The document discusses lessons that can be learned from Denmark's experience with digital government. It notes that Denmark has struggled with declining wage competitiveness and productivity growth since 2000. Studies show that Danes prefer self-service digital options when available and that about 10-15% of citizen services are currently provided digitally. The document outlines Denmark's approach to digital government, which includes a national e-government strategy focused on digital communication, efficiency, and effectiveness. Key aspects of Denmark's approach discussed are its use of unique digital identifiers, digital signatures, an emphasis on user-friendly design, and efforts to integrate services across levels of government.
Il mercato unico digitale offre interessanti opportunità per le imprese e per i territori. Le strategie regionali possono supportare attivamente la transizione verso il nuovo paradigma tracciato da Industria 4.0., promuovere gli investimenti e contribuire alla creazione di un eco-sistema favorevole all'innovazione e allo sviluppo. Commissione Europea e regioni europee offrono un quadro sulle opportunità e sulle principali esperienze.
Double-up: ICT enabled cost and burden reduction in public sector service del...Morten Meyerhoff Nielsen
This presentation is from WSIS Forum 2016, Session 105 on “ICT-Based Cost & Burden Reduction in Public Administration and Service Delivery”. Room C1, ITU Tower, 11-13hrs CET, 5 May 2016, http://bit.ly/1OcFbIH
Presented by Morten Meyerhoff Nielsen, UNU-EGOV Academic Fellow and Researcher, Tallinn University of Technology Ragnar Nurkse School for Innovation and Governance
Overview of the ICT ecosystem of Wallonia - AWEX, Procolombia and App.co ir. Carmelo Zaccone
AWEX, Procolombia and App.co - ICT businessmen intending to settle down in Colombia
End 2014 a trade mission to Columbia, headed by H.R.E. Princess Astrid of Belgium, led a delegation of nearly 300 companies to establish business relations with the Columbian market. Building on its success, the Walloon agency of exportation (AWEX) organizes a second trade mission, headed by Jean-Claude Marcourt minister of economy and digital, in Bogota on June 18 to 19.
Regarding the Digital Economy, Belgium and Columbia share common views on innovations and entrepreneurship. Procolumbia, MinTIC and AWEX have decided to strength these opportunities of partnerships and mutual international expansion of our tech companies & startups.
Il mercato unico digitale offre interessanti opportunità per le imprese e per i territori. Le strategie regionali possono supportare attivamente la transizione verso il nuovo paradigma tracciato da Industria 4.0., promuovere gli investimenti e contribuire alla creazione di un eco-sistema favorevole all'innovazione e allo sviluppo. Commissione Europea e regioni europee offrono un quadro sulle opportunità e sulle principali esperienze.
Double-up: ICT enabled cost and burden reduction in public sector service del...Morten Meyerhoff Nielsen
This presentation is from WSIS Forum 2016, Session 105 on “ICT-Based Cost & Burden Reduction in Public Administration and Service Delivery”. Room C1, ITU Tower, 11-13hrs CET, 5 May 2016, http://bit.ly/1OcFbIH
Presented by Morten Meyerhoff Nielsen, UNU-EGOV Academic Fellow and Researcher, Tallinn University of Technology Ragnar Nurkse School for Innovation and Governance
Overview of the ICT ecosystem of Wallonia - AWEX, Procolombia and App.co ir. Carmelo Zaccone
AWEX, Procolombia and App.co - ICT businessmen intending to settle down in Colombia
End 2014 a trade mission to Columbia, headed by H.R.E. Princess Astrid of Belgium, led a delegation of nearly 300 companies to establish business relations with the Columbian market. Building on its success, the Walloon agency of exportation (AWEX) organizes a second trade mission, headed by Jean-Claude Marcourt minister of economy and digital, in Bogota on June 18 to 19.
Regarding the Digital Economy, Belgium and Columbia share common views on innovations and entrepreneurship. Procolumbia, MinTIC and AWEX have decided to strength these opportunities of partnerships and mutual international expansion of our tech companies & startups.
