The document provides a report on a student's 4-month internship at Tinapa Business and Free Zone Resort through Nigeria's Student Industrial Work Experience Scheme (SIWES). It includes an introduction to Tinapa, describing its facilities and departments. The student gained experience in various roles, developing skills in areas like tour guiding. The report evaluates the student's strengths and weaknesses during the internship and provides recommendations.

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REPORT ON STUDENT INDUSTRIAL WORK EXPERINCE SCHEME (SIWES)
TRAINING PROGRAMME
AT
Tinapa Business and Free Zone Resort
AdiaboCalabar Cross River State
Phone: +234 803 417 5376, +234 703 8982498
+234 806 933 9360, +234 803082 5465
E-mail: sales@tinapalakesidehotel.com
BY
NAME: ITAM, MARGARETOKOI
REGISTRATION NUMBER: LTM1309003
PROGRAMME: LEISURE AND TOURISM MANAGEMENT
FROM: 6TH JUNE – 24 TH OCTOBER 2015
INSTITUTE OF TECHNOLOGY AND MANAGEMENT, UGEP CROSS RIVER STATE
BEING A REPORT SUBMITTED TO THE SIWES CO-ORDINATOR IN PARTIAL
FULFILLMENT OF THE REQUIREMENTS FOR THE STUDENT INDUSTRIAL WORK
EXPERIENCE SCHEME.
20 th November 2015

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CERTIFICATION
This is to certify that the skillacquisition programtitled “Student
Industrialwork ExperienceScheme” in Tinapa Business Resort Calabar, was
carried out by ITAM, MARGARETOKOI, of Leisure and TourismManagement
Department, Institute of Technology & Management (ITM), Ugep Cross River
State.
Mr FRANCIS EKO …………………….
Employer Date
Mr GeorgeWonah ……………………….
Supervisor Date
Miss Rosaline ……………………..
Human Resource Date

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DEDICATION
In life three sect of people matters most, first God almighty, second parent and
thirdly friends, I dedicate this report to God Almighty for His unlimited grace ,
consistent love, immeasurable faithfulness, and for sparing my life throughout
the period of my SIWESprogramme, secondly to my darling parentsMr. & Mrs.
Okoi Itam Ottoh for their undiminished support and unquantifiable assistance
throughout the whole exercise and also my beloved friends who always
encourage me to be strong.

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ACKNOWLEDGEMENT
First and foremost, my deepest acknowledgement goes to God Almighty, for
He’s over whelming love upon my life throughout the scheme .He strengthen
me notto giveup, without Hissupportand miracles I would nothavebeen alive,
let alone have a successful SIWES experience .
I appreciate my parents, and siblings for their constant help and support
,especially my mother whotook my placement over-personalandmy father for
his constant financial supporteven when I could not give a reasonablereportof
expenditure.
My special thanks goes to my effective lecturers Mr Chukwudi Njoku and Mr
Duru Henry for inspiring me to be a Tourism practitioner
I vigorously express my appreciation to Mr. Francise Eko(A.G.M of Tinapa
Business resort), Dr. Bassey Esu (H.O.D in Institute of Technology and
Management) , MissIjeomaEne(Associate Dean), Mr. AugustinItam(myUncle)
and the entire Instituteof Technologyand Management SIWEScoordinators for
making it possible for me to do my SIWES programme in Tinapa Business and
free zone resort .
I also appreciate Mr .GeorgeWonah (secretary to AGM) for sparing someof his
precious time to teach me all I could understand about tour guiding in Tinapa,
also thanks to all chef in Tinapa Lakeside Hotel that accommodated me and
taught me how to identify and prepare different intercontinental dishes.

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ABSTRACT
Student Industrial Work Experience Scheme (SIWES) is a compulsory skills
acquisition training programme, designed to give University undergraduates in
Nigeria appropriate practical knowledge, and exposure to industrial workplace
environment in their respective disciplines during their course of study and to
understand the industrialapplication of the theoretical knowledge they acquire
within the four walls of the lecture halls (Mafe, 2009). The students are also
expected to develop occupational competencies that would facilitate their
fitting into the world of work after graduation. I was fortunate to serve my four
months SIWES program at Tinapa Business and Freezone Resort, a well
recogniseorganisation that offersboth businessandleisureactivities to tourist.
This report is a comprehensivesummary of all that I learnt and was involved in
throughoutmy SIWES programmeatTinapa Business and Free zone Resort.
The chapter one gives a brief introduction to the history and operations of
Tinapa business and free zone resort with an organogram of the company.
Chapter two discusses the student SIWES experiences including student
strength and weakness. Chapter three which is the last chapter contain
conclusion, and recommendation for both ITM, ITF and Tinapa.

