an IT service management framework based on ITIL best practices. It describes the key components of the solution including incident, problem, and change management modules as well as reporting and dashboard capabilities for monitoring service levels. The solution aims to standardize and automate IT service processes to improve service quality and reduce costs.
Bob Tech Solutions is an IT consulting firm headquartered in Bangalore, India that provides enterprise IT solutions, mobility services, and professional services. It has over 300 employees and offices in India, the US, and South Africa. It is ISO certified for quality and data security. It offers services including product engineering, enterprise mobility, and professional services like staff augmentation, hiring and training resources for clients, and remote IT staffing. Its goal is to provide cost-effective and reliable business solutions for clients.
Study: The Future of VR, AR and Self-Driving CarsLinkedIn
Ā
We asked LinkedIn members worldwide about their levels of interest in the latest wave of technology: whether theyāre using wearables, and whether they intend to buy self-driving cars and VR headsets as they become available. We asked them too about their attitudes to technology and to the growing role of Artificial Intelligence (AI) in the devices that they use. The answers were fascinating ā and in many cases, surprising.
This SlideShare explores the full results of this study, including detailed market-by-market breakdowns of intention levels for each technology ā and how attitudes change with age, location and seniority level. If youāre marketing a tech brand ā or planning to use VR and wearables to reach a professional audience ā then these are insights you wonāt want to miss.
UX, ethnography and possibilities: for Libraries, Museums and ArchivesNed Potter
Ā
1) The document discusses how the University of York Library has used various user experience (UX) techniques like ethnographic observation and interviews to better understand user needs and behaviors.
2) Some changes implemented based on UX findings include installing hot water taps, changing hours, and adding blankets - aimed at improving the small details of user experience.
3) The presentation encourages other libraries, archives and museums to try incorporating UX techniques like behavioral mapping and cognitive interviews to inform design changes that enhance services for users.
Artificial intelligence (AI) is everywhere, promising self-driving cars, medical breakthroughs, and new ways of working. But how do you separate hype from reality? How can your company apply AI to solve real business problems?
Hereās what AI learnings your business should keep in mind for 2017.
The document discusses designing teams and processes to adapt to changing needs. It recommends structuring teams so members can work within their competencies and across projects fluidly with clear roles and expectations. The design process should support the team and their work, and be flexible enough to change with team, organization, and project needs. An effective team culture builds an environment where members feel free to be themselves, voice opinions, and feel supported.
An immersive workshop at General Assembly, SF. I typically teach this workshop at General Assembly, San Francisco. To see a list of my upcoming classes, visit https://generalassemb.ly/instructors/seth-familian/4813
I also teach this workshop as a private lunch-and-learn or half-day immersive session for corporate clients. To learn more about pricing and availability, please contact me at http://familian1.com
3 Things Every Sales Team Needs to Be Thinking About in 2017Drift
Ā
Thinking about your sales team's goals for 2017? Drift's VP of Sales shares 3 things you can do to improve conversion rates and drive more revenue.
Read the full story on the Drift blog here: http://blog.drift.com/sales-team-tips
Webwheel Technologies Private Limited is a leading provider of Information Technology Solutions, with a sharp focus on delivering solutions that generate business value for our clients. We strive to achieve a shared vision of performance that yields tangible returns in terms of innovation, growth, and increased efficiencies for our customers.
IT Support Pricing PowerPoint Presentation SlidesSlideTeam
Ā
IT Support Pricing PowerPoint Presentation Slides is the perfect solution for information technology professionals to demonstrate their tariff structure. Use the IT pricing model PPT theme to provide a crisp company overview including details like management team, and key facts. Showcase customer requirements like IT infrastructure, and advanced system security with the help of this tech costing structure PowerPoint slideshow. Illustrate the types of services like network administration, technical support, and technology consulting through information technology pricing plan PPT presentationās visually-compelling graphics. Represent the cost and description of services through concise tabular format included in this IT service pricing PowerPoint theme. Classify your managed services from economic to high-end, based on cost by the means tech support costing PPT slideshow. You can even portray hourly, daily, and yearly charges for IT support using this IT price strategy PowerPoint template deck. Download tech cost planning PPT presentation to elucidate competitor analysis, IT service roadmap, and the effects after IT services implementation. https://bit.ly/3e0e9J3
iWare Logic is an Enterprise Business Application Services company specializing in Oracle applications and technology including
Oracle eBusiness Suite
Oracle DBA and Apps DBA remote and onsite
Siebel,
Oracle BI, OBIEE, OBISE
PeopleSoft
Oracle Siebel CRM On Demand
Oracle APEX
We provide expertise to our customers in the efforts to implement and support Oracle's enterprise business applications and technologies
How Customer Experience Drives Digital TransformationPerficient, Inc.
Ā
Today, you have the ability to connect customer insights with digital technologies to transform the customer experience and deliver significant business value.
The best customer experience is one that occurs across the entire lifecycle ā from unknown prospects to existing and highly profitable customers.
Customer experience spans all channels from mobile to social to in-store promotions, and when executed effectively unifies a brandās touch points into a cohesive, differentiated experience.
Our second session in Perficientās Digital Transformation webinar series covered:
-What customer experience is, and why it drives digital transformation
-How to plan for customer experience within the context of your digital transformation initiatives
-Highlights and case examples from industry leaders in customer experience
-How to define maturity levels to help you assess your organization's customer experience ā strengths, gaps and outline next steps
The document describes Pink Elephant's service desk and support services. It offers service desk improvement programs to assess, improve, and implement service desks. It provides managed flexible employees to supplement or replace current resources. The service is designed to solve problems like demotivated staff, low fix rates, lack of knowledge management, and poor leadership. Features include help with improvement, management of staff training and motivation, assistance with tool selection, and off-shore capabilities. The company values focus on customers, accountability, and teamwork.
Asbrainz Technologies is an IT consulting firm that provides services and builds solutions to empower businesses through technology. It was founded by technical graduates with over 10 years of experience. The company has expertise in areas like web and mobile applications, cloud services, BI and analytics. It follows agile and waterfall methodologies and focuses on quality, customer satisfaction, and diversifying its portfolio. The company offers services like consulting, development, and maintenance using a flexible engagement model.
Fuji Xerox Singapore is a leading provider of document solutions in Singapore, with over 800 staff supporting document technologies, services, software, supplies and outsourcing. It aims to help customers increase productivity and efficiency through innovative solutions while meeting sustainability goals. Fuji Xerox has a global network and invests 10% of annual revenue in R&D to drive innovation, with over 55,000 patents. It is committed to delivering exceptional customer service and conducting business in a sustainable way.
