Every Restaurant, Bar and Nightclub should be routinely audited for health department violations, workplace hazards and ergonomics.

1. Senor Frog
Problems & Solutions

2. Zero Tolerance Drug Policy
Under No Circumstance should any
employee or manager consume any type
pills on premise? It doesn’t matter if it’s
Amino Acids or Molly’s. We have a Zero
Tolerance Drug Policy. Any one under
the suspicion of narcotics will be escorted
off property and taken to a 24 hour drug
treatment emergency care to undergo a
Urine Test then Suspended Pending
Investigation. The Suspension concludes
upon test results. At which time, an
employee will be reinstated or terminated.
Alcohol / Drug Suspicion supersede
Union Verbal Warning and Initial Written
Warning. Any employee deemed under
the influence is subject to random testing..
Upon suspicion, witness statements will
be taken and appropriate SPI paperwork
will be completed.
There is only one exception. Anyone under the supervision of a Dr is encouraged to
bring a zerox copy of the prescription to HR. The zerox prescription will be turned into
HR and placed in your employee file. At no time, will prescribed medicine use be
discussed among managers and employees. Zerox Prescription will be delivered to HR,
at which time, Primo will be notified and will determine if you can or can not full fill
your job duties as outlined in your job description.
To be clear, prescriptions include pain killers not nasal decongestants or over the counter
allergy medicine. However, over the counter meds are to be consumed before arriving on
property. SOLUTION: Draft a Standard Operating Procedure.
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3. Open Beer Containers
Under No Circumstance should we ever store open draft beer containers? Storage of
Open Beer containers is a Direct Health Code Violation. Any Storage of open containers
is forbidden.. There are NO exceptions and there are NO Excuses. Storage of any open
containers will result in disciplinary action.. Instead of storing, please pour down a
Dump Sink not a Hand Sink and ALWAYS throw away the container in a Garbage Can
not a bus tub. We need to Police ourselves. If you see an open container in a beer cooler,
reach in or back bar please remove, pour contents into a Dump Sink then Always,
Always, Always discard all Plastic Bottles and Yards. DO NOT ever rewash or reuse
any plastic serving containers. The primary purpose of a plastic container is to be used
once and only once. SOLUTION: Draft Standard Operating Procedure
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4. Portable Ice Bin
Portable Ice Bins are a Health Code Violation waiting to happen. Portable Ice Bins
require constant sliding lid coverage protecting ice from debris. The Lid must remain
closed at all times accept when being used. The Ice scoop is required to always be
upright so the handle does not contaminate the ice. The bin requires constant drainage
via plastic hose to appropriate floor drain. At all times, the hose must be secured to
ground so that it is not a safety hazard. Per the Health Department, there can never be
standing water in the bottom of the Ice Bin. SOLUTION: NO more Portable Ice Bins
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5. Patio Gun Placement
Per the Health Department, a soda gun and holster can NOT be fastened directly above
the Ice Bin. SOLUTION: TI needs to relocate soda guns out and too the left
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6. Reusable Glassware
Per the Health Department, we can not use unlabeled glassware that doubles as glassware
for customer consumption. Pens can not be stored in plastic drinking mugs. Pour Spouts
can not be stored in draft beer pictures. Receipts can not be stored in drinking glasses.
We can never store any items in glassware, tumblers, pitchers or mugs that can be
confused with reusable glassware intended for beverage consumption. SOLUTION: I
will go to Office depot and purchase pen holders and receipt treys for each terminal
and we need to store extra pour spouts in a bus tub clearly labeled Pour Spout
Storage.
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7. Employee Personal Beverages
Per the Health Department, there can be NO personal beverages on premise during
operating hours. On premise includes; behind the bar, serving station, storage room.
Per Internal Theft prevention, employees should never consume alcohol behind the bar
therefore it’s necessary to eliminate all open containers. Solution: As per the Health
Department, employees may consume a beverage at once, discard the empty
container then wash their hands. Cost Prevention Solution: $1 Employee Water /
Monster Bump to be self policed. If an employee wants to consume product they
should be willing to cover the cost.
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8. Dirty Money / Straw Bucket’s
We can NOT continue to use the Pabst Blue Ribbon Buckets to store both Dirty Money
and Clean Straws. All the Buckets are contaminated with Lime Rust. We can not Co
Mingle Dirty Money and Clean Straws within the same containers. Also, the Buckets
have no place on the bar top or the back bar. They impede the customer’s line of sight
and disrupt the back bar bottle storage. Solution: Throw Away the Metal Buckets. I
will purchase plastic cylinders to use as tip buckets & we need to brainstorm a new
straw container.