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Table Of Contents
Chapter One............................................................................................................................. 7
1.0 Introduction........................................................................................................................ 7
1.0.1 Aim Of Siwes Programme..................................................................................................7
1.1 Organisation ....................................................................................................................... 8
1.1.2 Objective Of Establishment............................................................................................... 9
1.1.3 Geographical Location / Accessibility Of Tinapa................................................................ 10
1.1.4 Overview Of Tinapa Facilities........................................................................................... 10
1.2 Tinapa Organogram........................................................................................................... 12
1.2.1 Staff Strenght................................................................................................................. 12
1.3 Functions Of Tinapa Different Unit ..................................................................................... 12
1.4 Defferent Department In Tinapa Business And Free Zone Resort.......................................... 14
1.4.1 Tinapa Business Department........................................................................................... 14
1.4.2 Tinapa Leisure Department............................................................................................. 15
Overview Of Siwes Experience................................................................................................. 21
Chapter Two........................................................................................................................... 22
2.0 Work Done And Student Siwes Experience.......................................................................... 22
2.1 How Student Strength Was Ultilized And Management Of Weaknesses ............................. 25
Chapter Three......................................................................................................................... 27
3.0 Conclusion........................................................................................................................ 27
3.1 ITF /ITM Recommendation................................................................................................ 28
3.2 Organisation Recommendation.......................................................................................... 28
3.3 Organisational Swot.......................................................................................................... 29
4.0 References........................................................................................................................ 31

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CHAPTER ONE
1.0 INTRODUCTION
The students’ Industrial Work Experience Scheme (SIWES) is a skills
development programme initiated by the Industrial Training Fund (ITF), to
bridge the gap between theory and practical’s among students of Higher
Institutions in Nigeria (Igbinoba, 2002). Theevolvement of SIWES in 1973/1974
by ITF, was due to the desires amongstindustrialists to overcome the challenge
of graduates from higher institutions, lacking adequate practical background
studies for employment in the Industries .Consequently, the scheme affords
students the opportunity of familiarising with work methods and techniques in
handling equipment and machinery that may not be available in their
Institutions. At inception in 1974, the Scheme started with 784 Students from
11 Institutions and 104 eligible courses. By 2008, 210,390 Students from 219
Institutions participated in the Scheme with over 112 eligible courses. However,
the rapid growth and expansion of SIWES, has occurred againstthe background
of successive economic crises which have affected the smooth operation and
administration of the Scheme. Most industries in Nigeria today, are operating
below installed capacity while others are completely shutdown (Manufacturing
Association, 2003 - 2006). This has impacted negatively on the Scheme as
Institutions of Higher Learning find it increasingly difficult to secure placement
for Students in industries where they could acquire the much needed practical
experience.
1.0.1 AIM OF SIWES PROGRAMME
The objective of SIWES include but not limited to:

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 provide students with the opportunities to apply their educational
knowledge in real work situations, thereby bridging the gap between
theory and practice
 To makethe transition fromthe schoolingto worldof workeasierthrough
enhancing students’ contact for later job placement.
 Enlist and strengthen employers’ involvement in the entire education
process and preparestudents for employment in industry and commerce
 preparestudentsfor industrialworksituation they are likely to meet after
graduation
 providean avenueforstudentsin institutions ofhigher learning to acquire
industrial skills and experience in their approved course of study;
 Expose students to work methods and techniques in handling equipment
and machineries that may not be available in the university.
1.1 ORGANISATION
1.1.1 HISTORICAL BACKGROUND OF TINAPA BUSINESS AND FREE ZONE RESORT
In May 1999, Donald Duke, made a commitment to transform the state’s
economy, and to create job opportunities, as the newly elected Governor of
Cross River State. In other to achieve this, he decided to create a business-

