The document discusses how organizations can reduce costs and boost performance in SAP managed services using Six Sigma. It outlines Softtek's "Right Approach" which focuses on right-sizing, right-placing, and right-balancing SAP application portfolios. This includes streamlining operations, aligning services with business priorities, and driving process rigor to continuously improve performance and reduce costs on an ongoing basis.
Avnet, Inc. 2010 Analyst Day & 50th Anniversary Celebration: Dec 15, 2010
Presenters included: Roy Vallee, chairman and chief executive officer; Rick Hamada, president and chief operating officer; Ray Sadowski, senior vice president and chief financial officer; Harley Feldberg, president, Electronics Marketing; and Phil Gallagher, president, Technology Solutions.
Following the analyst day event, Avnet commemorated its 50th anniversary on the New York Stock Exchange by ringing the closing bell.
Our Smart iT OutSourcing (SiTOS) is an comprehensive IT services offering that provides companies the flexibility to use us as their extended IT arm, with services ranging from enterprise solutions, infrastructure management, IT applications to website and portal management.
Avnet, Inc. 2010 Analyst Day & 50th Anniversary Celebration: Dec 15, 2010
Presenters included: Roy Vallee, chairman and chief executive officer; Rick Hamada, president and chief operating officer; Ray Sadowski, senior vice president and chief financial officer; Harley Feldberg, president, Electronics Marketing; and Phil Gallagher, president, Technology Solutions.
Following the analyst day event, Avnet commemorated its 50th anniversary on the New York Stock Exchange by ringing the closing bell.
Our Smart iT OutSourcing (SiTOS) is an comprehensive IT services offering that provides companies the flexibility to use us as their extended IT arm, with services ranging from enterprise solutions, infrastructure management, IT applications to website and portal management.
Newgen's Successful 20 Years at a Glance
http://www.newgensoft.com/
Newgen Software Inc. - Solutions for BPM, ECM, DMS, workflow software and business process automation.
Newgen Software is a leading global vendor/provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), Document Management System (DMS), Workflow and Process Automation software. The company has a global footprint of 1300+ installations in over 61 countries with large, mission-critical solutions that have been deployed at the world's leading Banks, Insurance firms, BPO’s, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers.
Corporate Presentation- Gateway Technolabs Pvt. Ltd.
Gateway Group is an Technology Consulting and IT Services Company, One of the top 50 Microsoft Gold Partner companies, ISO 9001:2008 & 27001:2005, one of the largest private limited companies with a strong team of 1400+ Technology Consultants and Software Engineers, Global Offices in 14 countries, and Customers across 30+ countries. Gateway has primarily 5 service categories, Technology Consulting, Software Consulting, Software and Application Development, Software Testing, Cloud Computing, Managed Services and Remote Infrastructure Management services (RIM).
This is an introduction to one of Australia's leading educational mentoring businesses. It's unique technology will pinpoint business strengths and weaknesses and allow managers and owners to better manage the financial drivers in their business
In current turbulent economic times, we experience increasing pressure on IT efficiency and quality. Although IT hasn’t yet been part of the core business of all industries, it is (or could soon become) a crucial factor of business success in many industries today.
Newgen's Successful 20 Years at a Glance
http://www.newgensoft.com/
Newgen Software Inc. - Solutions for BPM, ECM, DMS, workflow software and business process automation.
Newgen Software is a leading global vendor/provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), Document Management System (DMS), Workflow and Process Automation software. The company has a global footprint of 1300+ installations in over 61 countries with large, mission-critical solutions that have been deployed at the world's leading Banks, Insurance firms, BPO’s, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers.
Corporate Presentation- Gateway Technolabs Pvt. Ltd.
Gateway Group is an Technology Consulting and IT Services Company, One of the top 50 Microsoft Gold Partner companies, ISO 9001:2008 & 27001:2005, one of the largest private limited companies with a strong team of 1400+ Technology Consultants and Software Engineers, Global Offices in 14 countries, and Customers across 30+ countries. Gateway has primarily 5 service categories, Technology Consulting, Software Consulting, Software and Application Development, Software Testing, Cloud Computing, Managed Services and Remote Infrastructure Management services (RIM).
This is an introduction to one of Australia's leading educational mentoring businesses. It's unique technology will pinpoint business strengths and weaknesses and allow managers and owners to better manage the financial drivers in their business
In current turbulent economic times, we experience increasing pressure on IT efficiency and quality. Although IT hasn’t yet been part of the core business of all industries, it is (or could soon become) a crucial factor of business success in many industries today.
A talk by Alan Shalloway at the European Lean IT Summit 2012. This talk provides 2 essential meta-patterns of Lean: focus on value and eliminating delays. These can be used to guide the creation of an effective and efficient workflow. It presents four case studies, each building on the concepts of the other, to provide actionable advice for your own implementations.
