This industrial attachment report presents the internship experience of Paullaster A. Okoth at Multimedia University of Kenya from May 6 to August 6, 2019, aimed at fulfilling the requirements for a Bachelor of Science in Information Technology. The report outlines his daily tasks, including troubleshooting computer issues, network configurations, and hardware maintenance, while also acknowledging the support received during his tenure. Overall, the internship provided practical insights into applying theoretical knowledge in an industrial setting, enhancing the intern's skills and professional network.

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INDUSTRIAL ATTACHMENT REPORT
NAME: PAULLASTER AMOLO OKOTH
REGISTRATION NUMBER: CIT-221-057/2017
LEVEL OF STUDY: UNDERGRADUATE
DEPARTMENT: INFORMATION TECHNOLOGY
COURSE: BSC. INFORMATION TECHNOLOGY
STATION: MULTIMEDIA UNIVERSITY OF
KENYA
PERIOD: 06/05/2019- 06/08/2019
REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE
REQUIREMENTS FOR THE AWARD OF DEGREE IN BACHELOR OF
SCIENCE IN INFORMATION TECHNOLOGY.
SUBMITTED TO THE DEPARTMENT OF INFORMATION
TECHNOLOGY.

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DATE OF SUBMISSION: 14TH
SEPTEMBER 2019
MULTIMEDIA UNIVERSITY OF KENYA
FACULTY OF COMPUTING AND INFORMATION TECHNOLOGY
MULTIMEDIA UNIVERSITY OF KENYA
Date: 15/5/2019-15/8/2019
DECLARATION.
I PAULLASTER A. OKOTH do as a result of this declare that this report is my original work
generated from an attachment which took place at Multimedia University of Kenya.
Signature………………………….…………………date…………………………………
FIELD SUPERVISOR APPROVAL
I NICKSON M. NJIRU confirm that PAULLASTER A. OKOTH was an attaché at Multimedia
University of Kenya for a period of three months with me being the ICT directorate field
supervisor.
Signature ………………. Date…………….………… Stamp………………………
Mr. NICKSON M. NJIRU
Multimedia University of Kenya.
ASSESSOR APPROVAL SCHOOL OF CIT
This attachment report has been submitted for examination with approval respectively as the
university and field attachment coordinator.

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Signature………………………. …………. Date……………………………….
Mr. KELVIN KARIUKI
SCHOOL OF COMPUTING AND INFORMATION TECHNOLOGY
MULTIMEDIA UNIVERSITY OF KENYA
DEDICATION
I am complacent to my kin, friends, lecturers, instructors, guidance counselors, and the Multimedia
University of Kenya fraternity for their support, whether informational, financial, educational,
psychological, and physical or in any other way during my tenure as an faculty of CIT intern at
Multimedia University of Kenya.
This report comes courtesy of the mentioned role-players and I would love to dedicate my findings,
experience and achievements to them.

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ACKNOWLEDGMENT
As my academics and internship experience are success, I express my deepest appreciation to all
those who provided me the opportunity and guidance. First and foremost, I thank the almighty
Lord for giving me Life. I cannot wish for anything more from Him. A special gratitude I give to
the Dean Faculty of Computing and Information Technology, Dr. Odeo Moses, Multimedia
University of Kenya, who gave me the chance of doing internship with this esteem institution. I
say thank you very much Dean. To my boss and supervisor, Mr. Nickson M. Njiru, your
contribution in stimulating suggestions and encouragement is forever going to guide me in my
Information Technology career path, thank you sir. I would also like to acknowledge with much
appreciation the important role of the staff of Multimedia University of Kenya, especially, Mr.
Victor Muriithi, who in spite of his duties, got time to listen, guide and keep me on the correct
path. To Mr. Gibran and Mr. Seth Olale, my ICT support work could not have been completed
without your time in providing the needed skills. I say thank you.
Furthermore, distinguished appreciation also goes to the management of Multimedia University of
Kenya most especially the Vice Chancellor, Professor Festus Kiberia. The Dean, Dr. Odeo Moses