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tourism resortin Calabar, existing tax free zone, known as Tinapa Business and
free zone Resort. This project was known as the largest of its kind in Nigeria’s
history, requiring an enormous amount of expertise across many professional
and technical fields. The project had the enthusiastic support of the Federal
Government, led by His Excellency, President Olusegun Obasanjo. Governor
Donald Duke insisted that local Nigerians with required skills should be
employed in everyaspect of the project,to boostemployment opportunities. In
2 nd April2007 thedreamof creating Africa’s mostexciting leisure and business
resort, so eloquently espoused by His Excellency, Governor Donald Duke in
1999, was made reality.
1.1.2OBJECTIVE OF ESTABLISHMENT
Tinapa Business and freezone resortwas establish with the following objective:
 To offer great employment opportunities
 To enhance other tourism support services, such as transport industry,
communication Industry, and other auxiliary tourism industry in Cross
River State and Calabar in particular
 Boost tourism in Cross River State and Nigeria
 And effectively help in training the next generation, enabling many Cross
Riverians to advance themselves in new careers and expand their
potential to succeed
Vision:...to play a catalytic rolein establishing Calabar as a tradeand distribution
hub in WestAfricawhileat thesametime providinga uniquetourismexperience
that will inform the growth and enhancement of the tourismsector in Calabar,
Cross River State and Nigeria

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Mission: Tinapa is set to become a world-class integrated business
resort.
1.1.3 GEOGRAPHICAL LOCATION / ACCESSIBILITY OF TINAPA
The Tinapa business resort(site) is located just off the Ikom –Calabar High way
at the Eight Miles Junction, it is bounded to the North by the settlement of
Adiabo, to the south by the Pamol industrial estate and Pamol Rubber
Plantation. While to the East and West by Farmlands and Calabar River
respectively. The area lies within the geographical coordinates of 422671.665-
426400.373E and 55431.948-959730.205N (GPS). The Tinapa Free Zone &
Resort can be accessed through a variety of ways comprising Land, Water and
Air. By land, Tinapa is a just a Three Kilometres drive from the Ikom –Calabar
High way at the Eight Miles Junction. By sea, Tinapa can be accessed by boat
fromthe Calabar River into the Man-madeTinapa Lake. At the moment, a small
fleet of boats provideshuttle servicesfor visitorsto and fromthe nearby Marina
Resort. This trip on the Calabar River takes about fifteen minutes. By air, three
of Nigeria’s foremostcommercial airlines (Aero Contractors, Virgin Nigeria and
Arik Airlines) currently fly in and out of Calabar (Margaret Ekpo International
Airport) from Lagos and Abuja. On arrival at the Margaret Ekpo International
Airport,Calabar, varietyof commercial vehicles areavailableto transporttourist
to Tinapa at mutually agreed rates. The Tinapa Lakeside Hotel also provides
shuttle buses in conjunction with the Remlord Vehicle Hire Company that pick-
up and drop-off guests of theHotelfor a minimal fee. On the whole, the journey
from the airport to Tinapa is twenty minutes on the average.
1.1.4 OVERVIEW OF TINAPA FACILITIES
The Tinapa Free Zone & Resort, formally known as Africa’s Premier Business
Resort, comprises of world Class facilities that enhance retail and wholesale

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activities as well as leisure and entertainment. Some of these facilities are as
follows:
Tinapa is madeup of FourEmporiumsof10,000m2
each,withseveralLineShops,
Warehouses, and a total of about 80,000m2
of let table space for retail and
wholesale.
Parking Space for about Four Thousand Cars, a truck Terminal, an independent
power plant, an artificial tidal lake that feeds from the Calabar River; an Open
Exhibition Area for Trade Exhibitions and other events, a Water Park/ Leisure
Land.
A movie Production Studio commonly referred to as “Studio Tinapa” or “Ebony
life”, recognised as the best modern film production studio in Nigeria.
An entertainment strip that comprise a Casino, an Eight-Screen digital Cinema,
a children’s arcade,international standardrestaurantsand a mini amphitheatre,
a night club and pubs; and a Two Hundred and Forty Three (243) Room
international three start Hotel

