CeDEM Asia 2016 paper presentation on 7 December in Dague, South Korea.
For paper: http://bit.ly/2h1AEzv
For conference: http://bit.ly/2h4eahQ
For conference programme: http://bit.ly/2g9f9uY
Education & Skills Online is an assessment tool designed to provide individual-level results that are linked to the OECD Survey of Adult Skills (PIAAC) measures of literacy, numeracy and problem solving in technology-rich environments. All results are comparable to the measures used in PIAAC and can be benchmarked against the national and international results available for the participating countries. In addition, the assessment contains non-cognitive measures of skill use, career interest, health and well-being, and soon also behavioral competencies.
The Learner Voice: further education in Walesnuswales
This document summarizes the history and development of learner voice and involvement in Wales from 2004-2014. It notes key dates and policies adopted by the Welsh government to promote learner rights and representation, including guaranteed board positions for learners. It also summarizes the results of a 2013 survey of over 30,000 learners that found teaching, staff, and pastoral care were liked best, while information and advice were areas most needing improvement. The document poses questions about next steps to further promote learner voice and ensure colleges take feedback seriously during times of financial pressure.
Asian Apprenticeships Awards - Apprenticeships for England ConferenceThe Pathway Group
This presentation by Safaraz Ali (Saf) given at the Apprenticeships for England Conference on the 13th July 2017 looks at the facts and figures regarding BAME apprenticeship uptake in England. It considers the demographics including trends such as that the British Asian population of England is growing faster than the overall population. It considers the growth of British Asians in Apprenticeships and how they are still falling behind the population average for those undertaking apprenticeships.
Asian Apprenticeships Awards - Apprenticeships for England ConferenceThe Pathway Group
This document provides information about the Asian Apprenticeships Awards, which recognizes talent among apprentices from Black and Minority Ethnic (BME) Asian communities in the UK. It discusses government goals to increase the proportion of apprenticeships and university uptake among BME groups by 20% and provides statistics on demographics of Asian populations and apprenticeships in England. It also notes that some award winners have become involved with the Institute for Apprenticeships and lists sponsors and partners of the Asian Apprenticeship Awards, concluding with the launch of the BAME Apprenticeship Alliance.
Reviews of National Policies for Education - Netherlands 2016EduSkills OECD
How can the Netherlands move its school system “from good to great”? This report draws on international experience to look at ways in which the strong Dutch school system might go further still on the path to excellence. Clearly the Dutch school system is one of the best in the OECD, as measured by PISA and PIAAC and is also equitable, with a very low proportion of poor performers. The report therefore proposes an incremental approach to reform, building on strengths while responding to some emerging challenges. The Netherlands should strengthen the quality of early childhood education and care, revisit policies related to early tracking with more objective testing and track decisions, and enhance the permeability of the system. It should develop the professionalism of teachers and school leaders through enhanced collective learning and working, while at the same time strengthening accountability and capacity in school boards. This report will be valuable not only for the Netherlands, but also to the many other education systems looking to raise their performance who are interested in the example of the Netherlands.
Skills are an investment in the future, that help to ensure that individuals are well equipped to adapt to economic and social change, employers can find the skills they need to produce, innovate and grow and society is prosperous and cohesive.
Presentation of Starting Strong IV by Montserrat Gomendio, OECDEduSkills OECD
Presentation of Starting Strong IV, the new report by the OECD on monitoring quality in early childhood education and care, launched on 28 October 2015 at the International Early Childhood Education and Care Event on Monitoring Quality in Dublin
Administrative Burden Reduction Over Time: Literature Review, Trends and Gap ...Morten Meyerhoff Nielsen
Burden reduction is a key issue in modern public administrations’ and businesses’ agendas. Compliance with mandatory regulations can have a direct impact on a country’s economic performance, growth, and development. Research in this area, contributes to a better understanding of the implications and context of administrative burden, and increases the efficiency of the strategies adopted to reduce it.