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and the Head of Information Technology Department (HOD), Dr. Patrick Mokodir and all others
involved in making internship part of the academic assessment to enable students gain the aspiring
work experience before graduating. Many thanks also goes to The Head of Computer Science
Department, Mr. Peter Muturi for his unending assistance. I can never forget to mention my
Mother, Mrs. Okoth, if it hadn’t been for her, my education wouldn’t have reached this far. God
bless you Mum.
EXECUTIVE SUMMARY
This is an internship report, undertaken by Mr. Paullaster A. Okoth at Multimedia University of
Kenya. The intern started his internship from 6th May to 6th August, 2019. In fulfillment of the
requirement of the Degree in Bachelor of Science in Information Technology at Multimedia
University of Kenya, it is mandatory for Second Year Second Semester students to have a
minimum of two (2) months practical industrial experience in their respective fields of training
and organization of their choice. An Industrial attachment is essential requirement for awarding of
Bachelor Degree Certificate in the Multimedia University of Kenya, (MMU).
The purposes of the internship is to prepare the student to serve the needs of industry and
information technology more effectively upon graduation. This included providing real life
experience and exposure, thus gaining first-hand exposure of working in the real world, granting
the opportunity to learn more about the intern self-potentials and abilities, getting connected and
developing professional network, preventing CV from going to trash during job application and
transition to full-time job position. Internship allows students to harness the skill, knowledge and
theoretical practice they learned in the University and enabling them to transform theory into
practical real life situations. The intern’s time with Multimedia University of Kenya has really

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illuminated my knowledge and understanding of practical experience of the theories being taught
between the walls of the University lecture halls and in the corporate environment.
Table of Contents
INDUSTRIAL ATTACHMENT REPORT......................................................................................................i
DECLARATION. ...................................................................................................................................ii
DEDICATION......................................................................................................................................iii
ACKNOWLEDGMENT..........................................................................................................................iv
EXECUTIVE SUMMARY ........................................................................................................................v
CHAPTER 1 : INTRODUCTION............................................................................................................viii
1.1 Geographical Location.........................................................................................................viii
1.2 Historical Background of Multimedia University of Kenya ................................................viii
1.2.1 MMU ORGANOGRAM.........................................................................................................ix
1.3.1 Mission...............................................................................................................................x
1.3.2 Vision.................................................................................................................................x
1.4 Institution Goals. ....................................................................................................................x
1.5 Faculty of CIT objectives.......................................................................................................x
CHAPTER 2: WORK EXPERIENCE..........................................................................................................xi
2.1 Student Daily Routine ...........................................................................................................xi
2.2 Tasks performed................................................................................................................... xii

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2.2.1 Troubleshooting................................................................................................................xii
a). Printer problems..............................................................................................xii
Removing a rear access panel ....................................................................................................xii
b) Network Connection Problems.........................................................................xiv
c) Access points....................................................................................................xv
2.2.2 Networking....................................................................................................................... xv
A. Choose the |Wireless| tab, and change only:....................................................xvi
B. Choose |Network| tab, and change only:..........................................................xvi
C. Choose |Ubiquiti Logo| tab and change only:....................................................xvi
2.2.3 Software Operation Problems.......................................................................................... xvii
2.2.4 Hardware Maintenance..................................................................................................xviii
CHAPTER 3: CONCLUSION AND RECOMMENDATION. ........................................................................ xix
3.1 Skills acquired..................................................................................................................... xix
3.2 Conclusion........................................................................................................................... xix
3.3: Recommendation................................................................................................................xxii

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CHAPTER 1 : INTRODUCTION.
1.1 Geographical Location
Multimedia University of Kenya Main Campus is located in a serene environment 25 Kilometers
south of Nairobi along Magadi road, a kilometer away form Ongata Rongai town. The campus
stands on 115 ha of land adjacent to Nairobi National Park.
1.2 Historical Background of Multimedia University of
Kenya
Multimedia University of Kenya was founded in 1948 when the institution was founded as
Central Training School to serve as East African Post Training School before changing to Kenya
Posts and Telecommunications Corporation (KPTC). This was after the collapse of the East
African community in 1977. In 1992, the college was upgraded to Kenya College of
Communications Technology under KPTC and became a subsidiary of Telkom Kenya (TKL)
after KPTC split into Postal Corporation of Kenya, Telkom Kenya Ltd and Communications
Commission of Kenya (CCK). The college became a subsidiary of CCK after the privatization of
TKL in 2006. It was established by the Kenya Government under Legal Notice Number 155 of
2008 as a constituent college of Jomo Kenyatta University of Agriculture and Technology
(JKUAT). Multimedia University of Kenya (MMU) is a chartered public university established
by the Kenyan Government under the Universities Act No. 42 of 2012 and the Multimedia
University of Kenya Charter 2013 and it is ISO 9001-2015 certified.