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1.2 TINAPA ORGANOGRAM
1.2.1 STAFF STRENGHT
 Good communications skills
 Good working ethic
 Excellent customer serviceskills
 Good interpersonalskills
 Governmentpromotion
 Accept students and assign them to relevant on-the-job training
• Appointindustry-based supervisorsfor students on SIWES
1.3 FUNCTIONS OF TINAPA DIFFERENT UNIT
MANAGING DIRECTOR (MD)
The managing director of Tinapa (MD) is responsible for leading the
development and execution of the Company’s long termstrategy with a view to
creating shareholder value. The MD leadership role also entails being ultimately
responsiblefor all day-to-day management decisions and for implementing the
Company’s long and short term plans and also acts as a direct liaison between

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the Board and management of the Companyand communicates to the Boardon
behalf of management. The MD also communicates on behalf of the Company
to shareholders, employees, Government authorities, other stakeholders and
the public.
ASSIST GENERAL MANAGER OF OPERATIONS (A G M (O))
Assist General Manager is responsible for managing daily company operations
to ensure positive, safe and profitable working environment. In addition he
ensure that the company standards, policies and strategies are followed and
also Cooperate with General Manager in recruiting, training, payroll processing,
performance evaluation, promotions, and releasing the employees.
ASSIST GENERAL MANAGER OF FINANCE (A G M (F))
The AssistantFinance Manager plays a vital role in improving and maintaining
the financialstanding of Tinapa, he determine the financialstrategy and policy,
and also help in arranging the appropriatefunding and managing financial risks
of the organization. The FinanceManager ensurethat Tinapa havethe cash and
liquidity to meet its obligations. Furthermoreheis officialpoint of contact for all
financial matters and one of the authorized signatories on all financial
documents.
ACCOUNTING OFFICER
The accounting officer in Tinapa is a senior employee whose overall
responsibility is to manage the financial resources of Tinapa in other to ensure
efficient and effective functioning of its operations. This professional often
heads the accounting department, though his position can change to meet
specific administrative needs of a company
GENERAL SECRETARY

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Tinapa Secretaryplaysthe role of disseminating information to all membersand
stakeholders, giving proper notice of any meetings and timely distribution of
materials such as agendas and meeting minutes. Additionally, the Secretary is
the custodian of the organization’s records and related materials. The Secretary
is expected to work in close co-operation with the MD as she compliments the
MD work and helps her discharge the duties effectively.
1.4 DEFFERENT DEPARTMENT IN TINAPA BUSINESS AND FREE ZONE RESORT
Tinapa is divided into a business and leisure resort which conceptualised to be
an integrated businessresort. Itis a four phased development, promoted by the
Government of Cross River State, under a Private Public Partnership (PPP).
Tinapa Business & Leisure Resort is the realisation of an exciting dream – the
first integrated business and leisure resort in Nigeria measuring approximately
265 hectares of land.
1.4.1 TINAPA BUSINESS DEPARTMENT
The Tinapa business section is divided into: Tinapa business resort free zone
(TBRFZC),and Tinapa businessresortlimited (TBRL). Tinapa businessresortfree
zone, was declared Free Trade Zone on the 15th of August, 2006, by the
Presidentof the FederalRepublic of Nigeria pursuantto the provisionsofSection
1(1) of the Nigeria Export Processing Zones ActNo. 63 of 1992. Activities at the
Zone are therefore regulated by this Act in addition to the Federal Republic of
Nigeria Official Gazette No.7, Volume 96 dated 30th January, 2009 and titled
“Tinapa Free Zone and Resort Regulations, 2009”. The Tinapa Free Zone &
Resortnot only guarantees the delivery of all the basic Free Zoneincentives but