The goal of this study is to undertake a review of the current state of the art on Administrative Burden Reduction (ABR), in order to gain a deeper insight about the subject, identify current gaps, and better plan for future research. A total of 122 papers were identified as relevant, out of a pool of 742 papers retrieved from the current literature. The relevant papers were analyzed across four dimensions: methodology, type and focus, and targeted stakeholders. Three key gaps were identified and discussed in relation to: citizen orientated services and burden reduction; empirical research and post-initiative re-evaluation; and, the role of stakeholders, interest groups and end-users in driving ABR. Lastly a conceptual framework model and next steps are proposed.
The research is part of a larger project on ICT facilited Administrative Burden Reducation at UNU-EGOV. For more: https://egov.unu.edu/research/electronic-governance-and-administrative-burden-reduction.html#outline
Authors: Morten Meyerhoff Nielsen, Nuno Ramos Carvalho, Linda Gonçalves Veiga, Luís Soares Barbosa
Presented in http://www.icegov.org/track/four/ 7 March 2017, at ICEGOV2017 (www.icegov.org) 7-10 March 2017, New Delhi (India).
Education & Skills Online is an assessment tool designed to provide individual-level results that are linked to the OECD Survey of Adult Skills (PIAAC) measures of literacy, numeracy and problem solving in technology-rich environments. All results are comparable to the measures used in PIAAC and can be benchmarked against the national and international results available for the participating countries. In addition, the assessment contains non-cognitive measures of skill use, career interest, health and well-being, and soon also behavioral competencies.
The Learner Voice: further education in Walesnuswales
This document summarizes the history and development of learner voice and involvement in Wales from 2004-2014. It notes key dates and policies adopted by the Welsh government to promote learner rights and representation, including guaranteed board positions for learners. It also summarizes the results of a 2013 survey of over 30,000 learners that found teaching, staff, and pastoral care were liked best, while information and advice were areas most needing improvement. The document poses questions about next steps to further promote learner voice and ensure colleges take feedback seriously during times of financial pressure.
Asian Apprenticeships Awards - Apprenticeships for England ConferenceThe Pathway Group
This presentation by Safaraz Ali (Saf) given at the Apprenticeships for England Conference on the 13th July 2017 looks at the facts and figures regarding BAME apprenticeship uptake in England. It considers the demographics including trends such as that the British Asian population of England is growing faster than the overall population. It considers the growth of British Asians in Apprenticeships and how they are still falling behind the population average for those undertaking apprenticeships.
Asian Apprenticeships Awards - Apprenticeships for England ConferenceThe Pathway Group
This document provides information about the Asian Apprenticeships Awards, which recognizes talent among apprentices from Black and Minority Ethnic (BME) Asian communities in the UK. It discusses government goals to increase the proportion of apprenticeships and university uptake among BME groups by 20% and provides statistics on demographics of Asian populations and apprenticeships in England. It also notes that some award winners have become involved with the Institute for Apprenticeships and lists sponsors and partners of the Asian Apprenticeship Awards, concluding with the launch of the BAME Apprenticeship Alliance.
Reviews of National Policies for Education - Netherlands 2016EduSkills OECD
How can the Netherlands move its school system “from good to great”? This report draws on international experience to look at ways in which the strong Dutch school system might go further still on the path to excellence. Clearly the Dutch school system is one of the best in the OECD, as measured by PISA and PIAAC and is also equitable, with a very low proportion of poor performers. The report therefore proposes an incremental approach to reform, building on strengths while responding to some emerging challenges. The Netherlands should strengthen the quality of early childhood education and care, revisit policies related to early tracking with more objective testing and track decisions, and enhance the permeability of the system. It should develop the professionalism of teachers and school leaders through enhanced collective learning and working, while at the same time strengthening accountability and capacity in school boards. This report will be valuable not only for the Netherlands, but also to the many other education systems looking to raise their performance who are interested in the example of the Netherlands.
Skills are an investment in the future, that help to ensure that individuals are well equipped to adapt to economic and social change, employers can find the skills they need to produce, innovate and grow and society is prosperous and cohesive.