JDA Distribution-Centric Supply Chain Suite - Enabling Intelligent and Profit...JDA Software
Ā
The JDA Distribution-Centric Supply Chain suite offers an integrated set of cloud-based, best-of-breed supply chain planning and execution solutions that holistically and iteratively solve inventory planning, replenishment and order fulfillment challenges. This enables intelligent and profitable distribution decision making that reduces inventory levels and costs, improves customer service through superior product availability and faster throughput, and creates more agile, profitable and responsive operations.
The JDA Distribution-Centric Supply Chain suite enables you to:
ā¾ Create plans based on real-world execution constraints
ā¾ Agilely react to events with iterative planning and execution
ā¾ Reduce inventory, labor and transportation costs
ā¾ Leverage cloud for agility, visibility, consistency and return on investment
Delivering an execution constraint-aware planning system that creates executable plans, the JDA Distribution-Centric Supply Chain suite provides visibility into network-wide inventory and enables agile replanning when exceptions or disruptions occur during the execution cycle.
ā¾ Make intelligent and profitable distribution decisions based on real-time visibility into inventory, orders and events
ā¾ Improve on-time, in-full customer deliveries
ā¾ Create profitable operations and competitive advantage
Service Management Powerpoint Presentation SlidesSlideTeam
Ā
We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of thirty three slides. Our tailor made Service Management Powerpoint Presentation Slides editable deck assists planners to segment and expound the topic with brevity. The advantageous slides on Service Management Powerpoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field. https://bit.ly/3Ce2an2
RJT Compuquest is a full service system integrator. We have proven experience delivering Oracle Application (E-Business Suite) implementations, upgrades, enhancements, customizations, and extensions on both the functional side and the technical side.
RJT utilizes years of real-world experience and unsurpassed Oracle database and applications knowledge to meet your business requirements and maximize your Oracle investment. Each day, RJT consultants leverage their collective experience and knowledge to ensure successful Oracle work in the following core service areas:
Oracle Services
* Oracle E-Business Suite implementation and support
* Oracle and Open Systems development and support
* Remote DBA, database, and OS support
* Remote Oracle E-Business support
* Oracle database services
* Business intelligence / data warehousing
* Oracle Training
* Offshore Oracle development and support
The IT meeting on May 31, 2012 covered organizational achievements from the past year and future plans. Several departments presented their top 3 accomplishments, including successfully upgrading security and networking systems, implementing new help desk software, and completing infrastructure projects to support campus renovations. The meeting also reviewed ongoing initiatives and upcoming projects over the next year.
HCL Infosystems Ltd is India's premier hardware, services and ICT systems integration company, established in 1976. It offers a range of computing, storage, networking, security and other products. HCL has consistently innovated over its 25+ year history. KPMG ranked HCL as a leader in innovation in the Nordic region based on customer satisfaction surveys. HCL focuses on positioning itself as a value-centric company through innovation-led strategies like focusing on uncontested market spaces with high margins. It has built an innovative internal organization through principles like employee-first mentality, transparency, and dramatic changes.
ProcureTechStaff is an IT and business consulting firm that provides human capital consulting, contingent workforce management solutions, and staffing process re-engineering. They recruit permanent and temporary staff across industries for their clients. Their services include payroll management, independent contractor validation, recruitment process outsourcing, IT services, data warehousing, and staffing in areas like big data analytics. They aim to provide scalable, cost-effective solutions to help clients achieve optimal recruiting practices.
The document provides an overview of CA's Unicenter Service Desk solution for implementing an IT service management framework based on ITIL best practices. It describes the key components of the solution including incident, problem, and change management modules as well as reporting and dashboard capabilities for monitoring service levels. The solution aims to standardize and automate IT service processes to improve service quality and reduce costs.
Bob Tech Solutions is an IT consulting firm headquartered in Bangalore, India that provides enterprise IT solutions, mobility services, and professional services. It has over 300 employees and offices in India, the US, and South Africa. It is ISO certified for quality and data security. It offers services including product engineering, enterprise mobility, and professional services like staff augmentation, hiring and training resources for clients, and remote IT staffing. Its goal is to provide cost-effective and reliable business solutions for clients.
Study: The Future of VR, AR and Self-Driving CarsLinkedIn
Ā
We asked LinkedIn members worldwide about their levels of interest in the latest wave of technology: whether theyāre using wearables, and whether they intend to buy self-driving cars and VR headsets as they become available. We asked them too about their attitudes to technology and to the growing role of Artificial Intelligence (AI) in the devices that they use. The answers were fascinating ā and in many cases, surprising.
This SlideShare explores the full results of this study, including detailed market-by-market breakdowns of intention levels for each technology ā and how attitudes change with age, location and seniority level. If youāre marketing a tech brand ā or planning to use VR and wearables to reach a professional audience ā then these are insights you wonāt want to miss.
UX, ethnography and possibilities: for Libraries, Museums and ArchivesNed Potter
Ā
1) The document discusses how the University of York Library has used various user experience (UX) techniques like ethnographic observation and interviews to better understand user needs and behaviors.
2) Some changes implemented based on UX findings include installing hot water taps, changing hours, and adding blankets - aimed at improving the small details of user experience.
3) The presentation encourages other libraries, archives and museums to try incorporating UX techniques like behavioral mapping and cognitive interviews to inform design changes that enhance services for users.
Artificial intelligence (AI) is everywhere, promising self-driving cars, medical breakthroughs, and new ways of working. But how do you separate hype from reality? How can your company apply AI to solve real business problems?
Hereās what AI learnings your business should keep in mind for 2017.
The document discusses designing teams and processes to adapt to changing needs. It recommends structuring teams so members can work within their competencies and across projects fluidly with clear roles and expectations. The design process should support the team and their work, and be flexible enough to change with team, organization, and project needs. An effective team culture builds an environment where members feel free to be themselves, voice opinions, and feel supported.
An immersive workshop at General Assembly, SF. I typically teach this workshop at General Assembly, San Francisco. To see a list of my upcoming classes, visit https://generalassemb.ly/instructors/seth-familian/4813
I also teach this workshop as a private lunch-and-learn or half-day immersive session for corporate clients. To learn more about pricing and availability, please contact me at http://familian1.com
3 Things Every Sales Team Needs to Be Thinking About in 2017Drift
Ā
Thinking about your sales team's goals for 2017? Drift's VP of Sales shares 3 things you can do to improve conversion rates and drive more revenue.
Read the full story on the Drift blog here: http://blog.drift.com/sales-team-tips
How to Become a Thought Leader in Your NicheLeslie Samuel
Ā
Are bloggers thought leaders? Here are some tips on how you can become one. Provide great value, put awesome content out there on a regular basis, and help others.
IDC Technologies is an IT staffing and solutions company established in 2003 with headquarters in Silicon Valley and India. The document provides an overview of IDC's mission, values, services, delivery structure, recruitment process, technology portfolio, industries served, and value propositions. It aims to showcase IDC's capabilities and global presence across multiple continents to attract potential clients.