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offers much more. It is the most customer focused Free Zone in the whole of
Africa and provides these customers with not just a platform to actualize their
corporate objectives, but also the conduciveenvironment for rapid continuous
growth and advancement. It is an investor’s paradise. Tinapa business resort
free zone consist of several free Trade Zone companies (TBRFZC) such as, but
not limited to: AFRICAN NEGOCCE, ATTRACTIVE COLOURS, BEAUTY &
TRENDS,BIO ENERGY, B. N IGWE , CALABAR MEDIA CITY , ECOBANK ,
FENAJAC FIVE THREE ONE , GLOBAL TRADELINKS , GREAT STARS, MEGA ROCK
INDUSTRY, MTN COMMUNICATIONS, NISE, NISF W/A SERVICES, QUALITEX
TEXTILES , PCOV SERVICES,TIP-TOP TRADING , T-MAR, SOUVENIR MART,
TODAY'S CHOICE, TRADEWINDS , UNION BANK , VLISCO, WOODIN , WORLD
PARTNERS, UGONABO, BNL ENGINEERING , CICCDEVELOPMENTSERV., CANON
BALL, WISKAMINTERNATIONAL . WhileTinapa business resortlimited (TBRL) is
administered by the BusinessResortFreeZoneCompany (TBRFZC),as subsidiary
of Tinapa BusinessResortLimited. TheTBRL comprisesof differentsectionssuch
as Finance, Administration, Operations department and tenant. The tenant
comprises of the retailers and wholesalers.
1.4.2 TINAPA LEISURE DEPARTMENT
Tinapa offers world class leisure and entertainment facilities within a safe and
sereneenvironment. Conferenceorganizers,guests,touristsandleisure seekers
can have a great time at the following leisure department:
TINAPA LAKESIDE HOTEL

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Tinapa Lakeside Hotel is the premium hotel of choice for men and women of
distinction. Exquisiteness and Class oozes out of every single one of the Hotel's
242rooms.TheLakesideHotelboastsof facilities and serviceswhicharenothing
shortof world class. Tinapa LakesideHotel is located justbeside the Man Made
Tinapa Lake and has been designed with both the Business Traveller and the
family in mind, it is made up of 242 rooms including the Standard Rooms, Suites
and Executive Rooms each of which is air-conditioned with Satellite Television
en-suite shower, whilsta good number of the rooms allow a view of the Lake as
well as the Calabar River. In addition the Tinapa lakeside hotel comprises of
different department which include: Front office department, housekeeping
department , Food and Beverages department , maintenance department ,
Accounting department , Human Resources department and Security
department. Furthermore, guests staying atTinapa LakesideHotel are provided
with the opportunity of enjoying other leisure components within the resort
such as the Tinapa Waterpark and the Tinapa Sea world Arcade as a
complimentary package. A short stroll from the Lakeside Hotel can take you to

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any of these components as well as the Shopping Centre. Below is Tinapa
Lakeside Organogram
TINAPA GAMES ARCADE
This is the ideal place were touristare treated to pureand undiluted fun. Tinapa
General
Manager
Front
office
manager
Assistant
Front
Office
manager
Director of
House
keeping
Associate
Excutive
House
keeper
Director of
Human
Resource
Chife
manteniance
Assistant
Chife
Maintance
Director
Food and
beverages
Aisstant
F/B
Director
Director
of sale
Sale
Manager

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Games Arcade have’s games for both adult and kids, for the kids they can
slide straight over to a game of Ice Hockey and take control of the Dodge-em
cars, dive into the exhilarating excitement of the Ocean Bomber, usethe train
, carousel, and children play ground. While for adult games like chess, Mini
Basketball, Family bowland draftareavailable. Oncein this worldof fun, tourist
fined it a bit challenging to leave.
TINAPA WATERPARK
The Tinapa Waterpark is an invitation to experience unequalled family fun in
Tinapa’s scenic environment. The Waterpark comprises adult pool, and children
sized pools, exciting water games, breath-taking slides, a Lazy River, a Wave-
pool – surfer’s delight as well as other exciting attractions. More so choice of
beverages and local delicacies are available.
TINAPA FISHERMAN’SWHARF

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Overlooking the Artificial Lake in Tinapa, the Fisherman’s Wharf comprises a
food court as well as some pubs. Which provide a breath-taking scenery, were
tourist meals become tastier and their drinks more refreshing as they recline
and watch fishing and other activities on the Tinapa tidal Lake.
STUDIO TINAPA
The ultra-modern Tinapa Film Studio is located within the Tinapa Free Zone &
Resort, provides first class production and post-production support services to
both local and foreign film, television and music producers. Fondly referred to
as Ebony life Studio Tinapa, set to become the prime location in Nigeria and

