Presentation by Barnet Council's Emer Coleman to the FutureGov Local Government Breakfast Club in January 2009

1. Citizen engagement and
changing behaviour
Emer Coleman
Director of Strategy
London Borough of Barnet

2. The world
according to MORI

3. The world
according to MORI

4. How this translates
in local government

5. Where we need to be

6. Keeps residents informed:
directional decline – although not significant
80
76 Barnet
73 London
72
71 Outer
69
70 68
66
64
63 63
61
60
60
49
50
40
6
7
8
9
0
1
2
3
4
5
6
7
8
/
/
/
/
/
/
/
/
/
/
/
/
/
95
96
97
98
99
00
01
02
03
04
05
06
07
19
19
19
19
19
20
20
20
20
20
20
20
20

7. Listens to concerns:
no change
60
Barnet
London
55 Outer
54
53
52 52 52
51 51
50
48 48 48
45 44
43
42
40
35
6
7
8
9
0
1
2
3
4
5
6
7
8
/
/
/
/
/
/
/
/
/
/
/
/
/
95
96
97
98
99
00
01
02
03
04
05
06
07
19
19
19
19
19
20
20
20
20
20
20
20
20

8. Involves residents in decision making:
no change
60
Barnet
London
55 54
Outer
50
47
45
45 44 44 44
41 41
40 39
35
30
00
1
2
3
4
5
6
7
8
/
/
/
/
/
/
/
/
00
01
02
03
04
05
06
07
20
20
20
20
20
20
20
20
20
/
99
19

9. The case for change

10. “People speaking in their own voice
The age of they're interested in”
conversation
about something

13. Right!then.
February 14, 2008 by barnetcouncilrubbish
I have recently moved to a property in Barnet. The entrance to my flat is
through an alley called Edward close and it is being used as a dump. The skips
regularly overflow, and there are rats living in the filth. These pictures were
taken between the 5th of february and the 13th. I will update this site weekly
with images of the waste I have to walk past twice a day to get to and from my
home, whilst paying Barnet council around £100 per month for the pleasure.

15. whereilive.org
i

16. whereilive.org
i