Current Automation Status and BenefitsSr. No. Automation Module Test cases / release Manual Testing Efforts Automation Efforts Savings1 Group Market Web proposal Software 5000 15 Manual testers for 10 days 1 user running the scripts on 15 vdi for less than 5 days 145 person days per release - 972 JAH32 5000 15 Manual testers for 10 days 1 user running the scripts on 15 vdi for less than 5 days 145 person days per release - 973 Self Funded Quote 1000 5 Manual testers for 6 days 1 user running the scripts on 15 vdi for 3 days 27 person days - 904 DSC 4 1 day per user 1 hour for a user 7 hours 885 HUGG ( GM to EASE) 3500 10 Manual testers for 12 days 1 user running the scripts on 15 vdi for 5 days 115 person days 966 ACES 16 (daily) 1 expert user person day Novice user can also finish in 1 hour 7 hours 887 GRASS 16 (daily) 1 expert user manday Novice user can also finish in 1 hour 7 hours 8822Other Automation AchievementsDSC AutomationProof of concepts using Rational FunctionalTesterMICROSOFT CRM Automation using RationalFunctional Tester32bit Software Automation from ScratchBuilding the TAF for JAH 32 bit SoftwareRegression for June ReleaseOrganization of Assurant TCoEBuilding the Human Resources for Assurant TestingActivities(Both Manual AutomatedResources)Efficient Effective Utilization of resourcesFulfilling the Testing needs of Assurant Health23SOA test Automation Case Study An Insurancecompany in UKProject Overviewe-Commerce application implemented on SOAarchitectureThe testing was done manually using VBapplications , which was cumbersome and timeconsuming .Rushcode is chosen as strategic partner toconduct the SOA testing using SOAP UI Pro toolScopeWeb services functional testing and regressiontestingAsynchronous services residing on MQsTotal test cases 20StandardsWS-I standardsXMLSOAPMQHTTP/HTTPSChallengesManage data entry for multiple payload requestapprox. 1000 requestsIdentifying the Use cases and integrates servicesby chaining themService oriented architecture is based onimplementation of asynchronous messagesRushcodes SolutionEvaluation of different tools and selecting thebest fitDevelopment and implementation of the data drivenframeworkUse of Rushcodes SOAP UI Pro LicensesBenefitsReduction in execution time -approximately 80Due to modular and data driven framework,maintainability increased by 5024Automation Framework Solution for SOA testingMultiple Testing Environment manipulationEndpointsTest Case FlowAlternating test case Logic controlTest Data controlled multiple IterationsTest Validation Points - dynamic AssertionsTest Data Reusable Test assets25Value-added servicesPlugin DevelopmentWe are in a phase to develop a Plug-in which willinteract with Desktop applications.We are majorly focusing on MFC applications.26Our SolutionsEnd to end testingFramework designing re-engineering offrameworksUser acceptance testingTest data managementApplication qualit
Managed IT Services: What It Is and Why It MattersNet at Work
Ā
The webinar discussed managed IT services and how they can help businesses by introducing best practices to mitigate risks, remediate issues, and provide accurate reporting for planning and budgeting. Managed services aim to maximize uptime and productivity by proactively managing IT through documentation, maintenance, patching, and procedures. While managed services complement existing IT staff, they can take over the role of a virtual CIO by mapping business needs to technology, managing vendors, and freeing up staff to focus on projects. Attendees were invited to ask questions and provided with contact information to discuss assessments and next steps.
Running a high-performance Service Desk requires IT organizations to develop multiple capabilities around Knowledge Management, Training, Quality, Reporting & Innovation that they typically lack the scale, focus, or money to build and maintain on their own.
A lot of CIOs that are looking to outsource their help desk initially target the very obvious pain points that outsourcing can solve for them, including the rising IT labor costs and talent shortages in the US. But what about quality and continuous improvement?
Join our panel of experts on April 27th to learn the key hidden benefits of help desk outsourcing and how organizations are leveraging Auxisā Help Desk Center of Excellence (āCOEā) to get the required supporting functions that they cannot afford to ensure steady and reliable levels of service.
The document discusses Apollo Health Street's strategic support solutions for managing customer service desks. It provides examples of several clients who outsource their service desk operations to Apollo. Apollo claims to have experience handling over 1 million calls per year through its focus on people, processes, technology and cost competitiveness. The summaries of individual clients highlight the services Apollo provides, such as technical support, monitoring and added value services.
NIPPON DATA SYSTEMS LIMITED is a provider of IT enabled business solutions which provide our clients competitive business advantage. We partner with our customers to deliver business solutions to their satisfaction and help them āLive Your Enterprise Potentialā¢ā. We take pride in conducting business with the highest degree of ethics and treat each transaction with fairness and honesty.
For us client satisfaction is our ONLY measure of success.
Since the time NDS was established in 1994, we have built a solid foundation of success on which we continue grow. We specialize in solving your business problems by harnessing technology and applying them for developing and implementing customized and standard information systems. Over the years our professionals have encountered and conquered complex problems relating to various business needs.
Our Industry specific NEWTON solutions help clients afford Enterprise Resource planning that can be implemented faster than any other solution and provides lowest cost of Total Ownership
www.nippondata.com
Global Turner Limited successfully passed CMMi Level 3 and ISO 9001:2015 audits in September 2021 and July 2021 respectively, and was granted membership to the Indo Asian African Chamber of Commerce & Industries in March 2022. The document discusses Global Turner's capabilities, experience, and approach in technology consulting and digital transformation projects.
Companys Profile _ global matrix pvt ltd _LatestAlok Dwivedi
Ā
Global Matrix Private Limited is an IT outsourcing services provider based in Lucknow, India that was incorporated in 2012. It aims to deliver high-quality and cost-effective BPO solutions to multinational clients globally across various business verticals such as customer support, sales, and marketing. The company has over 100 employees and infrastructure including servers, workstations, and backup power to ensure 24/7 operations. It is certified and compliant with various regulations.
This document discusses the need for construction companies to have an integrated software solution to manage their business. It summarizes the benefits of using Sage Master Builder construction software, such as enabling data to flow through the entire project lifecycle, centralized data storage, and real-time project information. It also describes the services provided by CMS Group to help companies select and implement Sage Master Builder, including their experience in the construction industry and commitment to customer support.
The document discusses how business improvement software solutions can help companies increase revenue, contain costs, and manage capital resources more effectively in a rapidly changing business environment. It provides examples of how solutions can help gain insights into customers and sales, identify areas for cost containment, and generate customized reports for decision makers. The company discussed, Guilford Group, offers business analysis, software development, and technical expertise across various industries to deliver business-driven solutions that improve results.