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indeed the West African Region for producing Feature Films, TV Shows, TV
Dramas and other related productions. “With Studio Tinapa, productions are
guaranteed to shine brighter than all others”.
TINAPA SHOPPING CENTRES
Tinapa Shopping Centre presents, inspired and discerning shopper with a
bouquet of product offers from her 54 quality retail outlets and four huge
emporia each of which is about 10,000 square meters. Customers most likely
spend a considerable amount of their free time window shopping and taking in
the vast array of displays of world class brands ranging from designer labels,
perfumes, Electronics, Fabrics, Jewellery, Household furniture and Accessories.
Tinapa being a Free Trade Zone, no customs duties are applied on imports into
the zone. Consequently, the prices of goods sold within the zoneare the lowest
in the country. “With the Tinapa Debit Card, shopping has become even more
exciting as no physical cash is required”

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OVERVIEW OF SIWES EXPERIENCE
My four month SIWES attachment with Tinapa Business and Free Zone Resort,
in Cross River State, Calabar has been one of the most instructive, interesting,
and productive experience in my life, in respect to this program, I have been
able to gain new insightand morecomprehensiveunderstandingaboutthe real
industrialworkingcondition and practice, it has also improved my cookingskills,
Listening skills, soft, practical and functional skills, finance management and
with these skills I could readily offer polite assistance on how to manage a
tourism firm.

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CHAPTER TWO
2.0 WORK DONE AND STUDENT SIWES EXPERIENCE
At Tinapa business and free zone resort I was opportune to work in various
departments, due to the AGM decision of swapping SIWES student monthly.
That is to say my experiences is be based on different Job role from different
unit, below are details of my job role and experiences.
STUDENT SIWES EXPERIENCE IN OPERATION UNIT (ADMIN BLOCK A)
Inoperation unit wereI wasfirstposted,my prioritywasto act asSIWESstudent
coordinator, arrange meeting days, check on my colleague to know how they
are doing and then relate the information to AGM. Other Job role include, but
not limited to: tour guide, respond to intercom, filing of document, assisting
secretary general, researching and updating Tinapa website. The knowledge
and experience gain in this department could be referred to as managerial skills
and tour guiding skills because I was taught how to spiral bind, using the spiral
coil binding machine, file document into their different files, register document
into the incoming mail, outgoing internal mail, outgoing external mail, scanning
of document and stamp document using the acknowledgement and receive
method. In addition I was also taught how to conduct a tour in Tinapa and
beyond, update Tinapa website, and assist secretary in receiving guest and
preparingtea forthem MD. Moreso my experiences in this department had aid
my tour guiding skills,managerial skills,and leadership skills. Below arepictures
of a tour conducted for Masters Student from Delta State University, of Nigeria
on 10 th August 2015.

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STUDENT SIWES EXPERIENCE TINAPA GAMES ARCADE
In Tinapa games arcade wereI was transferred to, on the 13 th of August 2015,
I learnt how to operate different games including: toy gallery, merry go-round,
family bowl,Raging Ape, Basketball, hokeygame also knownasjumbogameand
jungle land. More so I learnt how to convince and persuade a customer to play
more game, with this I was able to improve on my customer service skills and
the knowledge of games. However my experience in this department was a
challenging one, I was facewith someminor issues. Firstly when I arrived in this
department I wasfreewith everybodyincluding my supervisor, so being welling
to practicalised the theory I was thought in class I made and observation
concerning the children play ground commonly called Jungle land , my
observationwas that the children play groundwastoo dirty for children to play
inside reason being that they may decide to pick things fromthe ground and eat
in our absentand that customers arecomplaining already that the place is dirty
and they shouldn’t be paying for such place, my supervisor welcome this
observation with a very angry look and then query one of my colleague who
was supposed to bein chargeof the playground seriously in frontof me. Dueto

