OPEN Government is…                      Dominic Campbell                          October 2011
this is not a storyabout technology !(well, not only)
shift from thinking about!Public Institutions !to focusing on creating!Public Value
transparence est…  open democracy open collaborationopen customer service      open data  open engagementopen social innov...
Critical               New Public Communicative   Underpinnings           Management Governance                           ...
a new kind ofchangeMaking organistionalchange happen – andstickThe world is not short ofchange theoryBut do we have theory...
itʼs about aspiring to something new: 
new behaviours, new ways of thinking               Open                            ...
the big debatefix the system
                or    create a new one
eGov 2.0
                            WeGovMore efficient...
Open Democracy
i p2 .0  a de rsh           Trust over controlLe                   Yes is the new no                     End techno ignora...
creating new spaces for digital democracy
reconnecting with constituents
Open CollaborationRole modeling change from the inside out
a safe space to practice
The safeguarding apphttp://patchworkhq.com
Initial conceptA light-weight web app that drawsexisting data from each agencyʼssystem, as well as the child andfamily, an...
Principles⠶ Networked approach, centred on the client⠶ More ʻhumanʼ technology⠶ Information-rich, visually light interface...
Human networks matter                   GP                      Youth                                            Worker   ...
The application
Open Customer Service
Disintermediation of Customer Services
*everyone* a customer service rep
from the vertical model
to the (new) horizontal model
Proactive customer service
Open Data"Its about cutting waste; its about driving improvementand accountability in public services; and its aboutboosti...
the race to open up government
governmentas a platformhttp://slidesha.re/auRtLI
making governmenteasy to access and easy understand
01001000 01110101 01101101 01100001 01101110 00100000 01110000 01110010 01101111 01100111 0111001001100101 01110011 011100...
measuring impact andimproving access toinformationdata > dashboardsnew performance managementempower choice of public serv...
power of public information
“Open data is not a magic recipe forrighting wrongs. What will move thingson is the stories that communities tellabout the...
Open Communications and Engagement
reach out, communicate and engage
improve government’s ability to listen, learnand (re)act appropriately
engage right | engage, right?
know your (online) communities
- it’s big news
“question the distribution of power at a basic level” @DanMcQuillanOpen Social Innovation
collective action for civic outcomes“The web has dramatically reduced the cost of collective action”– Clay Shirky
stimulating public services 2.0
Share Ideas   Set ChallengesConnect and Organise
the big 3 for government leaders!1. lay the foundations:"   digital inclusion, open data, IT infrastructure,   technology,...
@DominicCampbellhttp://wearefuturegov.comFutureGov
Open government is... ADM Ottawa October 2011
Open government is... ADM Ottawa October 2011
Open government is... ADM Ottawa October 2011
Open government is... ADM Ottawa October 2011
Open government is... ADM Ottawa October 2011
Open government is... ADM Ottawa October 2011
Open government is... ADM Ottawa October 2011
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Open government is... ADM Ottawa October 2011

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Open government is... ADM Ottawa October 2011