This document provides a benchmark report summarizing the business benefits customers achieved after implementing Oracle's HCM Cloud solution. It finds that customers experienced improvements in operational excellence like reduced payroll processing time (68%) and compliance costs (70%). Customers also saw gains in HR modernization like improved reporting productivity (79%) and workforce engagement (15%). The report provides these benchmark results to help customers identify strengths and areas for improvement and set goals.
Codetru offers exceptional data analytics services designed to transform raw data into actionable insights. Leveraging advanced analytics techniques and cutting-edge tools, Codetru helps businesses make informed decisions, optimize operations, and enhance strategic planning. Their expert team provides comprehensive data analysis, visualization, and reporting solutions, ensuring clients can harness the full potential of their data for improved performance and growth. Codetru's commitment to quality and precision makes them a trusted partner in data analytics.
ServiceNowĀ® IT Service Management (ITSM) provides a modern service management solution in the cloud. ServiceNowās system of action allows you to consolidate tools, transform the way you deliver services, and improve the customer experience.
The document provides an overview of ServiceNow ITSM and Jade Global's services to implement and manage ServiceNow platforms. ServiceNow enables enterprises to transform to service-centric operations through features like automated workflows, visibility, custom applications, and improved customer experiences. Jade Global offers advisory, implementation, management, and delivery expertise for ServiceNow, including certified specialists, best practices methodologies, and centers of excellence. Their RightStart packages provide rapid 10-12 week implementations of core ServiceNow modules.
Speed Up Your Sales Assembly Line with Microsoft ā Featuring Duncan Taylor IS...Apttus
Ā
Manufacturers succeed when their assembly lines are fast, efficient, and easy to manage. Technology solutions for manufacturing should meet the same standard so that manufacturers can sell effectively. Join Duncan Taylor, industry leader for manufacturing at Microsoft, to learn how he partnered with Apttus to enable manufacturing customers to master their Quote-to-Cash processes.
Inside the Enterprise Case Studies of Customer Appsdreamforce2006
Ā
The document discusses case studies of customer applications using Salesforce from various companies:
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- Chevron Aviation uses Salesforce across 250 users to standardize global processes, automate manual tasks, and improve profitability analysis.
- Optimum Lightpath uses Salesforce across 350 users including custom apps to better target fiber network deployments, maximize revenue from existing infrastructure, and centralize business data.
Sunview Infotech Solution Pvt Ltd.Company ProfilePradipta Saha
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Sunview Infotech Solution Pvt. Ltd. is an IT and BPO services firm with 50 employees and a current infrastructure capacity of 70 seats. It provides a range of BPO services including inbound and outbound call center operations, back office processing, and consulting. Sunview differentiates itself by striving for excellence, being adaptable to technology changes, and having a strong customer focus. It aims to serve clients with quality and meet customized requirements through all stages of projects.
Best Practices in Measuring Critical Support Metricsdreamforce2006
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The document discusses best practices for measuring critical support metrics. It provides examples of how two companies, Enterasys Networks and CallSource, used Salesforce to improve their customer support. Both companies saw increases in customer satisfaction and agent productivity by defining clear goals, implementing the right metrics, and ensuring their support teams had access to the necessary customer information. Call deflection rates, case closure times, and internal support requests all improved after implementing Salesforce.
The document provides an overview of Ajilon Consulting, a global IT services organization. In 3 sentences: Ajilon Consulting has over 13,000 IT professionals worldwide, annual revenues exceeding $2.4 billion, and provides a wide range of professional and staffing services including application development, infrastructure management, and quality testing across various industries for over 500 client organizations globally.
Business processes and decisions are the backbone of every company, from small to the Fortune 50. It is these processes and decisions that can create competitive advantage, helping the company react more quickly to changing trends. The processes can also drag the company down if they do not serve the business with agility. The first step in building business agility is to understand how the business works today, what are the processes, what are the decisions we should take, and how should we take them. Understanding these processes and decisions can enable a company to improve, streamline, and increase efficiency.
IBM Blueworks Live provides a single, shared repository where all the stakeholders can find a single version of truth about any process. It facilitates successful process improvement projects by enabling all the users in the process improvement team to be aligned to the process goals, problems, and areas of improvement. IBM Blueworks Live directly integrates with IBM Business Process Manager so that documentation of the business processes are implemented, run, and optimized.
Skybuffer AI: Advanced Conversational and Generative AI Solution on SAP Busin...Tatiana Kojar
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Skybuffer AI, built on the robust SAP Business Technology Platform (SAP BTP), is the latest and most advanced version of our AI development, reaffirming our commitment to delivering top-tier AI solutions. Skybuffer AI harnesses all the innovative capabilities of the SAP BTP in the AI domain, from Conversational AI to cutting-edge Generative AI and Retrieval-Augmented Generation (RAG). It also helps SAP customers safeguard their investments into SAP Conversational AI and ensure a seamless, one-click transition to SAP Business AI.
With Skybuffer AI, various AI models can be integrated into a single communication channel such as Microsoft Teams. This integration empowers business users with insights drawn from SAP backend systems, enterprise documents, and the expansive knowledge of Generative AI. And the best part of it is that it is all managed through our intuitive no-code Action Server interface, requiring no extensive coding knowledge and making the advanced AI accessible to more users.
Programming Foundation Models with DSPy - Meetup SlidesZilliz
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Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
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An English š¬š§ translation of a presentation to the speech I gave about the main changes brought by CCS TSI 2023 at the biggest Czech conference on Communications and signalling systems on Railways, which was held in Clarion Hotel Olomouc from 7th to 9th November 2023 (konferenceszt.cz). Attended by around 500 participants and 200 on-line followers.
The original Czech šØšæ version of the presentation can be found here: https://www.slideshare.net/slideshow/hlavni-novinky-souvisejici-s-ccs-tsi-2023-2023-1695/269688092 .
The videorecording (in Czech) from the presentation is available here: https://youtu.be/WzjJWm4IyPk?si=SImb06tuXGb30BEH .
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc
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How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This yearās report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
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5th LF Energy Power Grid Model Meet-up SlidesDanBrown980551
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5th Power Grid Model Meet-up
It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology.
Power Grid Model
The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services.
Power Grid Model is an open source project from Linux Foundation Energy and provides a calculation engine that is increasingly essential for DSOs. It offers a standards-based foundation enabling real-time power systems analysis, simulations of electrical power grids, and sophisticated what-if analysis. In addition, it enables in-depth studies and analysis of the electrical power gridās behavior and performance. This comprehensive model incorporates essential factors such as power generation capacity, electrical losses, voltage levels, power flows, and system stability.
Power Grid Model is currently being applied in a wide variety of use cases, including grid planning, expansion, reliability, and congestion studies. It can also help in analyzing the impact of renewable energy integration, assessing the effects of disturbances or faults, and developing strategies for grid control and optimization.
What to expect
For the upcoming meetup we are organizing, we have an exciting lineup of activities planned:
-Insightful presentations covering two practical applications of the Power Grid Model.