Presentation of Starting Strong IV by Montserrat Gomendio, OECDEduSkills OECD
Presentation of Starting Strong IV, the new report by the OECD on monitoring quality in early childhood education and care, launched on 28 October 2015 at the International Early Childhood Education and Care Event on Monitoring Quality in Dublin
Administrative Burden Reduction Over Time: Literature Review, Trends and Gap ...Morten Meyerhoff Nielsen
Burden reduction is a key issue in modern public administrations’ and businesses’ agendas. Compliance with mandatory regulations can have a direct impact on a country’s economic performance, growth, and development. Research in this area, contributes to a better understanding of the implications and context of administrative burden, and increases the efficiency of the strategies adopted to reduce it.
The goal of this study is to undertake a review of the current state of the art on Administrative Burden Reduction (ABR), in order to gain a deeper insight about the subject, identify current gaps, and better plan for future research. A total of 122 papers were identified as relevant, out of a pool of 742 papers retrieved from the current literature. The relevant papers were analyzed across four dimensions: methodology, type and focus, and targeted stakeholders. Three key gaps were identified and discussed in relation to: citizen orientated services and burden reduction; empirical research and post-initiative re-evaluation; and, the role of stakeholders, interest groups and end-users in driving ABR. Lastly a conceptual framework model and next steps are proposed.
The research is part of a larger project on ICT facilited Administrative Burden Reducation at UNU-EGOV. For more: https://egov.unu.edu/research/electronic-governance-and-administrative-burden-reduction.html#outline
Authors: Morten Meyerhoff Nielsen, Nuno Ramos Carvalho, Linda Gonçalves Veiga, Luís Soares Barbosa
Presented in http://www.icegov.org/track/four/ 7 March 2017, at ICEGOV2017 (www.icegov.org) 7-10 March 2017, New Delhi (India).
Governance and online service delivery: The Danish Case (and a bit more)Morten Meyerhoff Nielsen
Research paper (paper on: http://bit.ly/2csqTbB) presented at the 15th IFIP Electronic Government (EGOV) and 8th Electronic Participation (ePart) Conference 2016. Slides include some initial findings from the Faroe Islands and Japan to contract governance and eGov setup in Denmark.
5 September 2016, Guimarães (PT) http://www.egov-conference.org/egov-2016
Expanding eMarking Trial - Liz Heathcote and Tanya Kappler, the University of...Blackboard APAC
This session reports on a trial designed to expand the adoption of e-marking, and reduce the cost and waste associated with printing assignments at the University of Adelaide. 30 iPads were purchased and pre-loaded with eMarking software to enable participants to trial e-marking in a supportive environment. The recipients were trained in using iPads and mobile e-marking apps, together with the MyUni assignment functions, to build their confidence un using technology for marking. The session will outline the learnings from the trial and factors contributing towards its success in convincing more than the originally intended participants to try paperless marking, and consider the impact and benefits of marking online versus printing. It will discuss the 'Dissemination for Action' model used within the project to bring about a change of marking practice across a wide variety of academic disciplines.
Delivered at Innovate and Educate: Teaching and Learning Conference by Blackboard. 24 -27 August 2015 in Adelaide, Australia.
The survey found that institutions are providing increased central support for technology enhanced learning (TEL) tools compared to 2020. The top 6 centrally-supported tools, such as the virtual learning environment, eAssessment tools, and media streaming systems, are used by over 97% of responding institutions, up from 81-91% in 2020. There has also been growth in the review of TEL tools and outsourcing of TEL services across UK higher education since the start of the COVID-19 pandemic.
Leadership in Customer Service: Delivering on the Promise Victor Gridnev
The document outlines 4 pillars of leadership in customer service and recommendations for improving government customer service. It discusses key findings from a 2007 study including the need to understand citizen needs, integrate service channels, align public sector employees, and collaborate beyond government. Top-performing countries were found to have high citizen satisfaction and perceive their government as better at customer service than private sector industries. The recommendations center on developing a citizen-centric vision, building workforce skills, and using technology to improve processes and fulfill that vision.
Using Market Segmentation to Track Program Success_ADwelleyOpinion Dynamics
This document discusses using market segmentation to track the success of energy efficiency programs. It argues that segmenting utility customer populations can provide more meaningful insights for program design, evaluation, and planning compared to treating all customers equally. While program implementers and evaluators already analyze some results by customer groups, this is often not done in a consistent way. The document advocates integrating segmentation more cohesively into evaluation to deliver insights that can help programs improve and determine whether programs should be tailored to different customer segments. It provides examples of meaningful segmentation approaches like using demographic, energy usage, and participation data to define segments that may have different opportunities, barriers, and preferences.