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Multimedia University of Kenya is a modern day state-of-the-art public university. Given the
vast and rich communication history of the institution, the university has particularly positioned
itself to serving and being the market leader in the fields of IT, Media, Science, Engineering and
Business.
The University Academic Programmes are designed in consultation with the industry so as to
ensure relevant and quality education is offered to all students.
The university takes the lead in offering new academic training in Engineering, Media and
Communication, Information Science and Technology and Business to meet the aspirations of a
dynamic society, while inculcating strong research, outreach, and innovation culture within an
efficient team of academic, technical and administrative staff.
1.2.1 MMU ORGANOGRAM.

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Figure 1.1: MMU organogram

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1.3 Mission and Vision
1.3.1 Mission
To provide quality training, nurture a culture of research, innovation and extension to meet the
aspirations of a dynamic society.
1.3.2 Vision
To be the University of Choice in training, research, innovation and extension.
1.4 Institution Goals.
1.4.1 Faculty of computing and information technology
The faculty of computing and information technology is headed by the Dean . The faculty has
two two departments ; Computer science Department which consist of Bachelor of science in
Computer science and Bachelor of science In software engineering and information Technology
department which consist of Bachelor of science in Information Technology and Bachelor of
science in computer technology. Each department is headed by chair of department. Under the
faculty there is faculty support office for supporting students and staffs
1.5 Faculty of CIT objectives
Multimedia University of Kenya is committed to providing high quality educating producing
competent graduates and endeavors to excel in areas of Training, Research and Innovation,
Extension, Technology Transfer and consultancy services. To help achieve this mandate, CIT has
committed to the following objectives;
1. To automate processing of student matters by June 2019
2. To increase the network coverage from the current 66% to 83% by June 2019
3. To improve time taken to resolve ICT related issues from the current 3 days to within 2
days by June 2019.

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4. To optimize internet bandwidth usage from the current 67% to 80% by June 2019.
CHAPTER 2: WORK EXPERIENCE
2.1 Student Daily Routine
At my station (Faculty of CIT) I worked as an IT Support staff and my daily activities were to
ensure that all computers and printers in the institution’s offices were in a good condition. This
included; -
 Ensure that all computers and printers in the institution’s offices were in a good
condition.
 Repair and maintenance of damaged computers.
 Ensuring proper functionality of computers in all departments.
 Assembling and setting up new computers.
 Installation of erp system (Microsoft Dynamics).
 Installation of operating systems and computer programs.
 Network troubleshooting.
 Installing trunking in new offices, terminating the network cables and configuring the
created ports.
 Maintaining students’ computer labs.

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 installing and renovating network cables in some offices.
 Connecting the computers to their respective domains.
 Ensuring that the installed softwares were functioning as expected.
 connecting the computers to the school network.
 IP configuration in computers.
2.2 Tasks performed
The tasks were all under specific categories. These categories are; troubleshooting, networking,
Software problems and Hardware maintenance.
2.2.1 Troubleshooting
a). Printerproblems
Printers had some problems like paper jam, printer being connected but not printing or a shared
computer not printing from the computers connected to it.