-An update on the latest advancements in Power Grid -Model technology during the first and second quarters of 2024.
-An interactive brainstorming session to discuss and propose new feature requests.
-An opportunity to connect with fellow Power Grid Model enthusiasts and users.
Digital Banking in the Cloud: How Citizens Bank Unlocked Their MainframePrecisely
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Inconsistent user experience and siloed data, high costs, and changing customer expectations ā Citizens Bank was experiencing these challenges while it was attempting to deliver a superior digital banking experience for its clients. Its core banking applications run on the mainframe and Citizens was using legacy utilities to get the critical mainframe data to feed customer-facing channels, like call centers, web, and mobile. Ultimately, this led to higher operating costs (MIPS), delayed response times, and longer time to market.
Ever-changing customer expectations demand more modern digital experiences, and the bank needed to find a solution that could provide real-time data to its customer channels with low latency and operating costs. Join this session to learn how Citizens is leveraging Precisely to replicate mainframe data to its customer channels and deliver on their āmodern digital bankā experiences.
Introduction of Cybersecurity with OSS at Code Europe 2024Hiroshi SHIBATA
Ā
I develop the Ruby programming language, RubyGems, and Bundler, which are package managers for Ruby. Today, I will introduce how to enhance the security of your application using open-source software (OSS) examples from Ruby and RubyGems.
The first topic is CVE (Common Vulnerabilities and Exposures). I have published CVEs many times. But what exactly is a CVE? I'll provide a basic understanding of CVEs and explain how to detect and handle vulnerabilities in OSS.
Next, let's discuss package managers. Package managers play a critical role in the OSS ecosystem. I'll explain how to manage library dependencies in your application.
I'll share insights into how the Ruby and RubyGems core team works to keep our ecosystem safe. By the end of this talk, you'll have a better understanding of how to safeguard your code.
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slackshyamraj55
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Discover the seamless integration of RPA (Robotic Process Automation), COMPOSER, and APM with AWS IDP enhanced with Slack notifications. Explore how these technologies converge to streamline workflows, optimize performance, and ensure secure access, all while leveraging the power of AWS IDP and real-time communication via Slack notifications.
Ivantiās Patch Tuesday breakdown goes beyond patching your applications and brings you the intelligence and guidance needed to prioritize where to focus your attention first. Catch early analysis on our Ivanti blog, then join industry expert Chris Goettl for the Patch Tuesday Webinar Event. There weāll do a deep dive into each of the bulletins and give guidance on the risks associated with the newly-identified vulnerabilities.
Taking AI to the Next Level in Manufacturing.pdfssuserfac0301
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Read Taking AI to the Next Level in Manufacturing to gain insights on AI adoption in the manufacturing industry, such as:
1. How quickly AI is being implemented in manufacturing.
2. Which barriers stand in the way of AI adoption.
3. How data quality and governance form the backbone of AI.
4. Organizational processes and structures that may inhibit effective AI adoption.
6. Ideas and approaches to help build your organization's AI strategy.
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
Choosing The Best AWS Service For Your Website + API.pptx
Ā
Betsol Introduction Pack - 2016
1. INDUSTRY AVERAGE
END- CUSTOMER
SATISFACTION2x
LOWER EMPLOYEE TURNOVER
THAN INDUSTRY AVERAGE
75%
36,000+CONTACT CENTER
AGENTS SUPPORTED
Product Engineering and Managed IT Services
enable our customers to reduce costs and time-
to-market while improving quality.
Health Care | Telecom | Aviation | Financial
Ā®
2. 1. BETSOL Capability Overview
2. Why Companies Choose BETSOL
3. Customer Results and Transformations
4. Next Steps
Agenda
Software Engineering
Application Development
Quality Assurance
BI & Analytics
Managed IT Services
Help Desk
Infrastructure Management
Contact Center
3. Who We Areā¦.
2 Locations in
the US
Average project size
$5-10 Million
2 Locations in
India
Worldwide
Enterprise Clients
200+ Employees
Multiple Industry
Awards
4. BETSOL
Enabling our customers to excel in their core business.
BETSOL was built from the ground up to deliver highly proactive engagements,
making us unique in our field and the value we bring.
ISO 9001:2008 Quality
Management Systems
ISO 27001:2013 Information
Security Management Systems
Health Care | Telecom | Aviation | Financial
5. We adopt ISO standards and Agile methodologies to provide Software
Engineering solutions tailored to your needs.
BETSOL Software Engineering, BI, & QA Models
Staff Augmentation Time & Material Fixed Price Deliverables
Priced per Headcount
Our team acts as a virtual extension of
your in-house development team.
Advantages of this model include
knowledge retention and the flexibility of
utilizing the team for multiple projects and
ad hoc business needs. Ideal for teams like
BI teams.
Monthly bills are based on the number of
dedicated resources every month.
Priced per Hour
For work where the workload is not
constant. This could be teams such as
automation teams.
When there are niche requirements that
are not long term. This could be Human
factors engineering and UI design.
Billing is based on the actual time spent by
the team on the project.
Priced per Deliverable
BETSOL takes end-to-end responsibility for
deliverables. This is ideal for software
engineering where the requirements are
mature.
Budgets are mostly fixed for the entire piece
of work, making it more like a fixed price
managed services engagement. Application
lifecycle management could be done through
this model.
Billing is at a fixed monthly cost plus unit
cost for each additional unit delivered.
6. We implement industry best practices, 24x7x365 support operations, ITIL standards,
while giving you the ability to flex and deliver best in class customer satisfaction KPIs.
BETSOL Help Desk & Infrastructure Management Overview
MANAGE HOST + MANAGE
Priced per Hour
BETSOL help desk and infrastructure support experts handle your
uptime and availability with exceptional levels of service. Quickly scale
your organization with staffing from BETSOL. Cover key times of day
and skill sets. Simple, predictable pricing.
Priced per Employee
Full outsourcing of your help desk and infrastructure support.
Ensures your business systems are operating with optimal
availability for your users. Includes both staffing and the
technology platform.
ā¢ 24x7x365 Support or Custom
ā¢ Staff Augmentation and Niche Roles Tiers 1-3
ā¢ Unlimited Desktop Support
ā¢ Server Administration & Support
ā¢ Security Assessments
ā¢ Mobile Device Management
ā¢ Inventory, Asset and Configuration Management
ā¢ Proactive Monitoring
ā¢ Operations Manager
ā¢ Custom Reporting
ā¢ MANAGE Features +
ā¢ Help Desk Platform
ā¢ Remote Access
ā¢ Session Recording
ā¢ Security Audits
ā¢ Support Portal
ā¢ Phone, Chat, and Email Support Tool Sets
ā¢ Knowledge Base
ā¢ Notifications
ā¢ Quality Audits
7. Ć La Carte Services
BETSOL Help Desk & Infrastructure Management Overview
Additional Services Offered
Onsite Support
Advanced Security & Threat Protection Services
Back-up & Business Continuity Services
Cloud Monitoring and Management
Virtualization
Service Level Agreement (SLA) monitoring
8. Our clients have access to industry leading processes, technologies and skills.
Deploy your world-class contact center with BETSOL.
