The document discusses communication and the communication process. It defines communication as transmitting information from one person to another and involves a sender, message, encoding, channel, receiver, decoding, and feedback. It describes verbal and nonverbal communication and lists common communication goals. The document also outlines barriers to communication such as physiological, psychological, social, cultural, environmental, semantic, organizational barriers and issues related to the communication process. It provides tips for overcoming barriers which include using the same language, considering cultural and social differences, and ensuring a comfortable environment for sharing information.

2. COMMUNICATION
Communication is the art of
transmitting information, ideas and
attitudes from one person to another.
Communication is the process of
meaningful talk among human beings.

3. What are the most common ways
we communicate?

4. Communication Goals
To change behavior
To get action
To ensure understanding
To build trust
To get and give
Information

5.  Sender : The person or entity originating the
communication
 Message : The information that the sender wishes to
convey.
 Encoding: How the sender choose to bring the message
into a form appropriate for sending.
 Channel : The means by which the message is sent.
The Communication Process

6.  Receiver: The person or entity to whom the
message is sent.
 Decoding: How the receiver interprets and
understands the message.
 Feedback: The receivers response to the message.

8. VERBAL MESSAGES- Use of
words to convey message.
NON VERBAL MESSAGES-
Use of our
body language

10. 

12.  Physiological barriers
 Psychological barriers
 Social barriers
 Cultural barriers
 Environmental barriers
 Semantic barriers
 Organizational barriers
 Communication process related barriers

15. 1. Active listening
2. Ensure each other comfort
3. Pay attention during the sharing of
information
4. Information overload must avoid

19. 1. Happy & trustworthy manner
2. Free from fear, anxiety & confusion.
3. Should not keep negative emotions.

21. Social taboos
Different social strata
Difference in social norms, values &
behaviour

22. 1. Social beliefs must
be kept in mind
2. The difference in social norms
values & behaviour must be
given consideration

23. Ethnic, religious & cultural
differences
Cultural tradition, values &
behaviour

24. 1. Consider cultural differences
2. Consider cultural traditions,
values, & behaviour.

25.  Loud Background noise
 Poor lighting
 Uncomfortable setting
 Unhygienic surrounding & bad odor.
 Very hot or cold room
 Distance

28. 1. Good lighting facility
A hygienic &
odour free environment

29. Language barriers
Faulty long translation
Past experiences of and individual failure to
listen
Individual differences in expression &
Understanding

30. 1. Use the same language
2. Focus on translation
3. Considered difference in the expression &
perception of message.

32. 1. Considered organization policy, rules &
regulations.
2. Large organization must be divided into
smaller subset.