The Potential and Evidence of ICT-Based Cost and Burden Reduction in Public A...Morten Meyerhoff Nielsen
This presentation is from WSIS Forum 2016, Session 105 on “ICT-Based Cost & Burden Reduction in Public Administration and Service Delivery”. Room C1, ITU Tower, 11-13hrs CET, 5 May 2016, http://bit.ly/1OcFbIH
Presented by Tomasz Janowski, Head, UNU-EGOV
PROGRAMME
11:00 - 11:10 Introduction. Tomasz Janowski, Head, UNU-EGOV
11:10 - 11:25 Double-up: ICT enabled cost and burden reduction in public sector service delivery.
Morten Meyerhoff Nielsen, UNU-EGOV Academic Fellow and Researcher, Tallinn University of Technology Ragnar Nurkse School for Innovation and Governance
11:25 – 11:40 ICT enabled administrative burden reduction and cost savings in Uganda. Kenneth Bagarukayo, UNU-EGOV Government Fellow and Commissioner Information Management Services, Ministry of Information and Communications Technology, Uganda
11:40 – 11:55 Argentina Modernization Plan. Maria Inés Baqué, Secretary of Public Management and Innovation under the Ministry of Modernization of Argentina Republic
11:55 – 12:15 Question 1: Cost savings, e.g. less time spend and lower financial cost. What comes first: Cost savings or burden reduction? Is it possible to cut costs while minimizing the overall administrative burden?
12:15 – 12:35 Question 2: Quality improvements, e.g. easier, faster and more equitable public services. Is it possible to improve service quality without increasing cost and administrative burden of service delivery? Which is easier? How is a triple win situation ensured? How is the quality improvement, cost and burden measured?
12:35 – 12:55 Question 3: Job creation and economic growth, e.g. lower administrative costs for the private sector. Is it possible to regulate the private sector (e.g. environment, labor conditions) without increased bureaucracy and the cost of doing business? How is no-regulation balanced with over-regulation? How to balance the cost of bureaucracy versus the cost of corruption? How can ICT be used? How do we measure the impact?
12:55- 13:00 Conclusions. Tomasz Janowski, Head, UNU-EGOV
Speaking Danish in Japan: Good practice lessons to learn and emulate
(Morten Meyerhoff Nielsen – http://www.flickr.com/photos/40451858@N04/6993025986/in/pool-1909773@N24/)
Estado Futuro fue una conferencia internacional, organizada en conjunto con la Organización para la Cooperación y el Desarrollo Económicos (OECD) el 30 y 31 de Marzo en el GAM, que abordo temáticas de innovación en el sector público, donde más de 300 expertos y actores – como Ministros, Jefes de servicio, funcionarios, académicos e innovadores públicos – compartieron experiencias sobre los desafíos que enfrentan hoy los gobiernos para diseñar e implementar sus agendas de innovación pública.
Para saber más de Estado Futuro, ingresa a www.estadofuturo.cl
Digital government strategies for welfare areas - Barbara Ubaldi, OECDOECD Governance
This presentation was made by Barbara Ubaldi, OECD, at the 4th meeting of the Joint DELSA/GOV-SBO Network on Fiscal Sustainability of Health Systems, held in Paris on 16-17 February 2015.
Video presentation for 100+ Indian civil servants, for www,cips.org.in in Hydrabad (IN) 25 February 2016. Part of 3 day workshop see http://bit.ly/21iO1Qb done.
Strategy for digital welfare 2013-2020 - Suzanne Duus, DenmarkOECD Governance
This presentation was made by Suzanne Duus, Denmark, at the 4th meeting of the Joint DELSA/GOV-SBO Network on Fiscal Sustainability of Health Systems, held in Paris on 16-17 February 2015.
eHealth Summit: "EU Address: The EU eHealth Strategy: Connecting Member State...3GDR
Slides from National eHealth Summit, 30 Sept 2015 at Carton House, Kildare: Dr Tapani Phia, Head of Unit, eHealth & Health Technology Assessment, European Commission.