  1. 1. OPEN Government is… Dominic Campbell October 2011
  2. 2. this is not a storyabout technology !(well, not only)
  3. 3. shift from thinking about!Public Institutions !to focusing on creating!Public Value
  4. 4. transparence est… open democracy open collaborationopen customer service open data open engagementopen social innovation
  5. 5. Critical New Public Communicative Underpinnings Management Governance Rationalist, Hegel, Marx, Empiricist, Hume, Philosophical Tradition Positivist, Historicist Burke, Popper Problem Solving Technical Adaptive Critical Philosophy System + Strategic Action Lifeworld + Communicative Action (Habermas) Urban Design Engineered Shared Space Proprietary Information Technology Open Source Market Rationality Animal Spirits and Embedded View of Market Chicago School Markets Communicative Style Broadcast Interactive Web 2.0 Central Government Expedient Ethical ApproachApproach to Transparency Contextualised Data Raw Data Credit: Leo Boland & Emer Coleman, Greater London Authority
  6. 6. a new kind ofchangeMaking organistionalchange happen – andstickThe world is not short ofchange theoryBut do we have theory fitfor public services 2.0purpose?How to open upgovernment to thepositive effects of thenetworked world whilemitigating the risks?Managed transition ordisruptive innovation?
  7. 7. itʼs about aspiring to something new: 
new behaviours, new ways of thinking Open RelaxedCollaborative TransparentEngaging Authentic Sharing Personalised Fun Human Honest
  8. 8. the big debatefix the system
 or create a new one
eGov 2.0
 WeGovMore efficient and effective People powered publicgovernment ʻas isʼ services redefining the role of government
  9. 9. Open Democracy
  10. 10. i p2 .0 a de rsh Trust over controlLe Yes is the new no End techno ignorance Permission to experiment Public value over public bodies
  11. 11. creating new spaces for digital democracy
  12. 12. reconnecting with constituents
  13. 13. Open CollaborationRole modeling change from the inside out
  14. 14. a safe space to practice
  15. 15. The safeguarding apphttp://patchworkhq.com
  16. 16. Initial conceptA light-weight web app that drawsexisting data from each agencyʼssystem, as well as the child andfamily, and presents it in a usefulway.
  17. 17. Principles⠶ Networked approach, centred on the client⠶ More ʻhumanʼ technology⠶ Information-rich, visually light interface to show ʻthicknessʼ of the file allowing safeguarding professional to focus efforts
  18. 18. Human networks matter GP Youth Worker Detective! Mother Other Sergeant Child Agency Social Teacher Worker
  19. 19. The application
  20. 20. Open Customer Service
  21. 21. Disintermediation of Customer Services
  22. 22. *everyone* a customer service rep
  23. 23. from the vertical model
  24. 24. to the (new) horizontal model
  25. 25. Proactive customer service
  26. 26. Open Data"Its about cutting waste; its about driving improvementand accountability in public services; and its aboutboosting the economy by enabling entrepreneurs to usepublic data to create new applications."Above all, it is about a shift of power from the state and afundamental trust in the ability of people to work togetherto transform our society.” Francis Maude, UK Cabinet Office Minister
  27. 27. the race to open up government
  28. 28. governmentas a platformhttp://slidesha.re/auRtLI
  29. 29. making governmenteasy to access and easy understand
  30. 30. 01001000 01110101 01101101 01100001 01101110 00100000 01110000 01110010 01101111 01100111 0111001001100101 01110011 01110011 00100000 01101001 01110011 00100000 01101110 01100101 01101001 0111010001101000 01100101 01110010 00100000 01100001 01110101 01110100 01101111 01101101 01100001 0111010001101001 01100011 00100000 01101110 01101111 01110010 00100000 01101001 01101110 01100101 0111011001101001 01110100 01100001 01100010 01101100 01100101 00101110 00101110 00101110 00100000 0100010101110110 01100101 01110010 01111001 00100000 01110011 01110100 01100101 01110000 00100000 0111010001101111 01110111 01100001 01110010 01100100 00100000 01110100 01101000 01100101 00100000 0110011101101111 01100001 01101100 00100000 01101111 01100110 00100000 01101010 01110101 01110011 0111010001101001 01100011 01100101 00100000 01110010 01100101 01110001 01110101 01101001 01110010 0110010101110011 00100000 01110011 01100001 01100011 01110010 01101001 01100110 01101001 01100011 0110010100101100 00100000 01110011 01110101 01100110 01100110 01100101 01110010 01101001 01101110 0110011100101100 00100000 01100001 01101110 01100100 00100000 01110011 01110100 01110010 01110101 0110011101100111 01101100 01100101 00111011 00100000 01110100 01101000 01100101 00100000 01110100 0110100101110010 01100101 01101100 01100101 01110011 01110011 00100000 01100101 01111000 01100101 0111001001110100 01101001 01101111 01101110 01110011 00100000 01100001 01101110 01100100 00100000 0111000001100001 01110011 01110011 01101001 01101111 01101110 01100001 01110100 01100101 00100000 0110001101101111 01101110 01100011 01100101 01110010 01101110 00100000 01101111 01100110 00100000 0110010001100101 01100100 01101001 01100011 01100001 01110100 01100101 01100100 00100000 0110100101101110 01100100 01101001 01110110 01101001 01100100 01110101 01100001 01101100 01110011 00101110 -Martin Luther King Jr. Developer Evangelist, 1959 CODE THE NEXT CHAPTER OF AMERICAN HISTORY CODEFORAMERICA.ORG/FELLOWS
  31. 31. measuring impact andimproving access toinformationdata > dashboardsnew performance managementempower choice of public serviceprovisiontooling up citizens to hold governmentto account directly
  32. 32. power of public information
  33. 33. “Open data is not a magic recipe forrighting wrongs. What will move thingson is the stories that communities tellabout their situations and theirpossible futures”! @danmcquillan
  34. 34. Open Communications and Engagement
  35. 35. reach out, communicate and engage
  36. 36. improve government’s ability to listen, learnand (re)act appropriately
  37. 37. engage right | engage, right?
  38. 38. know your (online) communities
  39. 39. - it’s big news
  40. 40. “question the distribution of power at a basic level” @DanMcQuillanOpen Social Innovation
  41. 41. collective action for civic outcomes“The web has dramatically reduced the cost of collective action”– Clay Shirky
  42. 42. stimulating public services 2.0
  43. 43. Share Ideas Set ChallengesConnect and Organise
  44. 44. the big 3 for government leaders!1. lay the foundations:" digital inclusion, open data, IT infrastructure, technology, new rules for procurement!2. foster culture change:" inside and outside of government, ‘be the web’, leadership, role modelling!3. catalyse and nurture innovation: ! competitions, changing models of procurement, support social innovators, welcome the outside in
  45. 45. @DominicCampbellhttp://wearefuturegov.comFutureGov

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