The trend toward smarter, more connected devices and systems will drive business requirements for networks that provide uptime and security, but at an acceptable operating cost. A key piece of the solution is to scale network management through distributed, local automation.

1. Automated Management
of Intelligent Devices
James Dollar
Founder & CTO, Uplogix
Austin, Texas
The power of your most trusted IT admin everywhere, all the time

2. The World Today:
Connectivity is King
Data Centers Remote
Sites
Operations
Center(s)
Isolated
Locations
Mobile Workers
Customer-facing
Equipment
©2012 Uplogix, Inc. | uplogix.com 2

3. Managing Intelligent Devices & Systems
The trend is toward smarter, and more-connected
devices and systems.
Cloud-based, Widely Self-reporting Critical
mission-critical distributed diagnostics components
Business Requirements:
 Uptime – Only useful if they are working, and connected with acceptable
QoS
 Security – Critical to operations, customers
 Acceptable Operating Cost – Increasing numbers of complex and
critical devices is a formula for support costs to skyrocket
©2012 Uplogix, Inc. | uplogix.com 3

4. Managing Intelligent Devices & Systems:
The Challenges
Remote Location
 Downtime is dead time
 QoS = productivity = P&L
Data Center
 Security is critical
 Virtualization makes the network more critical
Isolated Locations
 Increasingly rely on wireless connectivity
 Expectation of office-level IT services – anywhere on Earth
Customer-facing Devices
 To deliver more services, need constant connection
 Security of data transfer is important
©2012 Uplogix, Inc. | uplogix.com 4

5. Managing Intelligent Devices & Systems:
The Challenges
Operations Center
You just can’t put highly-trained people everywhere,
all the time, so operations are
CENTRALIZED
This introduces new challenges:
• Collecting and processing vast amounts of monitoring data
COMPLEXITY & TRIAGING OF ISSUES
• A reliance on the network to manage networked devices
DOWNTIME & TRUCK ROLLS
• Staged updates and standardization of versions
SECURITY & COMPLIANCE RISK
©2012 Uplogix, Inc. | uplogix.com 5

6. The World Today:
Connectivity is King
Data Centers Remote
Sites
Operations
Center(s)
Isolated
Locations The solution is
distributed & automated
device management
Customer-facing
Equipment
©2012 Uplogix, Inc. | uplogix.com 6

7. Managing Intelligent Devices & Systems:
The Solution
AUTO MATI O N
 Monitoring vs. Management
The difference between knowing there is an issue, and fixing the issue
 Business Requirements for Automated Management
– Reliability – Flexibility – Simplicity
– Security – Interoperability
©2012 Uplogix, Inc. | uplogix.com 7

8. What do you need for distributed
automated management?
 Directly connect to devices
To see everything an on-site technician would see,
more reliably and without impacting the network
 On-board processing & storage
Monitor, evaluate and take actions based on the run-book, back up
configurations and OS files onsite
 Secure out-of-band access
Provide an off-network connection for more complicated problem
resolution by a remote technician
 Role-based access and audited management
Eliminate potential for abuse and ensure policy compliance
 Complement existing centralized management tools
Feed the NOC with information, backfill for audit and compliance
©2012 Uplogix, Inc. | uplogix.com 8

9. Business Requirement: Simplification
Solve problems before the SLA timer starts
The Road to Recovery
UNKNOWN IDENTIFICATION ISOLATION RESOLUTION
EVENT RECOVERY
Standard NSM Tools SLA Timer Starts
UNKNOWN IDENTIFICATION ISOLATION RESOLUTION
0:00 min 5:00 10:00 15:00 minutes or hours minutes or hours hours or days
Detection through Administrator begins fault isolation and Tech arrives
polling and verification resolutions attempt, or places service call on-site
With Automated Management
COMPLIANCE
With Standard NSM:
UNKNOWN I DENT I F I CAT I ON ISOLATION RESOLUTION Days or weeks
Compliance is missing
0:00 0:30 1:00 1:30 2:00 2:30 3:00 minutes or requires manual
research
Problem detected from L1 & L2 run book actions automated,
local polling every 30 sec. NOC notified, device recovered or escalated At all times
All actions stored for
compliance reporting
©2012 Uplogix, Inc. | uplogix.com 9

10. Business Requirement: Reliability
Battlefield Communications
Broadband
Satellite
Remote Locations
Killeen, TX
Secure Comms Crate
Half a world away… PDU
Satellite Modem
If a remote station’s communications
go down, the provider has a two-way Router
connection to gear over an Iridium
WAN Accelerator
out-of-band connection.
Switch
They receive updates and can access
equipment as if onsite, often saving Automated
Management
the need for a support call into remote
and often dangerous locations. Out-of-band Over
Iridum Satellite
©2012 Uplogix, Inc. | uplogix.com 10

11. Business Requirement: Security
Know who did what, and when
IT Policy Enforcement
– Maintains and enforces AAA (Authentication, Authorization
and Accounting), regardless of the state of the network.
– Ensure only the right users have the right level of access to
devices and systems providing granular and customizable
access, authorization and role-based permission controls
Audit & Compliance Reporting
– Logs all changes made by users and the results of those
changes, and inspect the logs in real-time for problems
– Provide in-depth reporting of changes made to satisfy
numerous compliance standards
©2010 Uplogix, Inc. | uplogix.com 11

12. Business Requirements: Flexibility &
Interoperability – Remote Sites
Automated management
for distributed locations
• Group similar sites for
easier deployment
• Device management
• Scheduled updates
• User Group management
©2012 Uplogix, Inc. | uplogix.com 12

13. What’s next for
local management?
The Cloud &
even more
ubiquitous networking
©2012 Uplogix, Inc. | uplogix.com 13

14. What’s next for
local management?
The Smart(er) Grid
©2012 Uplogix, Inc. | uplogix.com 14

15. What’s next for
local management?
The final frontier?
Well, maybe.
Jan 2010 | Cisco
Puts Internet
Router in Space
©2012 Uplogix, Inc. | uplogix.com 15