#eHealthSummit15
http://www.ehealthsummit.ie
http://mhealthinsight.com/2015/09/25/mhealth-insights-from-the-ehealth-summit/
The Potential and Evidence of ICT-Based Cost and Burden Reduction in Public A...Morten Meyerhoff Nielsen
This presentation is from WSIS Forum 2016, Session 105 on “ICT-Based Cost & Burden Reduction in Public Administration and Service Delivery”. Room C1, ITU Tower, 11-13hrs CET, 5 May 2016, http://bit.ly/1OcFbIH
Presented by Tomasz Janowski, Head, UNU-EGOV
PROGRAMME
11:00 - 11:10 Introduction. Tomasz Janowski, Head, UNU-EGOV
11:10 - 11:25 Double-up: ICT enabled cost and burden reduction in public sector service delivery.
Morten Meyerhoff Nielsen, UNU-EGOV Academic Fellow and Researcher, Tallinn University of Technology Ragnar Nurkse School for Innovation and Governance
11:25 – 11:40 ICT enabled administrative burden reduction and cost savings in Uganda. Kenneth Bagarukayo, UNU-EGOV Government Fellow and Commissioner Information Management Services, Ministry of Information and Communications Technology, Uganda
11:40 – 11:55 Argentina Modernization Plan. Maria Inés Baqué, Secretary of Public Management and Innovation under the Ministry of Modernization of Argentina Republic
11:55 – 12:15 Question 1: Cost savings, e.g. less time spend and lower financial cost. What comes first: Cost savings or burden reduction? Is it possible to cut costs while minimizing the overall administrative burden?
12:15 – 12:35 Question 2: Quality improvements, e.g. easier, faster and more equitable public services. Is it possible to improve service quality without increasing cost and administrative burden of service delivery? Which is easier? How is a triple win situation ensured? How is the quality improvement, cost and burden measured?
12:35 – 12:55 Question 3: Job creation and economic growth, e.g. lower administrative costs for the private sector. Is it possible to regulate the private sector (e.g. environment, labor conditions) without increased bureaucracy and the cost of doing business? How is no-regulation balanced with over-regulation? How to balance the cost of bureaucracy versus the cost of corruption? How can ICT be used? How do we measure the impact?
12:55- 13:00 Conclusions. Tomasz Janowski, Head, UNU-EGOV
Speaking Danish in Japan: Good practice lessons to learn and emulate
(Morten Meyerhoff Nielsen – http://www.flickr.com/photos/40451858@N04/6993025986/in/pool-1909773@N24/)
Estado Futuro fue una conferencia internacional, organizada en conjunto con la Organización para la Cooperación y el Desarrollo Económicos (OECD) el 30 y 31 de Marzo en el GAM, que abordo temáticas de innovación en el sector público, donde más de 300 expertos y actores – como Ministros, Jefes de servicio, funcionarios, académicos e innovadores públicos – compartieron experiencias sobre los desafíos que enfrentan hoy los gobiernos para diseñar e implementar sus agendas de innovación pública.
Para saber más de Estado Futuro, ingresa a www.estadofuturo.cl
Digital government strategies for welfare areas - Barbara Ubaldi, OECDOECD Governance
This presentation was made by Barbara Ubaldi, OECD, at the 4th meeting of the Joint DELSA/GOV-SBO Network on Fiscal Sustainability of Health Systems, held in Paris on 16-17 February 2015.
Video presentation for 100+ Indian civil servants, for www,cips.org.in in Hydrabad (IN) 25 February 2016. Part of 3 day workshop see http://bit.ly/21iO1Qb done.