This document outlines a presentation on process improvement and Lean methodology. It discusses why process improvement is important for improving services to students, families, and schools. Lean is introduced as a methodology to drastically improve processes by reducing waste and increasing value. Examples are provided of how Lean has been used to improve enrollment and tuition billing processes at the University of Washington and King County, reducing steps and defects. The goal is to apply these principles to stabilize district operations and better serve customers.
Taming the Travel & Entertainment Expense Beast: Benchmarks & Best PracticesAshley Emery
Travel and entertainment—second only to payroll as the largest business expense—is becoming increasingly more difficult to control as companies expand across borders and grow through acquisitions. Discover how companies are leveraging technology in conjunction with procedural best practices to remove common T&E headaches including: the untimely submission of expense reports, lost receipts, inefficient processes and paperwork relative to reviewing and approving expense reports and ensuring adherence to company travel policies.
2015 T&E Expense Benchmarking: Are Your Employees Splurging on the Company DimeAshley Emery
Travel and entertainment—second only to payroll as the largest business expense—is becoming increasingly more difficult to control as companies expand across borders and grow through acquisitions. Therefore effective budgeting, planning, and management of T&E expenses is critical for companies of all sizes in 2015 and beyond. How does your company’s overall Travel and Entertainment spend, and spend within key categories, compare with other companies? How are companies leveraging automation to better understand and control how employees are spending the company dime? Unfortunately, benchmarks for overall T&E spend and key T&E spend within each categories are all but impossible to find.
Smart Commute Evaluation: Tools, Techniques and Lessons Learned in Monitoring...Smart Commute
Smart Commute works with stakeholders to reduce traffic and emissions through workplace transportation demand management programs. It has expanded from an initial pilot project in 2001 to involve multiple municipalities and partners across the Greater Toronto Area. Evaluation of these programs involves monitoring activities, impacts, and customer satisfaction to track progress, justify funding, and improve services over time. Challenges include balancing implementation priorities with thorough evaluation and ensuring standardized data collection while allowing for flexibility. Ongoing efforts focus on refining monitoring tools and using lessons learned to strengthen evaluation.
This document is a citizen survey report from April 2016 that summarizes key findings from a survey of College Station residents. The survey assessed quality of life, satisfaction with city services, priorities for the city, and opinions on growth and development. Key findings include high ratings for quality of life and most city services. Managing traffic congestion was identified as the biggest opportunity for improvement. When asked for priorities, residents emphasized public safety, managing growth and traffic, and maintaining parks and recreation opportunities.
1) The document analyzes E-wallet usage in Vietnam, finding a 59% usage rate in the past 3 months. Momo, ShopeePay, and ZaloPay are the most popular, with Momo being the most used.
2) While 57% of users intend to increase usage, 65% are unsure or likely to switch wallets. Retention depends on promotions and acceptance network breadth.
3) Usage varies by age - Gen Z uses E-wallets mainly for transfers while Gen X uses multiple apps and prefers ZaloPay for bill payments.
Deloitte Case Challenge 2013 casesolutionandurilhuang
The document proposes using mobile technology and education programs delivered via touring buses to address health issues among underserved communities. It outlines strengths and weaknesses of current programs, and suggests initiatives like general and health education programs targeting middle and high school students delivered through tablet computers on buses. Metrics and timelines are proposed to measure costs and impact over 5 years, with the goal of increasing education and health awareness through innovative technology solutions.
The document proposes using innovation with technology to foster health awareness and interest in education among underserved communities. It discusses using mobile learning buses equipped with tablets to deliver health and general education programs to middle and high school students. A strengths/weaknesses analysis and data on health and education are presented to support the need for such an initiative. A multi-year timeline with milestones is outlined to scale the program through additional buses, schools, and regions.