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9. Personal Item Storage
Personal Item Storage is not a Health Code Violation. It’s more for Theft Prevention. In
fact, it’s multi purpose. It’s instills order and sets the tone for what we are trying to
accomplish. Liquor Bottles, Pour Spouts and Blenders all belong somewhere. Everything
has a place where it belongs. Personal Items, Back Packs, Cell Phones and Purses do not
belong behind the bar or in the liquor room. Solution: We need employee lockers. The
room adjacent to Primo’s office is perfect for Lockers, Employee Bulletin Boards,
Sign in Sign Out sheet, 86 List, Upcoming Event Reminders, Sheriff Card
Sheets…etc. We need to convey order and placement to our employees from the
time they step foot on property, through out the duration of their shift and at
closing. Employee Lockers and personal item placement coupled with
administering Standard Operating Procedures w/ Consequences will enable us to
achieve order.
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10. CO2 Tank Chains
Per the Health Department, All Full or Empty Tanks must be chained together and
securely fastened to the Wall. SOLUTION: Designate Tank Areas and have TI Drill
a Chain Harness into the wall.
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11. 6 Inches x 6 Inches
Per The Health Department, everything has to be 6 inches off the floor and 6 inches away
from the wall. There are NO Exceptions. Bus Tubs, Yard Boxes, Bag in The Box, Cases
of Liquor… can NEVEREVER sit on the floor. Everything must be elevated on a
dungeon rack, wire shelf, or Trey Table. SOLUTION: Stop using so many bus tubs
behind the bar and purchase more wire shelves if possible.
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12. Clean the Bottom of the Service Well
We have to constantly clean the Bottom of the Service well upon opening, throughout the
shift and at closing. Not cleaning the entire well and wiping down all standing water is
not acceptable. Standing Water is a magnet for Fruit Flies: SOLUTION: Manager on
Duty is responsible for walking all the Service Wells and inspecting them for
cleanliness. If, for any reason, the bottom of the Service well is not wiped and
cleaned to perfection disciplinary action should be taken against the Closing
Manager on Duty and Bartender. Extended Solution: I will come in at 9am and spot
check all the bars and issue write up’s based on the previous nights schedule and
lack of cleaning.
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13. Credit Card Procedure
I spot checked the bars multiple times in the past 2 weeks and found countless credit
cards behind the bar from the night before. SOLUTION: Get w/ Tom Tynin and
develop lead security protocol for closing, collecting and delivering to Treasure
Island Lost and Found
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14. Stainless Steel Cleaning
We have to constantly clean the Bottom of the Service well upon opening, throughout the
shift and at closing. Not cleaning the entire well and wiping down all standing water is
not acceptable. Standing Water is a magnet for Fruit Flies: SOLUTION: Manager on
Duty is responsible for walking all the Service Wells and inspecting them for
cleanliness. If, for any reason, the bottom of the Service well is not wiped and
cleaned to perfection disciplinary action should be taken against the Closing
Manager on Duty and Bartender. Extended Solution: I will come in at 9am and spot
check all the bars and issue write up’s based on the previous nights schedule and
lack of cleaning.
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15. Ceiling Tile Vent
Per the Health Department, All Ceiling Tile Vents and Ducts must remain locked and
secured at all times. At no time can there be a breach in the ceiling. SOLUTION:
Contact TI and have maintenance fasten and secure ducts. Educate employees to let
a manager know when a ceiling tile, duct or vent has malfunctioned.
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16. HAND SINKS w/ Debris
As per the Health Department, A Hand Sink has One Purpose… to wash Hands. Under
NO circumstance is a Hand Sink ever a Dump Sink. There is NO reason for a Hand Sink
to ever contain any debris, ice, lemons, limes or receipts. However, a Hand Sink always
contains Soap and C Fold Towels. At All Times, a Hand Sink must be free and clear of
all Obstacles above, in front of or below. SOLUTION: Employees must pay attention
to detail and under no circumstance ever use a Hand Sink for anything other than
washing their hands.
