The document provides details about the intern's 3-month industrial attachment at the Centre for National Culture in Accra, Ghana. It includes: - An introduction to the Centre including its mission, departments, staff size, and district offices. - A description of the intern's duties in various departments like accounting, marketing, and procurement. This involved tasks like data entry, client services, and stock management. - New knowledge gained around negotiating with customers and handling pressures. - Challenges faced such as low funds and persuading customers. - Contributions made by providing additional support and recommendations. - General observations of employee attitudes and impressions of the learning experience.

1. ACCRA POLYTECHNIC
SCHOOL OF BUSINESS AND MANAGEMENT STUDIES
DEPARTMENT OF PURCHSING AND SUPPLY
INDUSTRIAL ATTACHMENT REPORT
CENTRE FOR NATIONAL CULTURE (ARTS CENTRE)
GREATER ACCRA REGION
NAME: TETTEY KUDJO EMMANUEL
INDEX NUMBER: O1111591D
DURATION: FROM 10TH
JUNE TO 9TH
AUGUST, 2013
LEVEL 200

2. TABLE OF CONTENTS
CONTENT PAGE
Table of Contents i-ii
Certification iii
Dedication iv
Acknowledgement v
CHAPTER ONE
1.0 Introduction 1
1.1 Objective of the industrial attachment 1
1.2 The company 1
1.2.1 Staff Strength 2
1.2.2 Department 2
1.2.3 Districts Offices 2
1.3 The company Mission and Vision statements 3
CHAPTER TWO
2.1 The various departments and nature of work done at the departments 4
2.1.1 Finance and account 4
2.1.2 Procurement 4
2.1.3 Public relation 4
2.1.4 Marketing 4
2.2 Detailed work done. 4
2.2.1 Making account entries (Account Department) 5
2.2.2 Attending to clients (Stores Department) 5
2.2.3 Receiving stocks from the creditors 5
2.2.4 Prospecting from client 5
2.2.5 Preparation of Pro-forma invoice and contract 5

3. 2.2.6 Attending to client (Marketing Department) 6
2.2.7 Dispatching of letters 6
2.2.8 Sorting out old and new contract 6
CHAPTER THREE
3.1 New knowledge acquired 7
3.1.1 How to negotiate with customers 7
3.1.2 Handling of customer pressure 7
3.2 Challenges encountered 7
3.2.1 Insufficient fund 7
3.2.2 Difficulty in persuading customers to purchase the
product of the centre 7
3.3 Contributions to the company 8
3.4 General comments ,observations and impressions 8
CHAPTER FOUR
4.1 Conclusion 9
4.2 Recommendation 9

4. CERTIFICATION
I certify that this report has been supervised and assessed in accordance with the laid down
guidelines by Accra Polytechnic.
Supervisor’s Name Signature Date
…………………………………….. …………………. ……………….
Name of Head of Department’s Signature Date
…………………………………….. …………………. ……………….

5. DEDICATION
This report is dedicated to my parents and guardians who assisted me through my education as
well as my siblings and also not forgetting the staff, employees and management of Centre for
National Culture (Art Centre) for their assistance in making this piece of work come to a reality.
Without their support, love, moral and encouragement, this piece of work would not have been
completed. May the almighty God bless you all.

6. ACKNOWLEDGEMENT
My industrial training would not have come to a reality without the assistance and
encouragement from various distinguished persons, friends and loved ones.
First and foremost, I want to thank the almighty God for his protection and for helping me
throughout my period of industrial training with Centre for National Culture.
Secondly my sincerest thanks go to the entire management and staff of the Centre for National
Culture for offering me a place in their reputable company to carry out my industrial training.
I want to extend my heartfelt thanks to Mr. Hammond the head of accounts department, Mr.
Glover, of the marketing section for the assistance they gave me each time I don’t understand
certain things. I also thank my parents for assisting me financially throughout this industrial
training.
Finally, I would like to thank all my colleagues for their tremendous assistance and cooperation.
May God richly bless you in all your endeavours.