Strategy for digital welfare 2013-2020 - Suzanne Duus, DenmarkOECD Governance
This presentation was made by Suzanne Duus, Denmark, at the 4th meeting of the Joint DELSA/GOV-SBO Network on Fiscal Sustainability of Health Systems, held in Paris on 16-17 February 2015.
eHealth Summit: "EU Address: The EU eHealth Strategy: Connecting Member State...3GDR
Slides from National eHealth Summit, 30 Sept 2015 at Carton House, Kildare: Dr Tapani Phia, Head of Unit, eHealth & Health Technology Assessment, European Commission.
#eHealthSummit15
http://www.ehealthsummit.ie
http://mhealthinsight.com/2015/09/25/mhealth-insights-from-the-ehealth-summit/
Benoit Hucq - Agence du Numérique Digital Wallonia: discours d'ouverture Open...Agence du Numérique (AdN)
Discours d'ouverture du forum Open Belgium 2018 par Benoit Hucq, directeur général de l'Agence du Numérique, présentant les points clés du programme Digital Wallonia.
Je organisatie is overduidelijk in transitie en je draagt verantwoordelijkheid om medewerkers hiervoor te mobiliseren en toe te rusten. Er is in de organisatie echter niet genoeg besef van urgentie en het is moeilijk om medewerkers ‘mee te krijgen’. Bij de implementatie van nieuwe werkprocessen is er koudwatervrees en knoppentrainingen beklijven niet. Leidinggeven dreigt te worden tot het blussen van brandjes. Je hebt behoefte aan reflectie en verdieping. Om even afstand te nemen. Hoe verandert de rol van mijn organisatie in de wereld door digitalisering? Hoe kan ik daar een zinvolle bijdrage aan leveren?
Herken je jezelf hierin en wil je je oriënteren wat de impact van digitalisering voor jou betekent als leidinggevende of adviseur? Dan is deze driedaagse voor jou. Je bent bereid om te onderzoeken hoe wendbaar je zelf bent. Je kijkt in de spiegel en reflecteert samen met professionals uit dezelfde sector over je bevindingen. Deze training is speciaal ontworpen voor leidinggevenden en beleidsmakers binnen het onderwijs en overheid.
Brochure Digitale Intelligentie juni 2021 - losse paginasHans Hoornstra
Focus op Wendbaarheid
Het Columbusmodel van Hoornstra en Van Lieshout ligt ten grondslag aan de driedaagse training Digitale Intelligentie. In het model worden de vaardigheden die we nodig hebben in een digitaal verbonden samenleving onderverdeeld in: dragende vaardigheden, verbindende vaardigheden en stuwende vaardigheden. In de driedaagse ligt de focus op de ontwikkeling van de dragende vaardigheden: het vermogen tot wendbaarheid, kritische zelfreflectie, ondernemendheid en creativiteit. Wendbaarheid is de allerbelangrijkste. Het concretiseren van de vraag wat wendbaarheid is, hoe je het zelf ontwikkelt en hoe je als leidinggevende anderen daarbij helpt, is de kern van deze driedaagse.
Training eigentijds leiderschap
Het doel van de driedaagse is het merkbaar ontwikkelen van vaardigheden, waarbij toename van de eigen wendbaarheid voorop staat. Je doorziet dat eigentijds leiderschap impliceert dat je deze wendbaarheid ook bij medewerkers moet kunnen mobiliseren. Je onderzoekt dit thema en verrijkt daarmee je eigen inzicht en ontdekt welke consequenties dit voor jou heeft als manager of bestuurder. Je handelingsrepertoire breidt uit en je groeit van ik-bewustzijn naar zelfbewustzijn.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
10. Het lef en de lessen van
Digitaal Denemarken
Morten Meyerhoff-Nielsen
11. Morten Meyerhoff Nielsen
Nationaal Congres Digitale Overheid, Amsterdam (NL)
14-15 May 2014
SPEAKING DANISH IN THE NETHERLANDS:
What can we learn from the Danish experience?