Evaluating eParticipation sophistication of Regional Authorities websites: Th...Efthimios Tambouris
Paper presented in ePart 2019 conference, Linz, Austria. The paper is available from Springer (see http://link.springer.com/chapter/10.1007%2F978-3-642-03781-8_7)
The document discusses a digital maturity self-assessment of social care conducted by the Local Government Association (LGA) and Association of Directors of Adult Social Services Informatics Network (ADASS IN). Based on responses from 61 local authorities, it found that information sharing capabilities scored lower than readiness sections. Key findings include that over half of authorities plan to improve case management systems, while under 40% plan to enhance citizen self-service or decision support technologies. The report will be shared with participating authorities and regional workshops organized to discuss results and share best practices.
ISBA "Digital decision making and predicting spend"InspirEdu
ISBA - "Digital decision making and predicting spend"
There are clearly more questions than answers but responsibility is essential.
✔️ We have touched on some of these subjects before with Mark Steed
https://lnkd.in/dBGfmExg
✔️ and with ISC Digital, The Education Foundation & Intel Corporation
https://lnkd.in/dEwWJTG
6 Steps to Transition Govt ICT effectivenessRavi Tirumalai
The document discusses strategies for developing an effective government ICT strategy. It outlines six key pillars and provides a six step process to define goals, standards, policies and procedures to implement strategies. It emphasizes defining metrics to measure success and analyzing metrics to continually improve processes and strategies.
The team collects data from initial teacher training providers to inform recruitment, assure funding, monitor and improve quality, and drive change. They work with partner organizations to eliminate duplication and reduce the burden of data collection. The main datasets collected include an annual trainee census, performance profiles, and an annual survey of newly qualified teachers.
2016 Email Marketing Industry Census WebinarAdestra
Adestra and Econsultancy present the tenth anniversary edition of the Email Marketing Industry Census.
More than 1,100 in-house and agency marketers contributed their view on email marketing performance, results, return on investment (ROI) and strategies covering topics like mobile, automation, personalisation, data and the future of the channel.
Join us for an in-depth discussion of some of the key highlights including:
Email tops SEO for ROI, but investment is still lagging
Personalisation and advanced segmentation remain a challenge
Mobile optimisation tactics and challenges
Email automation success is growing, but it’s slower than expected
Data management and EU GDPR
Citizen use of government eService: Comparing use, governance and cooperation...Morten Meyerhoff Nielsen
Presentation of my initial ph.d. finding at https://ttu.ee/nurkse and https://egov.unu.edu project on ICT enabled public service delivery (http://bit.ly/2pXhHSL) on Estonia and Georiga. Presented in the eGov Working Group at the 25th NISPAcee Annual Conference
Innovation Governance in the Public Sector
Kazan, Republic of Tatarstan, Russian Federation
May 18 - 20, 2017
My presentation on the Danish approach to online service delivery and public service delivery in general. Key note at KCC Congress, Bussum (NL), 13 October 2016 http://www.kcc-congres.nl/
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This document outlines a presentation on process improvement and Lean methodology. It discusses why process improvement is important for improving services to students, families, and schools. Lean is introduced as a methodology to drastically improve processes by reducing waste and increasing value. Examples are provided of how Lean has been used to improve enrollment and tuition billing processes at the University of Washington and King County, reducing steps and defects. The goal is to apply these principles to stabilize district operations and better serve customers.
Taming the Travel & Entertainment Expense Beast: Benchmarks & Best PracticesAshley Emery
Travel and entertainment—second only to payroll as the largest business expense—is becoming increasingly more difficult to control as companies expand across borders and grow through acquisitions. Discover how companies are leveraging technology in conjunction with procedural best practices to remove common T&E headaches including: the untimely submission of expense reports, lost receipts, inefficient processes and paperwork relative to reviewing and approving expense reports and ensuring adherence to company travel policies.
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https://lnkd.in/dEwWJTG
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Email tops SEO for ROI, but investment is still lagging
Personalisation and advanced segmentation remain a challenge
Mobile optimisation tactics and challenges
Email automation success is growing, but it’s slower than expected
Data management and EU GDPR
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This presentation is from WSIS Forum 2016, Session 105 on “ICT-Based Cost & Burden Reduction in Public Administration and Service Delivery”. Room C1, ITU Tower, 11-13hrs CET, 5 May 2016, http://bit.ly/1OcFbIH
Presented by Tomasz Janowski, Head, UNU-EGOV
PROGRAMME
11:00 - 11:10 Introduction. Tomasz Janowski, Head, UNU-EGOV
11:10 - 11:25 Double-up: ICT enabled cost and burden reduction in public sector service delivery.