7. CHAPTER ONE
1.0 INTRODUCTION
This report is based on the works carried out in my presence during my period of attachment. I
undertook my industrial attachment with the Centre for National Culture, Accra, from 10th of
June to 09th of August, 2013.
1.1 OBJECTIVE OF THE INDUSTRIAL TRAINING
As part of the rapid technology advancements, the school’s curriculum has been scheduled to
equip students not with academic works alone but also to orient them practically. In view of this
the attachment will help the students to be abreast with the basic nature of work, the various tools
and equipments associated with the field. This is to prepare the students for the job market.
Hence the industrial attachment is a requirement for all students pursuing the Higher National
diploma.(H.N.D) in Accra Polytechnic. In view of this I started my attachment at Centre for
National Culture.
1.2 THE COMPANY (CENTRE FOR NATIONAL CULTURE)
The Institute of Arts and Culture was established in 1961 under the office of the President which
later changed to the Arts Council of Ghana with the Headquarters in Accra.
In December 1989, Provisional National Defense Council (PNDC) Law 238 was proclaimed to
establish the National Commission on Culture which repealed the two enactments that instituted
the Arts Council of Ghana.
a. The Arts Council of Ghana Decree, 1968 (NLCD 232)
b. The Arts Council of Ghana (Amendment) decree 1968 (NLCD 279)
The dissolution of the Arts Council of Ghana brought in its place the regional centres for national
culture including that of the Greater Accra region which used to be the headquarters.

8. 1.2.1 STAFF STRENGTH
The centre has staff strength of eighty six (86) comprising twenty five females and sixty one (61)
males.
a. One Director
b. Three Deputy Directors ( one on attachment to the PANAFEST Sector)
c. Eight principal cultural officers
d. Ten senior cultural officers
e. Eleven cultural officers and
f. The remaining thirty five are between assistant cultural officers and labourers
1.2.2 DEPARTMENTS
1.2.2.1 There are six departments in the Accra Office namely;
a. Visual Arts
b. Performing Arts
c. Public Relations
d. Administration
e. Accounts and
f. Internal Audit
1.2.3 DISTRICT OFFICES
1.2.3.1 The centre also has six district offices in;
a. Ga district- Amasaman
b. Dangme East- Ada- Foah
c. Dangme West- Dodowa
d. Accra Metropolitan and
e. Madina

9. 1.3 MISSION STATEMENT
1. To promote cultural/artistic excellence and whiles rigorously making the Greater Accra
Region and its peculiarities a priority, sustain national standing and to achieve international
standing in cultural/artistic productions and Arts education programs in order to feed the
culture life of the country.
2. To serve a wide range of constituencies and communities within the region engaging with
our audiences and listening to their interest in and attendance of Artistic production.
3. To offer opportunities for Artists and cultural workers to train and develop their work so that
they can continue to feed the cultural life of Ghana.
4. To extend and strengthen relationships with other Arts professionals and education agencies,
especially in our own region to promote and develop the work and policies of the National
Commission on culture and engaged in debate on the purpose and future of the Arts/culture.
5. To affect government Arts/culture policy for sustainable national development.
6. To work in partnership with industry, commerce and political parties in order to promote the
Centre for National Culture and increase understanding of the cultural, social and financial
importance of the Arts and culture

10. CHAPTER TWO
2.1 THE VARIOUS DEPARTMENTS
2.1.1 Finance And Accounts
They are responsible for releasing funds to embark on intended projects which the Centre wishes
to embark on. They receive cheques and issue invoices to customers on behalf of the Centre.
2.1.2 Procurement
They are responsible for ensuring that the purchases of the Centre are made according to the PPA
laws of the land.
2.1.3 Public Relations
They are responsible for managing the internal relations of the Centre in relation to the general
public and also respond to issues that emerge from the environment. They also control the flow
of information within and outside the Centre.
2.1.4 Marketing
The marketing division is responsible for selling the craftwork of the Centre which brings
revenue to aid in the financing and the administration of the Centre.
2.2 DETAILED WORK DONE
Duties and Schedules
On, the intern received an acceptance letter from Centre to undertake the industrial attachment.
The intern was taken through an orientation and familiarization program for the purpose of
knowing the operations and regulations of the organization. The intern was scheduled to report to
work every day at 8 am to 5pm.The intern was charged with the following duties or
responsibilities;

11. 2.2.1 Making account entries
The intern was entrusted with the duty of making entries for purchases made on behalf of the
supplier and also to make sure that the balance sheet tallies.
2.2.2Attending to client (Store Department)
The intern also attented to clients when they come by way of introducing them to the products of
the Centre.
2.2.3 Receiving stock from the creditors
The intern also received items from the suppliers which are then sold out to our
customers.
2.2.4 Prospecting for client
The intern started business by prospecting for the above mentioned organization. This involves
searching for potential customers. In the process of undertaking prospecting the intern with the
help of the supervisor prepare a proposal and attractive packages that will induce potential
customers to do business with the organization. The rate card is an essential tool which was used
by the intern to effectively sell the organization’s product.
2.2.5 Preparation of Pro forma invoice and contract
After the potential customer has agreed to do businesses with the organization the intern with the
help of the supervisor prepare a contract and a Pro forma invoice for the client to be. The
contract spelt out the terms of agreement between both parties. This means, it states the
responsibilities to be played by the customer and the organization. The Pro forma invoice spelt
out the type of product, quantity as well as the amount to be paid by the customer. (Refer to
appendix for the detailed information).

