In this session we will learn about building Serverless Bots using AWS Services. We will explore contemporary examples of Bots and Serverless architectural building blocks needed to build a Bot. Taking few sample Bots, we will dive deeper into the AWS Services used to build them. The focus will be on Serverless architectural components such as Lambda, API Gateway, Alexa Skills Kit, etc. We will explore different interfaces, voice (eg. Alexa) and text (eg. Slack). We will also discuss about building intelligent Bots. In the hands on session, the participants will build a Serverless Bot. Participants are free to choose any theme for their Bot, although guidance will be provided on few starter ideas. The participants will be grouped into teams and will have access to starter code, libraries so that they can focus on building their unique bot rather than the underlying undifferentiated heavy lifting. At the end of the hour, the Bots get voted on and the winning Bot is demoed. Through this workshop, the participants will get a deeper understanding of Serverless AWS Services and how to use them to build a Serverless Bot. Prerequisites: Participants should have an AWS account established and available for use during the workshop. Please bring your own laptop.

1. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Shankar Ramachandran, Solutions Architect, AWS
and Elaine Tsai, Product Manager, Twilio
December 1, 2016
Building Serverless Bots on AWS
- Botathon
DCS205

2. What to Expect from the Session
What is How to
build
Amazon
Lex
Botathon

3. Bot or Not

4. Bot
Classification
Not a Bot

5. Bot
Classification
Not a Bot

6. Bot
Classification
Not a Bot

7. Types
Text Chatbots Voice Chatbots Many more types...

8. Anatomy of a Bot
Conversations,
Bot Logic,
Deployment Platform,

9. Anatomy of a Bot
Hello, I am the MARS Rover.
Welcome to Mars!
What a fine day to be in
the Red planet!
Conversations,
i.e what does the bot say
Bot Logic,
i.e compute logic
associated with
the actions
Deployment Platform,
i.e, where is the bot deployed

10. Lifecycle of building a Bot
Build Conversations
1
Build Bot logic
2
Deploy the Bot
3
Monitor
4

11. Amazon Lex

12. Amazon Lex
Easily build a voice/text interface into your mobile, IoT,
gaming, or web applications to provide a conversational
experience for your customers.

13. Amazon Lex
Build Conversations
1
Build Bot logic
2
Deploy the Bot
3
Monitor
4
Amazon Lex

14. App Developer Challenges
• Speech or text input requires integration with multiple
APIs across speech recognition and language
understanding
• Deployment across multiple platforms increases app
complexity
• Testing for accuracy prior to deployment

15. Amazon Lex - Technology
Amazon Lex
Automatic Speech
Recognition (ASR)
Natural Language
Understanding (NLU)
Same technology that powers Alexa
Cognito CloudTrail CloudWatch
AWS Services
Action
AWS Lambda
Authentication
& Visibility
Speech
API
Language
API
Fulfillment
End-Users
Developers
Console
SDK
Intents,
Slots,
Prompts,
Utterances
Input:
Speech
or Text
Multi-Platform Clients:
Mobile, IoT, Web,
Chat
API
Output:
Speech (via Polly TTS)
or Text

16. Amazon Lex Demo

19. Bot Use Cases

20. “Choose your
own adventure”
News

21. Route Customer Requests

22. Route Customer Requests

23. Let’s build a Concierge Bot

24. Demo

25. AWS LambdaAmazon Lex

26. Lex-Powered Twilio App
Serverless
Automated
Determine intent
Holds conversational context

27. Botathon

28. Botathon
Choose among the 4 bot themes:
Informational, Social, Transactional, DevOps
Progress from Basic (30 min) to Advanced (30 min).
Code, instructions, and guidance.

29. Bot Themes
Informational
Social
Transactional
Devops
Botathon
Sample conversation
When was the movie Avatar released?
What are people saying about Avatar on Twitter?
I need 4 tickets to Avatar this evening.
What’s the spot price of compute optimized in
Virginia?

30. Thank you!

31. Remember to complete
your evaluations!