13. GOALS AND DILEMMAS TODAY
GOVERNANCE
Users as citizens, entrepreneurs, and voters
Dilemma: Balance between interests and transparency
EFFICIENCY
Users pay tax
Dilemma: ’More for less’
EFFECTIVENESS
Users as consumers
Dilemma: Public sector can’t choose its customers
14. 70
75
80
85
90
95
100
105
95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10
70
75
80
85
90
95
100
105
Export market share Wage competitiveness
Index (1995=100) Index (1995=100)
Denmark has lost wage competitiveness
and lost market shares since 2000
0,0
1,0
2,0
3,0
4,0
5,0
KOR
POL
CHI
USA
FIN
SWE
JPN
UK
NLD
DEU
ESP
FRA
NOR
DNK
BEL
ITA
0,0
1,0
2,0
3,0
4,0
5,0
Pct. Pct.
Yearly productivity growth since 2000
in Denmark and selected countries
Source: OECD, Statistics Denmark and calculations from the Ministry of Finance, Denmark:
WEAK COMPETITIVENESS & PRODUCTIVITY GROWTH
18. • Denmark (pop. c. 5.600.000)
• 20+ national ministries
• 5 regions (pop. av. 1.100.000)
• 98 municipalities (pop. av. 55.000)
• Discretion to set taxes
• Municipalities and regions
responsible for 75% of public
consumption incl. health care
(regions), elderly care, primary
schools and child care
(municipalities)
• State (central) primarily responsible
for public services incl.
police, defence and railroad services
LEVELS OF GOVERNMENT
19. Danish Regions
(5 regions)
Management
committee of
Danish Regions
Local Government
Denmark
(98 municipalities)
Management
committee of
LGDK
STAKEHOLDERS
Central
government
(23 ministries)
DIGST / Ministry
of Finance
CENTRAL REGIONAL LOCAL
Region
Region Region
Region
Region
Danish
Regions
Municipality
Municipality Municipality
Municipality
Municipality
LGDK
Ministry
Ministry Ministry
Ministry
Ministry
DIGST / MF
21. Contributes to the implementation of
sound economic policies through:
• Public sector innovation through ICT
• Improving efficiency and effectiveness
• Ensure outcomes of eGov. implementation
Takes full responsibility of initiatives from
idea to outcomes
MISSION AND VISION
24. TARGETED FOCUS
DIGITAL COMMUNICATION AND eSERVICES
Legislation, channel-
strategy, communication
ensure volume
User-friendliness
underpin choice
and volume
incentive
to invest in
eServices
eServices
volume
of information
request
ROI
volume
25. ALL ROADS LEAD TO ACTION - INTEGRATION
Between different government departments or agencies including non-governmental
actors such as companies in the private sector (in PPPs), and NGOs in the third sector,
e.g. integration of multiple governmental functions in one place or between places at the
same level (cross-border).
Traditional, compartment
alised, bureaucratic
government
Between government
levels:
• international
• national/federal
• regional
• local
• community
e.g. integration of single
government functions like
administration, health, educ
ation, etc.
Both vertical and horizontal integration = tailored and joined-up government
for:
- citizens e.g. life events
- business e.g. discrete activities
- targeted at specific user groups
Vertical integration
Horizontal integration
26. WELL-FUNCTIONING AND USER-FRIENDLY
SERVICES
Requirements incl.:
• Short and precise formulations – no
thanks to ”burocrathic language”
• Logic and intuitiv, graphical design
• Access to help
• Summary of all entered data before
submission
• Functions in major browsers
• Receipt
• Reuse of data and components
• WCAG 2.0 AA
http://arkitekturguiden.digitaliser.dk/god
selvbetjening
And what do we do to secure it?