12. 2.2.6 Attending to client (Marketing Department)
The marketing division of Centre for National Culture (Art Centre) is made up of four (4)
branches. They are client service, compliance, sales, and director of marketing. The intern was in
the client service department. The intern was tasked with the duty of receiving and addressing
customer complaints as well as attracting, retaining and nurturing of new customers.
2.2.7 Dispatching of letters
The intern was also charged with the duty of distributing copies of contracts and letters to the
other heads of other departments such as the finance, administration, television, radio and
corporate affairs. This is because the marketing department cannot execute the work on its own
but rather relate to the other department to get the work done.
2.2.8 Sorting out old and new contract
The intern was also charged with the duty of separating the old contract from the new contract
for business purposes.

13. CHAPTER THREE
3.1 NEW KNOWLEDGE ACQUIRED
3.1.1 How to negotiate with customers.
In the course of the attachment, the intern learnt how to negotiate. In this case, when customers
come some of them think that the place is publicly owned, they turned to bargain to their side of
the market and the intern has to negotiate and come to a price that is beneficial to both parties.
3.1.2 Handling of customer Pressure
Basically, the management of customer pressure became so real to the intern when working with
customers in the stores department. These pressures came in the form of customer requests,
orders and demands. It was expected of the intern to be more responsive and reliable to the
customers in dealing with their problems to ensure that no customer is dissatisfied with the
services of the organization. The intern became more confident, bold and relaxed as the work
became familiar and routine in nature. This made the intern to understand and practically learnt
that, maintaining customer care as part of an organization strategy of providing quality services
to customers is not an easy task and requires more responsibility.
3.2 CHALLENGES ENCOUNTERED
3.2.1 Insufficient Funds
During the internship, it became a real challenge for the intern to finance himself as there was no
facility in the Centre to help attaches.
3.2.2 Difficulty in Persuading Customers to Purchase the products of the Centre
One of the major challenges confronted by the intern was the persuasion of customers to buy into
the business proposal of the organization. Here, a lot of customers hold a certain perception
towards the Centre. Some of the yearnings are that the rates are high.
Also, the attitude and reactions of some customers make it very discouraging and frustrated in
defending and selling business proposals.

14. 3.1 CONTRIBUTION OF STUDENT TO ORGANIZATION
Additional capable hands
With a sound purchasing background and the eagerness of the intern to impress the organization,
the intern was able to provide capable assistance which ease off the pressure on workers as well
as making customer service smooth and convenient.
 Recommending the centre to practice the kind of stock holding system to use, such as
just-in-time (JIT) and also just in case (JIC) and so on.
 Also the kind of coding system to adopt to ensure easy identification stock so as to
eliminate waste of time in finding an item. For instance significant coding, alpha-numeric
coding etc.
 In addition, the practice of electronic data interchange (EDI) for the purpose of checking
the fast and slow moving stocks. And also to know when and how to replenish stock by
considering the right place/source where goods should come from and delivered to, the
right price, the right time to order for stocks, the right quantity to order, the right quality
etc. to ensure value for money through transparency and professionalism.
3.4 GENERAL COMMENTS, OBSERVATIONS AND IMPRESSIONS
During my internship, I observed that the employees of the Centre have negative attitudes
towards work like lateness to work, absenteeism, poor human relations and many others. Some
of the impressions I noticed was that some of the employees are willing to teach the interns what
purchasing and supply entails and am really impressed about that.

15. CHAPTER FOUR
4.1 CONCLUSION
The intern is full of gratitude to Accra Polytechnic for its foresight in institutionalizing this
laudable industrial attachment program for its students because being with Centre for National
Culture during my internship period bridged the gap between the lecture halls and the work
environment. In conclusion, the intern would admit to the fact that, the internship program
becomes an avenue where students have been made more marketable and to experience the real
practicality and competences within the institute to the various companies.
4.2 RECOMMENDATIONS
The intern’s recommendations are based on experiences and findings observed:
 The Polytechnic should liaise with companies to make it easier for students to undergo
such programs. The Polytechnic should make it a policy to invite companies to have
seminar sessions with the students through which the Polytechnic can seize such
opportunity to link its students for the internship program.
 The Polytechnic should continue to send students out for such programs to bridge the gap
between academic work and practical work. This is because, working environment looks
quite different from the lecture rooms and the experiences are completely different.
 I also recommend that the Polytechnic reviews the period allocated for the internship
program to about two months to enable students appreciate and derive maximum benefit
of industrial experience.