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Paper jam was solved by removing any loose paper in the loading tray and I had to Press the
Resume button on the front of the printer. Overfilling the paper tray is frequently the cause of
paper jams. I had to ensure the printer paper is correctly set into the slot or tray. Examine the
printer for any debris before printing. Paper jams, torn paper, printing labels or other foreign
objects in the printer can cause reoccurring jams.
Sometimes I couldn't get to the paper jam from the loading tray, so I had to perform the following.
Usually, the back of the printer has either a rear access door or a two-sided printing accessory.
Removing a rear access panel
Locate the knob or access tab on the back of the printer by or on the panel itself. If it's a knob,
move it to the unlocked position.
1. Remove the panel and carefully pull out the jammed paper.
2. Locate and clear away any small bits of paper that remain.
3. Replace and secure the rear panel.
In some other cases the printer was connected to the hosted to the host computer and could not
print. This problem was solved by performing some troubleshooting; using the computer’s
troubleshooting too or checking for problems manually. Once the computer’s troubleshooting tool
failed, I could confirm whether the printer driver is set as default, if it is in default then restarting
the computer would solve the issue otherwise reinstalling the printer software solved the problem.
There was the case that a computer was shared to other computers in the same network and the
guest computers could not print. This was solved by confirming that the host computer was
printing to that printer, then checking whether the printer is shared in the host computer. Then
these are the factors I checked for:
1. Check if the computers are in the same network or domain. The computers should be in
the same network for them to connect and share.

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2. Checking if the guest computers are pinging to the host computer. The computers should
ping for a successful connection to the printer.
3. Checking the OS of the host computer. When the host computer has a higher version of
Windows i.e. Windows 10, then in the case where the guest computers have a lower version
of Windows like windows 7 then it will be challenging for the guest computer to connect
to the printer due to improved security measures improved on higher versions of Windows.
It is then advised that the host computer should be the one with the lowest version of
Windows or ensure that all the computers have the same version of OS.
4. Check the encryption bit type on the network sharing configurations of the host computer.
Figure 2.1: A picture showing file sharing connections
5. Check if the connection to the printer is done using the host computer name or the host
computer IP address. This is necessary especially if the computers are connected to a
DHCP server which assigns dynamic IP addresses to the computers. Thus the host

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computer IP address may change from time to time. Connecting to the printer via host
computer name is recommended as it does not change even when its IP address changes.
b) Network Connection Problems
Some computers were not connecting to the internet. To solve this, troubleshooting was necessary
to identify the problem. Steps followed to solve network connection problems were:
1. Checking if the ethernet cable is well connected.
2. Checking whether the system proxy configured in the computer. If present confirm whether
it is the correct one.
3. Check the vlan of the connected lan cable.
4. If the institution has a DHCP server ensure that the IPV4 properties of the network adapter
are set to accept dynamic IP addresses otherwise assign the computer a static IP address
which is not assigned to any other network.
c) Access points.
Some access points could not provide a connection to the internet for the connected devices. This
was solved by restarting the access point manually or by accessing using a browser through its
configured IP address.
2.2.2 Networking
I assisted in installation of trunking in some new offices, distributed LAN cables in the offices
through the trunking. Terminated the ethernet cables and fixed them on the trunking using a
network jack. Then configured the created ethernet ports to be used for both IP phones and desktop
on the available cisco switch. These ports were all set on the staff vlan.
I installed network access points (routers) on different locations in the institution. These
installations were accompanied by configuring the IP address of each access point, its default

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gateway and the range of users to be connected to the router. Also, each access point had its unique
SSID and password. The most used Access Point was ubiquiti and below are the configuration
procedures:
These instructions assume that your radio is set to FACTORY DEFAULT values. Please restore
to factory defaults before proceeding. This is critical, especially if you are troubleshooting a
problem.
1.With your Windows 7 PC or MAC computer configured to the 192.168.1.x subnet, connect it to
the radio using an Ethernet cable. The Ethernet port is auto-sensing. You are not required to use a
cross-over cable.
2.Using a web browser, enter 192.168.1.20 as the "URL" to gain access to the radio's management
console.
3.Enter "ubnt" as the administration account and "ubnt" as the password.
Configuration Instructions (change ONLY the items shown, leaving others at default values):
A. Choosethe|Wireless|tab, and changeonly:
Wireless Mode: Access Point
Channel Width: 20MHz
Press [Change] button
OPTIONAL for 5GHz (802.11a) ONLY: Some newer devices can attach to 5GHz (802.11a)
hotspots. It is possible to create a more private hotspot using Ubiquiti M5 radios (5GHz), rather
than M2 radios (2GHz). The setup instructions are the same with this single variation. It applies
ONLY to M5 radios.
Frequency List, MHz [X] Enable (select it)
[Edit...]
Select only those frequencies that are recognized Wi-Fi channels (UBNT radios can operate "in
between" standard channels, where some 802.11a Wi-Fi clients may not be able to find them). In
the USA: 5745, 5765, 5785, 5805, 5825, [OK]. For channel frequencies of other countries, see this
link: http://x.co/mW2I
Press [Change] button
B. Choose|Network|tab, and changeonly:
Network Mode: SOHO Router
Press [Change] button