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this the was a conflict between myself and the cleaner but to God’s glory
everything came back to normal but I was too careful to make any more
observation . Secondly instability of my supervisor did not allow me to
understand her and she too did not understand me for such and also Tinapa
games arcade was too quiet for my liking, no customers except on public
holidays, holidays period, Fridays , Saturdays and Sundays, going to work on
normal days is very boring but I have to. With this I again suggested the
innovation of the place with good new games and repairing of the spoilgames,
to boost the sells but the reply I got was that it is government duty not theirs.
Despiteall this myexperience wasawesomebecauseI haverealised thatin work
place conflict is boned to happen and we ought to learn how to tolerate others.
STUDENT SIWES EXPERIENCE TINAPA LAKESIDE HOTEL (KITCHEN)
This is the most exciting and most beneficial part of my SIWES here I learnt lot
of things, concerning the kitchen where I was posted on the 9 th October 2015.
Knowledge acquired include but not limited to: firstly how to preparekitchen
mise-en-place, garnishing tools such as : Tomatoes , Sweet corn, Green pea ,
Cabbage , Cucumber, Eggs, Onion and differentiate table d hoted from a la
carte. secondly I learnt how to identify, prepare and servethe following listed
intercontinental dishes: Jambalaya Rice, Fruit pasta ,Poach egg , Mexican rice,
Vegetable curri, Stir fry pasta , Grill pork, Obama chicken, Cadgiry rice ,Mix grill
sea food, Pizza hawil, Oyester chicken , Oven slow roast fish ,Grill fish, Cumin
onion rice, Sandwich ,Egg and cheese sandwich ,chicken Pizza , Chicken rice,
spicing gizzard ,Soya spice, Vegetable stew, Brown Rice , Chicken curry , Ecowas
rice, Princes hot dogs, Seasonal vegetable , Princes tuna chunks, Croacker fish

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arabiata , Vegetable sauce. I mustadmit, that am very pleased with this partof
my SIWES experiences because I have acquire a new skill cooking.
2.1 HOW STUDENT STRENGTH WAS ULTILIZED AND MANAGEMENT OF
WEAKNESSES
STRENGTH WEAKNESS
 quality customer service skill :
this skills aided me in
communicating effectively to
customers especially in games
Arcade
 Research skills: with effective
research skills I was able to
cope with my responsibilities in
admin, regarding to website
updating. This skills also aided
my stay in games arcade
because I was opportune to
research on various topics in
the absence of customers
 Leadership skills: being
acquainted with leadership
skillsI was ableto coordinateall
the SIWESstudent in Tinapa as
the student coordinator
 Interpersonalskills: despite the
fact that I was having issues
with oneof my colleague (staff)
 Transportation issues: the
means of transportation to
Tinapa is stressful.Mosttimes I
stand for a long period beforeI
can see taxi to take me in or
out of Tinapa
 Finance issues: no allowances,
but work from 8: am - 5: pm.
However all thanks to my
parentwho never get tied, they
help me in managing this issues
 Multitasking skills: my stay in
Tinapa lakeside hotel (Kitchen)
made me to understand that I
was very slow in achieving a
give task, which I worked on in
other to manage it.
 Listening skill: I had this
mentality of I can do anything
am ask to, justsay it and it will
be done. but back then in
Admin it did notwork out( e.gI

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in games arcade I never took it
personal.
will be ask to bring a document
or a file like T-mate file from
the store room, my supervisor
will ask do you know where to
find, I will reply yes with the
hope that I will definitely find it
but most time come back
empty. I had to work on
listening and asking questions
before carrying a task that was
how I managed it.

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CHAPTER THREE
3.0 CONCLUSION
My four month SIWES attachment with Tinapa Business and Free Zone
Resort, in Cross River State, Calabar has been one of the most instructive,
interesting, and productive experience in my life, in respect to this program, I
have been able to gain new insight and more comprehensive understanding
aboutthe realindustrialworkingcondition and practice, it hasalso improved my
cooking skills, soft, practical and functional skills, and with these skills I could
readily offer polite assistanceon howto managea tourismfirm. Theacquisition
of these knowledge, skills and experiences were not possibly acquired through
the direct involvement in task alone but also through other aspects of the
training such as: work observation, interaction with superior, colleagues, and
other people related to the field. It also exposed me on some certain things
about tourismenvironment. And frommy experiences, am surethat the SIWES
objectives has been accomplished. As a result of the program I am now more
confident to build my future career which I have already started with Tinapa
business and free zone resort.

