Uploaded byDenis Gundarev
Deep dive in Citrix Troubleshooting
This document provides guidance on troubleshooting Citrix issues. It discusses identifying the issue, common StoreFront errors, and techniques for tracing including using PowerShell commands, modifying configuration files, and analyzing log files. Troubleshooting tools mentioned include Fiddler, Service Configuration Editor, Service Trace Viewer, and ILSpy decompiler. Specific errors addressed include unhandled exceptions when browsing applications and folder redirection issues.
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Deep dive in Citrix Troubleshooting
- 1. Citrix Troubleshooting: DeepDive Denis Gundarev Senior Consultant Entisys Solutions
- 2. Guide to troubleshooting Phase1 Phase 2 Phase 3 Identify the Issue Profit
- 4.
- 5. What’s the topic? •Not a basic “Restart the computer” stuff • Do not restart the computer if you going to troubleshoot the issue • Not a CDF tracing tutorial • Search for TechEdge presentations on citrix.com • Not a dump analysis workshop • Check Dmitry Vostokov’s dumpanalosys.com
- 6. Generic Errors inStoreFront
- 7. Step 1: Checkevent logs
- 8. Search Files forText PS C:>Get-ChildItem -Recurse *.config|Select-String "net.pipe://localhost/Citrix/Authentication/Win32" Select-Object -Property Path, LineNumber | |Out-GridView -OutputMode Multiple |%{notepad $_.Path}
- 9. Find Service byExecutable Path PS C:>Get-WmiObject -Class Win32_Service -Filter "pathname like '%defaultdomainservices%'" Select-Object -Property Displayname, PathName, Started | |Out-GridView
- 11. Search Files forText PS C:>Get-ChildItem -Recurse *.config|Select-String "loadbalancer.corp.itbubble.ru" Select-Object -Property Path, LineNumber | |Out-GridView -OutputMode Multiple |%{notepad $_.Path}
- 12. Search Files forText PS C:>Get-ChildItem -Recurse *.config|Select-String "loadbalancer.corp.itbubble.ru" Select-Object -Property Path, LineNumber | |Out-GridView -OutputMode Multiple |%{notepad $_.Path}
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- 15. Fiddler • Set-Cookie: NSC_ttmx=ffffffffc3a01fa645525d5f4f58455e445a4a423660;expires=Sun, 14- Jul-201313:46:47 GMT;path=/;secure;httponly • Set-Cookie: NSC_ttmx=ffffffffc3a01fa245525d5f4f58455e445a4a423660;expires=Sun, 14- Jul-2013 13:47:15 GMT;path=/;secure;httponly • Set-Cookie: NSC_ttmx=ffffffffc3a01fa645525d5f4f58455e445a4a423660;expires=Sun, 14- Jul-2013 13:47:15 GMT;path=/;secure;httponly • Set-Cookie: NSC_ttmx=ffffffffc3a01fa245525d5f4f58455e445a4a423660;expires=Sun, 14- Jul-2013 13:47:15 GMT;path=/;secure;httponly
- 17. StoreFront tracing • http://support.citrix.com/proddocs/topic/dws-storefront-10/dws- troubleshoot.html •To enable tracing • Using an account with local administrator permissions on the Receiver Storefront server, start Windows PowerShell and, at a command prompt, type the following commands. • > Add-PSSnapin Citrix.DeliveryServices.Framework.Commands • > Set-DSTraceLevel -All -TraceLevel Verbose • To disable tracing, type the following commands. • > Add-PSSnapin Citrix.DeliveryServices.Framework.Commands • > Set-DSTraceLevel -All -TraceLevel Off
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- 19. Service Configuration Editor •Available with Windows SDK • allows administrators to modify configuration settings for WCF services using a graphical user interface
- 20. Search Files forText PS C:>Get-ChildItem -Recurse *.config -ErrorAction SilentlyContinue | |Select-Object -Property Path,LineNumber |Select-String "Program FilesCitrixReceiver StoreFrontAdminTrace" Out-GridView -OutputMode Multiple |%{c:SvcConfigEditor.exe $_.Path}