Morten Meyerhoff Nielsen, UNU-EGOV Academic Fellow and Researcher, Tallinn University of Technology Ragnar Nurkse School for Innovation and Governance
11:25 – 11:40 ICT enabled administrative burden reduction and cost savings in Uganda. Kenneth Bagarukayo, UNU-EGOV Government Fellow and Commissioner Information Management Services, Ministry of Information and Communications Technology, Uganda
11:40 – 11:55 Argentina Modernization Plan. Maria Inés Baqué, Secretary of Public Management and Innovation under the Ministry of Modernization of Argentina Republic
11:55 – 12:15 Question 1: Cost savings, e.g. less time spend and lower financial cost. What comes first: Cost savings or burden reduction? Is it possible to cut costs while minimizing the overall administrative burden?
12:15 – 12:35 Question 2: Quality improvements, e.g. easier, faster and more equitable public services. Is it possible to improve service quality without increasing cost and administrative burden of service delivery? Which is easier? How is a triple win situation ensured? How is the quality improvement, cost and burden measured?
12:35 – 12:55 Question 3: Job creation and economic growth, e.g. lower administrative costs for the private sector. Is it possible to regulate the private sector (e.g. environment, labor conditions) without increased bureaucracy and the cost of doing business? How is no-regulation balanced with over-regulation? How to balance the cost of bureaucracy versus the cost of corruption? How can ICT be used? How do we measure the impact?
12:55- 13:00 Conclusions. Tomasz Janowski, Head, UNU-EGOV
This presentation is from WSIS Forum 2016, Session 105 on “ICT-Based Cost & Burden Reduction in Public Administration and Service Delivery”. Room C1, ITU Tower, 11-13hrs CET, 5 May 2016, http://bit.ly/1OcFbIH
Presented by Maria Inés Baqué, Secretary of Public Management and Innovation under the Ministry of Modernization of Argentina Republic
ICT enabled administrative burden reduction and cost savings in Uganda (WSIS ...Morten Meyerhoff Nielsen
This presentation is from WSIS Forum 2016, Session 105 on “ICT-Based Cost & Burden Reduction in Public Administration and Service Delivery”. Room C1, ITU Tower, 11-13hrs CET, 5 May 2016, http://bit.ly/1OcFbIH
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3. • Authors compared the eGovernment efforts, achievements and
governance models of Denmark and Japan
• Found that Japan compared to Denmark had:
- Superior infrastructure
- Similar % of citizen online
• Concluded that Japan could learn from the Danish approach to:
- Standardized formats and processes
- Share components and contents, esp. unique identifiers and digital signatures
- Coordinated and convenient services for the users
- Involve users to develop user-centric services
- Inter-agency collaboration to achieve those goals
• Question is whether this still holds?
MEYERHOFF & IGARI 2012
6. BACKGROUND INDICATORS
• Internet access
• Internet use
• eBanking use
• eCommerce use
• eService use
NATIONAL GOVERNANCE AND COOPERATION MODEL
• Institutional framework and governance
• Decentralisation of government authority
EFFECTS
• eServices in place
• Service delivery volumes per channel
CONCEPTURAL FRAMEWORK
NATIONAL APPROACH TO eGOVERNMENT
Responsibility for eGovernment:
• Strategy
• Action plan
• Initiation, development, coordination,
monitoring and evaluation
• Chair
• Host organisation and secretariate
• Member oragnisations
eGovernment elements:
• Strategy underpinned by action plan and KPIs
• Legality of strategy and action plan
11. Denmark [41] Japan [41]
Population 5,581,503 126,919,659
Territorial size 43,094 km2 377,915 km2
Population density 129.5 per km2 335.8 per km2
Official languages Danish Japanese
GDP (billion) €260.74 bill (est’15) 3,697.82 (est’15)
GDP per capita €46,715 (est’15) €29,315 (est’15)
GDP growth 1.6% (est’15) 0.6% (est’15)
Unemployment 4.7% (est’15) 3.3% (est’15)
Imports (billion) €75.12 (est’15) €560.45 (est’15)
Exports (billion) €84.32 (est’15) €559.03 (est’15)
SIMILAR BUT DIFFERENT, SOCIO-ECONOMIC
DATA 2015
12. Denmark [52, 53] Japan [52, 53]
National institutional
framework and
governance
Centralised model.