BETSOL Contact Center Overview
MANAGE HOST + MANAGE
Priced per Hour
BETSOL contact center experts handle your customers with
exceptional levels of service. Quickly scale your organization with
staffing from BETSOL. Cover key times of day and skill sets.
Priced per Interaction
Outsourced customer and technical support with an expertly run contact
center including phone, chat, and email. Includes both the staffing and
technology platform.
ā¢ Customer Support
ā¢ Service Desk
ā¢ Phone, Chat, and/or Email Queue Staffing
ā¢ 24x7x365 Support or Custom
ā¢ Ability to meet Seasonal Spikes
ā¢ Ability to fill niche roles
ā¢ Language Translation services
ā¢ MANAGE features +
ā¢ Cloud Based Contact Center
ā¢ Phone, Chat, and Email Support Enablement
ā¢ Hosted IVR
ā¢ Support Portal & Ticketing
ā¢ CRM and Computer-Telephony Integration
ā¢ Knowledge Base
ā¢ Payment Processing
ā¢ Management & Monitoring Tools
ā¢ Quality Assessments
ā¢ Custom Business Intelligence Reports
10. BETSOL brings price and quality differentiators, driving deliverable and customer results.
Why Companies Choose BETSOL
ā¢ Solutions delivered to large
enterprises, including
logistics companies.
ā¢ Delivered productivity gains
and reduced costs for
customers by 50%.
Quality Cost Results
ā¢ BETSOL beats initial vendor
quality targets by an average
of 2.5x.
ā¢ Quality of support for our
solutions is 2x industry
average (Net Promoter Score
basis).
ā¢ BETSOL consistently wins bids
based on cost, while still out-
performing on quality.
ā¢ Through automation, we reduce
solution and maintenance costs
on average by 7% year-over-
year.
11. Total Customer Focus
We beat industry benchmarks and client targets with
consistency and quality.
-20 -10 0 10 20 30 40 50 60 70
6227
10 61
Auto dealers
Grocery chains
Hotel chains -3 48
Software firms
Retailers
Appliance makers
Insurance carriers
9 49
-7 56
8 39
-2 70
- Source: Temkin Group Q3 2015 - Base: 36,000 US end customers supported
BETSOL Net Promoter
Score
ā¢ 75 as of Sep 2016
ā¢ More than double
industry average
ā¢ Improving every
quarter
Quality
12. āOur engagements lead to transformations.ā
Customer Satisfaction
Real-world results across organizational levels.
DecisionMakers
99%
Decision maker
satisfaction with
BETSOL
EndCustomers
3X
Improvement in
end-customer
satisfaction
Quality
13. BETSOL Value Approach
We grow our business through results and referral. Our continued growth
comes from successful, mutually beneficial engagements.
COST
Staff Augmentation Firm
Consulting Firm
Staff Augmentation Firm
Consulting Firm
Gartner Evaluation
of BETSOL Offering.
Deeper capabilities at better cost.
BETSOL
BETSOL
SERVICECAPABILITIES
Cost
14. Real customer operational actions and results
Following are details from real customer engagements. We respect our
customersā privacy, thus, in this marketing material, the clients are referred
to as āClient Aā and āClient B.ā
Both customers will act as reference customers.
Results
15. Challenges in Software Development and Technical Support
As companies work to keep their portfolio relevant to the market needs, managing development and
support costs to deliver on target profit margins becomes a key aspect of the business .
Common challenges include:
Implementing 24x7x365 support operations
Controlling cost, quality, and customer sat Focusing on core deliverables
Flexing staff quickly to meet demand and cost
Time to market
Filling niche roles
16. ā¢ Serves many Fortune 150
and multiple industries
ā¢ Industry pioneer for 15
years
ā¢ 25,000+ staff base
Client Profile
ā¢ Declining customer
satisfaction
ā¢ Delays and cost overruns
in onboarding new clients
ā¢ Declining margins
Growth
Challenges ā¢ High turnover
ā¢ Lack of depth in contact
center and telecom
expertise
ā¢ Quality of deliverables,
especially over time
Vendor
Concerns
Arise Virtual Solutions
Improvement in IT
systems, processes,
and support
needed to ensure:
Customer Sat
Profitability
Scalability
Distracted by IT challenges
not in core competency
Industry-leader contact center providerās effective growth was hindered by
non-scalable IT systems, processes, and support.
17. Arise Virtual Solutions
0
10
20
30
40
50
60
70
80
QUARTER 1 QUARTER 2 QUARTER 3 QUARTER 4 QUARTER 5 QUARTER 6 QUARTER 7 CURRENT
Clientās customer satisfaction and cost targets are exceeded. BETSOL continues to
proactively raise the bar by using domain expertise to drive additional initiatives.
50%+ reduction in
technical support costs
98%+ retention
rate of staff
62 point increase in end-
customer satisfaction
Development and QA
resources deployed
Technical support and
NOC staff deployed
SWAT team
determines process
and technical changes,
creating metric-
focused execution plan
Business Intelligence plan
proposed and initiated, now
facilitating millions of
transaction per month
Defect reduction
through
automation
Ongoing proactive cost and
satisfaction improvement
recommendations and
initiatives
Net
Promoter
Score
40%+ improvement in
first time resolution
18. Arise Virtual Solutions
Chat Performance Dashboard with KPIs for 2016
Second Half 2015 actual performance for customer satisfaction, work quality, and volumes.
Net Promoter Score is measured by
surveys sent to the end-customer
after every interaction. BETSOL
scores 8.7% higher than in-house
team.
Quality is a measurement of process
adherence to client-defined
parameters.
BETSOL has strongly increased First
Call Resolution, managing nearly 17K
interactions per month. Agents
achieve this while utilizing 3 chats-per-
session for improved productivity.
50
60
70
80
90
Apr May Jun Jul Aug Sep
Net Promoter Score
NPS Target
50%
60%
70%
80%
90%
100%
Apr May Jun Jul Aug Sep
Quality
Quality Target
50%
60%
70%
80%
Apr May Jun Jul Aug Sep
First Call Resolution
First Call Resolution
20. Arise Virtual Solutions
Best-practices to drive high availability, around-the-clock support, and cost
reduction.