- 21. Set up XMLtracing • Diagnostics -> Listeners -> SetDSTraceLevelCmdletListener
- 22. Set up XMLtracing • InitData -> c:temp<ServiceName>.svclog • TypeOutputOptions -> -> Check all fields • TypeName -> System.Diagnostics.XmlWriterTraceListener
- 23. Service Trace ViewerTool (SvcTraceViewer.exe)
- 24. Service Trace ViewerTool (SvcTraceViewer.exe)
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- 32. 32 ILSpy • Available athttp://ILSpy.net • Free
- 33. 33 • Unhandled exceptionerror when browsing for an application in Delivery Services Console or AppCenter
- 34. 34 • System.IO.DirectoryNotFoundException: Thesystem cannot find the path specified. (Exception from HRESULT: 0x80070003) • at IWshRuntimeLibrary.IWshShortcut.Save() • at Citrix.CMI.PSE.Utils.FileBrowsing.CreateServerLinks(FileDialog dialog, ServerSet serverSet, ModifyShareNameCallback modifyShareNameCallback) • at Citrix.CMI.PSE.Cmo.App.PropertyPages.InstalledICALocationPage.u_browseCommandLineButton_Click(Object sender, EventArgs e) • at System.Windows.Forms.Control.OnClick(EventArgs e) • at System.Windows.Forms.Button.OnClick(EventArgs e) • at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent) • at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) • at System.Windows.Forms.Control.WndProc(Message& m) • at System.Windows.Forms.ButtonBase.WndProc(Message& m) • at System.Windows.Forms.Button.WndProc(Message8; m) • at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message&; m) • at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) • at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
- 35. 35 • Cause: • Customerhave Folder redirection implemented via GPO and "Links" special folder is redirected. • Citrix Management console doesn't handle folder redirection and assume that %USERPROFILE%Links folder exists. • private static readonly string FavoriteLink = Path.Combine(Path.Combine(Environment.GetEnvironmentVa riable("USERPROFILE"), "Links"), Services.ResString.GetGlobal("$Profile_Links_Shortcut_Nam e") + ".lnk");
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- 37. 37 • Get-ChildItem -Recurse*.* -ErrorAction SilentlyContinue|Select- String "XenDesktop is not installed" |Select-Object -Property Path
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- 41. Q&A • @fdwl • denisg@entisys.com •http://BayCUG.com • http://blog.itbubble.ru
Editor's Notes
- #9 PS C:\> Get-ChildItem -Recurse *.config |Select-String "net.pipe://localhost/Citrix/Authentication/Win32" |Select-Object -Property Path,LineNumber|Out-GridView -OutputMode Multiple|%{notepad $_.Path}
- #10 PS C:\> Get-WmiObject -Class Win32_Service -Filter "pathname like '%defaultdomainservices%'"|Select-Object -Property Displayname, PathName, Started|Out-GridView
- #12 PS C:\> Get-ChildItem -Recurse *.config |Select-String "net.pipe://localhost/Citrix/Authentication/Win32" |Select-Object -Property Path,LineNumber|Out-GridView -OutputMode Multiple|%{notepad $_.Path}
- #13 PS C:\> Get-ChildItem -Recurse *.config |Select-String "net.pipe://localhost/Citrix/Authentication/Win32" |Select-Object -Property Path,LineNumber|Out-GridView -OutputMode Multiple|%{notepad $_.Path}
- #21 Get-ChildItem -Recurse *.config -ErrorActionSilentlyContinue|Select-String "Program Files\\Citrix\\Receiver StoreFront\\Admin\\Trace" |Select-Object -Property Path,LineNumber|Out-GridView -OutputMode Multiple|%{c:\SvcConfigEditor.exe $_.Path}