Avalon Global Solutions provides mobile device support services to help businesses manage the growing complexity of supporting employees' use of mobile technologies. Their MobileCare solution offers tiered help desk support, device management, and application support. This centralized support model reduces the burden on internal IT staff while improving employee productivity through faster issue resolution and streamlined business processes.

1. Global Solutions Technology Management. Simplified.
Mobile
Care SM
THE CHALLENGE
Constant advancements in mobile
technology enables workforces to
conduc t critical business transac tions
from an ever increasing array of
mobile devices and applications. Con-
sequently, the demand on internal
staff to suppor t current and future
mobile ser vices and technologies is
growing in size and complexity.
THE MobileCareSM S O L U T I O N THE BENEFITS
Avalon provides a complete range of ■ Single Point of Contac t (SPOC ) for
help desk solutions ranging from Tier all of your wireless needs
1-3 to advanced application support.
■ Tier 1-3 Help Desk Suppor t ■ Reduce the burden on internal sup-
port staff
■ Move/Add/Change/Disconnect (MACD)
■ Streamline business processes
■ 2 4 x 7 x 3 6 5 Te c h n i c a l S u p p o r t
■ I n c re a s e i n d i v i d u a l p e r fo r m a n ce a n d
■ We b - b a s e d O r d e r i n g P o r t a l pro du c tiv it y
■ Device Application Support ■ Reduce your total cost of operations
■ O v e r - t h e - A i r ( O TA ) M a n a g e m e n t
Avalon Global Solutions | 32 W ine Stre et | Hampton, VA | 23669 | 7 5 7. 7 2 7. 9 74 2
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2. M o b i l e C a r e SM S e r v i c e & H e l p D e s k S o l u t i o n s
Choose the solutions that align with your needs and business goals
TIER 1-2 HELP DESK SUPPORT WEB-BASED
Access unlimited and real-time service for O R D E R I N G P O R TA L
ordering, device & application support, issue Accelerate business processes by automating
resolution, and troubleshooting order & procurement while enforcing wireless
policy
TIER 3 HELP DESK SUPPORT
Obtain advanced troubleshooting support D E V I C E A P P L I C AT I O N
including break/fix & repair for devices,
service, and applications
SUPPORT
Enhance workforce capabilities & increase
individual productivity with advanced mobile
24x7x365 TECHNICAL application support such as VPN & Mobile
SUPPORT Security
Keep your workforce up and running after-hours
or in times of critical need O V E R -T H E - A I R ( O TA )
DEVICE MANAGEMENT
MACD PROCESSING Reduce your total cost of operations & increase
Avalon specialists reduce demand on internal security - with the ability to instantly deploy
resources by processing MACD requests software updates & monitor/disable devices
HELP DESK REPORTS INT’L & DOMESTIC SUPPORT
Empower your enterprise with business Travel the world with no worries and stay
intelligence - reports track order/call volume, connected with support for international and
order status, trouble ticket management & SLA domestic travelers
compliance
BUSINESS CARE MANAGER
DUAL C ALL CENTERS Avalon’s dedicated Business Care Manager
Dual, US based state-of-the-art call centers offer ensures your wireless program operates
redundancy & failover capability smoothly
Global Solutions
Please contact us to schedule a date/time that works best to discuss AGS’ value added solutions. In
15-20 minutes we can provide a thorough overview on AGS’ services/solutions and how we can drive down
costs, increase efficiencies in your enterprise and determine what areas to address first.
FURTHER INFORMATION
For further information, please contact Avalon Global Solutions, Inc. by calling 757-727-9742
or emailing us at info@avalon-gs.com
Avalon Global Solutions | 32 W ine Stre et | Hampton, VA | 23669 | 7 5 7. 7 2 7. 9 74 2
w w w. AvalonGlobalSolutions.com
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