85% reduction in average ticket age
600+ applications, 150+ network devices, 450+
servers, 10,000 simultaneous users supported by 3
headcount per shift
50% reduction in personnel costs, even with 24x7
coverage
67% reduction in aged-case resolution time
48% reduction in average ticket time-to-resolution,
despite growing infrastructure, 32% more tickets,
and 139% increase in changes made
Availability raised from 99.75% to 99.96% (including
application availability) against increased load, with
99.99% targeted in 2016
98% staff retention
21. Arise Virtual Solutions
The Infrastructure, or NOC (Network Operations Center),
Support Organization is one of the most valuable and
important organizations within a company.
If a business is running smoothly, there is an effective
Infrastructure Support Services team behind the scenes,
often completely transparent to others within the business.
Client went from ~22 hours of downtime to ~1.75 hours of
downtime resulting in savings of ~$2.2M annually with an
investment of ~250K in people, process and technology.
$110,000
Average hourly cost to Enterprise of
infrastructure outage.
24.5x
How many more hours laggards spend
in outages vs best-in-class.
22. Cost of Performance - Gartner Study: Benchmarks for Business Outages
Metric Best in Class Industry Average Laggards
Business interruption events per year .9 3 3.5
Time per interruption (hours) 1.3 4.7 8.4
Total disruption (hours) 1.2 14.1 29.4
Average cost per hour of disruption $60,000 $110,000 $98,000
Total cost of business interruption events $72,000 $1,550,000 $2,880,000
Arise Virtual Solutions
BETSOL
23. Client Profile
ā¢Global provider of telecom
product and solutions
ā¢Industry leader in their magic
quadrant
ā¢Serves many Fortune 500
customers
Business Challenges
ā¢Finding and retaining top
development talent
ā¢Quality of deliverables and
solution uptime
ā¢Cost containment
Vendor Challenges
ā¢High turnover
ā¢Specific domain expertise
ā¢Quality and continuity of
deliverables
Avaya
Client B desires
architecture partner
with ability to
proactively solve
problems to drive:
Lower Cost
Faster Cycles
Better Quality
Poor experiences with prior vendors caused Client B
to seek a mid-sized company with a tailored approach.
Leader in enterprise telecom product development searching for more
cost-effective and faster-to-market software development and test solutions.
24. Avaya
BETSOL developed a Remote Access solution using
open source technologies to deliver five 9 remote support infrastructure
RA Client
Technician
Enterprise
Application UI
Enterprise Application Remote Access Node
RA Web
Service
RA
Backend
RA
Networking
Service
Enterprise
DB
Secure Tunnel
Broker (STB)
Gateway
Remote Access Agent
Enterprise
Application Agent
Policy Server
Device
Remote
Connection
Remote
Connection
Connection
Info
Remote
Connection Polling
Remote Connection
Polling
Interrogate
Policy Server
Access
Granted?
Remote
Connection
Establish Tunnel
Establish Tunnel
25. Avaya
QUARTER 1 QUARTER 2 QUARTER 3 QUARTER 4 QUARTER 5 QUARTER 6
BETSOL enhanced development quality, improved key solution metrics,
introduced testing automation, and reduced costs across the board.
93% improvement in
key product uptime
30% improvement in Business
Intelligence performance
94% reduction in test
time for specific
complex data scenarios
Open solutions evaluated
and deployed to reduce
licensing costs and increase
development speed.
Implementation of end-to-end high availability
clusters on key product infrastructure.
Execution of
proprietary market-
value driven
development model,
ensuring all activities
are efficient and
financially effective.
98%+ retention
rate of staff6 figure annual savings
from licensing changes
Test and process
automation created to
reduce manual effort
and increase accuracy.
Overhauled and centralized databases,
decommissioned old systems and reports.
Beat defect and quality
targets by 2.5x+
High Severity
Defect Occurrence
26. Avaya
BETSOL Software Engineering Services Real Client Results
Value Adds by BETSOL to improve Time to Market
and reduce cost
ā¢ Thought leadership ā Implemented and standardized
exit criteria with checklists for hand offs across multiple
teams resulting in improved quality measured using
Quality Index
ā¢ Developed test automation frameworks for multiple
programs reducing the testing costs by 12% year over
year
ā¢ Developed system and network monitoring tools for
measuring and optimizing Oracle Real Application
Clusters performance which helped reduce year over
year costs
Productivity
Improvement
Year over Year
Total Cost
to Client
Year over Year
27. Based on results, BETSOL continues to grow in technical support, network operations, custom
development, testing, and business intelligence.
Quarter 1 Quarter 2 Quarter 3 Quarter 4 Quarter 5 Quarter 6 Quarter 7
ENGAGEMENT GROWTH
Client A
BETSOL has helped enable our growth and
re-affirm our market dominance ā CIO, Client A
Quarter 1 Quarter 2 Quarter 3 Quarter 4 Quarter 5 Quarter 6
ENGAGEMENT GROWTH
Client B
Client expectations and requirements exceeded
98%+ annual employee
retention rates
No wasted cycles on re-hiring
and re-training
Proactive business plan
recommendations
29. BETSOL Capabilities: Software Development
Application Development and Mobile Solutions
Continued
on Next Page
Organization Functional Area Domain Subset Description
Software Engineering,
Development Services,
and Lifecycle
Management
Software Engineering,
Development
Services, and Lifecycle
Management
Real-Time Programming Languages
C
Application & Product
Development Languages,
Scripting, Databases, Protocols,
Source Control, Dev/Process
Methodology
C++
Real-Time Java
Operating System
Windows
Embedded Linux, RHEL, CentOS
HP-UX
Solaris
Microsoft
.NET
C#
MVC
MS Dynamics (CRM)
BizTalk Server
WPF
WCF
Open Source Technologies,
Frameworks & Webservers
Core Java, J2EE, JMS, EJB, Jquery, Javascript, Eclipse, IntelliJ
Spring, Hibernate, Netty, JSF, Struts, Swing
JBOSS, Apache, Tomcat, Weblogic, IIS
Scripting
Perl, Python
Shell
Database
Oracle 10g, 11g, 12c, EBS, SQL, PL-SQL
MS SQL Server 2012, 2014
Cassandra, Mongodb, MySQL, SQLite
Protocols SIP, H.323, SMTP, HTTP/S, HL7
Build, Configuration and Process
Tools & Methodlogy
RPM, Packaging(Ant/Maven), AIF Installer
TFS, Jira, Confluence, SVN, VSS, Bamboo, Subversion, Ant, Cradle
Waterfall, RUP, Agile-Scrum
UX Design and Presentation
Wire Frames
Human Factors Engineering
HTML5, CSS3, Angular JS, Javascript, JSON, Bootstrap
Webservices RESTful, SOAP
30. BETSOL Capabilities: Software Development
Quality Assurance, Business Intelligence, Analytics, and Cloud Integration
Functional Area Domain Subset Description
Quality Assurance &
Testing
Manual Testing
Proprietary software management processes,
measures, and templates Manual, automated, and performance testing
of Enterprise or web-based software
applications
Test Automation Ruby on Rails, Selenium, HP QTP, Junit
Performance & Security Hailstorm, Scripting, Load Runner
BI & Analytics
Microsoft, IBM, Oracle,
Microstrategy
SSIS, SSRS, SSAS, ETL, T-SQL, MDX, PL/SQL, Business
Objects, TFS, Idera, Redgate, Hadoop, Cognos,
Teradata
ETL, Data Warehousing, Data Mart, Database,
Reports design and implementation, DB
administration, Business Intelligence
Cloud Integration &
Services
Website and Portal
Bootstrap, AngularJS, Javascript, Jquery, Ajax,
Wordpress, PHP
Marketing, Lead Management, Onboarding,
Payment Management, Profile Management,
Ticket Management, Interaction Management
Business and Data Layers
Core Java, Web API, Restful Web Services, Spring,
Hibernate, Microservices
CRM SalesForce
Payment Gateway Stripe, Paypal
Ticket Management Desk.com, Servicenow, Remedy
CTI and Contact Center Ringcentral, InContact, Five9
Remote Access LogmeIn
Proactive Monitoring Nano Heal
Chat BOLD Chat
31. CTI and CRM Integration Overview
Unified Components
Call Control
Single Sign On
Data Source CRM Integration (ImageRight,
Guidewire, Billing)
Knowledge Base
Ticketing
Chat
Email
Reporting
Applications
Contact Center Agents manage entire process out of a single portal
Workflow
360 degree view of customer
First Call Resolution
Survey Integration
Optimization
Error Handling
Automation
Integrated CTI
Screen Pops
Customer Data Transfers with Call
Real-Time Data
Typically improves
productivity by 20-40%
32. BETSOL Areas of Expertise
BETSOL Micro Services Overview
Micro Service Component Purpose
Cloud Foundry Cloud Architecture
Java Core Development
Spring Boot Application Build
Rest Web Services Web Services
MongoDB Database
Appdynamics End-to-end monitoring
Agile Environment Methodology
BETSOLās approach allows us to think in
terms of not just availability, but
performance and outcomes.