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3.1 ITM /ITF RECOMMENDATION
 I recommend that ITM/ITF Visiting of students during the SIWES program
shouldbe accurateto ensurethatstudents get necessaryexposureand to
boost their morale.
 Also ITM should make it mandatory for companies/organizations to
supplement funding of the scheme by paying students stipends and
providing enabling condition for them.
 ITM SIWES coordinators should make sure industrial training fund are
paid.
 For future SIWES programstudents, SIWES allowance should be paid on
time to motivate student
 Students should be taught how to write SIWES reports and their reports
should be read through and corrected.
3.2 ORGANISATION RECOMMENDATION
 I recommend that Tinapa staff should be sensitised through organising
seminars in order to acquaint supervisors with their expected roles
towards students on SIWES training.
 PersonalprotectiveEquipment should beprovided to staff such as: safety
boots, helmets, ladder, gloves, and even a first aid box will be of great
help especially to the cooks. Safety is very important because only safe
and healthy workers can make an organization grow
 Provision of medical care for students within the limits of the employers’
conditions of service during the duration of the attachment
 Control and discipline student attached to the organisation in right
manner like a permanent staff.
 Grade students as provided for in the AssessmentForm (ITF Form 8) at
the end of the programme without being biases.
 The organisation should providemore safety equipment to prevent
further environmental and health hazards

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3.3 ORGANISATIONAL SWOT
STRENGHT WEAKNESS
 Good customer service skills
 Government support
 Good working ethic
 Good interpersonal skills
 Customers are free to
complain in writing , verbally
or by telephone calls
 Location: Tinapa free zone is
the only free zone resort in
Cross River State.
 Brand name
 Large undeveloped land
 Low staff motivation to work :
staff are always complaining
about their effort not
appreciated and not paid for a
long time
 Lack of accommodation:
investors /business partners
and staff are seeking for
permanent accommodations
that will be inside Tinapa or
close to Tinapa, due to the
difficulty in transportation
 Poor level of professionalism:
most of Tinapa staff are non-
graduate with just SSCE
qualifications, they lack
professionalism skills.
 Movement of staff: the top
management of Tinapa move
their staff not transfer but
move their staff from one
department to another
without good reason, and this
sometimes led to
ineffectiveness of the staff
because he/she may not have
a broad knowledgeof the new
position
OPPORTUNITY THREAT
 Absent of competitors : Tinapa
business and freezone resortis
the only free zone resort in
Calabar , therefore they have
no competitors
 Establishment of Calabar
international Convention
Centre (CICC): The presence of
 Transportation: accessibility of
Tinapa is an issue to both staff
and customer
 Government policies : some of
the implementation of
government policies example
custom laws on imported

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CICC will escalate footfalls into
Tinapa and also establish a
mutually beneficial process
 Provision of permanent
accommodation: Tinapa still
have large undeveloped land,
which can be used to build
permanent houses for staff and
investors for rent-age to avoid
transportation expenses.
 Professional employees:
Tinapa have the opportunity of
recruiting professional
especially in tourism related
areas.
 Motivation of staff
 Business expansion
goods are not favourable for
Tinapa administration
 Government guest : most a
times the head of government
decide to
 use Tinapa or set guest/
representatives to Tinapa
without paying for product and
services offered, for instance
the pageantry
training/camping that took
place in Tinapa for more than
two weeks has not been paid
for .
 Seaport: Calabar seaport has
all so become a threat to
Tinapa, due to its inability to
transport imported good
presently.

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4.0 REFERENCES
Asikadi, E. (2003). Restructuring SIWES to meet the National DevelopmentPlan
in Education System: National Conference of National Association for Research
Development Asaba; 2003 pp1 & 2
Eja, E. I. a. E. I., (2014).TheEffect of Tinapa Business ResortDevelopment on
SurfaceWater Quality in Cross River State, Nigeria. [Online]
Available at: http://www.savap.org.pk/journals/ARInt./Vol.5(4)/2014(5.4-
18).pdf[Accessed 6 Novermber 2015].
Igbinoba M. O. (2002). Bridging the gap between education and the industry.
Business Education Journal(ABEN), IV (1)
Mafe, O. A. T. (2009). Guide to Successful Participation in SIWES. Panaf
Publishing Inc., Abuja and Lagos.
Tinapa(2007). Available at http://tinapafreezone.com/home.html[Accessed 6
Novermber 2015]

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