Program management involves managing related projects to achieve strategic goals, while project management techniques are used to manage scope, quality, time, cost, risk, and other elements through a project's lifecycle. Effective communication is critical, as 56% of $135 million in risk for every $1 billion spent on projects is due to ineffective communication. Developing communication strategies, managing information flow, and creating awareness are important for maintaining stakeholder expectations and ensuring project success and productivity through team collaboration.