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C. Choose|UbiquitiLogo|tab and changeonly:
airMAX: [ ] Enable (UN-select it)
Press [Change] button
Press [Apply] button
ALERT #1: Since the Ethernet port of the radio is now configured by DHCP, you will lose
connection to the radio via Ethernet. Because it is not connected to a DHCP server, it will use the
"fallback SOHO Router IP address" of 192.168.10.1. Connect the radio's Ethernet port to your
Cable/DSL modem or router to continue.
ALERT #2: When connecting to a Cable or DSL modem, it may be necessary to power-cycle that
modem in order for it to discover the Ubiquiti radio and assign it a functional DHCP
Then telnet the switch and configure a port as an access point so that the access point can be
configured using a public IP address and also make the switchport mode to trunk so that it is not
in some specific vlan.
2.2.3 Software Operation Problems
As IT support staff, I received claims from other staffs claiming that some of their software systems
were not working accordingly. These softwares include Microsoft Dynamics (NAV) which is the
erp system of the school, Groupwise, Kaspersky, Microsoft office, and all other office softwares.
Staffs complained of poor performance on some of the installed softwares. This was solved by
restarting the software or the desktop. Checking network availability was also another factor to
consider. When this didn’t solve the problem then re-installation was done to put fresh
configurations for the software and it worked properly as expected.
At other occasions, some staff asked for assistance on how to use the erp system to perform some
official operations and I helped them through the process. This included helping a student

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2.2.4 Hardware Maintenance
Under maintenance I assisted to ensure that computers were operating as expected. This process
included checking if the system RAM was of the correct size, clearing temporary files also was a
key to increasing system speed.
Some system units had hard drives which were not functioning, so new hard drives had to used to
replace the spoiled ones. This was done by disconnecting the power cable from the system unit,
opening the system unit’s back cover, unmounting the spoiled hard drive and replacing the new
one on the same position.
RAMs were increased by getting a new RAM stick and mounting it on the extra slots left for
increasing RAM on the system unit’s motherboard. Most computers had 4 GB RAM initially so
we requested to the procurement to provide us with 4 GB RAM sticks which would be used to
upgrade the computers which needed like 8 GB RAM.

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We also replaced broken fans and blew dust from some computers using a blower. Another activity
performed under the hardware maintenance was replacement of printer toners and refilling toners
with ink.
CHAPTER 3: CONCLUSION AND RECOMMENDATION.
3.1 Skills acquired
As an IT Support Staff, I learned so much regarding on tacit knowledge and explicit knowledge.
Some of the skills obtained include:
 Setting up a new network in a small institution.
 Erp management (Microsoft Dynamics NAV).
 Troubleshooting network problems
 Troubleshooting printer problems.
 Replacing and Installing new networking devices.
 Computer laboratory maintenance.
 Software installations and upgrading.
 Networking.
3.2 Conclusion
Multimedia University is a very good and favorable environment for attachment full of lots of new
information technology practical aspects that are essential with the modern digital technology. The
place is well organized and suitable for trainees who are willing to learn.

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In general, attachment/industrial training has been life changing experience in my information
technology career full of lots of things to learn starting from self-discipline to practical application
of theory learned in class. Therefore, I conclude by saying that the attachment I carried out at
Multimedia University was very important and relevant to me. It has taught me a lot and expanded
on my knowledge in the world of technology. I sincerely thank the university, supervisors and
team members for their support. There has been a spirit of team work and commitment, and I am
now an overall better person, both socially and intellectually.
3.3: Recommendation
This is my first industrial training/internship in my university and I strongly recommend that the
different departments and faculties in the university should look for internship places for the
students because some of the students panic and cannot settle or concentrate because they have
failed to get companies to work with. The university should establish partnership with organization
so that they can secure attachment placements for students. It should be mandatory for
organizations/companies to offer industrial training/attachments to students so as to build on
human resource capacity.

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