More Lean IT presentations and videos on www.lean-it-summit.com
A top issue with IT service and support organizations today is how to drive greater business
value from SAP solutions. Most often, the degree of value is directly tied to the decisions
business leaders make on which SAP projects, enhancements, and new solutions they will ask
IT to deliver to their organizations. This presentation will dive into today\'s challenges facing
CIOs, technology delivery executives, and IT project managers: How do you balance the
customers\' demands for SAP enhancements against finite technical resources and managing the
IT portfolio? How do you build close, sustainable relationships with business leaders in order to
drive greater influence on the strategic direction of SAP within their operations? What changes
need to be made within IT itself (organizational structure, job roles, skills) in order to move
from an "order-taker" to a valued partner? This presentation will explore the role of the IT
business partner within Day & Zimmermann - the many successes achieved and challenges
faced in influencing the strategic direction of SAP within its businesses. The presentation will
provide detail on how Day & Zimmermann\'s IT business partners work with executive teams,
their sphere of influence on business and IT decision-making, and driving ownership together
with the interpersonal skills, organizational structure, and IT processes required for strategic
alignment between IT and business stakeholders.
''Qualtech consultants'', An ISO 9001:2008 certified as a leading professionally managed Business & Technolog solution company operating out of New Delhi, india engaged in the business of poroviding array of Business & technology solutions & ervices across Domains & platforms like Microsoft(Dot Net, VB, ASP), LAMP, RoR, Oracle, mySQL, MSSQL on Windows/Linux/Unix and AIX environments, Mobile Engineering etc for clients worldwide.
Deloitte Software As A Service Deloitte SeminarTheo Slaats
Presentation of Theo Slaats, partner at Deloitte, on "Software as a Service" during a seminar of Deloitte and Oracle on October 8, 2008 in Amsterdam.
OMate aka Outsourcing Mate pitched at The Unconvention for Melbourne's Entourage in 2012. The pesentation describes what OMate does as a company, how it does it, and introduces the team.
Infor i: Setting The Scene. Infor is the largest IBM i ISV in the World.Inforsystemi
Infor is the third largest provider of enterprise applications and services. Infor helps 70,000 customers in 194 countries improve operations, drive growth, and quickly adapt to changes in business demands.
You're one of the nearly 15,000 Infor manufacturing customers whose enterprise resource planning (ERP) solution leverages the IBM System i platform. You know it's a powerful combination. You'll be pleased to know that it's becoming more powerful every day.
Like IBM, Infor is making a significant investment in its System i capabilities so you can:
• Protect and leverage your current IT investment
• Easily add new capabilities to your ERP solution to meet changing business requirements
• Continue to enjoy the reliability, security and low total cost of ownership delivered by the System i and Infor ERP solutions
An overview of AEC (or EC) market drivers, associated business issues and impacts, and enabling technology solutions. Additional insights on advanced tech and that for sustainability processes.
1. Using Six Sigma to reduce Costs and
Boost Performance in SAP Managed Services ]
Raul Morales, Application Management
Services, Softtek
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Editor's Notes
By rule of thumb – Customized SAP implementations are always more expensive than out-of-box. Unfortunately business needs and other circumstances end up pushing for customizationWe have seen clients with 2 or 3 yrs running on SAP and haven’t seen their ROI yetButwhy??
Why is that happening? (previous slide)Creating business case, we set expectations to the business and all eyes are on the projectThe business knows it is costing money after implementation
Whyshouldweimproveit?Thisisthephasewheremost of the expenses take place. Business operation (Runthebusiness) issupported in thisphase of the SAP lifecycle.
Onlywhenthebusinessstartsbeingcharged back every time thebusinesscallsthesupportteam,theystartsolvingtheirownissues, whythereis a FAQ package, whythereis a knowledge base… SELF-SERVICE whereapplicable.Avoid incremental costsrelatedtosupporting/maintainingcustomizedcode, thatresultsfromthespecializedimplementatorsawayfromtheplatform/environmenttheyimplemented.
“Walk the Process” - BackwardsDocument each process stepCollect process data“Inventory”Lead timeValue added timeManual/AutoNon-Value added timeQueue timeUnnecessary manual activitiesAny othercause of process flow disruption
What is the vision of the business, where are they now, where they want to be, how to get there, How to measure if they got there and keeping the momentum .these are the key q. we would like to answer in order to desing a service for AMS. SLA alinged App Support with business goals and objectives without a Clear SLA you don’t know what the business expects from you. Standarize process to deliver value to the business.Which processes are in place in regards to Incident Management, Problem Management, Configuration Management, Change Management. Then which tools are being used (from Excel to automated/integrated product suits). Email? Person to person.Define KPI’s and SLA’s aligned to business needs (i.e. availability by business process/unit