• Screening of existing eServices
• Status reporting related to mandatory
eServices
• Development guide for well-
functioning eServices
• Information and advise to authorities
and it-developers
• Re-vamped borger.dk
• Joint communication, it-skills
development and it-assistance
https://www.gov.uk/service-manual
27. REMEMBER AGILE DEVELOPMETN, USER-
INVOLVEMENT AND TEST
Source: Andy Williamson and Morten Meyerhoff Nielsen (2013) www.democrati.se
28. INSTITUTIONAL ASPECTS
STS and strategy committees, Agency for
Digitisation, cross-organisational initiatives
in consultation with other national
stakeholders. Existence of ICT-promoting
mechanisms in different fields, eg national
portals borger.dk, virk.dk, sundhed.dk and
campaigns
ICT-PROMOTION MECHANISMSNATIONAL STRATEGIES
Focus on a consistent eGovernment
system. Emphasis convenience and
efficiency and effectiveness and key
infrastructure and components (eg
standards, eIDs, Single-Sign-
on), platforms and platforms (eg
portals)
PERSONAL INFORMATION
Protection by laws and the Data
Protection Agency. Trust in agencies
DECENTRALISATION OF GOVERNMENT AUTHORITY
Highly advanced, also in budgetary aspects
POLICY-MAKING PROCESS
Consensus/mixed top-down and bottom-up
INCENTIVE POLICIES
Clear incentives and semi-
mandatory measures
29. CONTRIBUTING TO INFRASTRUCTURE
UNIQUE IDENTIFIERS AND INDENTITY MANAGEMENT
Personal ID/CPR since 1968. Cooperation with the private sector;
Corporate ID/CVR in operation; Property ID/BBR in operation
DIGITAL SIGNATURE
c. 3.7 million active personal - simple three factor authentication
digital signature with an ID, password, and keycard
Professional/corporate - software based but
with simple three factor authentication being
developed for roll-out in 2012
Professional/corporate - software based but
with simple three factor authentication being
developed for roll-out in 2012
NB: Smartphone version mid-2014
30. SERVICE DEVELOPMENT
DEVELOPMENT APPROACH
Business case, user-
centric, private sector
inspired, testing, participatory
design
SOFTWARE DEVELOPMENT - VENDORS
Initiatives taken by Local Government Denmark (KOMBIT /Umbrella
projects) for joint development and/or procurement (past KMD set-up and
owned by municipalities). Limited competition
SYSTEM CONSTRUCTION
In-house. Accumulation of know-how
In-source expertise, out-source
development
INFLUENCING FACTORS
THE MARKET
Demand-pull
BUSINESS RELATIONS
Cooperation with the private sector
ENGAGEMENT
High level (c 85% voting rate)
RISK ADVERSITY
Tendency to try to change risks into
31. CONCLUSIONS
• Do not reinvent the wheel, ie cross-
governmental cooperation and reuse
makes is at the core of success.
• Funnels are good, ie promote online
services, personalise the service
experience
• Feedback loops are essential, ie have a
channel strategy and ensure the
channels work together
32. Morten Meyerhoff Nielsen
Mobile: +45 4078 7065
Mail: meyer@digst.dk
LinkedIn: mortenmeyerhoff
Twitter: @mortenmeyerhoff
Danish Agency for Digitisation
Landgreven 4, Postboks 2193
1017 København K
Denmark
www.digst.dk, www.borger.dk, http://arkitekturguiden.digitaliser.dk/godselvbetjening
FOR MORE INFORMATION
35. Digital Makes the World
Personal: A Roadmap for 21st
Century Innovation
Dr. Julia Glidden
21c Consultancy
Nationaal Congres
Digitale Overheid
Amsterdam
14-15 May 2014
46. Three Steps to making your city an Open Data-
Powered Innovation Platform
Preparing Cities to be effective Platforms by
combining the release of open data with
template apps to catalyse innovation
Validating the City as a ‘Platform of
Platforms’ via a vertically integrated, end-
to-end service demonstrator
Scaling the City as a Platform into a pan-
European system of
integrated, georeferenced hubs
1
2
3
55. Conclusion
Start Your Own Roadmap:
• Use government as platform
• Pick a business area that matters
• Open data!
• Engage the community
• Support app development
• Think cross-border!