We separate the concerns of a large system
with clear data ownership (discrete data
sources) and true loose coupling.
BETSOL Micro Services Approach
1. Design and build micro services
2. Continuous delivery and support
3. Cross cutting management
4. Real-time monitoring of architecture and KPIs
33. BETSOL Micro Services vs Traditional SOA
Traditional SOA Microservices
Messaging type Smart, but dependency-laden ESB Dumb, fast messaging (as with Apache Kafka)
Programming style Imperative model Reactive actor programming model
Lines of code per service Hundreds or thousands of lines of code 100 or fewer lines of code
State Stateful Stateless
Messaging type Synchronous: wait to connect Asynchronous: publish and subscribe
Databases Large relational databases NoSQL or micro-SQL databases blended with conventional
databases
Code type Procedural Functional
Means of evolution Each big service evolves Each small service is immutable and can be abandoned or
ignored
Means of systemic change Modify the monolith Create a new service
Means of scaling Optimize the monolith Add more powerful services and cluster by activity
System-level awareness Less aware and event driven More aware and event driven
34. BETSOL Micro Services Best Practices
ļ¼ Create a Separate Data Store for each Micro Service
ļ¼ Create a new Micro Service for the new or changed code, leaving the existing Micro Service in place (the
immutable infrastructure principle). Once the new Micro Service is as stable as the original, merge them back
together if they perform a single function, or if there are other efficiencies from combining.
ļ¼ Do a separate build for each Micro Service
ļ¼ Deploy Micro Services in containers, which allows you to use one tool to deploy everything.
ļ¼ As individual services require more capacity, independently scale them without having to allocate resources
to the entire cluster.
ļ¼ Treat servers as stateless.
36. BETSOL Managed IT Services Capabilities Breakdown
24x7x365 ITIL ITSM aligned solution offering and capabilities
Help Desk
Incident Management
Problem Management
Event Management
Configuration Management
SLA Management
Change Management
Solution Portal
Organization Functional Area Domain Subset Description
Infrastructure
Services
Infrastructure and
Network
Operations
Cisco Stack
Routing
Implement, support, manage,
and administer enterprise
server and network systems in
a multi-site/multi-tenant
environment. Maintain high
volume, high availability
worldwide servers, network
equipment, and data center
environments.
Switching
Firewall
Avaya Stack
Unified Communications
Contact Center
Networking
Virtualization
VMWare
Citrix-Xen
Protocols
DHCP, SIP, H.323, FTP, SFTP,
SMTP, HTTP/S, Telnet, SSH, NTP,
Cisco
Monitoring
Solarwinds
Zabbix
Support Services
Technical Support
Microsoft Stack
Windows Server
ITIL aligned, chat and voice
support to international
clients, manage to SLAs and
escalation processes
Windows
Active Directory
Office 365
SharePoint
Lync
Outlook
Application/Desktop Support
Citrix Stack Support and Maintenance
Customer Support
Chat Billing, Invoicing, Scheduling,
Waivers, Certifications, Windows,
Mac
ITIL aligned, chat and voice
support to international
clients, manage to SLAs and
escalation processes
Email
Voice
37. We offer much more than just staffing. Our services are comprehensive and will
drive your organization to best-in-class solutions, processes, and results.
BETSOL Infrastructure Support Services Overview
ļ¼ 24x7 support with automation,
monitoring, and proactive operations
ļ¼ Top technology solutions including
Solarwinds, Zabbix, and VeeamOne to
identify issues before they impact
business processes or end users
ļ¼ Architectural thought leadership, with
expertise in end-to-end virtualization,
Cisco UCS, removal of single-points-of-
failure, all while reducing cost
Standard Enhanced Premium
Staffing ļ¼ ļ¼ ļ¼
Operations Manager ļ¼ ļ¼ ļ¼
Best Practice Analysis and Recommendations ļ¼ ļ¼ ļ¼
Managed Infrastructure ļ¼ ļ¼
Managed Knowledge Base ļ¼ ļ¼
Quality Assessments ļ¼ ļ¼
Best-in-Class Processes and Tools ļ¼ ļ¼
Developed and Managed Training ļ¼ ļ¼
Developed and Managed KPIs ļ¼
US Based Resources O
Custom SLAs O
Dedicated Account Manager O
38. BETSOL Infrastructure Support Services
BETSOL infrastructure support
services provide personnel,
technologies, best practices, and
automation to support your
employees and systems.
Your systems,
infrastructure,
and cloud services.Your employees
and users
Reduce infrastructure support costs while increasing efficiency, automation, and uptime.
39. BETSOL Technical and Customer Support Services
BETSOL provides
personnel, technologies, best
practices, and automation
to support your customers.
You
Reduce customer support costs while increasing customer satisfaction.
Support request for
your processes,
products,
and services.
Your
valuable
customers
BETSOL white
label services