National, regional and local
government level.
Consists of 5 regions and 98
municipalities.
Centralised model.
National, regional and local
government level.
Complex system of 47 prefecturas,
multiple sub-prefectures and
districts, 1719 municipalites of four
“Kanje” types incl. cities, towns,
wards, non-municipalities.
Decentralisation of
government authority
Large degree of local autonomy
and decision making incl. tax and
budget spending. C.70-80% of
citizen services are provided by
municipalities. Degree of central
control via annual budget
negotiations.
National government control
prefecturas and municipalities incl.
tax collection, borrowing. C. 70% of
budget is allocated to municipalities.
Lack of progress on intergov.
Cooperation and decentralisation.
Separate tax collection.
GENERAL GOVERNANCE AND INSTITUTIONAL
FRAMEWORK
13. USERS ARE INCREASINGLY ONLINE
2000 2005 2010 2014
Denmark 63,01 / 1,26 100,58 / 24,80 115,67 / 38,44 125,89 / 42,34
Japan 53,12 / 0,68 75,98 / 18,35 96,81 / 28,04 120,23 / 29,31
2000 2005 2010 2014
Denmark 39,17 82,74 88,72 95,99
Japan 29,99 66,92 78,21 90,58
MOBILE / BROADBAND SUBSCRIPTIONS PER 100 INHABITANTS, 2000-2014
INDIVIDUAL USE OF THE INTERNET, 2000-2014
14. eService availability Degree of digitisation (i.e. % of service delivery volume online)
2012 2015
Denmark Japan Denmark Japan Denmark Japan
eID/eSignature NemID MyNumber 79.1% -- 89.2% *7.9%
Digital post Digital Post no -- -- 89.2% --
Tax declaration Yes yes 100% *51.4% 100% *56.5%
Register for school yes no #57% -- 96% --
Register for university yes no 80% -- 100% --
Apply for student grant yes No, see debt 100% -- 100% --
Change address yes yes 63% 0.0000021% -- n/a
Housing subsidy yes no, but others 77% -- 79% --
Apply for pension yes yes 94% -- 95% --
Report vermin (fix my street) yes some #56% some 73% --
Report theft yes no 41% -- 84% --
2010 2015
Denmark Japan Denmark Japan
Online banking 71% -- 85% *16%
Online commerce 68% *55% 79% *62%
Interacted with government online 78% -- 88% --
Obtained info. from a gov. website 76% -- 86% --
Submitted a complete form (eService) 51% -- 69% --
INDIVIDUAL USE OF eSERVICES, 2012-2015
INDIVIDUAL USE OF INTERNET CONTENT, 2012-2015
15. ‘
Danish Regions
(5 regions)
Management
committee of Danish
Regions
Cabinet
committee of
coordination
Cabinet
committee on
economic affairs
Ministries
Ministry of Finance:
Agency for Digitisation
(regulatory and mandated body)
Secretariat for
steering committee
and STS
Local Government
Denmark
(98 municipalities)
Management
committee of LGDK
Private industry
and civic society
Industry and civic
groups
Governmentcabinet
Steering committee for the eGovernment strategy
Representatives from the Ministry of Finance (chair), key ministries like Economy, Taxation, Justice,
Science, Health and Interior, Danish Regions and Local Government Denmark
Joint committee for cross government cooperation (STS)
Permanent secretaries from the Ministry of Finance (chair), Economy, Taxation,Science, Health and
Interior, Managing Directors from the Danish Regions andLocal GovernmentDenmark
STONG MANDATE, COORDINATION, CONSENSUS
AND FOLLOW-UP.
ENTRENCED, TESTED BUT COULD BE STREAMLINED.