This document outlines techniques for developing business skills through experiential learning activities. It discusses using games and role plays to observe communication styles, strategies, and nonverbal behaviors. Participants provide feedback and reflect on what was effective and which influencing techniques were used. The document also discusses integrating language practice with skills like persuasive discourse, decision making, and problem solving. It emphasizes the importance of review, feedback, reflection, and concludes that experiential learning with proper facilitation and review can help develop business skills.

1. AUTHENTIC TECHNIQUES
TO DEVELOP
BUSINESS SKILLS
Dr. Dana Poklepovic
May 9, 2015

2. HOW WOULD YOU...?

3. STEP OUT

4. During the game and after it
• OBSERVATION:
– Language used
– Body language
– Attitude, intention
– Strategies to convince one another
• FEEDBACK & REFLECTION
• Who really won?
• What influencing technique did they use? Whose method was more
effective?
• Did they make eye contact/ use their voice persuasively? Body
language was friendly or intimidating?
• What was the role of the audience?
• What is the most important lesson that you’ve learnt?

5. LANGUAGE-SKILL INTEGRATION
• LEVEL: Intermediate
• OBJECTIVE: To round off a unit
• LANGUAGE INPUT: logical argument
• SKILL AWARENESS:
– Persuasive discourse: rapport, empathy, questions.
– Non verbal communication
– “Win Win” video & HBR “The 4 Essential Steps”
• FEEDBACK: Recording
• OUTPUT: Emotions

6. EARLY BIRD & SECOND MOUSE
“The early bird may get the worm,
but it’s the second mouse that gets the
cheese”

7. Teambuilding
Decision Making
Problem Solving

8. LANGUAGE -SKILL INTEGRATION
• LEVEL: Advanced
• OBJECTIVE: Introduce a new topic
• REVIEW & FEEDBACK
– Thought-provoking questions
• What kind of contributions did you make? Included?
• How did the team reach a decision?
• How did you deal with disagreement in the group?
• MIND MAP: “Team roles” (leader, follower, creative,
analytical, implementer)

9. REVIEW & FEEDBACK
• Reflect & draw conclusions
• Facilitate discussion
• Highlight positive features
– “You organized your ideas clearly and made effective
questions”
• Concrete suggestions for improvement
– “By increasing eye contact, you’ll build rapport and
trust”
• Communication effectiveness

10. WHAT IS OUR ROLE?
Give input
Prepare
Enable
Observe
Reflect
Feedback

11. CONCLUSIONS
• Experiential learning opportunity
• Add value:
• Goal
• Review & Feedback
• Trainer’s roles
http://thebusinessenglishconnection.wordpress.com

12. danapoklepovic@fibertel.com.ar
@danapokle