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17. Back Bar Fruit Flies
Fruit Flies are a Health Code Violation. If they are dead on the back bar then they are
dead in the Bottles. SOLUITON: The Entire Back Bar needs to be wiped, down
bottle for bottle, at the beginning and ending of every shift 7 days a week… without
exception The Entire Back Bar should be Free and Clear of All Debris and Dead
Fruit Flies at all Times. Bartenders need to spot check bottles for Fruit Flies and
discard contaminated bottles immediately without prejudice. Extended Solution:
We need to move away from Saran Wrap and start using paper snow cones.
Proactive Extended Solution: I will come in at 9am and spot check all the bars for
cleanliness and issue write up to everyone working the previous shift. We are a
team and it’s everyone’s responsibility to clean and maintain our Health Grade.
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18. Knives, Forks, Spoons, Menus ….etc
Every Knife, Fork and Spoon has a proper storage bin. Under No circumstance, should a
bartender ever discard a clean or dirty knife anywhere on the bar, next to the register,
underneath, beside or on top of the Frozen Drink Machines. SOLUTION: We need to
provide different colored, clearly labeled bus tubs for dirty and clean utensils in the
back storage area located on the wire shelf… NOT at the BAR ever!
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19. Beer Cooler Storage
Per the Health Department, All items in a chiller, beer cooler or refrigerator are required
to be placed on a storage rack. No Item is allowed to sit on the bottom of the cooler in
direct contact with the cooler surface. Also, all chillers, coolers and refrigerators require
working thermometers. SOLUTION: Get w / TI and order the storage racks,
Extended Solution: Order the Thermometers that we can harness to the coolers
with wire cross ties preventing them from ever being removed.
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20. Hand Towels
Dirty Hand Towels do not go next to clean glassware nor do we place 3 hand towels in a
sanitizer bucket and we NEVER EVER crush a dirty hand towel into the Hand Sink. We
discard Dirty Hand Towels into a Dirty Hand Towel Bin. We do not continue to use the
same dirty hand towels through out the entire shift. We use clean hand towels when ever
possible. SOLUTION: Place Dirty Hand towel Bins in each of the storage closets on
the patio and main bar. However, there needs to be a Standard Operating
Procedure in Place for Dirty Hand Towel Closet Removal upon closing.
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21. Safety Hazard
Stacking Glass is a Safety Hazard because it might chip and unknowingly be served to a
customer. I have seen it occur and it happened in an instant. SOLUTION: We need to
Brainstorm about proper glass handling, glass storage and glass stacking. I have
witnessed employees dip glassware into service wells and portable ice bins instead of
using a scoop. Extended SOLUTION: Get ride of all glassware.
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22. Floor Drains / Chemical Storage
All Floor Drains must remain in tact at all times. At NO time can we have unsecured
chemicals on premise. All Chemicals, when not in use, are required to be locked in a Fire
Proof Chemical Cabinet per the Fire Marshall and the Fire Marshall requires a chemical
storage map on the outside of the cabinet. SOLUTION: Train employees to pay
attention to detail and exercise common sense so that when they see a drain is not in
place they stop what they are doing and firmly attach the drain to its upright
position. Also, we need to buy a chemical cabinet and build a chemical list for the
Fire Marshall.
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23. Fruit Flies in Frozen Drink Machine
This is definitely a Health Code Violation but honestly I have never seen fruit flies this
bad within the machine. SOLUTION: We need to speak with sales REP and
administer a combination cleaning program. For example, if he comes once a week
and cleans then we need to bleed the machines 3 additional times. We have to clean
these machines at least 4 times a week if we are going to be open 7 days a week.
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24. First Aid Kit / EOE poster / Ear Plug
First Aid Kit needs to be hung on the Wall in The office next to the Equal Opportunity
Employment Poster and OSHA Ear plugs. SOLUTION: Just Do It!
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25. Stainless Steel Contact Area
Per the Health Department, All Stainless Steel contact areas used for cup storage and
dispensing requires NeoTex to form a barrier between plastic cups and surface:
SOLUTION: Order NeoTex Bar Mesh
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26. Soaking Soda Guns
Under No circumstance do we ever soak soda guns in blenders. Blenders are to be used
for making frozen drinks. They are not multi purpose and can not be used to soak guns
over night. SOLUTION: Implement Standard Operating closing procedures
requiring Bartenders to soak soda guns in red buckets.
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27. Drainage Hoses
Per the Health Department, All soda gun drainage lines shall always remain connected
during operating hours otherwise the soda gun drains into the ice bin contaminating the
ice. SOLUTION: Don’t ever unhook the drainage line
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