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Enabled by Design at Cidadania Lisbon 23 November 2010

Presentation to Cidadania 2.0 event in Lisbon, November 2010

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Enabled by Design at Cidadania Lisbon 23 November 2010

  1. 1.
  2. 2. •  Digital engagement –  Communication –  Engagement –  Digital democracy •  Public service transformation –  Service co-design –  Change management –  Cross-organisational collaboration •  Social innovation incubation –  Idea generation –  Project co-design and support FutureGov does
  3. 3. this is not a story about technology " (well, not just technology)
  4. 4. more a cheerleader than a geek
  5. 5. part of shaping a new world open social democratic collaborative inclusive networked
  6. 6. fix the system" eGov 2.0" More efficient and effective government ‘as is’ create a new one" WeGov People powered public services redefining the role of government the big debate or
  7. 7. Sharing Honest Open Relaxed Transparent Collaborative Personalised Engaging Authentic Fun it’s about aspiring to something new: " new behaviours, new ways of thinking Human
  8. 8. “question the distribution of power at a basic level” (@DanMcQuillan) Open social innovation
  9. 9.
  10. 10. creativity and good ideas count
  11. 11.
  12. 12. crowdsourced communities" social innovators for change" - social innovators delivering public value" - specific projects solving problems for small groups of people" - govts should ‘do what you do best, link to the rest’ cf Jeff Jarvis
  13. 13. social spaces
  14. 14. work with the system work to destroy it
  15. 15.
  16. 16. Image: Matt Jones
  17. 17. “Chance favours the connected mind” the power of the network
  18. 18. collective action for civic outcomes “The web has dramatically reduced the cost of collective action” – Clay Shirky Examples - Ushahidi (developed in Kenya) now being applied in Western context to organise community response to snowmageddon, clearing bus stops of snow - Open street map rapid response to emergency in Haiti
  19. 19. diversity matters: people, ideas, network – power in joining it all up
  20. 20. convening communities to act
  21. 21. the rise of the bridge builder
  22. 22. system world meets life world" - social enterprises doing deals with major UK government depts" - mutual benefit or or life world being co-opted by systems world? " - can social innovation thrive without the support of government? + +
  23. 23. David vs Goliath: punching above their weight
  24. 24. MyPolice Our Public Services
 - a delicate relationship for the state to work with the innovators
 - system often ill equipped to manage networked relationships
 - can result in clumsy or anti-innovative practice by government
 the case of
 - emergent innovation playing a useful intermediary role for the state
 - government knowingly adopts names and a web address
 - social innovators mobilise support
 - social innovators win vs
  25. 25. Enabled by Design: who, what and why blog: twitter:
  26. 26. My name’s Denise… blog: twitter: Hello! • Relapsing-remitting multiple sclerosis (MS) diagnosed in 2003 • MS is a neurological condition that’s unpredictable, variable and different in each case • Denise’s symptoms include: fatigue, weakness, numbness, visual disturbance, poor balance and vertigo • Use a wide range of assistive equipment to make day-to-day tasks more manageable
  27. 27. Plastic people blog: twitter:
  28. 28. blog: twitter: Ikea The battle of the bland… • Ugly, clinical looking assistive equipment = DEPRESSING • Grateful for fact helped me to keep independence • Frustrated as home looked more and more like a hospital • Surely this CAN’T be the way it has to be… • Looked for alternative mainstream products that did same job • Very aware of fact people benefit from learning, as well as support of others with similar experiences
  29. 29. Doing our bit… blog: twitter: Community • From experiences and learning, decided to set up online community • Platform to share experiences and views on assistive equipment • Raising awareness of the need to improve both functionality and aesthetics • Result was Enabled by Design
  30. 30. Definition of Enabled by Design… blog: twitter: A community of people passionate about those well designed everyday products that help to make day-to-day tasks that little bit easier. By sharing their loves, hates and ideas, Enabled by Design-ers challenge the one-size-fits-all approach to assistive equipment through the use of clever modern design. EbD Source: the-english-could-have-invented-this-language/
  31. 31. Design for All (DfA) blog: twitter: Design for All (DfA) is a design philosophy targeting the use of products, services and systems by as many people as possible without the need for adaptation. Design for All is design for human diversity, social inclusion and equality. Closely related to Inclusive Design and Universal Design Result: Products and services suitable for general public including older people and people with disabilities
  32. 32. Accessibility for the Masses blog: twitter: By mainstreaming accessibility, this can help to remove any stigma attached to independent living products, while making people's lives that bit easier and in turn more manageable. For us, Design for All means accessibility for the masses. Mainstreaming accessibility
  33. 33. people powered products: how EbD works blog: twitter: The Enabled by Design website is a three part process. These are: Loves & Hates - Come and share the things that make your life just that little bit easier. Tell us about the gadgets and gizmos that you really couldn't be without! Or even, what are the tasks that you find a bit fiddly or at worst impossible to do? Ideas Factory - This is a space where an idea can grow, develop and who knows (with a bit of TLC) it could become a design must have of the future! Product Reviews - Tell us what you really think about your stuff - old or new, rate it or slate it; we want to hear from you!
  34. 34. blog: twitter:
  35. 35. blog: twitter:
  36. 36. EbD in numbers blog: twitter: Registered users: 500 Web traffic overall visitors: 35 000 page views: 150 000 Twitter: 3241 followers Facebook: 599 fans Stats accurate as of 20th November 2010 since launch of new site 18th March 2009
  37. 37. Bringing on and offline together: We are Enabled by Design
  38. 38. Obstacles blog: twitter: Time (obstacle 1, 2 and 3!) Business model Technology – getting it right for you Getting the word out & reaching critical mass Challenging the system (government, manufacturers) while looking to work with it Culture change within the community – shifting mindsets to complain openly Barriers
  39. 39. Society Guardian: Style counsel (front page) – 18th March 2009 Guardian supplement – Social pioneers: Playtime for ideas – 18th March 2009 Disability Now: Designs for living (web watch feature) – May 2009 Disability Product News: Looking good (double page spread) – May 2009 Community Care: Website Focus – Enabled by Design – July 2009 Arthritis Care’s No Limits: Design for life – August/September 2009 BBC Technology: Social media ‘could transform public services’ – November 2009 Enabled by Design in the media: • blog: twitter: EbDWhat we’re proud of… • blog: twitter: Society Guardian • Featured in following publications/ websites: Society Guardian, Guardian supplement - Social pioneers, Disability Now, Disability Product News, Community Care, Arthritis Care’s No Limits, BBC Technology and Design Week • Awards and nominations • Speaking at events/conferences about our work • Case study on Enabled by Design produced by NCVO
  40. 40. Denise Walbrugh says… blog: twitter: Enabled by Design-er “Enabled by Design has been a real beacon of how things should be, kit-wise and attitude-wise too, and has helped me a lot, as I’m sure it has others”.
  41. 41. Where next?
  42. 42. accesscity: the prototype
  43. 43.
  44. 44. Dominic Campbell